Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Leadership Skills


Published on

Training module developed and presented to supervisors, 1st level and middle management

Published in: Business, Technology
  • Be the first to comment

Leadership Skills

  1. 1. Leadership Skills <ul><li>Boss vs. Leader </li></ul><ul><li>Safety Responsibilities </li></ul><ul><li>Employee’s Charter </li></ul><ul><li>Performance Reviews </li></ul><ul><li>People Skills - Motivating </li></ul><ul><ul><li> Training </li></ul></ul><ul><ul><li> Respect </li></ul></ul><ul><ul><li> Communication </li></ul></ul><ul><ul><li> Attributes </li></ul></ul>
  2. 2. Leadership Skills <ul><li>Bosses Turn People Off – Leaders Turn People On </li></ul><ul><li>Bosses </li></ul><ul><li>Push Workers </li></ul><ul><li>Manage Solely With Policies And Procedures </li></ul><ul><li>Punish </li></ul><ul><li>Hold Power </li></ul><ul><li>Leaders </li></ul><ul><li>Have Vision </li></ul><ul><li>Delegate And Share Authority </li></ul><ul><li>Communicate </li></ul><ul><li>Motivate </li></ul><ul><li>Have Confidence And Integrity </li></ul>
  3. 3. Safety Responsibilities <ul><li>Your Role: Train Your People </li></ul><ul><li>Communicate </li></ul><ul><li>Set The Example </li></ul><ul><li>Employee Accountability </li></ul><ul><li>Encourage Positive Behavior </li></ul><ul><li>Observe Behaviors: Correct and Encourage </li></ul><ul><li>Walk The Talk: Consistency In Approach </li></ul><ul><li> No Exceptions, No Favorites </li></ul><ul><li> Your People Are Watching </li></ul><ul><li>Accident Prevention Saves Money And Improves Productivity </li></ul><ul><ul><ul><ul><li> </li></ul></ul></ul></ul>
  4. 4. Employee’s Charter <ul><li>Job Security </li></ul><ul><li>Provide Training and Ongoing Guidance </li></ul><ul><li>Provide Direction to Organize the Work </li></ul><ul><li>Provide Open Communication </li></ul><ul><li>Listen in Good Faith </li></ul><ul><li>Provide Regular Performance Feedback Including Honest and Timely Performance Reviews </li></ul><ul><li>Lead By Example; Be Involved </li></ul><ul><li>Build and Convey Confidence </li></ul><ul><li>Inspire, Respect, Build Trust and Guide </li></ul>
  5. 5. Employee’s Charter <ul><li>A Safe And Healthful Workplace </li></ul><ul><li>Communicate the Rules </li></ul><ul><li>Reinforce the Rules (reward and discipline) </li></ul><ul><li>Lead By Example and Follow The Rules </li></ul><ul><li>Awareness of Workplace Hazards and Ensure Corrective Actions are in Place </li></ul><ul><li>LISTEN and act in good faith </li></ul>
  6. 6. Employee’s Charter <ul><li>Fair Treatment </li></ul><ul><li>Consistent Use of Guidelines for Leadership Decisions Affecting Employees </li></ul><ul><li>Maintain Consistency of Treatment For All Employees </li></ul><ul><li>Encourage the Open Door Process </li></ul><ul><li>Clear Communications For Employees. IE, Expectations, Job instructions, Policies and Procedures </li></ul><ul><li>Zero Personal Biases That Could Lead to Favoritism or Discrimination Based on Personal Likes/Dislikes </li></ul>
  7. 7. Employee’s Charter <ul><li>Competitive Wages and Benefits </li></ul><ul><li>Employee Equity and Profit Participation </li></ul><ul><li>Understand the Charter re: Wages/Benefits and Equity/Profit Participation. Educate Employees </li></ul><ul><li>Provide Accurate and Honest Performance Feedback </li></ul><ul><li>Communicate Employees Questions In This Area to Upper Management </li></ul><ul><li>Participate in CI Activities </li></ul><ul><li>Submit Cost Savings Ideas </li></ul><ul><li>Maintain Productivity, Quality and On Time Delivery to Customers </li></ul>
