Interpersonal skills

1. Art of Teaching &
Learning Techniques
Let the light shine upon you
Day1- Importance of Relation
Building
2/3/2024
Dr. Karthiya Banu
www.inspiress.in
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2. Positive Affirmation Prayer
Dear God, I place my humble needs before you: My need to meet my responsibilities in
the world. My need to use my God-given talents and abilities. My need to fulfil my place
here on earth.
I pray for Your guidance now to show me the way to the perfect opportunity to do what I
love, to do what I can do well, and what will fulfil my needs mentally, spiritually, and
financially.
Help me to walk in faith as You show me the way!
I am praying for everyone in the universe , let them be safe , happy, peaceful & Healthy
Thank You GOD
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2/3/2024
Dr. Karthiya Banu
www.inspiress.in

3. Whom you are listening to…
I am Dr.Karthiya Banu from Chennai. I have received my Ph.D in Computer
Science from Sathyabama University, Chennai. J am good in technical, soft skills
, verbal ability and motivational speaker too. carry an experience of 17 years as
an academician and 5 years of corporate. Currently heading the company Inspire
Softech Solutions based at Chennai.
I am a managing trustee for Inspiring Minds Foundation doing training for
underprivileged people.
I have received various awards in diverse areas of my profession Best paper
awards for my research work , Best Mentor award, Best Performer award and
Best Teacher award from various institutions.
My hobby is reading books and indulging in social work
I am an assertive and multiskilled personality, I love to be myself
I am a person striving for excellence every day at my work
That’s about me.
Dr. Karthiya Banu
www.inspiress.in
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2/3/2024

4. What is your role in this program?
- Understand this is a learning journey
- Realize that this program is for you
- Practice it from POR (Point of
Realization)
- Sharpen your knowledge & Skills
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2/3/2024
Dr. Karthiya Banu
www.inspiress.in

5. Session Outline
Introduction and Ice Breaker
Story Time
Influence how others see you
7 Core components of the psychology
Johari Window
Goals to Grow
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2/3/2024
Dr. Karthiya Banu
www.inspiress.in

6. Learning Journey
Day 1
• Importance of Relation Building- Be a Miracle Maker
Day 2
Effective Communication & Presentation Skills
Day 3
Enhance content writing & research skills
Day 4 Innovative and Best practices
Day 5 Effective Teaching & Learning Techniques
Day 6 Personality Enrichment
Day 7 How to handle Gen Z, Professionalism & Personal Branding
2/3/2024
DR. KARTHIYA BANU
WWW.INSPIRESS.IN
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7. Introduction and Icebreaker
One Unique quality of yours
Your Name
Your Institution Name
Example
I love to be myself
- Dr. Karthiya Banu, Inspire
Softech Solutions
2/3/2024
Dr. Karthiya Banu
www.inspiress.in
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8. Story Time
2/3/2024
Dr. Karthiya Banu
www.inspiress.in
8

9. Influence how others see you
• Interpersonal skills are the life skills we use every day to communicate and interact with other
people, both individually and in groups.
• Interpersonal skills are not just important in the workplace, our personal and social lives can also
benefit from better interpersonal skills.

10. • To work in groups
• To socialize at the work place
• To present yourself at work
• To listen and to question
• To give and receive feedback
• To build and maintain relationships.
Why do we need interpersonal
skills?

11. • Communication Skills
• Listening Skills
• Personal Appearance
Some Core Interpersonal Skills

12. Activity

13. 7 Core components of the psychology of teamwork

14. TESI (Team Emotional and Social Intelligence) Model
7 skills that will contribute to effective team functioning:

15. 1. Team Identity
Refers to how well the team demonstrates belongingness, a desire to work
together, and a sense of clarity around the role of each member. Brings with
it a high level of loyalty if highly scored.

16. 2. Motivation
Considers the energy levels of
and responsibility within the
team, and whether competition
is working for or against the
team. ?Requires knowing and
meeting desires, setting stretch
goals, reinforcing success, and
being persistent.

17. 3. Emotional Awareness
• Considers the amount of
attention the team pays to
noticing, understanding, and
respecting feelings of team
members. Is a critical factor in
motivation, productivity, and a
team’s ability to collaborate. So
it’s central to the success of
every team.

