Five Splash, established in 2009, is a privately owned outsourcing firm focused on balancing delivery costs and service quality by employing a suburban workforce. The company aims to bridge talent abundance in rural areas with job opportunities while maintaining operational efficiency and competitive pricing. Its services include back office support, document management, software development, and call center services, catering to various industries such as BFSI, real estate, telecom, and e-commerce.

1. Company Profile

2. ABOUT US
We believe that “Anything which is not your core
business is our core business.” Established in 2009,
Five Splash is a privately owned and funded firm that
aims to meet the service and delivery needs of our
clients by bringing the right amount of balance
between the Delivery Cost and the Quality of
Service. Our employee model utilizes a “sub-urban”
population to provide services to our clients,
providing opportunities of employment to “Skilled”
manpower available within the region. The “Sub-
Urban Business Model” proves to be more efficient
in providing outsourcing solutions and services
through more reliable and consistent employees,
and improves our customer’s business efficiency,
better manage client’s business information and
continually improves business processes

3. Our Business Model
Advantage We Offer through our Sub-Urban Business Model
The Sub- Urban Model bring to business the right set advantages of
both Urban and Rural delivery centers:
• Labor Cost reduction when compared to Urban Delivery Centers
• Brings Business closer to home for Skilled Rural and Sub Urban
population thus decreasing the employee fatigue and reducing
attrition
• Competitive pricing as is key to our value added services- Lower
manpower, Real Estate and Overhead costs.
• Plenty of available labor for workers and skilled Managing team
without sacrificing connectivity or communication systems.
• Quality of Service (Delivery) is achieved through Skilled and stable
workforce.
• The size constraint of Rural BPOs is removed a size of 500-1000 seat
center is easily possible, as compared to 100-200 in a Rural Concept
thereby removing the constraints of “Non Scalability” and/or Multiple
Delivery Centers for the clients.
Sub-Urban Shoring

4. Mission Vision
Corporate
Objective
Mission
At Five Splash, we intend to bridge the gap of
talent abundance in the rural, sub-urban areas
and job opportunities, by bringing jobs to sub-
urban areas. We believe in providing a platform
to people in need with basic pre-requisites,
helping them earn, and walk back with the
earned respect.
To become an Inspirer, a group that will, with its
globally acceptable policies, processes, and
innovative concepts. Bring a paradigm shift in
the Outsourcing industry, foreseeing the
dynamics of Business and Industry and offering
the right balance between Quality of Services,
and Cost of Delivery.
To spread the growth of ITES industry across
India and to have 15 Sub-Urban centers PAN
India by 2020. And, to have global support
footprint to make our Customers feel support
just a call away
Vision
Corporate Objective

5. Board of Directors
Priya Sharma – MD and CEO
Priya is Co-founder and Managing
Director of the Company. A Master’s in
Computers, She serves as the
backbone and thus always keeps her
team in the front to deliver and get all
the accolades, but always takes the
front seat when the situation asks for
it. Her selfless, guiding, and positive
attitude has helped the organization to
realize the value of an “Inspirer”.
Pooja, a Mathematics and
Physics graduate, had
been looking out for an
opportunity to explore the
corporate world. This is
when she joined the Five
Splash Team and has been
an integral part of the
core team ever since.
Pooja as strong passion
for Employee care and
Development
Pooja Sharma – Director
A technocrat and Engineering Graduate in Electronics,
Ankita brings on-board her interest adding to the
business model of the group, i.e. bringing jobs to Rural
people as well as bringing Rural youths to Job. Ankita
has been liaisoning with various NGOs across the state
of Rajasthan, and trying to bring rural youths to the
group, which is significant work to keep the spark of
the group’s mission alive.
Ankita – Director

6. Leadership Team
A Graduate in Electrical Engineering, with more than 13
years of experience in IT industry, Srini has worked in
Retail, Banking, Insurance, healthcare, and Utility
industries. Worked with global Companies like Mastek,
Accenture, GR Power Switchgears, Srini brings on-board
technological domain knowledge, which has helped the
organization venturing into E-Book and other digital
businesses. Srini heads the Hyderabad center and thus
manages the P&L responsibility of the center as well.
Srini – Head, Digital Business
Bawa Grover – Non
Exec Director
Bawa has about 30
years of rich
management experience, working in
reputed corporate banking, banking
operations and entrepreneurial roles
across various industries including
including Citigroup, Tata Consultancy
Services (TCS), Avco Financial
Services, etc. He has also served on
the Board of CitiFinancial Consumer
Finance Ltd (2001 – 03) – a Citigroup
company and with TCS e-Serve
International Ltd as well.
Vikas Maderna -
Head, Software Services
A Commerce graduate with a Masters’ in Computers, Vikas has
10+ years of experience in Software Development. Vikas has
gained domain expertise in Financial and Healthcare industry,
with his application powering major Hospitals across India and
abroad. Currently based out of Germany, Vikas handles the
Software development services part of the group, and has been
leading the in-house development requirements as well as
external customer requirements.
Mr S N Sharma is a thorough
professional with an experience
of 33 years in Banking. A true
inspiration for all of us with strong force
supporting us, Mr Sharma has been the founding
stone of Five Splash. He has been actively working
in the area of social development, motivating
people, as well as employment generation for
youths who are serious to take their professional
life to next level.
S N Sharma - Chairman Ashok Pareek – Vice
President, Accounts &
Finance
Mr Pareek has been
associated with the
organization since last 4 years now, and
has assumed an active role in June 2014.
Mr Pareek joins us from Vedanta Group
and is responsible for Accounts and
Administration activities.

