Today\'s best consumers are multi-channel users who rely on different ways to access
businesses whether it\'s the Internet, mobile or apps, to name a few.
Businesses are
focusing on ways to optimize these channels to improve conversion rates and achieve greater results.
However, delivering an optimal customer experience is becoming increasingly more
complex. Consumer\'s expectations are higher than ever, showing less patience for slow-performing sites.
Latest Market Trends Impacting Contact Center Strategy V1Art Hall
The document discusses trends impacting contact center strategy in response to economic conditions. Business leaders are focusing on cost reduction through measures like reducing expenses, increasing productivity, and restructuring. Contact centers are being rationalized through consolidation and outsourcing to reduce overhead costs. Technology investments are also being rethought, with options like software-as-a-service gaining traction. Government service levels are expected to maintain or improve through the use of technologies like web 2.0 to enhance transparency and customer service.
Blue Shield of CA Revolutionizes its Portal Environment on IBM PureApplicatio...Perficient, Inc.
Blue Shield of California revolutionized its portal environment by implementing IBM's PureApplication System. The new portal needed to be ready by October 1st for open enrollment under the Affordable Care Act. Blue Shield's previous infrastructure was non-converged and standalone, making application provisioning take up to 4 months. The PureApplication System provided pre-defined application patterns that allowed Blue Shield to deploy new environments in hours instead of weeks. This helped Blue Shield prepare for the higher website activity expected from the healthcare exchange.
This document discusses the opportunities for telecommunications companies to leverage their network capabilities through APIs and enable the development of new applications and services. It notes that while app stores themselves do not generate significant revenue, Web 2.0 applications could benefit from access to telecom capabilities like voice, messaging and location. The document examines different API approaches and the views of developers and operators on third party access. It concludes that telecoms should focus on enabling the right capabilities for specific high-value niches rather than just messaging and location or chasing the long tail of developers.
Learn How to Create a Seamless Omni-Channel Retail ExperiencePerficient, Inc.
The smarter consumer is redefining the shopping experience. Are you prepared?
A personalized shopping experience includes the ability to deliver a seamless omni-channel experience where the consumer can interact with your brand via any combination of channels. It ensures that all back-end systems are integrated and able to share information about the customer’s brand interactions regardless of the channels involved.
Join us as Perficient’s industry experts share how they work with large retailers to deliver an end-to-end solution that streamlines operations and increases capabilities utilizing IBM’s Sterling Order Management software. We'll look at real customer implementation stories and hold an interactive Q&A to show how your organization can achieve a seamless omni-channel experience.
E-business technologies include hardware, the internet, databases, and online payment systems that enable electronic business. Appropriate use of these technologies, including understanding their design choices and impacts, is important for developing effective e-business solutions. Key e-business applications include customer relationship management systems, enterprise resource planning systems, document management systems, and human resources management systems to help businesses conduct operations and transactions electronically. Security is also essential for e-business to ensure confidentiality, integrity, and availability of information during online transactions.
Latest Market Trends Impacting Contact Center Strategy V1Art Hall
The document discusses trends impacting contact center strategy in response to economic conditions. Business leaders are focusing on cost reduction through measures like reducing expenses, increasing productivity, and restructuring. Contact centers are being rationalized through consolidation and outsourcing to reduce overhead costs. Technology investments are also being rethought, with options like software-as-a-service gaining traction. Government service levels are expected to maintain or improve through the use of technologies like web 2.0 to enhance transparency and customer service.
Blue Shield of CA Revolutionizes its Portal Environment on IBM PureApplicatio...Perficient, Inc.
Blue Shield of California revolutionized its portal environment by implementing IBM's PureApplication System. The new portal needed to be ready by October 1st for open enrollment under the Affordable Care Act. Blue Shield's previous infrastructure was non-converged and standalone, making application provisioning take up to 4 months. The PureApplication System provided pre-defined application patterns that allowed Blue Shield to deploy new environments in hours instead of weeks. This helped Blue Shield prepare for the higher website activity expected from the healthcare exchange.
This document discusses the opportunities for telecommunications companies to leverage their network capabilities through APIs and enable the development of new applications and services. It notes that while app stores themselves do not generate significant revenue, Web 2.0 applications could benefit from access to telecom capabilities like voice, messaging and location. The document examines different API approaches and the views of developers and operators on third party access. It concludes that telecoms should focus on enabling the right capabilities for specific high-value niches rather than just messaging and location or chasing the long tail of developers.
Learn How to Create a Seamless Omni-Channel Retail ExperiencePerficient, Inc.
The smarter consumer is redefining the shopping experience. Are you prepared?
A personalized shopping experience includes the ability to deliver a seamless omni-channel experience where the consumer can interact with your brand via any combination of channels. It ensures that all back-end systems are integrated and able to share information about the customer’s brand interactions regardless of the channels involved.
Join us as Perficient’s industry experts share how they work with large retailers to deliver an end-to-end solution that streamlines operations and increases capabilities utilizing IBM’s Sterling Order Management software. We'll look at real customer implementation stories and hold an interactive Q&A to show how your organization can achieve a seamless omni-channel experience.
E-business technologies include hardware, the internet, databases, and online payment systems that enable electronic business. Appropriate use of these technologies, including understanding their design choices and impacts, is important for developing effective e-business solutions. Key e-business applications include customer relationship management systems, enterprise resource planning systems, document management systems, and human resources management systems to help businesses conduct operations and transactions electronically. Security is also essential for e-business to ensure confidentiality, integrity, and availability of information during online transactions.
Transitioning to a new software or platform for your business can be a challenging decision. However, when it comes to an eSourcing platform, the benefits definitely outweigh the challenges. From streamlining your business, to improving internal communication, eSourcing platforms like FlexRFP (TM) can greatly benefit your business.
This document defines key terms related to e-business and e-commerce. It discusses how e-business involves conducting business processes over computer networks for areas like production, customers, and internal management. E-commerce specifically refers to transactions that transfer ownership or rights to use goods/services. The document provides examples of how automobile manufacturers and other companies have applied e-business strategies. It also outlines various models of e-commerce and potential members of e-commerce supply chains.
The document summarizes ADP's digital advertising program for car dealers. It discusses how ADP uses paid search, display advertising, and Google Audio ads to connect dealers with online car buyers. ADP's services include managing dealers' search campaigns, placement on automotive ad networks and websites, and using radio through Google Audio to complement online advertising. The presentation emphasizes how ADP can help dealers capitalize on changing consumer behaviors and match their digital advertising spend to how consumers now research vehicles online.
