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Leadership Skills

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Training module developed and presented to supervisors, 1st level and middle management

Published in: Business, Technology
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Leadership Skills

  1. 1. Leadership Skills <ul><li>Boss vs. Leader </li></ul><ul><li>Safety Responsibilities </li></ul><ul><li>Employee’s Charter </li></ul><ul><li>Performance Reviews </li></ul><ul><li>People Skills - Motivating </li></ul><ul><ul><li> Training </li></ul></ul><ul><ul><li> Respect </li></ul></ul><ul><ul><li> Communication </li></ul></ul><ul><ul><li> Attributes </li></ul></ul>
  2. 2. Leadership Skills <ul><li>Bosses Turn People Off – Leaders Turn People On </li></ul><ul><li>Bosses </li></ul><ul><li>Push Workers </li></ul><ul><li>Manage Solely With Policies And Procedures </li></ul><ul><li>Punish </li></ul><ul><li>Hold Power </li></ul><ul><li>Leaders </li></ul><ul><li>Have Vision </li></ul><ul><li>Delegate And Share Authority </li></ul><ul><li>Communicate </li></ul><ul><li>Motivate </li></ul><ul><li>Have Confidence And Integrity </li></ul>
  3. 3. Safety Responsibilities <ul><li>Your Role: Train Your People </li></ul><ul><li>Communicate </li></ul><ul><li>Set The Example </li></ul><ul><li>Employee Accountability </li></ul><ul><li>Encourage Positive Behavior </li></ul><ul><li>Observe Behaviors: Correct and Encourage </li></ul><ul><li>Walk The Talk: Consistency In Approach </li></ul><ul><li> No Exceptions, No Favorites </li></ul><ul><li> Your People Are Watching </li></ul><ul><li>Accident Prevention Saves Money And Improves Productivity </li></ul><ul><ul><ul><ul><li> </li></ul></ul></ul></ul>
  4. 4. Employee’s Charter <ul><li>Job Security </li></ul><ul><li>Provide Training and Ongoing Guidance </li></ul><ul><li>Provide Direction to Organize the Work </li></ul><ul><li>Provide Open Communication </li></ul><ul><li>Listen in Good Faith </li></ul><ul><li>Provide Regular Performance Feedback Including Honest and Timely Performance Reviews </li></ul><ul><li>Lead By Example; Be Involved </li></ul><ul><li>Build and Convey Confidence </li></ul><ul><li>Inspire, Respect, Build Trust and Guide </li></ul>
  5. 5. Employee’s Charter <ul><li>A Safe And Healthful Workplace </li></ul><ul><li>Communicate the Rules </li></ul><ul><li>Reinforce the Rules (reward and discipline) </li></ul><ul><li>Lead By Example and Follow The Rules </li></ul><ul><li>Awareness of Workplace Hazards and Ensure Corrective Actions are in Place </li></ul><ul><li>LISTEN and act in good faith </li></ul>
  6. 6. Employee’s Charter <ul><li>Fair Treatment </li></ul><ul><li>Consistent Use of Guidelines for Leadership Decisions Affecting Employees </li></ul><ul><li>Maintain Consistency of Treatment For All Employees </li></ul><ul><li>Encourage the Open Door Process </li></ul><ul><li>Clear Communications For Employees. IE, Expectations, Job instructions, Policies and Procedures </li></ul><ul><li>Zero Personal Biases That Could Lead to Favoritism or Discrimination Based on Personal Likes/Dislikes </li></ul>
  7. 7. Employee’s Charter <ul><li>Competitive Wages and Benefits </li></ul><ul><li>Employee Equity and Profit Participation </li></ul><ul><li>Understand the Charter re: Wages/Benefits and Equity/Profit Participation. Educate Employees </li></ul><ul><li>Provide Accurate and Honest Performance Feedback </li></ul><ul><li>Communicate Employees Questions In This Area to Upper Management </li></ul><ul><li>Participate in CI Activities </li></ul><ul><li>Submit Cost Savings Ideas </li></ul><ul><li>Maintain Productivity, Quality and On Time Delivery to Customers </li></ul>
