This document provides a summary of Esther Familia's work experience and qualifications. She has over 22 years of experience in public health education, project management, and cultural competency training. She is fluent in both English and Spanish and has a proven track record of managing complex projects, resolving issues, and developing training programs.

1. Esther Familia
3206 Old Chattanooga Road, Tunnel Hill, GA 30755 Cell: (718) 415-5145 E-mail: efc1228@gmail.com
SUMMARY
Business operations and sales professional with extensive experience in public speaking, recruiting, training, negotiating, and supervising
people. Fluent in English and Spanish. Effective in managing complex projects – as well as strong planning, organizational, interpersonal,
and communication skills. Good team player with strong leadership capacity. Energetic, self-motivated and able to work independently.
Experienced in resolving customer complaints and strong problem solving ability. Community Leader and Expert. Project director and
educator with more than 22 years of in-depth experience, thoughtfulness and commitment in Public Health. High degree of professionalism
and pride in work.
EXPERIENCE:
Independent Contractor January 2005-present
Project management/Sales/Brand and Marketing Representative/Promotional and Spokes Model/Trainer
● Consistently generate additional revenues utilizing thorough product knowledge and friendly sales techniques.
● Performed all marketing services and responsibilities under the agreement/contract.
● Planned, implemented and conducted all necessary steps to execute projects and or events as agreed in contract.
● Provided marketing services in specified territory and target specified demographic for products being marketed.
● Identified new business opportunities and developing marketing strategies to expand the business territory.
KDH Research and Communication July 2009-present
Independent Contractor/Cultural Competency Expert/Master Trainer
● Review, translate and check for accuracy of translation on projects such as “Familias Fuertes” and “Entre Nuestra Familia”.
● Review drafts of the phase 1 prototype and make edits and suggestions to improve the cultural relevancy of the content.
● Recruit, prepare for and moderate focus groups discussions with parents of children coping with cancer and with community health
workers that work with relevant populations.
● Translated parent focus group guide from English to Spanish and act as bicultural expert.
● Conduct the delivery on all initial trainings and train all trainers across different levels of management.
● Presenter for all projects at various venues.
Parkridge Medical Group – HCA Physician Services November 2015-February 2016
Area Practice Manager/Trainer Contractor
 Responsible for the overall operational responsibility for the routine business and clinical functions through administrative and clinical staff
to ensure maximum utilization of resources and the efficient delivery of services of practices.
 Directed and managed projects for each practice as well as reviewed and handled patient complaints.
 Developed and provided all physician and staff training as required.
 Identifies practice/business development opportunities to increase the practice(s)' market share.
 Ensures a high employee morale and a professional, effective, and efficient working atmosphere.
 Developed, implemented and monitored annual practices budget as well as, Monitored purchases for each practice.
 Evaluated each employee's performance and provided appropriate guidance and feedback.
 Developed and directed all implementation and administration of internal practice policies and procedures
 Developed and maintained effective communications between all levels of personnel.
 Ensured compliance with and knowledge of the company's Code of Conduct by all.
Northwest Georgia Healthcare Partnership, Dalton, GA April 2009-October 2015
Project Director
● Planed, directed, and coordinated all activities of the programs/projects ensuring that goals and objectives were accomplished within
prescribed time frame and financial parameters.
● Reviewed programs/projects plans to determine time frame, funding limitations, procedures for accomplishing project, staffing
requirements, and allocation of available resources.
● Established work plan and staffing for each phase of project, and arranged for recruitment or assignment of project personnel.
● Directed, coordinated and executed all activities of project personnel, including all outreach and education.
● Reviewed status reports prepared by project personnel and modified schedules or plans as required.
● Researched current education and training needs for both staff and community members of our programs.
● Researched grant funding sources and helped develop grant proposals and budgets.
● Hired and trained all personnel for programs/projects implementation and responsible for supervision of classified staff.
● Supervised and executed program delivery.
● Recognized and solved potential problems and evaluated project/program effectiveness.
● Responsible for planning, development and presentation of all trainings for staff, partners as well as community clients.
● Provided program content expertise, which included delivering in-service trainings and direct programming on various topics.
● Conducted research and write reports/media articles.

2. ● Networked with local, state, national and community agencies for current and future program development.
● Spokesperson, public speaker and representative at all conferences and speaking engagements.
Bronx Healthy Women Partnership at the American Cancer Society, Bronx, NY January 2001-April 2009
Position: Project Manager
● Managed the Partnership office personnel and its budget.
● Reported financials and activity to the Partnership members.
● Developed and met goals and objectives of the Partnership.
● Managed relationships and informal contracts with Partnership providers and partners.
● Communicated directives from the NYS Cancer Services Program.
● Revitalized weekly meetings with staff increasing morale and overall performance.
● Responded to local grant opportunities as necessary.
● Conducted trainings and follow up on technical assistance.
● Facilitated collective decision making of the Partnership and document these decisions.
● Arranged and conducted Partnership business meetings every other month and arrange teleconferences for emergency situation.
● Informed partners as to the progress and challenges related to outreach, education and screening activities.
● Served as "point person" or information conduit for all written and verbal communications.
● Managed with Partnership input, the outreach and promotional activities of the Partnership employees.
● Managed the case management plan as required by the NYSDOH.
Bronx Healthy Women Partnership at Our Lady of Mercy Medical Center, Bronx, NY November 1998-January 2001
Position: Recruiter and Case Manager
● Established relationships with community systems that would enhance partnerships goals.
● Recruited, trained and supervised professional and grassroots volunteers.
● Performed tracking and evaluation of Partnership initiatives.
● Prepared translations from Spanish to English and English to Spanish.
● Promoted the services of the Partnership throughout the Community.
● Developed promotional material, outreach mailing, flyers, public service announcements, arranged for their distribution.
● Conducted comprehensive reviews, including site visits and prepare written analyses.
● Recruited new partners, and clients for the Partnership.
● Assisted in the organizing of local community events and symposiums collaboratively with partnership members.
● Planned and constructed databases for all the Partnership programs.
● Case-managed individuals through diagnostics and treatment, assisted clients in receiving comprehensive coordinated care in a
timely manner.
● Connected clients with other necessary social service agencies.
Lincoln Medical and Mental Health Center, Bronx, NY August 2002-March 2008
Position: Consultant and Funding Advisor
● Directed day-to-day operations.
● Trained, coached and motivated new employees.
● Implemented training courses for new recruits.
● Generated $250,000 annually by allocating government funding opportunities.
● Communicated financial reports and activity to fiscal staff quarterly.
● Responsible for evaluating promotional materials targeted to Latin communities.
● Monitored performance evaluations ensuring New York State Department of Health standards were met.
● Supervise weekly workflow of professional and support staff.
● Restructure office operations resulting in standardized procedures.
● Identified prospects and presented services increasing visibility.
● Revamped inventory procedures and controls that increased efficiency.
EDUCATION: Monroe College of New Rochelle, Bronx, NY September 2000-June 2004
Degree: Bachelor’s Degree in Accounting
Stanford University, Education Research Center March 2013
Certified Master Trainer
AWARDS:
● Outstanding Achievement Award by Cancer Services Program at the NYSDOH

3. ● Outstanding Achievement Award by the American Cancer Society
LANGUAGES: English and Spanish
● Excellent oral and written communication and presentation skills in English and Spanish.