Carrie Johnson provided an overview of Forrester Research's eBusiness Success research and panel. She discussed that eBusiness has been thriving for over 10 years, with many firms seeing growth in online services and budgets. However, challenges remain such as shortages in IT resources and consumer security/privacy concerns. Upcoming Forrester research will focus on optimizing online channels, capitalizing on trends, differentiating products, and tailoring to industries. Their Consumer Forum in October will include sessions on using social technologies to boost sales.

1. September 6, 2007. Call in at 12:55 p.m. Eastern Time Carrie A. Johnson Research Director and Vice President Forrester Research Teleconference eBusiness Success 2007

7. Has it really been that long? March 2007 “eBusiness Managers’ 2007 Outlook”

8. More than half of online households pay bills online March 2007 “US Online Banking: Five-Year Forecast”

9. Even more have shopped online October 2006 “US eCommerce: Five-Year Forecast And Data Overview” Online retail sales grew by 25% last year and will grow by 18% in 2007

10. Firms work to move service interactions online March 2007 “eBusiness Managers’ 2007 Outlook”

11. eBusiness panelists report rapid market share growth July 2007 “Organizing For eBusiness: Panel Study Results”

12. Most budgets are on the rise March 2007 “eBusiness Managers’ 2007 Outlook”

13. Budgets are generally flexible July 2007 “Organizing For eBusiness: Panel Study Results”

15. eBusiness teams average 58 full-time employees July 2007 “Organizing For eBusiness: Panel Study Results”

16. Most eBusiness teams stand alone July 2007 “Organizing For eBusiness: Panel Study Results”

17. eBusiness Panelists Tend To Report Into Marketing July 2007 “Organizing For eBusiness: Panel Study Results”

18. Consumers that engage the most in eBusiness spend the most online February 2007 “Identifying Big Spenders Across Online Businesses”

21. Budget and staff shortages challenge growth March 2007 “eBusiness Managers’ 2007 Outlook”

22. eBusiness teams don’t feel supported by IT July 2007 “Organizing For eBusiness: Panel Study Results”

23. eBusiness teams don’t feel supported by IT July 2007 “Organizing For eBusiness: Panel Study Results”

24. Most consumers have online security concerns August 2007 “Consumers’ Concern About Online Security Doesn’t Mean A Payday For Vendors”

25. Most consumers have online security concerns (Cont.) August 2007 “Consumers’ Concern About Online Security Doesn’t Mean A Payday For Vendors”

26. Intenders Changed Their Minds About Applying Online August 2007 “Why Financial Shoppers Abandon Online Product Applications”

32. Thank you Carrie Johnson +1 650.581.3882 [email_address] www.forrester.com