  8. 8. Employee’s Charter <ul><li>Communication and Information </li></ul><ul><li>Be a Good LISTENER </li></ul><ul><li>Earn Trust and Respect </li></ul><ul><li>Respect the Open Door Process </li></ul><ul><li>Ensure Employee’s Concerns Are Addressed in a Timely Manner </li></ul><ul><li>Maintain Tact and Diplomacy to Ensure Constructive Feedback </li></ul><ul><li>Communicate Information Through Weekly Team Meetings </li></ul><ul><li>Promote 2 Way Communications </li></ul>
  9. 9. Performance Reviews <ul><li>Gauging of Check Boxes </li></ul><ul><li>1. Not Meeting Expectations </li></ul><ul><li>2. Meeting Expectations </li></ul><ul><li>3. Exceeding Expectations </li></ul><ul><li>4. Little or No Room For Improvement </li></ul><ul><li>Provide Specific Examples to Support the Check Boxes That Have Been Indicated. Positive or Negative </li></ul><ul><li>Evaluate Based On the Entire Year’s Performance. Not Just Recent Performance </li></ul><ul><li>Be Upfront When Providing Feedback. Negative Feedback Can Be Tough to Give. It’s in Everyone’s Best Interest in the Long run </li></ul>
  10. 10. Performance Reviews Cont. <ul><li>Manage Performance, Not Personality </li></ul><ul><li>Don’t Judge Too Quickly, Be Open Minded, Listen and Have Consideration For Employee Input </li></ul><ul><li>Avoid Rating Between the Check Boxes. Capture in Comments Section the Aspects of Performance That Show Progression Between the Check Boxes </li></ul><ul><li>If You Anticipate an Unfavorable Interaction, Plan to Have Another Leadership Rep in Attendance </li></ul><ul><li>Employees Need to Understand What’s Expected of Them. If They Don’t Know, They Can’t Deliver </li></ul><ul><li>Performance Reviews Are Just a Formality. No Surprises For the Employee as Performance Feedback Has to be Ongoing </li></ul>
  11. 11. People Skills <ul><li>Ensure Workers Are Well Trained in Their Job. Properly Trained Workers Mean Success For the Company, for the Team and Individuals. </li></ul><ul><li>Motivating Employees. Review of Top 10 Motivators For Employees. Statistical, Based on National Survey. </li></ul><ul><li>Respect Must be Earned. To be Maintained and Driven to the Highest Level, Respect Between Supervisor and Employee Must be Two Way. </li></ul><ul><li>Provide Timely Feedback/Answers to Employee Questions/Concerns </li></ul><ul><li>Effective Communication Encourages Worker Input </li></ul>
  12. 12. People Skills <ul><li>TOP 10 JOB MOTIVATORS </li></ul><ul><li>Interesting Work </li></ul><ul><ul><li>Job Rotation </li></ul></ul><ul><ul><li>Special Assignments </li></ul></ul><ul><ul><li>Individual Initiative </li></ul></ul><ul><li>Appreciation of Work Done </li></ul><ul><ul><li>Performance Reviews </li></ul></ul><ul><ul><li>Giving and Receiving Feedback </li></ul></ul><ul><ul><li>Team Meetings </li></ul></ul><ul><li>Being in on Things (being informed) </li></ul><ul><ul><li>Key Management Meetings </li></ul></ul><ul><ul><li>Departmental/Team Meetings </li></ul></ul><ul><ul><li>State of the Business </li></ul></ul><ul><li>Job Security </li></ul><ul><li>Good Pay </li></ul><ul><li>Promotion and Growth </li></ul><ul><ul><li>Job Opportunity </li></ul></ul><ul><ul><li>Performance Reviews </li></ul></ul><ul><li>Good Working Conditions </li></ul><ul><li>Loyalty to Employees </li></ul><ul><li>Help With Personal Problems </li></ul><ul><li>Tactful Discipline </li></ul>
  13. 13. People Skills Cont. <ul><li>Attributes of Good Leadership: </li></ul><ul><li>Honest (be upfront, no hidden agendas) </li></ul><ul><li>Respectful (value input) </li></ul><ul><li>Credible (deliver, do what you say) </li></ul><ul><li>Confident (at the right level) </li></ul><ul><li>Delegation (feeds #1 motivator) </li></ul><ul><li>Positive (promotes positive attitude) </li></ul><ul><li>Enthusiastic (high energy level) </li></ul><ul><li>Tactful (earns respect) </li></ul><ul><li>Constructive (gets positive results) </li></ul><ul><li>Diplomatic (employee feels valued and respected) </li></ul><ul><li> </li></ul>

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