18. 4. Communication
Intuitively we all know that communication is an essential factor for a group
of people working together. It provides feedback and guidance on how well
each of the team members listens, encourages participation and discusses
sensitive topics.

19. 5. Stress Tolerance
Gives the team a reflection of how
well it’s doing in managing the
pressures of workload, time
constraints, and the real needs for
work- life balance. It’s the closest
of all scales to physical health.

20. 6. Conflict Resolution
• Addresses how constructively the team conducts the process of
disagreement and whether the team is able to deal with adversity to
enhance its functioning, rather than being caught up in the conflict. It’s
essential for productivity and creativity

21. 7. Positive Mood
Highlights the level of encouragement, sense of humor and how successful
the team expects to be. Is a major support for a team’s flexibility and
resilience. The heart of a “can-do” attitude. Influences building an energized
attitude in your teams.

22. In the words of Henry Ford:
“Coming together is a beginning. Keeping together is progress. Working
together is success.”

23. TESI (Team Emotional and Social Intelligence) Model
7 skills that will contribute to effective team functioning:
1. Team Identity
2. Motivation
3. Emotional Awareness
4. Communication
5. Stress Tolerance
6. Conflict Resolution
7. Positive Mood

24. Do Now:
Have you ever had someone say you
were good at something, but you did not
feel that about yourself?
OR
Do you think that it is possible to
recognize strengths in another person that
they do not realize?

25. VOCAB Word of the
DAY
Accentuate
The bold and dramatic eye
make up really accentuates
the model’s eyes.
What’s
your
guess?

26. VOCAB Word of the
DAY
Accentuate
The bold and dramatic eye
make up really accentuates
the model’s eyes.
Actual
Meaning: It’s
a verb!
To emphasize
or to
highlight.

27. Learning
Objective
I can apply the Johari Window
conceptto discuss how one can
interpret their own
identity.

28. Johari Window
• The Johari Window model is a simple and useful tool for
illustrating and improving self-awareness, and mutual
understanding between individuals within a group.
• The Johari Window model can also be used to assess and
improve a group's relationship with other groups.

29. Founders
• The Johari Window model was devised by American
psychologists Joseph Luft and Harry Ingham in 1955, while
researching group dynamics at the University of California
LosAngeles.
• The model was first published in the Proceedings of the
Western Training Laboratory in Group Development by UCLA
Extension Office in 1955, and was later expanded by Joseph
Luft.

30. Formation of Name
• Luft and Ingham called their Johari Window model 'Johari'
after combining their first names, Joe and Harry. In early
publications the word appears as 'JoHari'.

31. Influence
• Today the Johari Window model is especially relevant
dueto modern emphasis on, and influence of
• soft skills
• behaviour
• empathy
• cooperation
• inter-group development
• interpersonal development.

32. Use of Johari Model
• The Johari Window soon became a widely used model for
understanding and training self-awareness, personal
development, improving communications, interpersonal
relationships, group dynamics, team development and inter-
group relationships.

33. What actually Model Represents
• The Johari Window model is also referred to as a 'disclosure/feedback model of
self awareness', and by some people an 'information processing tool'.
• The Johari Window actually represents information - feelings, experience, views,
attitudes, skills, intentions, motivation, etc - within or about a person - in relation to
their group, from four perspectives.

34. Known by you Unknown by you
Known
by others Your known and open you. Your blind spot.
Unknown
by others Your hidden you.
Unknown
for you and others.