The group developed a business model canvas over 5 days to test their idea of a smartphone app connecting homeowners with electrical and plumbing service providers. Through interviews and hypothesis testing, they narrowed their target customer segments to homeowners needing urgent service who are willing to search online, and service providers actively seeking new jobs online. The final canvas focuses on these segments, and outlines key activities like acquiring and background-checking service providers, and providing customer support through the app and a call center. Revenue will come from service fees and monthly subscriptions for providers. Next steps include developing an MVP, further customer testing, and crowdsourcing feedback before launching the app initially in a few states.
Why Marketing is Broken, and how Time to Value fixes it!edynamic
This document discusses how edynamic helps companies realize return on investment from their digital marketing investments using the Sitecore Experience Platform. It outlines edynamic's Time to Value methodology, a structured workshop and delivery offering designed to quickly harness Sitecore's capabilities. The methodology involves 4 steps - Engagement Analytics, Rules Based Personalization, Profiling & Predictive Personalization, and A/B Testing. It is intended to rapidly enable marketing optimization and deliver quick wins within 30 days to see maximum benefit and ROI from a Sitecore investment. The outcomes include a scope for marketing success, digital goals, personalization opportunities, profile definitions, and suggestions for A/B tests.
The document discusses e-commerce innovation and trends over the past 10 years and what may change in the next 2-5 years. It notes that online sales have enabled buying without a physical store, touchpoints have expanded, and mobile is now primary. The future may see personalized treatment of individuals, internet of things connectivity, cloud hosting, and social replacing ads. Key areas to focus on include designing for ease and seamlessness, using multiple digital media formats, and creating a technology integration roadmap. Areas to wait on include full integration of data for personalization and changes to payments due to fraud.
The document discusses the rise of mobile apps and their importance for online merchants in today's "App Economy". Some key points made include:
- Mobile apps are driving more commerce than mobile browsers, with people spending much more time in apps than mobile websites.
- Leading online retailers have found that customers who use their mobile app spend 20-30% more on average and are much more loyal and frequent visitors.
- Apple and Google are prioritizing apps in their search rankings and algorithms, making it critical for online stores to have an optimized mobile app.
- For many merchants, a mobile app integrated with their online store can increase customer spending, visits, time on site and transactions completed on mobile.
WebRTC - part of a multi-channel strategy for customer careRobert Seymour
There are tons of demonstrations in WebRTC. At the IMS World Forum 2015 event, RMA Managing Director, Guy Redmill, presents on the role of WebRTC in customer care in telecoms.
It’s cool, but...
-Where is the money?
-Who benefits?
-How do they benefit?
This presentation explains why some of our 'legacy' communications technologies are here to stay, why SS7 is still an essential component of tomorrow's telecoms networks.
1. Proposal (RFI/ RFP/ RFQ) Management: A web based tool to make your proposal management highly efficient and audit governance friendly
2. Reverse Auctions/ Forward Auctions: an online negotiation platform to get the best quote from your suppliers in a quick and transparent manner
3. Supplier Registration Portal: a web based registration and self - profile management portal for supplier empanelment
4. Contract Document Management: a tool to centralize contract documents and facilitate stronger document governance and compliance
This document provides an outline for creating a business plan, including sections on the executive summary, product/service plan, management team, industry/market analysis, marketing plan, financial plan, and growth plan. The executive summary should briefly describe the company, mission, management, market, competition, operations, and financial projections. The financial plan section includes income statements, cash flow projections, and balance sheets for year one. The growth plan discusses future expansion ideas.
The document describes Beaverton, Oregon's economic gardening program pilot from 2008. Economic gardening is a business development approach that targets existing local businesses with growth potential using data resources. Beaverton launched its pilot program to support local businesses as traditional recruitment had not worked and developable land was limited. The program provided businesses with information, infrastructure connections, and strategic data to increase competitiveness and sales. Initial client feedback was positive, with most satisfied and planning to use the services again.
Renin Research builds intelligent analytics platforms and info-products for healthcare and pharma companies. They use a consulting approach that involves ideating solutions, building prototypes, validating minimum viable products, and helping clients achieve their first win within 360 days. Their approach focuses on lean budgeting, with costs of $5k for ideation, $20k for prototyping, and $10k for go-to-market efforts. They provide case studies of platforms generating $3M and $5-6M in annual revenue by helping clients with tasks like CRM, market research, and integrating customer experience data. Renin Research identifies opportunities to build platforms in areas like drug marketing, patient analytics, prescriptive analytics, connected
This document summarizes a search engine placement service called SEP Connect that guarantees to place clients on the front page of Google and Bing within 45 days. It explains that SEP Connect uses a technology platform optimized for search algorithms to get clients noticed quickly at a lower cost than traditional SEO. Clients pay only if SEP Connect delivers front page placement, and each exclusive placement costs $150 per month along with work to select relevant search terms. The document provides an example of search results with a SEP Connect placement and testimonial from a satisfied client who saw tremendous business growth.
In 2016, Azpiral rebranded from Payback Loyalty Systems and continued expanding its customer engagement and analytics platform. Key accomplishments included processing over 145,000 application forms, handling over 17,000 phone calls, and completing 18 sprints and 13 releases with over 24,000 development hours. New features were added across customer engagement, marketing automation, POS messaging, APIs, and business intelligence dashboards. Infrastructure was also expanded with additional application servers and a virtual server for testing.
Is personal shopping personal enough yet? - Simon BloomMezzo Labs
Simon Bloom, Strategic Alliances Director at Webtrends, gave this insightful presentation at Mezzo Labs' "Disruptive Technology in Web Analytics" event in September 2014.
The document lists various chemical names, CAS numbers, formulas, and hazard classes for several barium, strontium, and sodium compounds. It also includes some other miscellaneous chemicals. The compounds include barium and strontium salts such as nitrates, chlorides, sulfates, and carbonates. Hazard classes listed include classifications like 5.1, 6.1, and ordinary cargo.
Transitioning to a new software or platform for your business can be a challenging decision. However, when it comes to an eSourcing platform, the benefits definitely outweigh the challenges. From streamlining your business, to improving internal communication, eSourcing platforms like FlexRFP (TM) can greatly benefit your business.
This document defines key terms related to e-business and e-commerce. It discusses how e-business involves conducting business processes over computer networks for areas like production, customers, and internal management. E-commerce specifically refers to transactions that transfer ownership or rights to use goods/services. The document provides examples of how automobile manufacturers and other companies have applied e-business strategies. It also outlines various models of e-commerce and potential members of e-commerce supply chains.
