The document discusses the evolution of corporate learning from traditional push and pull models to future models that are more integrated with work. It provides examples of different learning patterns used by companies, including organizational wikis, automated FAQs, community networks, professional updates, blogs, and more. These patterns save companies millions of dollars annually and support thousands or even millions of users by providing access to institutional knowledge in areas like know-where, know-how, know-what, and know-who. The overall benefits of these learning investments exceed $100 million while the costs are described as negligible.

1. Economics
The Evolution of Corporate Learning
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2. Traditional Corporate Learning
Push learning
Pull learning
Investment Results

3. Future Corporate Learning
Push
Pull
Investment Results

4. Future Corporate Learning
Push
Pull
Investment Results

5. Future Corporate Learning Work
Learn
Learnscape Patterns
For example Annual $ benefit Category Users
Organizational
Intelpedia $20,000,000+ Know-where 20,000 employees
wiki
Automated FAQ T. Rowe Price $3,000,000 Know-how 1,500 temps
Community Know-who
SAP $50,000,000+ 1,000,000 customers
network Know-how
Professional
CGI Systems $10,000,000+ Know-what 4,000 professionals
updates
Professional 15,000 military
Company Command Many lives saved Know-how
network officers & NCOs
Know-who
Blogs as KM Sun Microsystems $10,000,000+ 1,000 employees
Know-how
Benefits > $100,000,000 Investment = negligible
INATT