35. Arena
•The information that you
know
about yourself and that
others also know.
• The obvious things, e.g.
race, name, height,
weight, etc.
• Things you tell others
when you introduce
yourself.
•All the info. you want others
to
know
Arena
Things I know
about myself
Things others know
about me
Things others don’t
know about me
Things I don’t know
about myself

36. Hidden Arena
• Contains all that
information that we don’t
want others to
know about us
• Closet of feelings,
insecurities, and not-so-
great experiences.
• The private
information
Arena
Hidden Arena
Things I know
about myself
Things others know
about me
Things others don’t
know about me
Things I don’t know
about myself

37. Blind Spot
•Information that others
know about you, but you
don’t know
about yourself.
• Examples:
“You’re a good
listener!” “You
snore.”
You are really charismatic
about things!”
We may feel that we are not a good
listener or talker, but our friends
may feel differently.
Arena Blind
Spot
Hidden
Arena
Things I know
about myself
Things others know
about me
Things others don’t
know about me
Things I don’t know
about myself

38. Unknown Arena
•Information that you don’t
know and others don’t
know.
•Could be abilities and
potentials that you have
not discovered about
yourself yet
Example:You could be an amazing
Public
Arena Blind
Spot
Hidden
Arena
Unknown
Arena
Things I know
about myself
Things others know
about me
Things others don’t
know about me
Relations Rep, or Guidance Counselor
but you just wouldn’t know that yet.
Things I don’t know
about myself

39. What’s the POINT?
Information can move from one pane to the next as you
develop mutual trust, share hopes and dreams, and find
similarities and things in common with others.
We get over our differences and start to trust each other as
classmatesand teammates.

41. How TRUSThelps us GROW
Trust in each other = telling more and more
information about ourselves.
This expands the arena.

42. Activity
-Create your Johari Window
-Independently: Fill in your Arena
and Hidden Arena
With a PARTNER:
Fill out the Blind SPOT
worksheet
Write what you seen in the other
person:
• Traits
• Habits they do
• verbal/non verbal ways they
communicate

43. Johari quadrant 1
• Johari region 1 is also known as the 'area of free
activity'. This is the information about the person -
behaviour, attitude, feelings, emotion, knowledge,
experience, skills, views, etc - known by the person ('the
self') and known by the group ('others').

44. Johari quadrant 2
• Johari region 2 is what is known about a person by others in
the group, but is unknown by the person him/herself.

45. Johari quadrant 3
•what is known to ourselves but kept hidden from, and
therefore unknown to others.

46. Johari quadrant 4
• It contains information, feelings, talent
abilities, aptitudes, experiences etc, that are unknown to the
person him/herself and unknown to others in the group.

47. Johari Window Exercise

48. The subject is given a list of 55 adjectives and picks five or six that they feel describe
their own personality.
Peers of the subject are then given the same list,and each pick five or six
adjectives that describe the subject.

50. The List
Able, accepting, adaptable, bold, brave, calm, caring, cheerful, clever, complex,
confident, dependable, dignified, energetic, extroverted, friendly, giving, happy,
helpful, idealistic, independent, ingenious, intelligent, introverted, kind,
knowledgeable, logical, loving, mature, modest, nervous, observant, organized,

51. Patient, powerful, proud, quiet, reflective, relaxed, religious, responsive,
searching, self- assertive, self-conscious, sensible, sentimental, shy, silly,
spontaneous, sympathetic, tense, trustworthy, warm, wise, witty.
These adjectives are placed on the Johari Window.

52. Adjective Placement
• Adjectives selected by: Participant and Peers (Common) - Arena
• Participant Only – Façade Peers only – Blind Spot
• Adjectives not selected by anybody: Unknown

53. Unknown factors
•an ability that is under-estimated or un-tried through lack of
opportunity, encouragement, confidence or training.
•a natural ability or aptitude that a person doesn't realise they
possess
• a fear or aversion that a person does not know they have
• an unknown illness
• repressed or subconscious feelings
• conditioned behaviour or attitudes from childhood

54. Drawbacks of Johari window
• Some thing are perhaps better not to Communicated (like
mental or health problem)
• Some people may pass on the information they received
further then we desire.
• Some people may react negatively.
• Using johari window is useless exercise if it is not linked to
the activities that reinforce positive behavior or that correct
negative behavior.
• Some cultures have a very open and accepting approach to
feedback and others do not.
• Some people take personal feedback offensively.