The document summarizes ADP's digital advertising program for car dealers. It discusses how ADP uses paid search, display advertising, and Google Audio ads to connect dealers with online car buyers. ADP's services include managing dealers' search campaigns, placement on automotive ad networks and websites, and using radio through Google Audio to complement online advertising. The presentation emphasizes how ADP can help dealers capitalize on changing consumer behaviors and match their digital advertising spend to how consumers now research vehicles online.
The group developed a business model canvas over 5 days to test their idea of a smartphone app connecting homeowners with electrical and plumbing service providers. Through interviews and hypothesis testing, they narrowed their target customer segments to homeowners needing urgent service who are willing to search online, and service providers actively seeking new jobs online. The final canvas focuses on these segments, and outlines key activities like acquiring and background-checking service providers, and providing customer support through the app and a call center. Revenue will come from service fees and monthly subscriptions for providers. Next steps include developing an MVP, further customer testing, and crowdsourcing feedback before launching the app initially in a few states.
Why Marketing is Broken, and how Time to Value fixes it!edynamic
This document discusses how edynamic helps companies realize return on investment from their digital marketing investments using the Sitecore Experience Platform. It outlines edynamic's Time to Value methodology, a structured workshop and delivery offering designed to quickly harness Sitecore's capabilities. The methodology involves 4 steps - Engagement Analytics, Rules Based Personalization, Profiling & Predictive Personalization, and A/B Testing. It is intended to rapidly enable marketing optimization and deliver quick wins within 30 days to see maximum benefit and ROI from a Sitecore investment. The outcomes include a scope for marketing success, digital goals, personalization opportunities, profile definitions, and suggestions for A/B tests.
The document discusses e-commerce innovation and trends over the past 10 years and what may change in the next 2-5 years. It notes that online sales have enabled buying without a physical store, touchpoints have expanded, and mobile is now primary. The future may see personalized treatment of individuals, internet of things connectivity, cloud hosting, and social replacing ads. Key areas to focus on include designing for ease and seamlessness, using multiple digital media formats, and creating a technology integration roadmap. Areas to wait on include full integration of data for personalization and changes to payments due to fraud.
The document discusses the rise of mobile apps and their importance for online merchants in today's "App Economy". Some key points made include:
- Mobile apps are driving more commerce than mobile browsers, with people spending much more time in apps than mobile websites.
- Leading online retailers have found that customers who use their mobile app spend 20-30% more on average and are much more loyal and frequent visitors.
- Apple and Google are prioritizing apps in their search rankings and algorithms, making it critical for online stores to have an optimized mobile app.
- For many merchants, a mobile app integrated with their online store can increase customer spending, visits, time on site and transactions completed on mobile.
WebRTC - part of a multi-channel strategy for customer careRobert Seymour
There are tons of demonstrations in WebRTC. At the IMS World Forum 2015 event, RMA Managing Director, Guy Redmill, presents on the role of WebRTC in customer care in telecoms.
It’s cool, but...
-Where is the money?
-Who benefits?
-How do they benefit?
This presentation explains why some of our 'legacy' communications technologies are here to stay, why SS7 is still an essential component of tomorrow's telecoms networks.
1. Proposal (RFI/ RFP/ RFQ) Management: A web based tool to make your proposal management highly efficient and audit governance friendly
2. Reverse Auctions/ Forward Auctions: an online negotiation platform to get the best quote from your suppliers in a quick and transparent manner
3. Supplier Registration Portal: a web based registration and self - profile management portal for supplier empanelment
4. Contract Document Management: a tool to centralize contract documents and facilitate stronger document governance and compliance
This document provides an outline for creating a business plan, including sections on the executive summary, product/service plan, management team, industry/market analysis, marketing plan, financial plan, and growth plan. The executive summary should briefly describe the company, mission, management, market, competition, operations, and financial projections. The financial plan section includes income statements, cash flow projections, and balance sheets for year one. The growth plan discusses future expansion ideas.
The document describes Beaverton, Oregon's economic gardening program pilot from 2008. Economic gardening is a business development approach that targets existing local businesses with growth potential using data resources. Beaverton launched its pilot program to support local businesses as traditional recruitment had not worked and developable land was limited. The program provided businesses with information, infrastructure connections, and strategic data to increase competitiveness and sales. Initial client feedback was positive, with most satisfied and planning to use the services again.
Renin Research builds intelligent analytics platforms and info-products for healthcare and pharma companies. They use a consulting approach that involves ideating solutions, building prototypes, validating minimum viable products, and helping clients achieve their first win within 360 days. Their approach focuses on lean budgeting, with costs of $5k for ideation, $20k for prototyping, and $10k for go-to-market efforts. They provide case studies of platforms generating $3M and $5-6M in annual revenue by helping clients with tasks like CRM, market research, and integrating customer experience data. Renin Research identifies opportunities to build platforms in areas like drug marketing, patient analytics, prescriptive analytics, connected
This document summarizes a search engine placement service called SEP Connect that guarantees to place clients on the front page of Google and Bing within 45 days. It explains that SEP Connect uses a technology platform optimized for search algorithms to get clients noticed quickly at a lower cost than traditional SEO. Clients pay only if SEP Connect delivers front page placement, and each exclusive placement costs $150 per month along with work to select relevant search terms. The document provides an example of search results with a SEP Connect placement and testimonial from a satisfied client who saw tremendous business growth.
In 2016, Azpiral rebranded from Payback Loyalty Systems and continued expanding its customer engagement and analytics platform. Key accomplishments included processing over 145,000 application forms, handling over 17,000 phone calls, and completing 18 sprints and 13 releases with over 24,000 development hours. New features were added across customer engagement, marketing automation, POS messaging, APIs, and business intelligence dashboards. Infrastructure was also expanded with additional application servers and a virtual server for testing.
Is personal shopping personal enough yet? - Simon BloomMezzo Labs
Simon Bloom, Strategic Alliances Director at Webtrends, gave this insightful presentation at Mezzo Labs' "Disruptive Technology in Web Analytics" event in September 2014.
The document lists various chemical names, CAS numbers, formulas, and hazard classes for several barium, strontium, and sodium compounds. It also includes some other miscellaneous chemicals. The compounds include barium and strontium salts such as nitrates, chlorides, sulfates, and carbonates. Hazard classes listed include classifications like 5.1, 6.1, and ordinary cargo.
