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Total Quality Management Presented To COMASTS Institute of Information Technology
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problem Statement  ,[object Object],[object Object],[object Object]
Objective of project ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Scope of Research ,[object Object]
[object Object]
Literacy   Literacy is more than reading and writing - it is about how we communicate in society. It is about social practices and relationships, about knowledge, language and culture.
[object Object],[object Object],[object Object]
Quality Education ,[object Object],[object Object],[object Object],[object Object],[object Object]
Key issues in Education Sector ,[object Object],[object Object],[object Object],[object Object],[object Object]
Higher Education History in Pakistan Growth of Public Universities in Pakistan University Grants Commission (UGC) 54 18-11-2003 30 2000 20 1990 15 1978 7 1968 4 1957 2 1947 No. of Universities Year
Private sector Universities Higher Education Commission Pakistan Total Up to 1995  = 10 Now in 2003     =  44 Growth Rate    = 340%
Growth of Private & Public recognized Universities Universities Guide Book 2002 HEC
World Illiteracy Rates by 2001
Education Share in National Budget  2.7 Pakistan 8. 40.0 Iran 7. 18.44 Turkey 6. 13.0 Britain 3. Federal Share; 6.7 State Share : 48 U.S.A 1. %Share in National Budget Country S.No
Comparison of TS Ratio British Universities  1:14 Australian Universities 1:15 Pakistani Universities  1:23
Variables and Theoretical framework
Variables ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Roles ,[object Object],[object Object],[object Object],[object Object],[object Object],Rules ,[object Object],[object Object],[object Object],[object Object],[object Object],Responsibilities Student Responsibilities Parents Responsibilities Regulatory Bodies Responsibilities Society’s  Responsibilities Government’s  Responsibilities
Theoretical Framework Roles Rules Responsibilities Quality of Higher Education System Moderating   Variable Independent Variables Dependent Variable
Data
Data characteristics ,[object Object],[object Object],[object Object],[object Object]
Data collection Methods ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Findings  and  Data Analysis
1.Which one do you think is the more critical problem of Poor Education 100.0 100 Total 5.0 5 others 31.0 31 Role of Regulatory Body (U.G.C/ P.E.C etc.) 11.0 11 Inequality in standards of Private & Public Universities 27.0 27 Examination System 7.0 7 Inequality in courses of different schools/universities 19.0 19 Percent Frequency
 
2.  Are you satisfied with the Role of Regulatory body for education system 100.0 100 Total 21.0 21 strongly not satisfied 22.0 22 not satisfied 41.0 41 neutral 14.0 14 satisfied 2.0 2 strongly satisfied Percent Frequency
 
3.To what extent the management of institute or university fulfill their Responsibilities 100.0 100 Total 12.0 12 highly irresponsible 20.0 20 not responsible 28.0 28 neutral 26.0 26 responsible 14.0 14 highly responsible Percent Frequency
 
4. Does the Management follow the Rules made by regulatory body 100.0 100 Total 4.0 4 not at all 24.0 24 don’t care 27.0 27 neutral 31.0 31 some time 14.0 14 every time Percent Frequency
 
5. Are you satisfy with the quality of Higher education delivered by Pakistani institutes 77.0 77 no 23.0 23 yes Percent Frequency
 
 
 
7. Are you agree with the statement  "by getting ISO certification the quality improves 100.0 100 Total 9.0 9 disagree 30.0 30 neutral 44.0 44 agree 17.0 17 strongly agree Percent Frequency
 
Questionnaire,  Findings 8. What you think that by getting ISO certification the institutes and universities can  improve their education quality 100.0 100 Total 5.0 5 Strongly disagree 9.0 9 disagree 10.0 10 neutral 50.0 50 agree 26.0 26 strongly agree Percent Frequency
 
9. If you are student and planning to get admission for higher education. Will you prefer an ISO certified University? 100.0 100 Total 2.0 2 not at all 11.0 11 no 15.0 15 neutral 30.0 30 not too much 42.0 42 strongly Percent Frequency
 
Implementation of TQM
TQM Philosophy ,[object Object],[object Object]
Organizations, Customer and product ,[object Object],[object Object],[object Object],[object Object]
Confidence Computer literacy General Knowledge Language s Latest Knowledge Character Wisdom Basic know-How Presentation skills Appearance  organizational Process Environment Technologies   Furniture Building Computers   Libraries Books Student   IN PUTS OUT PUTS Faculty   EDUCATION PROCESS
Data & Statistics Student Survey   Graduating Student Survey Alumni Survey  Employer   Survey Faculty   Survey Academic unit data & Statistics Library user survey IT User Survey New student Survey Parent Surveys International student Survey Donors Surveys University Employee Surveys HIGHER EDUCATION QMS ,[object Object],[object Object],[object Object],[object Object],Academic Domain     Campus Domain RESULTS Quality Management System For Universities
Quality Management system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adopted Seven Element Model for Quality Improvement Adopted from Ersoz, Clara Jean, M.D Philosophy + vision + strategy+Ability+ Resources + Motivation + coordination = Accomplishment No philosophy  = No follower No Vision  =Confusion  No strategy = False stars No Ability  = Nervousness No resources = Frustration  No motivation  = Anger  No Coordination = No synchronization
ISO 9001:2000  Clauses & Interpretation for Educational Institutes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Management Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusions ,[object Object],[object Object],[object Object]
Conclusions ,[object Object],[object Object],[object Object]
It may be hard, it may be rough, what ever is the maze please do ask

