SlideShare a Scribd company logo
1 of 25
v
Realizing Customer-Centric
Marketing in the Digital Age
Edwin Lee, VP Global Retail, MediaMath
NG Retail, May, 2015
Continuous Innovation
Continuous growth through innovation and investment in the long-term vision
MediaMath: At a Glance
 Founded in 2007
 600+ employees worldwide
 More than 4,500 active advertisers –
including 55% of the Fortune 100
 Headquartered in New York, with 15 global
locations across 5 continents
 9 global data centers
LATAM Hub
APAC Expansion
(Korea, Singapore Q4)
Mobile/Video v2
Launch Q3
API Rollout + Apps
Akamai ADS
Acquisition
Expanding EBITDA
Australia JV
Berlin JV
Japan JV
FBX (Social)
Tap.me Acquisition
API Beta
Full‐Year
Profitability
EMEA Hub Opened
Private
Marketplace
(Premium Display &
Mobile Web)
#1 DSP by Forrester
TerminalOne v2
SaaS Licensing
Adroit Acquisition
(Dynamic Creative)
10Bn+ Imps/Day
23 Countries
Display,
RTB Launch
201320122011201020092008
Upcast
Acquisition
Tactads
Acquisition
Accelerating growth
in video and mobile
APAC expansion:
Singapore hub, with
Australia and Japan
O&O offices
Clients in 46
countries
2014
MediaMath Global Footprint
Offices in 15 locations across 5 continents
Retailers Recognize
They Must Build Value
Around the Connected Consumer
Customer-Centric Marketing Is A Differentiator
“89% of companies
surveyed plan to
compete primarily
on the basis of the
customer experience
by 2016“
Buy in batch (wheat + chaff) Buy what you want (wheat only)
Fixed price, regardless of value Variable bidding, aligned with value
Little/no insight into true drivers Full insights into “what” & “why”
Manual, labor-intensive Fully automated, scalable
Mass messaging regardless of channel User level personalization across
media and device
Programmatic:
The Future of Marketing Is Here
Offensively. Owning demand helps Defensively. Others will look to displace
The New World – Programmatic First
ADVERTISER
Programmatic
MOBILE TV DISPLAY SEARCH SOCIAL DOOH ONLINE VIDEO
““ Procter & Gamble wants to
buy 70% to 75% of its U.S. digital
media programmatically
by the end of this year
American Express would
like to transform their Display
Media Channel to become
100% programmatic.
““
These Brands Were Quick to Adopt Programmatic
Financial Services Institution
We’re probably 60%
programmatic, 40%
traditionally planned and
managed today. By the end of
the year it will be about 95%.
““
We’ve [Kellogg’s] seen
tremendous results when
using programmatic buying.
Depending on the brand,
the digital media ROIs have
increased as much as six times
““
Two-thirds of multichannel programmatic companies
will be increasing their investment in 2015.
And These Brands Plan To in 2015
Do you plan to increase your
investment in programmatic
marketing in 2015?
 Yes, we will be moving media dollars
into programmatic
 We intend to maintain our current
budget for programmatic
67%
33%
Programmatic Outcomes and Goals
How programmatic supports
greater business goals
Drives direct revenue, improves our understanding od digital
ROI, and keeps marketing accountable to bottom line
62%
70%
60%
50%
40%
30%
20%
10%
0%
Top outcomes derived
from programmatic
Improve media
buying
efficiency and
targeting
62%
100%
80%
60%
40%
20%
0%
Improve customer
experience through
relevant messaging
91% 90%
9%
14%
Barriers to Adopting Customer-
Centricity
What Are The 4 Categories Crucial to
Success in Customer-Centric
Marketing?
✓
✓ ✓
They Are:
©2014 MEDIAMATH INC. 13
Audiences
Right Person
Optimization
Right Outcome
Media
Right Time,
Right Place
Messaging
Right Ad
A Data-Driven, Actionable View of Your
Audience
UNDERSTAND
 Align offline and online
 Purchase and media data
 Leverage 3rd party data
 Create single view
Siloed Data is Sad Data
   