55. TIPS TO DEVELOP GOOD
INTERPERSONAL SKILLS
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56. 56
COMMUNICATE CLEARLY

57. 57
SMILE

58. 58
BE APPRECIATIVE

59. 59
PRACTICE ACTIVE LISTENING

60. 60
BRING PEOPLE TOGETHER

61. 61
RESOLVE CONFLICTS

62. 62
HAVE A SENSE OF HUMOUR

63. 63
EMPATHY-SEE IT FROM THEIR SIDE

64. 64
Maintain good emotional balance

65. • Observe
• Feelings
• Thoughts
• Want
• Intention
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Use more ‘ I ’ statements

66. 66

67. Six Most important Words
“I Admit I Made a Mistake”
Five Most important Words
“You Did a great Job”
Four Most important Words
“What is your opinion”
Three Most important Words
“If You please”
Two Most important Words
“Thank You”
One Least Most important Words
“I”
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68. Use Goals to Help you
Grow
10 years planning guide

69. Work Department
1. What income level do I want to attain?
2. What level of responsibility do I seek?
3. How much authority do I want to command?
4. What Prestige do I expect to gain from my work?
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70. Home department
1. What kind of standard of living do I want to provide for my family and
myself?
2. What kind of house do I want to live in?
3. What kind of vacations do I want to take?
4. What financial support do I want to give my children in their early adult
years?
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71. Social department
1. What kind of friends do I want to have?
2. What social groups do I want to join?
3. What community leadership positions would I like to build?
4. What worthwhile causes do I want to champion?
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72. Thirty day improvement Guide
Between now and ------ I will
Break these habits ( Suggestions)
1. Putting off things
2. Negative Language
3. Watching TV for more than 60 minutes per day
4. Gossip
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73. Acquire these habits
• 1. A rigid morning examination of the smartness - My Appearance
• Plan each day work the night before
• Compliment people sincerely at every possible opportunity.
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74. Increase my value to my employer in these ways(
Suggestions)
1. Do a better job of developing my subordinates
2. Learn more about my company, what it does, and the customer it serves
3. Make these specific suggestions to help my company become more
effective.
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75. Increase my value in my home
1. Show more appreciation for the litter things my partner does that I have
been taking for granted
2. Once each week, do something special with my whole family
3. Give one hour of each day of individual attention to my family
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76. Sharpen my mind
• Invest two hours each week in reading professional magazines; in my field
• Read one self help book
• Make four new friends
• Spend 30 minutes daily in quiet, undisturbed thinking.
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77. Let’s take action
1. Get a clear fix on where you want to go, Create an image of yourself ten
years from now.
2. Write your 10 year plan
i. Your life is too important to be left no choice.
ii. Put down on a paper what you want to accomplish in your work, in
home, in your social department
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78. 3. Surrender yourself in your desire. Set goals to get more energy
Set goals to get things done. Set goals and discover the real enjoyment in
living
4. Let your major goal be your automatic plan. When you let your goal
absorb you, you’ll find yourself making the right decision to reach the goal
5. Achieve your goal one step at a time. Regard each task you perform.
Regardless how small it may seems.as a step toward your goal.
6. Build thirty day goals. Day by Day efforts pay off.
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Cond…

79. Cond…
7. Take detours in your smile. A detour simply means another route. It
should never mean surrendering the goal
8. Invest in yourself. Purchase those things that build mental power and
efficiency . Invest in education, Invest in idea starters.
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80. 1. What are all the things will make you happy?
2. List out your Strengths and weaknesses.
3. List out your short, mid, Long Term Goals
4. The dream place you want to visit and why?
5. What is your contribution to the society in future?
Assignment - 1
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81. Conclusion
• Interpersonal Skills are evaluated by everyone you meet and everyone
you know . Make sure that your skills create a good impression.

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86. Dr. Karthiya Banu
www.inspiress.in
86
Example
Now Quickly write
Key takeaway from
today’s session ?
2/3/2024

87. For any queries reach us….
Ph : + 91 98407 73715 | 86674 93679
Head office : Chennai. Branches at : Tami Nadu | Karnataka | Maharashtra
Our YouTube Channel : Inspire – Dr. Karthiya Banu
https://www.youtube.com/channel/UCrs1x3ULYGODlJ4OT_egtog?view_as=subscriber
Web : www.inspiress.in E-mail: karthiya@inspiress.in
2/3/2024 Dr. Karthiya Banu 87