The document discusses driving adoption of electronic payment programs among residents. It emphasizes understanding why some programs fail, considering consumer trends of increased online bill payment, and following best practices like making payments convenient and easy to use. Future payment methods may include paying bills via text message or integrating payments into leasing and property management workflows. Case studies show dramatic increases in electronic payment adoption within 30 days when programs are properly implemented and promoted.

1. Increasing Resident Use of Electronic Payments Michael Radice NWP Services Corporation April 24 th , 2008