The document discusses application programming interfaces (APIs) and different types of API architectures. It describes REST as an architectural style that focuses on resources and resource representations. The key principles of REST include identifying resources with URIs, manipulating resources through standard HTTP methods like GET, PUT, POST, and DELETE, self-descriptive messages containing metadata like content types, and hypermedia as the engine of application state by including related URIs in responses. Examples are provided of XML-RPC, SOAP, and JSON-RPC as alternative API styles oriented around remote procedure calls rather than resources.
The document summarizes the agenda for the 3rd OGX meeting. The agenda items included a transition from the TM program to OGX, an upcoming catalog release, addressing rumors, planning an upcoming teambuilding event, discussing future leadership, and reviewing the auditing process for payments. The meeting aims to support recruitment efforts, excellence in work, and preparation for leadership transitions in the coming months.
Roxanna was born in 1988 in Orlando, Florida. She has been raised primarily by her mother and considers her one of the best mothers. Roxanna has attended three schools throughout her life and is currently studying at Cora University. While in school she met her boyfriend Juan Jose, who she began dating in 2007 and with whom she now lives. Roxanna is currently 5 months pregnant with her first child, a boy, and is open to name suggestions. Her hobbies include singing, dancing, shopping, and she has two tattoos. Her goals are to be an excellent mother and someday wife, and to work as an educational psychologist in schools.
Using Zend_Tool to Establish Your Project's SkeletonJeremy Brown
User Group presentation titled "Using Zend_Tool to Establish Your Project's Skeleton"
Event information can be found at: http://www.meetup.com/DFW-Apache-LAMP/calendar/11819226/
How to maximize mobile website & app ROICompuware APM
Are you maximizing the return on your mobile investment? With mobile services your customers expect quick anytime transactions that work flawlessly.
Failure to identify and resolve a slow – or worse – malfunctioning mobile service will result in lost customers and irreparable brand damage.
Join featured speakers, Julie Ask, VP and Principal Analyst from independent research firm Forrester Research, Inc., and Compuware CTO APM Solutions Imad Mouline to learn:
- How to quantify the return on investment for your mobile services
- What growing mobile Web adoption and rising customer expectations mean for mobile service owners
- Common challenges that prohibit companies from capitalizing on the mobile opportunity
- Best practices to deliver quality mobile Web and application experiences to all end-users
IMTSedu Webinar: Focus on Customer Relationship ManagementAvideonCRM LLC
AvideonCRM's
Association for Manufaturing Technology CRM Presentation
Date: Thursday, January 12, 2012 @ 11:00 a.m. ET
Richard Wiklund of AvideonCRM leads this webinar, which focuses on a high-level view of how to use, implement and improve your CRM system. He will cover topics that appeal to all areas of CRM usage: Those who have a CRM and use it well, those who have a CRM and need to start using it better, and those who do not have a CRM and may have never heard of one. Everyone will walk away with something to get their sales season started off right!
Speaker:
Richard Wiklund, Salesforce Certified Consultant – CEO, AvideonCRM, LLC
Branch<>mParticle Webinar: Customer-Centric Mobile Experiences that Convert -...Branch
With U.S. consumers spending an avg. of 90 hours on their smartphones every month*, mobile devices have certainly become the focal point for all types of consumer engagements. According to Forrester*, 53% of enterprises using mobile to transform their customer experience have already realized significant positive financial gains.*
However, the cross-platform and cross-channel nature of the modern consumer journey also creates big headaches for brands: Where to start to enhance that journey and what data to dig into for optimization?
Join Tae Kim, Director of Partner Growth from Branch, and Richard Sgro, Director of Solutions from mParticle for an in-depth discussion on:
-Top considerations in building a successful all-around mobile journey
-User experiences that drive conversions for B2C enterprises on mobile
-The essential data layer to understand the consumer journey
-Case studies of effective mobile user experiences
*Forrester: Mobile Moments Transform Commerce And Service Experiences
Why It's Time to Invest in eCommerce; A Conversation for Ektron CustomersLuminos Labs
You’ve been on Ektron for years now. But, you know that in order to move the business forward, it’s time to look at an upgrade to have a significant impact on your business.
In this webinar, experts from Episerver and Techromix Solutions take a close look at how an improved eCommerce platform can give you complete control of the online buyer’s experience and make you the new company hero.
Key takeaways include:
The business drivers for ecommerce initiatives
How Episerver is making eCommerce happen for Ektron customers
Get access to a technical diagram that shows how Episerver and Ektron can be integrated saving migration efforts and costs.
View an infographic that determines whether or not your business model is a fit for commerce.
E Commerce Product Management Powerpoint Presentation SlidesSlideTeam
The document discusses e-commerce and related topics like product management, business models, revenue models, and payment methodologies. It covers introduction to e-business and e-commerce, organizational structure, infrastructure, trends, growth drivers, strategies, applications like supply chain management and CRM, and implementation KPIs. Slides include descriptions, diagrams, and explanations of concepts.
Top Tips to Deliver Quality Web Experiences From IE 9 to the iPhoneCompuware APM
No matter what your customers use to access your website – from Internet Explorer 9 on a PC to Safari on an iPhone – they expect your site to be fast and work flawlessly.
Join our featured speakers, Harley Manning, VP and Research Director from independent research firm Forrester Research, Inc., and Compuware CTO APM Solutions Imad Mouline to learn:
- What growing browser and device proliferation means for IT and Website owners and developers
- The latest browser trends including the evolution of mobile and HTML 5
-Best practices for companies attempting to maintain cross-browser interoperability
How to meet customers’ web experience expectations regardless of browser or device
This document provides definitions and explanations around the non-GAAP financial measures that are included in Intuit's presentation materials. It explains that non-GAAP measures exclude items such as share-based compensation, amortization of acquired intangibles, impairment charges, and certain other one-time expenses and gains. The purpose is to provide a measure of operating performance that management uses internally and investors can use to analyze the business. A reconciliation of non-GAAP to GAAP measures is included.
The document outlines the agenda and assignments for an internet marketing class. It discusses current events in mobile marketing and reviews concepts around customer relationship management (CRM) and customer service. It then provides a lecture on key trends in the wireless future, including the evolution of mobile devices and platforms, the rise of smartphone usage, and opportunities for mobile internet advertising.
1. CRM technology ties together all customer touchpoints like sales, marketing, and customer service to track the entire customer relationship history across channels.
2. There are many CRM technology options available now for businesses of all sizes, from large enterprise solutions to affordable web-based models.
3. Wireless technologies are expanding CRM capabilities by allowing access to customer information and CRM applications from mobile devices.
