This document discusses the importance of effective communication in nursing. It outlines learning outcomes such as increasing communication skills to lessen medical errors and improve patient outcomes. Effective communication can increase patient safety, satisfaction, and recovery rates. The purpose of communication in nursing is to exchange information, initiate care actions, interpret procedures, and solve problems. Some key skills that can improve communication include active listening, being assertive, and giving and receiving feedback.

2. Learning Outcomes:
 To increase communication skill and lessen
the medical errors and make a difference in
positive patient outcomes.
 To enhance and standardize communication .
 Effective communication can increase:
- Patient safety
- Patient satisfaction
- Recovery rates.

3. WHAT IS COMMUNICATION?
 Basic element of human interactions.
 Process by which 2 or more people exchange
ideas ,facts,feelings or impression in ways that
each gains a common understanding of
meaning ,intent and used of a message.

4. PURPOSE OF COMMUNICATION IN
NURSING
 To exchange information between
nursing – nursing report
 To initiate action – nursing care
 To interpret or explain technique
and procedure
 To solve problem – clinical decision
making

8. Skills Need to Improve
Communication
 Be a Good Listener –
- Pay attention
- Stay focused
- Do not interrupt
- Stay patients
- Ask questions
- Gives feedback

9. - BE ASSERTIVENESS IN COMMUNICATION
 Received feedback positively
 Able to express negative thoughts