Managing Customer Relationships
with Business Process Management
Technologies
Miguel Valdés Faura
CEO
Processes are everywhere…
…and fundamental to all types
of organizations
– Marketing and Sales
– Call Center
– Human Resou...
« 95% of applications world wide could
leverage BPM technologies»
www.bonitasoft.com | Copyright © BonitaSoft S.A. 2
Turning processes into running
applications with BPM!
Draw your business logic in a process
Connect your process with your...
BonitaSoft – Our Mission
BonitaSoft is democratizing a fully functional, open
source Business Process Management solution ...
How did you manage your customer
related processes?
Self coded applications or
paperwork
+
Customer
Relationship
Managemen...
« Customer-related processes examples
includes: sales budget approvals,
campaign execution, lead qualification,
lead routi...
BonitaSoft and SugarCRM
7
Design your processes Connect your processes with Sugar Generate your
web applications
Manage yo...
DEMO
www.bonitasoft.com | Copyright © BonitaSoft S.A. 8
Thanks for your attention…
BonitaSoft
www.bonitasoft.com
BonitaSoft community
www.bonitasoft.org
BonitaSoft Blog
www.bonit...
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Bonita Soft Sugar Crm Con 2010

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Improving your Customer Relationships with Business Process Management technologies

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  • What is it?
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  • Bonita Soft Sugar Crm Con 2010

    1. 1. Managing Customer Relationships with Business Process Management Technologies Miguel Valdés Faura CEO
    2. 2. Processes are everywhere… …and fundamental to all types of organizations – Marketing and Sales – Call Center – Human Resources – Internal policies and procedures – Communications – R&D – Etc. 1 BPM ? Business Process Management is a means to model and automate processes in the way that people actually work day-to-day.
    3. 3. « 95% of applications world wide could leverage BPM technologies» www.bonitasoft.com | Copyright © BonitaSoft S.A. 2
    4. 4. Turning processes into running applications with BPM! Draw your business logic in a process Connect your process with your information system Customize and generate a running application from your process 30.01.15 www.bonita soft.com | © BonitaSoft 3
    5. 5. BonitaSoft – Our Mission BonitaSoft is democratizing a fully functional, open source Business Process Management solution that is: Easy to use and implement Powerful Cost effective 4
    6. 6. How did you manage your customer related processes? Self coded applications or paperwork + Customer Relationship Management Solution BPM Solution ? www.bonitasoft.com | Copyright © BonitaSoft S.A. 5
    7. 7. « Customer-related processes examples includes: sales budget approvals, campaign execution, lead qualification, lead routing, request for proposal submissions and sales follow-up» www.bonitasoft.com | Copyright © BonitaSoft S.A. 6
    8. 8. BonitaSoft and SugarCRM 7 Design your processes Connect your processes with Sugar Generate your web applications Manage your processes and applications
    9. 9. DEMO www.bonitasoft.com | Copyright © BonitaSoft S.A. 8
    10. 10. Thanks for your attention… BonitaSoft www.bonitasoft.com BonitaSoft community www.bonitasoft.org BonitaSoft Blog www.bonitasoft.com/blog BonitaSoft on Twitter twitter.com/bonitasoft BonitaSoft TV youtube.com/bonitasoft www.bonitasoft.com | Copyright © BonitaSoft S.A. 9

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