Business To Business Buying And Selling Management Powerpoint Presentation Sl...SlideTeam
This document provides an overview of implementing an e-business or e-commerce strategy. It covers topics such as organizational structure, infrastructure requirements, trends in e-commerce, revenue models, payment methods, and change management for implementation. The document consists of sections on introduction, strategy and applications, business models, revenue model, payment methodologies, and implementation. It includes examples and considerations for each topic.
Through the Eyes of the Connected Consumer: Gain Visibility and Insights to I...Perficient, Inc.
ind out why 30% of Fortune 100 companies rely on IBM Tealeaf to help them become customer-centric organizations that deliver better digital customer experiences. In this slideshare, we look at real customer implementation stories and discuss how your organization can:
Increase conversion and adoption rates
Better understand online customer behavior
Eliminate roadblocks that erode customer satisfaction
Pinpoint and resolve the issues that have the most significant impact on revenue
1. five habits of highly successful cloudsEuroCloud
Xabier Ormazabal is a senior manager of product marketing at Safe Harbor. The document contains Safe Harbor's standard legal disclaimer regarding forward-looking statements in earnings projections and discusses risks and uncertainties that could impact financial results. It also briefly outlines Safe Harbor's cloud computing model and benefits such as multi-tenancy, automatic upgrades, and pay-as-you-go pricing.
1. five habits of highly successful cloudsEuroCloud
Xabier Ormazabal is a senior manager of product marketing at Safe Harbor. The document contains Safe Harbor's standard legal disclaimer regarding forward-looking statements in earnings projections and discusses risks and uncertainties that could impact financial results. It also briefly outlines Safe Harbor's cloud computing model and benefits such as multi-tenancy, automatic upgrades, and pay-as-you-go pricing.
Digital Economy PowerPoint Presentation SlidesSlideTeam
It has PPT slides covering wide range of topics showcasing all the core areas of your business needs. This complete deck focuses on Digital Economy PowerPoint Presentation Slides and consists of professionally designed templates with suitable graphics and appropriate content. This deck has total of fifty seven slides. Our designers have created customizable templates for your convenience. You can make the required changes in the templates like colour, text and font size. Other than this, content can be added or deleted from the slide as per the requirement. Get access to this professionally designed complete deck PPT presentation by clicking the download button below. http://bit.ly/3bJot6L
Learn the essentials to getting your business online. Website Planning includes information on choosing your domain name, choosing a hosting company, tips and tricks for usability, design and measuring success.
The document discusses various topics related to e-commerce including online marketing strategies, website development, technical aspects, project design, and business intelligence. Some key points include:
- It lists several online marketing strategies such as affiliate marketing, lead generation, content marketing, and email marketing campaigns.
- Website development should follow standard practices like a catchy URL, easy navigation, security features, and mobile responsiveness.
- Technical aspects of an e-commerce system include security, scalability, availability, and fault tolerance.
- Project design can follow agile or waterfall methodologies and includes defining requirements, designing the database, and developing the web application.
- Business intelligence is important for analyzing online transactions
Online Wealth Management Solution for China Market pptYiwei Chen
As the online financial services market in China heats up, traditional joint venture or local financial services providers are eager to seek an expedited path to move online too. Here the author tries to explore a viable strategy from the empowering technology perspective for those financial services firms.
Moving Beyond Mobile: Delivering a Seamless Digital Experience from Online to...Mozu
Learn how to deliver a seamless digital experience with this presentation from Jason Wallis, CTO of Mozu, featuring Adam Silverman, Principal Analyst at Forrester Research.
Watch the webinar replay here: http://info.mozu.com/ecommerce-responsive-design-considerations-webinar.html
Magento: Measuring the Business Impact of Your eCommerce PlatformMagento Inc.
This presentation is from a recent webinar hosted by Magento Inc., where guest speakers, Forrester principal analyst, Peter Sheldon, and Forrester consultant, Michael Speyer, discussed the latest eCommerce industry trends impacting merchants’ technology purchase decisions and reviewed Forrester Consulting’s Total Economic Impact model as a framework for building a business case for your eCommerce implementation or expansion.
The document provides an agenda and overview of a Communities & Dreamforce event. It includes a recap of Dreamforce 2014 announcements like the Salesforce Analytics Cloud, Salesforce1 Lightning Connect, and Salesforce Community Cloud. It also outlines a Communities update presentation and Q&A session. Key takeaways highlight how communities can increase sales, decrease costs, and build brand advocates.
1. Is Online Performance Impacting Your Customer’s Experience and Conversions? Steve Trimbo – Principal APM Consultant, Compuware
2. Today’s Topics Increasing Importance of the online channels Business Drivers IT Drivers Satisfying your customers Expectations Experiences Providing an optimal customer experience through proactive monitoring End to End Monitoring Proactive Approach Q & A
5. Traditional Retailers Make Online Bets Developed and expanded online capabilities in 2010, part of omnichannelstrategy, which integrates offerings in stores, the Internet and mobile technologies. Typically opens up to 200 stores per year, this year expects to add fewer than 10. Plans to invest $1.1 billion in supply chain and technology, much of that for the web. Plans to shave off $70 to $80 million in capital expenditures, by reducing brick-and-mortar square footage by 10%. Expects to double web sales to $4 billion in next 5 years. On investing $100 million in its website platform – Delta CEO Richard Anderson commented "We want to control the packaging of our brand and the distribution of our brand."
6. Traditional Retailers Make Online Bets Taking control of, and overhauling, its web site, which had been run by Amazon.com, Inc. Projects $135 million to $150 million in capital expenditures in 2011—one-third of that for e-commerce "The Internet is our fastest-growing channel and a key component of our future strategy," CEO Laura Alber says In 2011 Ann will spend $25 million on improving its information technology and e-commerce infrastructure with a redesigned web site, a mobile commerce site and more international web stores, says CEO Kay Krill Launched last year a $150 million e-commerce investment initiative. "Our margins are so much higher online, that's why it's such a growth area for us," says Ivy Chin, head of e-commerce
8. Tactics Varied and Complex Optimized content for regional differences Varied navigation and click stream paths Different looks of Chat *Source: Forrester Research
9. Tactics Varied and Complex Product recommendations Resorting of site search Ensure content and functions consistent across all devices *Source: Forrester Research
19. Conversation Rate Increases When Page Load Time Drops *Source: Gomez real user monitoring data, 33 major retailers, 3 million page views, search transaction
20. Transaction Step Conversion Summary 2 secs 4 secs 8 secs *Source: Gomez real user monitoring data, 1 retailer, 2 weeks worth of data
26. 3rd party Are users coming from different browsers? Are customers coming from the East Coast? West Coast? Another country? Flash Which ISPs arethey using? Blog Host
53. Additional Insights into an Application Problem VANTAGE Performance comparedto baseline Is it a network problem? Is it a web server, middleware,database or Java/.NET problem?
