Basmah Al Musalam

1. Prepared By : Basma Al Musalam
Communication

2. Outlines:
• Introduction
• Definition
• Type of communication
• Communication process
• Principle of communication
• Element of communication
• Barriers that affect communication
• Communication techniques
• Phases of nurse-patient relationship.
• Summary
• Reference

3. Learning Objectives:
• By the end of this program the staff nurses will be
able to:
• Define communication.
• Differentiate the type of communication
• Explain the communication process
• Recognize the principle of effective communication
• List the elements of communication
• Discusses the barriers that affect communication
• Demonstrate the communication techniques
• Explain the phases of nurse- patient relationship

4. Introduction:
• To be a successful nurse, excellent communication skills
are required. The ability to communicate and connect
with patients and health care professionals can help
build relationships, prevent mistakes and provide a
higher level of care.

5. Definition:
• Communication is the process of sharing information,
thoughts and feelings between people through speaking,
writing or body language.

6. Type Of Communication:
1
•verbal
communication
2
• non verbal
communication
3
• written
communication

7. Communication Process:

8. Principle Of Communication:
Principle of Clarity:( Assess the patient level
of understanding)
Principle of Attention: (The patient should
be the focus of attention and interaction )
Principle of Feedback

9. Principle Of Communication:
Principle of Informality
Principle of Consistency
Principle of Timeliness & Adequacy

10. Communication is
complex. When listening
to or reading someone
else's message, we often
filter what's being said
through a screen of our
own opinions. One of
the major barriers to
communication is our
own ideas and opinions

11. Element Of Communication:

12. Barriers That Affect Communication

13. The use of jargon. Over-complicated, unfamiliar and/or
technical terms.
Emotional barriers and taboos.
Lack of attention, interest, distractions, or irrelevance
to the receiver.
Differences in perception and viewpoint.
Physical disabilities.
Physical barriers to non-verbal communication.
Language differences and the difficulty in
understanding unfamiliar accents.
Expectations and prejudices
Cultural differences.

14. Communication Techniques:
 Using Silence
 Accepting
 Giving Recognition
 Offering Self
 Giving Broad Openings
 Active Listening
 Seeking Clarification
 Placing the Event in Time or Sequence
 Making Observations
 Encouraging Descriptions of Perception
 Encouraging Comparisons
 Summarizing
 Reflecting
 Focusing
 Confronting
 Voicing Doubt
 Offering Hope and Humor

15. Phases Of Nurse-patient Relationship:
Nurse-Client Relationship – the nurse and the client
work together to assist client to grow and solve his
problems. This relationship exists for the benefit of the
client and achieved by maintaining the nurses’ self-
awareness to prevent her unrecognized needs from
influencing her perception of and behavior towards the
client.

16. Three Phases Of Nurse-client
Relationship:
1
• Orientation Stage
2
• Working/ Exploration/
Identification Stage
3
• Termination/ Resolution
stage

17. Summary:
In order to help patients and
work alongside peer
,nurses must consider the
skills and tools that are
involved in effective
communication from being
aware of potential barriers
blocking effective
communication to utilizing
integral communication
skills, nurses can take steps
toward providing better care
.

18. References:
• https://blog.udemy.com/types-of-
communication/
• https://www4.uwm.edu/cuts/bench/c
ommun.htm#princ
• https://online.rivier.edu/therapeutic-
communication-techniques/
• http://nursingcrib.com/nursing-notes-
reviewer/psychiatric-mental-health-
nursing/three-phases-of-nurse-client-
relationship/
• http://www.yourarticlelibrary.com/ma
nagement/communication/7-
principles-of-communication-
explained/53333