7. Infrastructure Data drives
disabled for data
security to ensure
that Client’s data is
secured
Continuous CCTV
monitoring and
desktop sniffing
Switches from
pro-curve HP,
Manageable
intelligent
.
Hybrid IP-PBX,
ACDs and
Configurable
Soft dialer for
Voice Support
Security through hardware firewall
and UTM from Cyberoam25i, for
anti-spam and intrusion prevention
license
2 high speed servers (Core2Duo
PXR, 4GB RAM, 500GB HDD) for
domain management and disaster
management
Centralized
and secure
laser printing
support
Secure FTP/Cloud
option available
for data transfer
from and to the
customers
Separate Voice
Recording
server for Vox
file backup
TVS Gold
keyboards to
enable agents to
move faster and
accurate
Back up servers
from Dell for
redundancy and
backup
Daily backup on
external HDD
and DVDs, to
ensure zero data
loss
4Mbps Leased Line
1:1 Raw BW over
Fiber, with a
redundancy on RF.
2 Backup Leased
Line 1:1 2Mbps
each as a backup
from leading ISPs
in India
Controlled access to
internet and
systems for Data
security and data
Policy
VPN for one of our
client for Document
Management and
activation services –
Blue Chip Client in
Telecom
.
Power back up using UPS (10kVA +
10kVA) and Generator (25kVA) for
seamless working and 24 hours
power backup
24*7 working capability, with
expert front line delivery and
support workforce
A seating availability of 300+ (ability
to scale with least turn around time )
with latest configuration from Dell
2 Delivery centers – one at the head
office in Udaipur and the other near
Hyderabad (Kukatpally), a technology
hub.
A support Center – Bagar, Jhunjhunu.
Source for Change (AllWomen BPO)
High speed scanners for scanning
support, with volume handling
capability of up to 25000 pages per
day (Scalable as per business
volumes and requirement).
High speed and capable server from
HP, to handle domain and
networking with Windows Server
2008

8. Security Standards
Prior-employment
verifications and
criminal
background checks
are employed
Electronic /
Biometric
access control
across all
All visitors
require escort
All visitors
require sign-in
and visual
examination
Employee
access doors
require
magnetic card
key
Motion
detectors
trigger alarms
during off-
hours
Servers are
protected with
anti-virus
software
Internet access
is through a
firewall
Employees must
sign confidentiality
agreements
Five Splash follows
a drug-free
workplace policy
Internal DVD and
Disk drives are
disabled.
Employs a
revolving
network
password
protection
program

9. Disaster Recovery Equipment Failure – Five Splash has designed it’s
systems with the following considerations: server
redundancy, telecommunications failure, and data
backup.
Server Redundancy – Five Splash employs multiple
servers with dual power supplies and RAID5 hot
swappable drives. All of our Information Solutions
mission-critical servers are supported by APC UPS
systems.

10. “We are your Connect
with the Customer”
OUR SERVICES
Back Office
Support
Services
Document &
Data Mgt.
Services
Software
Development
Services
CAD
Services
Digital
(E-Pub)
Services
Call
Center
Services

11. Back Office Support Services
We are present at the back of numerous retail giants, leading telecom cos.,
and other blue chip cos.
We provide remote services to the customers by logging into their systems
based out across the globe, providing services including Invoices, tax
calculations, customer enrollments etc
Our comprehensive email and chat management services are being devised
in an effective and useful manner, such that it becomes the win-win
situation for both, the customers and us.

12. Document and Data
Management Services
We provide document management
services that ensure optimum efficiency
and productivity
Our data entry services are of high
quality, delivered on time and are cost
effective
Our security policy ensures that our
entire client’s data are safe with us
Data Capture Qualifications
• Management team with 80+ cumulative years of capture experience
• Experience working with the leading health insurance companies
• Experience processing more than 150,000 forms per day
• Experience in domestic and offshore data entry options
• Integrated OCR systems and services (combining ICR, Bar Code
Reading and OCR with data entry services)
• High Speed Scanning and Digitization (up to 25,000 pages per day)
• Indexing of Documents and Warehousing dispatch for ease of
traceability