Last updated or created: August ’11Key themes:Topics to be covered in this webinarTalk trackThanks for the introduction Tony, As Tony Mentioned I’ve been fortunate to work with 2 of the larger retailers on their Online platforms. 2 vastly different experiences – one was over many years of the exponential online commerce growth when companies were not always able to understand the customer experience as much as we would have liked - but we were able toimprove it over time with spot solutionsThe most recent experience was building a brand new online platform capable of handing the traffic of an Internet Retailer top 5 website right out of the gate – one key difference was the abundance of tools and approaches to help understand customer experience and the ability to plan, implement, and validate them prior to launch.Today I want to discuss with you what we see companies focused on in the online space, what customers are looking for and how to best ensurean optimal experience is being provided to the your customer to meet those business goals.
Last updated or created: August ‘11Key themes:Online Channels are becoming more strategic to the enterpriseTalk trackIf you had a chance to attend the Internet Retailer Conference this year you were probably as amazed as I was at the number of exhibiters there – there is obviously a recognized need in the market for their products and services which is being driven by businesses of all kinds
Last updated or created: August ’11Key themes:Online businesses are dealing with many constraints yet leadership and customers have increasing expectationsTalk trackI don’t need to point out to you today that the US and world economies are going through some challenging times and there is uncertainty on many levels, political, business, and consumerIn this uncertain climate, companies are carefully evaluating where to spend limited capital funds to provide the best ROI to their shareholdersAnd as we’re also aware there has been restraint on new hiring and resources have been constrained across organizations resulting in leveraging more 3rd parties when funding is made available to pursue those strategic initiatives.Some of you may have seen that comScore recently released its Q2 2011 U.S. retail e-commerce sales estimates, which shows that online retail spending reached$37.5 billion for the quarter, up 14 percent vs. a year ago. This growth rate represented the seventh consecutive quarter of positive year-over-year growth and third consecutive quarter of double-digit growth rates. Any idea where companies may want to make investments?
Last updated or created: August ’11Key themes: Traditional Brick and Mortar retailers are moving capital expenditures to the online space as they see better returns Talk track Some recent examples of traditional retailers making online bets include:Delta – They are investing $100 million in their online platform to ensure they can deliver their brand in the way that best meets their customers expectationsMacy’s is focusing on a “omni-channel” strategy to engage customers in stores, internet and mobile channelsHome Depot is significantly reducing the number of stores they are opening yearly and moving some of that investment into the online spaceBest Buy announced that they are reducing capital expenditures (Stores) and increasing investment in online channels with a goal of hitting $4b in online revenue within 5 years
Last updated or created: August ‘11Key themes: Traditional Brick and Mortar retailers are moving capital expenditures to the online space as they see better returns Talk trackOther Recent announcements include:Belk’s has made it clear why they are investing $150m in the e-commerce channel – because the margins are much higher onlineWilliams-Sonoma is making a significant investment in ecommerce because of it fast growth and future strategic valueAnn, Inc is making a significant investment in a better customer experience on their website, mobile devices and internationallyTarget is creating a new online platform – moving off of Amazon after more than a decade to take more control over future online directionThis just represents a few examples of the vast amount of resources being poured into the online channel from companies of all kinds
Last updated or created: August ’11Key themes: Most websites have mastered the basic capabilities and it’s time now to leverage the more sophisticated capabilities driven dynamicallyTalk trackCapabilities like Alternative Payments, Customer Reviews and Ratings, Attribute Based Navigation, Site Search, and alternative images along with Zoom/360 are now considered foundational - table stakes - by customers and they are expecting the online experience to be catered more to their needs and interests.
Last updated or created: August ‘11Key themes: To meet customer expectations with more dynamic 1-to-1 experiences more complex tactics are being deployedTalk trackSome of those Dynamic Optimization tactics being rolled to meet customers expectations include:Navigation/Click Stream Paths that can be varied based on the customer, what site they came from and other variables such as location they are coming fromContent can also be varied based on the customer, where they came from and other variables such as seasonality Location and look and feel of online chat can be tailored to meet customers specific needs
Last updated or created: August ’11Key themes: To meet customer expectations with more dynamic 1-to-1 experiences more complex tactics are being deployedTalk trackAnd here are a few more examples of Dynamic Optimization tactics being leveragedResorting of site search results to best meet the customers needsProduct Recommendations that can be customized to the customer, where they came from, what they have searched for, as well as many other variablesAnd of course we cant forget other key online channels like mobile sites and smartphone appsWith the explosion of the various mobile devices customers are looking for consistent experiences across platformsA recent experience I had in the dynamic optimization arena happened after I visited a website to research riding lawnmowers, I was a little surprised to see an email the next day from the company letting me know that they were offering free shipping on their riding lawnmowers – very timely – impactful – but I wasn’t quite ready to pull the trigger yet on that purchase – but you can be sure I will return to that site to see what offers are available when I do decide to purchase.
Last updated or created: August ‘11Key themes: These base and new features need to be delivered consistently across channels, devices, and throughout the lifecycleTalk trackNot only are we delivering complex dynamically optimized features to the website – we have other channels to grow and optimize as wellYou have customers arriving at your online platform from across various geographies, both nationally and internationallyWho are accessing your platform from PCs, Smart Phones, Tablets, Kiosk, and POS systemsAnd they are coming through various channels ranging from Web, Contact Center, Store, Catalog, Email, and social spacesAnd finally those customers can be at any point in the customer lifecycle – Researching, Browsing/Searching, Purchasing, or looking for Service
Last updated or created: August ’11Key themes: The pace of technology change accelerates for e-retailersTalk trackWhile e-commerce tech spending is increasing, the number of technical initiatives underway are also on the increase – what are those key initiatives according to the respondents to a recent Forrester Research poll? Integration into back end systems like store, fulfillment centers are key foundational building blocksMobile sites being developed to meet the needs of the various mobile handsetsE-commerce Platform are being upgraded or completely re-done to support current and future capabilitiesMobile Apps and the services that support them are becoming a bigger part of the online portfolioAnd in many cases the underlying tools (such as content management) used by the business teams to care and feed for these varying channelsis no longer sufficient and must be upgraded or replaced
Last updated or created: August ‘11Key themes: Today’s customers have almost unlimited online optionsTalk trackDo I need to say more – the customers options in the online space are almost limitless which puts the burden on the company to deliver the most optimal experience possible every time.
