Soffront CRM provides a web-based solution designed for mid-market companies, integrating marketing, sales, and support functionalities with a focus on adaptability and rapid deployment. Established in 1992, the company has over 16 years of experience, operates globally with more than 2,500 installations, and offers features that enhance customer retention and improve return on investment. Their modular architecture and flexible licensing plans ensure seamless integration with existing technologies and processes.

1. Experience, Technology and Focus in Mid Market CRM Soffront– Company Overview

2. www.soffront.com Testimonial “ Utilizing Soffront’s web-based solution, information is immediately viewable by every sales representative, client service specialist, and manager. Leads assigned through Soffront are automatically sent to reps, instead of languishing in the system. Using Soffront, we have saved a considerable amount of time, and the dollar amount saved is immeasurable ” Sharon Bingham, Champion Logistics Groups

3. Quick Facts www.soffront.com Pioneer in CRM Market Established in 1992 Headquarters in the Bay Area Development center in India

4. Quick Facts More than 16 years of experience Consistent growth and profitability Over 45 resellers worldwide Over 2,500 CRM installations worldwide www.soffront.com

5. Small to Mid-size companies Departments of Fortune 1000 companies Federal, State and Local Government agencies Focus www.soffront.com

6. www.soffront.com Customers

7. Understand Your Business Understand Your Needs Understand Your Process Define Your Deliverable Implement Your Solution CRM Process www.soffront.com Experience…

8. www.soffront.com Key Differentiators Zero foot-print web client Integrated CRM spanning Marketing, Sales and Support Fastest ROI and lowest total cost of ownership Unmatched adaptability – “Built to Adapt” Rapid deployment – Up and running in days and weeks! Flexible and affordable licensing plan

9. Architecture www.soffront.com

10. Soffront CRM is Modular. Applications work seamlessly together as a complete solution. Modules can easily adapt to work with your existing technologies and processes. www.soffront.com Soffront CRM Solution

11. Key Features Gathering Leads Managing Leads, Accounts and Contacts Scheduling Activities Managing Opportunities Generating Quotes and reports Customization Sales Automation www.soffront.com

12. www.soffront.com Marketing Automation Key Features: Managing Multi-channel campaigns Planning campaign with configurable workflow Managing campaign collateral centrally Segmenting and targeting to optimize marketing strategy Capturing and assigning leads automatically

13. www.soffront.com Customer Support Key Features: Configuring workflow to match your support process Assigning tickets automatically Auditing trail of tickets Comprehensive reporting and querying Supporting multiple support group

14. Key Features: Managing support issues from submission to resolution Defining support process Improving support teams’ effectiveness Tracking both IT and fixed assets Generating automatic surveys Employee Support www.soffront.com

15. Key Features: Automatic assignment of defects and bugs Manage test cases Time/Cost tracking Comprehensive reporting and querying Online and Email defect submission Support multiple product groups Defect Tracking www.soffront.com

16. www.soffront.com Knowledge Management Key Features: Multi-media knowledge base Attachments to knowledge base articles Configurable workflow to build knowledge WYSIWIG HTML interface to create knowledge base articles Built-in reports

17. Key Features: Add and Clone tables Add and modify fields Drag and drop form designer to create and modify forms Tracking both IT and fixed assets 1-click web form generation Multiple controls including drop down box, text box, list box, buddy buttons API and Web Services www.soffront.com

18. www.soffront.com CRM Portal

19. Key Features: Enter and update account/contact information Assign new leads Plan activities Manage opportunities Receive and send emails Query the database and run reports Mobile CRM www.soffront.com

20. www.soffront.com Key Features: Fully automated sales order processing Sales commission calculation and profitability analysis Order delivery and shipment tracking Real-time Inventory support Multi-Currency support Integrated with external back office systems Order Processing

21. Benefits www.soffront.com Enhance customer retention Increase revenue Forecast better Improve ROI from marketing campaign Reduce support cost Improve sales and support productivity

22. Summary Soffront CRM offers the perfect combination of Experience, Technology and Focus for the Mid Market Large number of long term customers End-to-end CRM solution that is “Built to Adapt” www.soffront.com

23. For more information, please contact Soffront at: USA: 1-510-413-9000 Email: [email_address] Web: www.soffront.com Contact Information http:// www.soffront.com