Dynamics Telephony

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Microsoft Dynamics CRM Telephony Integration

Embedded Telephony Controls
Inbound Call Controls and screen pop

Custom Call outcomes
Tracked & reported in the CRM

Custom Directory
Easy transfer of calls using internal directory

Call Activity Dashboards
CRM Dashboards show call activity

Dynamics Telephony

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Dynamics Telephony

1.

2. Embedded Telephony Controls Inbound Call Controls and screen pop

3. Custom Call outcomes Tracked & reported in the CRM

4. Custom Directory Easy transfer of calls using internal directory

5. Call Activity Dashboards CRM Dashboards show call activity