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How agencies can win by driving
intelligent connections to
consumers.
Dotun Ayangbile
August, 2018
SOME BRIEF HISTORY
Mobile publisher
setup &
aggregation
Ad Network;
Programmatic DSP;
Media partnerships
Mobile trends and
insights;
Solutions, platforms &
tools.
MNO integrations;
75M monthly reach;
Intelligent connections.
7 years expertise;
Multichannel performance network;
Mobile leads growth & disruption of
digital space.
7 years
of local insight,
campaign execution,
and Brand objectives
delivered.
50+
Local
Premium
Publishers
Key
markets
Nigeria, Kenya,
Ghana, South
Africa.
1000+
Number of
campaigns we
have run
till date
75million
Monthly reach
By the Numbers
1Billion
Number of
impressions monthly
THEN NOW
Media Buying Manual buying RTB/Automation
Channels Siloed buying
Multi-channels &
Diversification
Proof of execution Ad Screenshots Analytics & Attribution
Audience Placement based Data-driven
Disruption in the digital advertising space
AGENCY
Advertiser
pressures
The Digital
Agency’s Role Growth in tech &
data-led media
buying
New
platforms
encroaching
Explosion of
mobile
Increased
convergence
of traditional
and digital
Providing and
maximizing ROI
Brand
immersion
Omnichannel
marketing
Direct-to-consumer
models
External Market
Pressures
We’re done serving machines… They serve us now.
AUTOMATION
Every consumer has trackable footprints.
Analytics are all the proof of campaign
execution you need.
ANALYTICS AND ATTRIBUTION
DIVERSIFICATION
Channel independence
Overdependence on specific channels is often not a
justifiable risk.
Focus on performance
You have all the channels, let data do the work. Focus on
the results, not the means.
Preparing for future changes
Stay ready to integrate with whichever channels are
leading the future.
Listen when your data speaks.
Brands don’t want to spend on “Media”, they want to invest in
“Audiences”.
DATA-DRIVEN AUDIECE TARGETING
HOW DATA-DRIVEN MARKETING WILL
DRIVE INTELLIGENT CONNECTIONS FOR AGENCIES
PersonalizationMultichannel
marketing
The
Consumer’s
Journey
Performance
drivers
UNDERSTANDING THE AFRICAN
CONSUMER’S JOURNEY
Attract customer’s
attention with relevant
content
Personalize customer’s
experience to drive
participation
Prompt customer to
take desired action
Continue delivering value
proposition to existing
customer (via promos,
cross-selling, value-added
services etc)
AWARENESS ENGAGEMENT COVERSION RETENTION
Connection 1
User is profiled by
Audience Platform
and targeted with
ads
User interacts with
ads & is plugged
into Twinpine's
marketing cloud
User's offline ID (phone no.) is
matched with online ID
(cookies); and profile is
enriched with more data
Single-view of user on
multiple channels is
used to drive
interaction with brand
and take required
action(s)
Connection 3Connection 2
DRIVE INTELLIGENT CONNECTIONS
THROUGH PERSONALIZATION
KEY DESTINATIONS IN THE CONSUMER’S JOURNEY
Twinpine
Audience
Platform• Product launches, special offers
• Pre-registrations, trivia, social
engagement
• Surveys, lead generation
• Consumer promos, foot traffic
• Promos, new offers
• Lead generation, loan applications
• Account openings, app installs & usage
• Product count increase per customer
• Transactions (airtime purchase, deposits,
transfers)
• Seasonal offers and discounts
• Betting sign ups, deposits, active
play
• App installs, new subscriptions &
renewals
• Awareness for new retail, seasonal
promos App installs & usage
• Sales lead generation
• Retargeting for repeat business
• Promos, customer migration offers
• App installs, mobile content
subscriptions
• Trivia
• Transactions (airtime and data)
Average open rate: 25%
Average view rate: 30 - 99%
Average open rate: 98%
Why let these channels work in isolation when their efforts can be merged?
90% of text messages are read
within 3 mins of receipt
Users typically see an ad 3 – 5
times before converting
Customer data is fed into Audience Platform &
used to drive performance
Brand activity on all channels run simultaneously
MULTICHANNEL MARKETING:
OVERLOOKED OPPORTUNITIES
CRM
❑ Over exposure is avoided;
❑ Marketing spend is optimized;
❑ Unique ID attributed to each consumer across all channels;
Unique reach
Frequency capping, Cookie Sync
Data-driven marketing
Brand affinity, Click prediction score
Continuity
CRM integration, Look-alike modelling
❑ Consumer is profiled according their response rate;
❑ Consumer journey is accurately mapped.
❑ Consumer’s steps can be anticipated.
❑ Customer activation/reactivation;
❑ Increased customer action – with predictable patterns;
❑ Upselling and cross-selling.