Last updated or created: August ’11Key themes: Today’s best customers use more than one channel to interact with your companyTalk trackAs many studies have shown, customers who interact with your company in more than one channel - on average spend more with you.Whether they begin their research in a store, on your website or through a mobile application and complete the purchase through a call centeror in your store or on a social site, they are looking to you to provide them the flexibility they are looking for which will increase the likelihood they will return for future purchases as well.What’s key is that the experience is consistent from a features and performance perspective so there are no disappoints and no reason for them to look elsewhere.
Last updated or created: August ‘11Key themes: The experience your customer has in your online channels directly impacts the bottom lineTalk trackHere’s a real simple way to frame up the impact of customer satisfactionIf you meet customer expectations, you can count on positive behaviors leading to positive business results – converselyIf they have a bad experience their behavior will reflect it by going somewhere to get what they were looking for Which ultimately impacts the business bottom line.
Last updated or created: July ‘09Key themes:Poor web performance impacts your business!Talk trackHow much does Web performance matter in the online customer experience?A well respected research firm, the Aberdeen Group, set out to answer that very question. They did a detailed study and determined that a delay of only ONE SECOND in response time can have damaging results:-- 11% fewer page views-- 7% fewer conversions-- 16% reduction in customer satisfactionThe result:Lost revenue – as an example, if a online business does $100K/day, a 7% reduction in conversion can translate into a $2.5M/lose in revenue over a year!More support calls, which…Increases costsAnd leads to LOB dissatisfaction with IT and/or others responsible for the performance of the online platformDo you know how fast your website is or how it compares to your competition?
Last updated or created: August ’11Key themes: the faster the page load time the better the conversion rateTalk trackThere are many studies telling us that slow page load times lead to site abandonment and the resulting lower overall conversion rate and here is a recent example from the vast amount of real user transactions that run through the Gomez platform Gomez recently looked at search transaction data from 33 major retailers – a total of 3 million search result pages and was able to graph the conversion rate (those customers that waited for the search page to fully load). As you can see the resulting graph clearly shows the impact of slow page load times on conversation rates, especially as the time dropped from 8 to 2 seconds showing a 74% increase in Conversion rate.
Last updated or created: August ’11Key themes A detailed look at how one company ‘s “Conversion” is impacted by poorly performing pagesTalk trackTaking a little bit deeper dive into one retailers experience we took a look at the conversion rate from one page to another along the critical Check out path and found that as page load times increased the conversion (going from one page to the next) rate decreased. For example going from the product detail page to cart we note that when the page load time is outside of it’s 2 second SLA page load time the Conversion rate drops nearly 1 percent.Going from the cart page to the login authentication page when the page load time is outside it’s 4 second SLA page load time the Conversion rate drops nearly 5%. This is the part of the purchase path where they are committed and ready to purchase.And finally when going from the Login Authentication page to the start of check out when the page load time is outside it’s 8 second SLA page load time the Conversion rate drops 10%. While this was one retailer, in looking at others we are seeing similar patterns.
Last updated or created: August ‘11Key themes: Customer expectations around mobile performance have changed significantly over the last two years Talk trackWe are clearly seeing similar performance expectations from customers in other channels as well.In a recent study from Equation Research looking at mobile users expectations, 71% of customers felt that websites accessed over their mobile device should be faster; Just as quick, or almost as quick as websites accessed from their PCThis is up from 58% just 2 years agoWhat will the expectations be 2 years from now?
Last updated or created: August ‘11Key themes: What mobile phone users are actually experiencing vs. their expectationsTalk trackAs we saw in the previous slide – mobile customers expectations are increasing rapidly over time and as we can seehere from the same study - experiences are not quite living up to expectations.While 60% of mobile users surveyed indicated they would only wait 3 seconds or less for a page to load and an additional 14% indicatedthey would wait for up to 5 seconds, 77% of top companies take more than 5 seconds to loadAdditionally 57% of the mobile web users surveyed indicated they have had problems accessing a website – more than 1 in 2!
Last updated or created: August ‘11Key themes: Impact of bad mobile phone performance Talk trackWhat’s the impact of these mobile performances – 57% of the mobile users surveyed indicated they wouldnot recommend the website and 43% said they are unlikely to return.
Last updated or created: August ‘11Key themes: A good online experience today leads to future conversion, retention, and loyalty Talk trackIn one of the Key Note sessions from this year’s Internet Retailer Conference Larry Freed, President and CEO of Foresee Results,shared some value insight into how various retailers are doing in terms of customer satisfaction.Key in his message was that the experience the customer has today leads to a level of satisfaction that if good – will drive retention and loyalty resulting in continued value from that customer. That customers experience can also help or hurt you in today’s world were it is so easy to share experiences on social sites influencing more and more people than ever before.
Last updated or created: August ‘11Key themes: Assuring great online customer experience through end-to-end monitoring Talk trackOK – your company has or is making the investments in the online platform to create those new capabilities that customers are looking for, how do you assure the experience is good for the customer ultimately resulting in the ROI the business is looking for?
Last updated or created: August ‘11Key themes: Web Pages, Mobile Web Pages, and Apps are all made up of various content brought together at the device anywhereTalk trackLet’s take a quick look at a full featured website exampleIn addition to the great new dynamic features that I described earlier that are being rolled out for your customers, most websites,mobile websites, and apps are a composite of your content, 3rd party content, delivered by CDNs, Cloud services, anywhere in the country or the worldNo matter where the content is coming from for your site or app. It’s under your banner and the customer looks to you make surethe features work and the performance is acceptable As this popular website demonstrates – there are many sources of content and features that come together and provide the customer the experience they are looking for whether it’s in Lubbock Texas or London.
Last updated or created: August ‘11Key themes: Web Pages, Mobile Web Pages, and Apps are all made up of various content brought together at the device anywhereTalk trackAs we scroll down the page we can see additional sources of content including ad providers
Last updated or created: August ‘11Key themes: Web Pages, Mobile Web Pages, and Apps are all made up of various content brought together at the device anywhereTalk trackAnd as we can see with this website there is content below the fold that is also important and needs to be there when the customerscrolls done to access it. Slow loading content below the fold can create just as bad an experience as slow loading content above the Fold. Do you know how your pages are performing above and below the fold?
