This document discusses communication and effective communication skills. It notes that communication is a two-way process that involves both listening and expressing. Barriers to communication like cultural differences, language issues, and distractions can lead to misunderstandings. Effective communication skills include making eye contact, using body language, summarizing what has been said, and encouraging the other person to continue. Selective listening and barriers like noise, time constraints, and discomfort with a topic can negatively impact communication.

2. Communication is a 2-way process
• Communication skills involve:
• Listening to others (Receiving)
• Asserting/ Expressing (Sending)
• Barriers to communication can lead to misunderstanding and confusion
sender
receiver
sender
receiver
values and attitudes
“generation gap”
Cultural differences
language
noise
hearing
message

4. 4
• The process by which information is exchanged
between individuals, departments, or
organizations
• The lifeline of the
Core Team
• Effective when it
permeates every
aspect of an
organization
Communication is…
Assumptions
Fatigue
Distractions
Sleep

5. Sep 2018

6. Effective Communication Skills
Effective
Communication skills
Eye contact & visible mouth
Body language
Silence
Checking
for understanding
Smiling face
Summarising
what has been said
Encouragement
to continue
Some questions

8. Barriers to Effective Communication
Barriers to
effective
communication
Language
NoiseTime
DistractionsOther people
Put downsToo many questions
Distance
Discomfort
with the topic
Disability
Lack of interest

9. Selective Listening
• Selective listening is the act of hearing and
interpreting only parts of a message that seem
relevant to you, while ignoring or devaluing the
rest.
• Often, selective listeners will form arguments
before they’ve heard the full story, making them
not only poor listeners, but poor speakers too!
• $400 million dollar project
• Answer five questions after watching the
video.

10. The Art of Listening
• “If we were supposed to talk more than listen, we would
have been given two mouths and one ear.”
• Mark Twain

11. Five Questions
• What were they doing when the deck
collapsed?
• How many hospitalized overnight?
• Where did the other casino collapse
happen?
• What did the Ironworker superintendent
say about inspections?
• When was the casino schedule to open?

12. Facial Expressions
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14. E-mail Etiquette
E-Mail
• Written communication
• Grammar, spelling, and punctuation are important
• Confidentiality concerns
• Be mindful of content
• Use “out-of-office rules”
• Alternate contact
• Short and sweet
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16. Email
FAX
Text
“We often send negative email
to avoid talking to each other.”
Frank Blasi

17. Designer - 1
Runner - 1
Builders 2+
QC – pass or Fail - 1
4 blocks
4 colors

18. 18
Brief Clear
Timely
Written Communication

19. Each one gets
1 step to
write on
board