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Education

  • 1.  
  • 2. Total Quality Management Presented To COMASTS Institute of Information Technology
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. Literacy Literacy is more than reading and writing - it is about how we communicate in society. It is about social practices and relationships, about knowledge, language and culture.
  • 11.
  • 12.
  • 13.
  • 14. Higher Education History in Pakistan Growth of Public Universities in Pakistan University Grants Commission (UGC) 54 18-11-2003 30 2000 20 1990 15 1978 7 1968 4 1957 2 1947 No. of Universities Year
  • 15. Private sector Universities Higher Education Commission Pakistan Total Up to 1995 = 10 Now in 2003 = 44 Growth Rate = 340%
  • 16. Growth of Private & Public recognized Universities Universities Guide Book 2002 HEC
  • 18. Education Share in National Budget 2.7 Pakistan 8. 40.0 Iran 7. 18.44 Turkey 6. 13.0 Britain 3. Federal Share; 6.7 State Share : 48 U.S.A 1. %Share in National Budget Country S.No
  • 19. Comparison of TS Ratio British Universities 1:14 Australian Universities 1:15 Pakistani Universities 1:23
  • 21.
  • 22.
  • 23. Theoretical Framework Roles Rules Responsibilities Quality of Higher Education System Moderating Variable Independent Variables Dependent Variable
  • 24. Data
  • 25.
  • 26.
  • 27.
  • 28. Findings and Data Analysis
  • 29. 1.Which one do you think is the more critical problem of Poor Education 100.0 100 Total 5.0 5 others 31.0 31 Role of Regulatory Body (U.G.C/ P.E.C etc.) 11.0 11 Inequality in standards of Private & Public Universities 27.0 27 Examination System 7.0 7 Inequality in courses of different schools/universities 19.0 19 Percent Frequency
  • 30.  
  • 31. 2. Are you satisfied with the Role of Regulatory body for education system 100.0 100 Total 21.0 21 strongly not satisfied 22.0 22 not satisfied 41.0 41 neutral 14.0 14 satisfied 2.0 2 strongly satisfied Percent Frequency
  • 32.  
  • 33. 3.To what extent the management of institute or university fulfill their Responsibilities 100.0 100 Total 12.0 12 highly irresponsible 20.0 20 not responsible 28.0 28 neutral 26.0 26 responsible 14.0 14 highly responsible Percent Frequency
  • 34.  
  • 35. 4. Does the Management follow the Rules made by regulatory body 100.0 100 Total 4.0 4 not at all 24.0 24 don’t care 27.0 27 neutral 31.0 31 some time 14.0 14 every time Percent Frequency
  • 36.  
  • 37. 5. Are you satisfy with the quality of Higher education delivered by Pakistani institutes 77.0 77 no 23.0 23 yes Percent Frequency
  • 38.  
  • 39.  
  • 40.  
  • 41. 7. Are you agree with the statement "by getting ISO certification the quality improves 100.0 100 Total 9.0 9 disagree 30.0 30 neutral 44.0 44 agree 17.0 17 strongly agree Percent Frequency
  • 42.  
  • 43. Questionnaire, Findings 8. What you think that by getting ISO certification the institutes and universities can improve their education quality 100.0 100 Total 5.0 5 Strongly disagree 9.0 9 disagree 10.0 10 neutral 50.0 50 agree 26.0 26 strongly agree Percent Frequency
  • 44.  
  • 45. 9. If you are student and planning to get admission for higher education. Will you prefer an ISO certified University? 100.0 100 Total 2.0 2 not at all 11.0 11 no 15.0 15 neutral 30.0 30 not too much 42.0 42 strongly Percent Frequency
  • 46.  
  • 48.
  • 49.
  • 50. Confidence Computer literacy General Knowledge Language s Latest Knowledge Character Wisdom Basic know-How Presentation skills Appearance organizational Process Environment Technologies Furniture Building Computers Libraries Books Student IN PUTS OUT PUTS Faculty EDUCATION PROCESS
  • 51.
  • 52.
  • 53. Adopted Seven Element Model for Quality Improvement Adopted from Ersoz, Clara Jean, M.D Philosophy + vision + strategy+Ability+ Resources + Motivation + coordination = Accomplishment No philosophy = No follower No Vision =Confusion No strategy = False stars No Ability = Nervousness No resources = Frustration No motivation = Anger No Coordination = No synchronization
  • 54.
  • 55.
  • 56.
  • 57.
  • 58. It may be hard, it may be rough, what ever is the maze please do ask