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Effective Communication Scott JohnsonJohn Graham The McKendree Experience is REAL - Providing a high quality educational experience to outstanding students.  Responsible Citizenship-Engagement-Academic Excellence-Lifelong Learning
This is not an all encompassing dissertation on communication in online courses.
Rule Number 1 Ice Breakers Not too Little, Not to Much Engaging Lurkers e-Mail and Telephone Office Hours The Minute Essay To Reflect or Not Audio/Video Just Some Things to Think About
Chastise in private, praise in public. Rule Number 1
Discussion boards can be fun Loosen the students up, get them used to discussions. Let them know each other and you. Beyond “Introduce Yourself!” Icebreaker ideas… My 8 Nouns. If I were a ______, I’d be a ______ The view outside my window. The things I like best Breaking the Ice
When do you communicate? Not too little Monitor the class at least every other day, Daily is better. Respond to questions promptly. Reply to discussion threads as appropriate. Replying publicly to private questions requires explanation Not too much Don’t dominate the conversation. Don’t reply too soon or too often. Your response can end conversation. Not too Little, Not to Much
Lurkers read and watch but seldom post. Why - Shy? Uninterested? Lazy? Have nothing new to say? Can’t handle the material? See Rule Number 1 Engage the lurker early. A well written e-Mail can work wonders Ask questions directly of the lurker These should require thought and analysis Lurkers
e-Mail is secondary or tertiary. Announcements and discussions first For private communication e-Mail is not retained in Blackboard Everything turned in through Blackboard is part of the archive The telephone is for: Emergency communication Private communication Confidence that the student can reach a human when needed. E-Mail and Telephone
Elluminate vRoom You and two or only allow one Discussion Board Public Chat Public Telephone Office Hours
Virtual office hours are different Presence in chat space can be difficult Applying office hours to multiple classes Email is not office hours If you are going to post them, keep them Regular office hours?
We can’t see a confused expression online! So the Minute Essay Muddiest Point “I wish I knew more about….”. “I wish you had covered…..”. Or be creative.   These give the student a chance to let you know what you are missing. The Minute Essay
Reflections are a (private) communication between student and instructor. Reflections help the student internalize the module. The student analyses the completed module. Meaning (to me). Impact (on me). Implications (for me). The instructor guides. Every reflection should get a comment. Shall We Reflect
Audio/Visual files add a personal touch and give a human face to what could be a faceless institution. Suggested applications. Welcome. Lecture snippets. Module or course wrap-up. Explanation of muddy points. Can be done on-the-fly. A Human Touch
You can’t have a quality online course without quality communication! Final Thought

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Effective communication sj

  • 1. Effective Communication Scott JohnsonJohn Graham The McKendree Experience is REAL - Providing a high quality educational experience to outstanding students. Responsible Citizenship-Engagement-Academic Excellence-Lifelong Learning
  • 2. This is not an all encompassing dissertation on communication in online courses.
  • 3. Rule Number 1 Ice Breakers Not too Little, Not to Much Engaging Lurkers e-Mail and Telephone Office Hours The Minute Essay To Reflect or Not Audio/Video Just Some Things to Think About
  • 4. Chastise in private, praise in public. Rule Number 1
  • 5. Discussion boards can be fun Loosen the students up, get them used to discussions. Let them know each other and you. Beyond “Introduce Yourself!” Icebreaker ideas… My 8 Nouns. If I were a ______, I’d be a ______ The view outside my window. The things I like best Breaking the Ice
  • 6. When do you communicate? Not too little Monitor the class at least every other day, Daily is better. Respond to questions promptly. Reply to discussion threads as appropriate. Replying publicly to private questions requires explanation Not too much Don’t dominate the conversation. Don’t reply too soon or too often. Your response can end conversation. Not too Little, Not to Much
  • 7. Lurkers read and watch but seldom post. Why - Shy? Uninterested? Lazy? Have nothing new to say? Can’t handle the material? See Rule Number 1 Engage the lurker early. A well written e-Mail can work wonders Ask questions directly of the lurker These should require thought and analysis Lurkers
  • 8. e-Mail is secondary or tertiary. Announcements and discussions first For private communication e-Mail is not retained in Blackboard Everything turned in through Blackboard is part of the archive The telephone is for: Emergency communication Private communication Confidence that the student can reach a human when needed. E-Mail and Telephone
  • 9. Elluminate vRoom You and two or only allow one Discussion Board Public Chat Public Telephone Office Hours
  • 10. Virtual office hours are different Presence in chat space can be difficult Applying office hours to multiple classes Email is not office hours If you are going to post them, keep them Regular office hours?
  • 11. We can’t see a confused expression online! So the Minute Essay Muddiest Point “I wish I knew more about….”. “I wish you had covered…..”. Or be creative. These give the student a chance to let you know what you are missing. The Minute Essay
  • 12. Reflections are a (private) communication between student and instructor. Reflections help the student internalize the module. The student analyses the completed module. Meaning (to me). Impact (on me). Implications (for me). The instructor guides. Every reflection should get a comment. Shall We Reflect
  • 13. Audio/Visual files add a personal touch and give a human face to what could be a faceless institution. Suggested applications. Welcome. Lecture snippets. Module or course wrap-up. Explanation of muddy points. Can be done on-the-fly. A Human Touch
  • 14. You can’t have a quality online course without quality communication! Final Thought