This document discusses qualities of effective leadership. Good leaders communicate a vision, inspire action, and help others succeed rather than attempting to control others. They understand their own strengths and weaknesses. The document contrasts leadership styles and discusses the importance of energizing teams, empowering associates, and building respect and credibility with associates through knowledge, character, and a positive attitude. Effective leaders display integrity, pursue learning, and have qualities like optimism that inspire others to achieve their best.

1. Leading Your Team Eye Care Centers of America

2. Leadership Qualities What characteristics does a good leader have? Do you feel that you currently posses those qualities?

3. Qualities of a Leader Understand their own strengths and weaknesses Display integrity Pursue lifelong learning Communicate effectively Help others succeed

4. What is a leader? “ Leaders must let vision, strategies, goals and values be the guide-post for action and behavior rather than attempting to control others.” – Daniel Predpall

5. Leader vs. Manager Leader Challenge subordinates Provide vision with potential Inspire action / create energy Most associates want to identify with their company’s success Most associates want to be creative Communicate Most associates want their suggestions and opinions valued Most associates want to be informed Support and facilitate Manager Policy, procedures, schedules, incentives, discipline Which is better?

6. Leadership Styles Tough guy approach Uses fear and intimidation to achieve goals Assumes associates are inherently lazy Nice guy approach Focuses on sense of self worth Assumes associates want to do a good job Compromise approach Seeks to inspire associates to achieve goals Adjusts style to meet associate needs What style works the best?

7. Self Assessment Ask yourself the following: How well do I communicate the goals of my store to my team? Do my associates trust and respect me? Do my associates believe that I am knowledgeable on the sales floor and in the lab? Do I have managerial courage when I’m asked to deal with a difficult situation? Do I make and carry out decisions timely?

8. Leadership/Communication Style Passive, People Focused “ Considerate” sensitive loyal slower paced need harmony Assertive, People Focused “ Social Butterfly” focused on big picture enthusiastic creative and innovative need team involvement Passive, Task Focused “ Analyzers” logical, detail oriented love charts, graphs focus on getting “right” instead of getting it “right now” Assertive, Task Focused “ Director” focused on results/bottom line blunt walk fast/talk fast only want to hear “bullet points”

9. The People Job Greatest influence on job satisfaction is the supervisor / manager Turnover and performance are directly impacted Trust is the key to management success Leadership is an attitude Desire to work with people and help them succeed

10. Leader Responsibilities Manager responsibilities Energize Make things happen Empower Don’t second guess Train and communicate Support Re-train and provide feedback Ensure needed resources are available Project openness to questions or interactions Communicate Explain expectations Discuss store and company goals Associate will act as you do

11. Build Respect & Credibility Step 1: Build your job knowledge Know your associates job Step 2: Build your character Be accountable for your actions Follow through on commitments Create professional distance Step 3: Be positive You’re associates will emulate your behavior/attitude

12. Leadership Inspires others to achieve their best Strong leaders are Optimistic Positive outlook Confident Sure of ability to influence others and impact business

13. Leadership Qualities ECCA Values People Development Problem Solving Sense of Urgency Managerial Courage