This document is a resume for Melanie Munoz outlining her work experience in customer service roles for Spirit Airlines, JetBlue Airways, Michael C. Fina bridal boutique, and Marriott Marquis. Her responsibilities have included assisting passengers, resolving issues, ensuring customer satisfaction, safety compliance, and providing administrative support. She has skills in customer service, languages, technology and hospitality.

1. Melanie Munoz
6040 Bent Pine Drive Apt# 3239
Orlando, FL 32822
E: Melanie.adorno615@yahoo.com
T: 407-687-3404
Spirit Airlines, Orlando, FL January 2016- Present
Customer Service Supervisor
● Assist in checking in passengers for flights, printing boarding passes, rebooking, and bag
tagging luggage
● Resolving customer issues pertaining to flight cancellations, delays, and misconnects
● Ensuring all customers are taken care of by my team of agents
● Boarding flights and preparing paperwork for the flight Ops department
● Comply with all airline and FAA Safety related duties
● Greeting and assisting all customers in a friendly manner
● Provide clear and accurate communication to passengers, agents, flight crews, and
vendors
JetBlue Airways, Orlando, FL June 2006 – July 2015
In-flight Crewmember
● Ambassador of the JetBlue Experience; Provided high quality service in diverse operating
situations including but not limited to the mint experience
● Delivered high-quality care to JetBlue customers on every flight; Responsible for both
Safety and Service in the aircraft cabin
● Provided and promoted the various components of our In-flight product including beverage
and snack service, and onboard product sales
● Responded to a broad range of in-flight emergencies, assisted customers with lifting carry-
on bags into overhead bins
● Assisted disabled Customers with mobility
● Provided various duties as outlined in the Flight Attendant Manual
Michael C. Fina, New York, NY August 2005 – June 2006

2. Bridal Consultant
● Assisted brides in finding the perfect wedding dress for their wedding and other bridal
party attire by utilizing my knowledge about current fashion trends, fit and body types, and
alteration requirements
● Measured customers and recommend which size to order based on their body
measurements, fit of the dress, and potential alteration requirements
● Assisted with the opening and closing of the store
● Entered special-order dresses into computerized order system
● Follow up on current clients as well as leads generated from various sources
● Assisted customers picking up gowns
● Scheduled appointments for consultations; Assisted bride in choosing registry items
Marriott Marquis, New York, NY April 2005 – August 2005
Hospitality Coordinator (Seasonal)
● Provided administrative support for clients
● Managed calendars; Managed all deadlines; Scheduled meetings and conference calls
● Managed and maintained the reception area to ensure positive first impression for visitors
● Answered incoming calls and assist with callers' inquiries or route call to proper person
● Welcomed, greeted and guided visitors entering the office
● Ensured filing systems are maintained, accurate, current and confidential
SKILLS
Bilingual Spanish, Microsoft Office Suites, Flica, Internet Savvy