  8. 8. Employee’s Charter <ul><li>Communication and Information </li></ul><ul><li>Be a Good LISTENER </li></ul><ul><li>Earn Trust and Respect </li></ul><ul><li>Respect the Open Door Process </li></ul><ul><li>Ensure Employee’s Concerns Are Addressed in a Timely Manner </li></ul><ul><li>Maintain Tact and Diplomacy to Ensure Constructive Feedback </li></ul><ul><li>Communicate Information Through Weekly Team Meetings </li></ul><ul><li>Promote 2 Way Communications </li></ul>
  9. 9. Performance Reviews <ul><li>Gauging of Check Boxes </li></ul><ul><li>1. Not Meeting Expectations </li></ul><ul><li>2. Meeting Expectations </li></ul><ul><li>3. Exceeding Expectations </li></ul><ul><li>4. Little or No Room For Improvement </li></ul><ul><li>Provide Specific Examples to Support the Check Boxes That Have Been Indicated. Positive or Negative </li></ul><ul><li>Evaluate Based On the Entire Year’s Performance. Not Just Recent Performance </li></ul><ul><li>Be Upfront When Providing Feedback. Negative Feedback Can Be Tough to Give. It’s in Everyone’s Best Interest in the Long run </li></ul>
  10. 10. Performance Reviews Cont. <ul><li>Manage Performance, Not Personality </li></ul><ul><li>Don’t Judge Too Quickly, Be Open Minded, Listen and Have Consideration For Employee Input </li></ul><ul><li>Avoid Rating Between the Check Boxes. Capture in Comments Section the Aspects of Performance That Show Progression Between the Check Boxes </li></ul><ul><li>If You Anticipate an Unfavorable Interaction, Plan to Have Another Leadership Rep in Attendance </li></ul><ul><li>Employees Need to Understand What’s Expected of Them. If They Don’t Know, They Can’t Deliver </li></ul><ul><li>Performance Reviews Are Just a Formality. No Surprises For the Employee as Performance Feedback Has to be Ongoing </li></ul>
  11. 11. People Skills <ul><li>Ensure Workers Are Well Trained in Their Job. Properly Trained Workers Mean Success For the Company, for the Team and Individuals. </li></ul><ul><li>Motivating Employees. Review of Top 10 Motivators For Employees. Statistical, Based on National Survey. </li></ul><ul><li>Respect Must be Earned. To be Maintained and Driven to the Highest Level, Respect Between Supervisor and Employee Must be Two Way. </li></ul><ul><li>Provide Timely Feedback/Answers to Employee Questions/Concerns </li></ul><ul><li>Effective Communication Encourages Worker Input </li></ul>
  12. 12. People Skills <ul><li>TOP 10 JOB MOTIVATORS </li></ul><ul><li>Interesting Work </li></ul><ul><ul><li>Job Rotation </li></ul></ul><ul><ul><li>Special Assignments </li></ul></ul><ul><ul><li>Individual Initiative </li></ul></ul><ul><li>Appreciation of Work Done </li></ul><ul><ul><li>Performance Reviews </li></ul></ul><ul><ul><li>Giving and Receiving Feedback </li></ul></ul><ul><ul><li>Team Meetings </li></ul></ul><ul><li>Being in on Things (being informed) </li></ul><ul><ul><li>Key Management Meetings </li></ul></ul><ul><ul><li>Departmental/Team Meetings </li></ul></ul><ul><ul><li>State of the Business </li></ul></ul><ul><li>Job Security </li></ul><ul><li>Good Pay </li></ul><ul><li>Promotion and Growth </li></ul><ul><ul><li>Job Opportunity </li></ul></ul><ul><ul><li>Performance Reviews </li></ul></ul><ul><li>Good Working Conditions </li></ul><ul><li>Loyalty to Employees </li></ul><ul><li>Help With Personal Problems </li></ul><ul><li>Tactful Discipline </li></ul>
  13. 13. People Skills Cont. <ul><li>Attributes of Good Leadership: </li></ul><ul><li>Honest (be upfront, no hidden agendas) </li></ul><ul><li>Respectful (value input) </li></ul><ul><li>Credible (deliver, do what you say) </li></ul><ul><li>Confident (at the right level) </li></ul><ul><li>Delegation (feeds #1 motivator) </li></ul><ul><li>Positive (promotes positive attitude) </li></ul><ul><li>Enthusiastic (high energy level) </li></ul><ul><li>Tactful (earns respect) </li></ul><ul><li>Constructive (gets positive results) </li></ul><ul><li>Diplomatic (employee feels valued and respected) </li></ul><ul><li> </li></ul>