PERFORMANCE DRIVERS: DATA
PERFORMANCE DRIVERS: CHANNELS
SMS/USSD
Non-web
Banner
Web
These enable:
ѳ Click-to-web
ѳ Click-to-USSD (or SMS)
ѳ Click-to-contact
ѳ Click-to-play (video)
PERFORMANCE DRIVERS: AD FORMATS
INTERACTIVE USSD
NON-WEB
VIDEO-IN-SMS
NON-WEB
Adrenaline
PERFORMANCE DRIVERS: AD FORMATS
VIDEO
WEB
PERFORMANCE DRIVERS: AD FORMATS
BRAND CASTNATIVE 3D
collapsed expanded
PERFORMANCE DRIVERS: AD FORMATS
EXPANDABLE
PERFORMANCE DRIVERS: AD FORMATS
GAMIFIED
• Track steps in Consumer’s journey
• Enable real-time responses
• Retain consumer as live audience
Top-up Engine
TOOLS: PLATFORMS AND ENABLERS

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Driving intelligent connections to consumers in Africa

  • 1. How agencies can win by driving intelligent connections to consumers. Dotun Ayangbile August, 2018
  • 2. SOME BRIEF HISTORY Mobile publisher setup & aggregation Ad Network; Programmatic DSP; Media partnerships Mobile trends and insights; Solutions, platforms & tools. MNO integrations; 75M monthly reach; Intelligent connections. 7 years expertise; Multichannel performance network; Mobile leads growth & disruption of digital space.
  • 3. 7 years of local insight, campaign execution, and Brand objectives delivered. 50+ Local Premium Publishers Key markets Nigeria, Kenya, Ghana, South Africa. 1000+ Number of campaigns we have run till date 75million Monthly reach By the Numbers 1Billion Number of impressions monthly
  • 4. THEN NOW Media Buying Manual buying RTB/Automation Channels Siloed buying Multi-channels & Diversification Proof of execution Ad Screenshots Analytics & Attribution Audience Placement based Data-driven Disruption in the digital advertising space
  • 5. AGENCY Advertiser pressures The Digital Agency’s Role Growth in tech & data-led media buying New platforms encroaching Explosion of mobile Increased convergence of traditional and digital Providing and maximizing ROI Brand immersion Omnichannel marketing Direct-to-consumer models External Market Pressures
  • 6. We’re done serving machines… They serve us now. AUTOMATION
  • 7. Every consumer has trackable footprints. Analytics are all the proof of campaign execution you need. ANALYTICS AND ATTRIBUTION
  • 8. DIVERSIFICATION Channel independence Overdependence on specific channels is often not a justifiable risk. Focus on performance You have all the channels, let data do the work. Focus on the results, not the means. Preparing for future changes Stay ready to integrate with whichever channels are leading the future.
  • 9. Listen when your data speaks. Brands don’t want to spend on “Media”, they want to invest in “Audiences”. DATA-DRIVEN AUDIECE TARGETING
  • 10. HOW DATA-DRIVEN MARKETING WILL DRIVE INTELLIGENT CONNECTIONS FOR AGENCIES PersonalizationMultichannel marketing The Consumer’s Journey Performance drivers
  • 11. UNDERSTANDING THE AFRICAN CONSUMER’S JOURNEY Attract customer’s attention with relevant content Personalize customer’s experience to drive participation Prompt customer to take desired action Continue delivering value proposition to existing customer (via promos, cross-selling, value-added services etc) AWARENESS ENGAGEMENT COVERSION RETENTION
  • 12. Connection 1 User is profiled by Audience Platform and targeted with ads User interacts with ads & is plugged into Twinpine's marketing cloud User's offline ID (phone no.) is matched with online ID (cookies); and profile is enriched with more data Single-view of user on multiple channels is used to drive interaction with brand and take required action(s) Connection 3Connection 2 DRIVE INTELLIGENT CONNECTIONS THROUGH PERSONALIZATION
  • 13. KEY DESTINATIONS IN THE CONSUMER’S JOURNEY Twinpine Audience Platform• Product launches, special offers • Pre-registrations, trivia, social engagement • Surveys, lead generation • Consumer promos, foot traffic • Promos, new offers • Lead generation, loan applications • Account openings, app installs & usage • Product count increase per customer • Transactions (airtime purchase, deposits, transfers) • Seasonal offers and discounts • Betting sign ups, deposits, active play • App installs, new subscriptions & renewals • Awareness for new retail, seasonal promos App installs & usage • Sales lead generation • Retargeting for repeat business • Promos, customer migration offers • App installs, mobile content subscriptions • Trivia • Transactions (airtime and data)
  • 14. Average open rate: 25% Average view rate: 30 - 99% Average open rate: 98% Why let these channels work in isolation when their efforts can be merged? 90% of text messages are read within 3 mins of receipt Users typically see an ad 3 – 5 times before converting Customer data is fed into Audience Platform & used to drive performance Brand activity on all channels run simultaneously MULTICHANNEL MARKETING: OVERLOOKED OPPORTUNITIES CRM
  • 15. ❑ Over exposure is avoided; ❑ Marketing spend is optimized; ❑ Unique ID attributed to each consumer across all channels; Unique reach Frequency capping, Cookie Sync Data-driven marketing Brand affinity, Click prediction score Continuity CRM integration, Look-alike modelling ❑ Consumer is profiled according their response rate; ❑ Consumer journey is accurately mapped. ❑ Consumer’s steps can be anticipated. ❑ Customer activation/reactivation; ❑ Increased customer action – with predictable patterns; ❑ Upselling and cross-selling. PERFORMANCE DRIVERS: DATA
  • 17. SMS/USSD Non-web Banner Web These enable: ѳ Click-to-web ѳ Click-to-USSD (or SMS) ѳ Click-to-contact ѳ Click-to-play (video) PERFORMANCE DRIVERS: AD FORMATS
  • 19. PERFORMANCE DRIVERS: AD FORMATS BRAND CASTNATIVE 3D
  • 21. PERFORMANCE DRIVERS: AD FORMATS GAMIFIED
  • 22. • Track steps in Consumer’s journey • Enable real-time responses • Retain consumer as live audience Top-up Engine TOOLS: PLATFORMS AND ENABLERS