13. Custom Application
Development Services where
off-the-shelf products do not
provide requisite functionality
or where cost benefits do not
accrue in customizing such
products.
Software Development Services
We primarily provide
application developments in
the following segments:
1.Banking and Finance
2. Back office Solutions / CRMs
/ Document Management
3.Healthcare Management
Systems
4. E-Commerce Industry
5. Retail Management Services
Offerings: We offer a wide variety of services to address the
requirements in the application development space:
• Requirements Management – Mapped with Business Processes
• Platform Evaluation and Architecture
• Application Architecture and Design
• Development and Deployment
• Threat Modeling, Security Analysis and Implementation
• Testing
Benefits
• Dedicated Technology Cell to drive technology innovation and best practices
• Expedited deliveries through usage of frameworks, reusable components and global delivery model
• Scalable and extensible architecture to protect proposed investments and maximize ROI

14. • eBooks Conversion
• Data Capture
• Keyboarding
• Scanning and OCR
• Data Conversion
• Archive and Legacy Conversion
Digital (E-Pub) Services
• Partnered with Global leaders for their Digital Publication Services
• Team of technical and analytical experts is capable of working on E-Pub, HTML and XML
conversion, tagging, style sheet, content writing
• We provide integrated end-to-end services with a distributed model, while adopting de-
skilling approach (to fit in our Operations Model)

15. Call Center Services
Inbound Call Center Services
• Answering Service
• Customer Service
• Help Desk / Technical Support
• Inquiry Handling
• Interactive Voice Response
• Inbound Sales
• Order Taking
Outbound Call Center Services
• Appointment Setting
• Telemarketing Services
• Market Research and Survey
• Collections
• Follow-up
• Lead Generation

16. Business Verticals We Cater To
BFSI
• Cheque Management / Digitization Services
• Old Records indexing and Digitization for ease of Records Keeping
and Risk Mitigation
• Accounts Processing Services
• Collection Services – Back Office and Calling verification
(outbound)
• Insurance Application Processing (Scanning and Digitization)
• Call Center Support – Outbound (Offers and Marketing, Up Selling)
• Call Center Support – Customer Service and Experience Desk
• Mortgage and Deeds document digitization and indexing Services
Real Estate
• Lead Generation Services (Cold to Hot lead conversion)
• Posting requirements of Customers on leading Real Estate
Services portals
• Data Mining Services – To ensure that our clients approaches
best potential customers / buyers, by providing them with a
updated and filtered data
• Back Office Operations – Transactions Processing
• Telemarketing Operations
• Tele Sales Operations
Telecom and Utility
• Back Office Operations and Document Management
• New Applications Pickup from Market
• Auditing as per respective guideline
• Processing of Application
• Volume Scanning and digitization
• Indexing for Warehousing
• Market Analysis
• Entire Customer Life cycle Management
E-Commerce
• Secure E-Commerce Development Support
• Platform Management and dynamic updates as required in E-
commerce
• Competition Pricing and Products analysis
• Email and Chat Support for best Customer Shopping Experience
• Customer Services/Inquiry Support – Inbound Services
• Customer Satisfaction Surveys, Visit Tracker – Outbound Services
Retail
• Software development Support
• Scheduled Maintenance
• Back Office Operations and Support (Email and Chat
management)
• Rebates / Discounts / Claims processing
• Customer Services/Inquiry Support – Inbound Services
• Customer Satisfaction Surveys, Experience Logging, Tele Sales
etc – Outbound Services

17. OUR CLIENTS SAYS
It feels great when we do
something for the first time,
and get the right people to do
it! We had our first vendorship
trial and we found you and I
am so glad that we did.
Marketing Manager,
International BPO
I am glad to inform you that
over the past couple of years you
have improved a lot. And, now
we can rely on you for any work
we need to get done. Keep it up!
- Outsourcing Manager, Non
Voice BPO
Five Splash, I believe, is the best
outsourcing partners we have got
so far.
- Operations Manager, Renowned
International BPO
Your team did a fantastic job. It would have
been a nightmare for me to compile data
from that huge database. I look forward to
working with you again.
- COO, An Advertising Firm
We believe we found you at the
right time. I couldn't have expected
to get my work done with such
lightening speed and accuracy.
Kudos to your team!
- Marketing Director, Renowned
Operations Firm

18. Our Offices
Head Office
55, "Sankalp", Laxmi Nagar,,
Sector-8, Hiran Magri, Panerion Ki
Madri, Udaipur, RJ 313002
PHONE: 0294 248 1747
EMAIL: info@fivesplash.in
WEB: www.fivesplash.in
Kukatpally Office
Five Splash Infotech Pvt. Ltd.Plot
No.44, Near Auto Stand, 9th
Phase, K.P.H.B. Colony, Kukatpally
– 500072
EMAIL: contact@fivesplash.in
WEB: www.fivesplash.in

19. VISIT TO KNOW US
www.linkedin.com/company/fiv
e-splash-infotech-p-ltd
www.facebook.com/pages/Five-Splash-
Infotech-P-Ltd/155860584476690
www.fivesplash.in

20. THANK YOU
We Value your Business and Customers