Last updated or created: August ’11Key themes:Gomez’s SaaS OfferingTalk trackCompuware has a complete Application Performance Management (also known as APM) suite to provide insight throughout the application delivery chainand allow you to understand if there is a performance issue impacting your customer and where that issue is. These capabilities are grouped into 3 key offerings, the first offering is called the Gomez SaaS Platform which allows you to monitor those key contributors that live in the internet, outside the walls of your data center. Whether the contributor is a content provider, a feature provider, or content delivery network, the Gomez SaaSplatform allows you to monitor their performance and how it is impacting your customers real time. The Gomez SaaS platform allows you to dothis through synthetic measurements or by looking at real user data. It also has tools to allow you to understand how your content is appearing across different browser/OS/and mobile combinations. I know we don’t have time in this webinar to explore all of the capabilities of the Gomez SaaS platform but let’s look at one example.
Last updated or created: August ’11Key themes:The ability to be alerted to performance issues is key as is quickly understanding the root causeTalk trackWith the complexity of today’s online channels, the ability to be alerted to poor performing web pages, mobile apps,web services is more critical than ever. Equally as critical is the ability to quickly understand the root cause of the issue so the problem can be quickly resolved and customer impact reduced and possibly avoided. What we are looking at here is the Operations Dashboard from Gomez that can be configured to show transactions that are critical to the business (and customers) and alert when performance varies from baseline. The alert colors speak for themselves, and the Root Cause Indicators cover the complete web delivery chain from Data Center to the end client device. You have the flexibility to align your contributors to the Root Cause groups.
Last updated or created: August ‘11Key themes: The ability to be alerted to performance issues is key as is quickly understanding the root causeTalk trackIn this example of the Operations dashboard we can see the several alerts being raised – one for the Shopping Cart transaction and one forproduct search. For this discussion we’re going to look at the Product search transaction.
Last updated or created: August ‘11Key themes: The ability to be alerted to performance issues is key as is quickly understanding the root causeTalk trackIt appears that one of our third parties may be having challenges in getting content to our web or mobile page within their contracted SLA
Last updated or created: August ‘11Key themes: The ability to be alerted to performance issues is key as is quickly understanding the root causeTalk trackAs we drill down to the One Chart view and see the various contributors defined as third parties, we can see that Ad Vendor 1’s performance hasspiked and is impacting our customer’s experience. Knowing which 3rd party is causing the issue quickly allows us to address the issue before it impactstoo many customers. We don’t want to read about this in tomorrow's batch of Voice of the Customer surveys, we want to address it while is it happening.
Last updated or created: August ‘11Key themes:Gomez’s First Mile OfferingTalk trackThe second offering in Compuware’s APM suite is called Gomez First Mile – First Mile brings together some of the SaaS capabilities from the Gomez SaaS Platform with some of the Gomez On-Premise capabilities we’ll talk about next. This capability leverages the synthetic transactions from the SaaS Platform to examineall real users transaction going through the data center to help alert to and quantify the actual customer impact. Let’s look at an example.
Last updated or created: August ‘11Key themes: Visibility of performance issues inside behind the firewall are just as critical as those outside of itTalk trackOn this Operations dashboard we again see a couple of active alerts. For this example we are going to focus on theShopping Cart Transaction and as you can see the Data Center indicator is in an alert mode.
Last updated or created: August ‘11Key themes: Visibility of performance issues inside behind the firewall are just as critical as those outside of itTalk trackAs we drill down into the pages that make up the Shopping Cart transaction we can see that everything looks fine on the Home page.
Last updated or created: August ‘11Key themes: Visibility of performance issues inside behind the firewall are just as critical as those outside of itTalk trackAs we scroll down to the Cart page we can see that there are alerts for Page load time and server time
Last updated or created: August ‘11Key themes: Visibility of performance issues inside behind the firewall are just as critical as those outside of itTalk trackAnd as we look over at the impact this performance issue is creating we can see that 26% of our customers arehaving this poor experience – in this example – 841 customers are experiencing slow cart pages. This can be keyInformation when confronted with multiple alerts and trying to prioritize what to address first.
Last updated or created: August ‘11Key themes: Visibility of performance issues inside behind the firewall are just as critical as those outside of itTalk trackAs we click down one more level of detail we can see that the response times from one of our web servers isspiking resulting in the performance impact our customers are experiencing on the cart page. Again – Having this root cause knowledge at your finger tips make it much easier and quicker to get the right support team on the issue and customer experience improved.
Last updated or created: August ‘11Key themes:Gomez’s On-Premise OfferingTalk trackThe third offering in Compuware’s APM suite is called Gomez On-Premise – On-Premise provides that deep dive capability that let’s your team quickly drill downinto the infrastructure layer in the data center that is causing the performance impact to your customer’s experience. Not only can you get to the right infrastructurelayer in the data center, you can get to the right server and even to the SQL Call or Java method that is having the issue. This fault isolation capability allows forquick identification of the issue for quick triage and resolution by the right support team. Again – there is not enough time in this webinar to review all of the capabilities of Gomez On-Premise but let’s look at an example of it’s capabilities to quickly find the source of a performance issue impacting your customers.
Last updated or created: Oct ‘10Shows new operational dashboardKey themes:Slide shows how Gomez integrates with Vantage to diagnose Web problems fastTalk trackAgain – back to the Operations Dashboard. In this example we have both the GomezSaaS solution and the Gomez On-Premise solution so when we see the Data Center indicating an alert – when can click on the Gomez Saas Dashboard and go to the Gomez On-Premise dashboard to understand where in the data centerStack the issue is coming from. At this dashboard we begin to see where the root cause is coming from and the number of customers impacted by this performance issueTo investigate the problem, you can click on the alert and drill into the issue
Last updated or created: Oct ‘10Shows new operational dashboardKey themes:Slide shows how Gomez integrates with Vantage to diagnose Web problems fastTalk trackAs we drill down we see that the performance issue is at the Java/.Net (Application) layer and then we can drill down once more to see the specific Methods which are having issues. At this point the appropriate support team can complete the triage and bring the application server back into service. To get to this level of fault domain isolation was the matter of a handful of clicks as we drilled down into the Issue one layer at a time.
Last updated or created: August ‘11Key themes: Reiterating the key business, customer, and monitoring points covered in the presentationTalk trackAnd to quickly summarize….Online channels are becoming more strategic to the enterpriseCustomers have ever increasing expectations and options in the online spaceAnd to meet business goals and customer expectations you need proactive monitoring to ensure optimal customer experience
Last updated or created: August ‘11Key themes:Talk trackThanks for attention and at this point I’m going to turn it back to Tony to see if we have any questions