@DWIN1 @MEDIAMATH
Connect All Touch Points,
Reach Consumers At Every Stage
Full customer life-cycle,
real-time audience
building and buying
Site Visitors
(Remarketing)
Prospecting
(Lookalikes)
Retention
(Re-engaging)
Relevance Down the Path to Purchase
Relevance Down the Path to Purchase
Relevance Down the Path to Purchase
Vary creative based on goals,
vary based on audience,
vary based on market
Sequence message based on
audience location in the
customer life cycle
Gain insight into creative
performance and create a
creative feedback loop
Female
Age: 25
Interests: Fashion
Deliver Personalized Messaging at Every
Point in the Journey
Vary creative based on goals,
vary based on audience,
vary based on market
Sequence message based on
audience location in the
customer life cycle
Gain insight into creative
performance and create a
creative feedback loop
Male
Age: 37
Interests: Technology
Enable Dynamic
Creative & Dynamic Ad Serving
Across RTB and programmatic premium channels, including
display, video, social, mobile, and emerging channels
Global Supply Scale & Depth
Access to Over
3.6 Trillion
Monthly Global Impressions
Real-Time Bidding
Private Marketplace
Automated Guaranteed
Top-tier Inventory Premium Publishers
Deal DiscoveryVideo
SocialMobile & Tablet
NativeDisplay
Email
Digital Out-of-Home
Programmatic TV
Open Auction for RTB
Private Marketplaces (PMP)
Premium Marketplace
Automated GuaranteedPremium
Supply
Program
Where Automated Guaranteed Fits In
Optimizing to Goals, not Guesses
TRANSPARENT real-time view into media and
audiences purchased, who you reached, what
you sold, on any device.
For Every Dollar You Spend on Media,
You Know the Return
Reveal sales gaps and make your
marketing dollars smarter
PLACEMENT: Site Transparency Report
ALGORITHM PREFERENCES: Brain Visibility

More Related Content

What's hot

Programmatic Media Scenario
Programmatic Media ScenarioProgrammatic Media Scenario
Programmatic Media ScenarioMediaMath
 
Programmatic Everything: Beyond the Open Auction
Programmatic Everything: Beyond the Open AuctionProgrammatic Everything: Beyond the Open Auction
Programmatic Everything: Beyond the Open AuctionMediaMath
 
Final presentation digiday retail summit 7 28 14 (2)
Final presentation digiday retail summit   7 28 14 (2)Final presentation digiday retail summit   7 28 14 (2)
Final presentation digiday retail summit 7 28 14 (2)shenkelmm
 
An Empowered Entrepreneurial Culture: Multiple CEOs
An Empowered Entrepreneurial Culture: Multiple CEOsAn Empowered Entrepreneurial Culture: Multiple CEOs
An Empowered Entrepreneurial Culture: Multiple CEOsMediaMath
 
Sunando Das, TNS @ ad:tech - 'Programmatic Planning Before Programmatic Buyin...
Sunando Das, TNS @ ad:tech - 'Programmatic Planning Before Programmatic Buyin...Sunando Das, TNS @ ad:tech - 'Programmatic Planning Before Programmatic Buyin...
Sunando Das, TNS @ ad:tech - 'Programmatic Planning Before Programmatic Buyin...ad:tech London, MMS & iMedia
 
Reengineering the Omni-Channel Opportunity
Reengineering the Omni-Channel OpportunityReengineering the Omni-Channel Opportunity
Reengineering the Omni-Channel OpportunityMediaMath
 
Realizing Customer-Centric Marketing with Programmatic Technology
Realizing Customer-Centric Marketing with Programmatic TechnologyRealizing Customer-Centric Marketing with Programmatic Technology
Realizing Customer-Centric Marketing with Programmatic TechnologyMediaMath
 
Conquering the Omni-Channel Challenge
Conquering the Omni-Channel ChallengeConquering the Omni-Channel Challenge
Conquering the Omni-Channel ChallengeMediaMath
 
iMedia Brand Summit "Reengineering Omni-Channel Marketing to Drive Revenue"
iMedia Brand Summit "Reengineering Omni-Channel Marketing to Drive Revenue"iMedia Brand Summit "Reengineering Omni-Channel Marketing to Drive Revenue"
iMedia Brand Summit "Reengineering Omni-Channel Marketing to Drive Revenue"MediaMath
 
Billions and Billions: Machines, Algorithms, and Growing Business in Programa...
Billions and Billions: Machines, Algorithms, and Growing Business in Programa...Billions and Billions: Machines, Algorithms, and Growing Business in Programa...
Billions and Billions: Machines, Algorithms, and Growing Business in Programa...MediaMath
 
Phil Sutcliffe and Sunando Das, TNS UK: Programmatic planning before you buy:...
Phil Sutcliffe and Sunando Das, TNS UK: Programmatic planning before you buy:...Phil Sutcliffe and Sunando Das, TNS UK: Programmatic planning before you buy:...
Phil Sutcliffe and Sunando Das, TNS UK: Programmatic planning before you buy:...ad:tech London, MMS & iMedia
 
Programmatic planning: Brand vs. Performance
Programmatic planning: Brand vs. PerformanceProgrammatic planning: Brand vs. Performance
Programmatic planning: Brand vs. Performancedigitalinasia
 
Programmatic Creative vs. Dynamic Creative Optimization (DCO)
Programmatic Creative vs. Dynamic Creative Optimization (DCO)Programmatic Creative vs. Dynamic Creative Optimization (DCO)
Programmatic Creative vs. Dynamic Creative Optimization (DCO)Thunder
 
Chango Retargeting & Acquisition Case Studies
Chango Retargeting & Acquisition Case StudiesChango Retargeting & Acquisition Case Studies
Chango Retargeting & Acquisition Case StudiesRubicon Project
 
Why Viewability Is Just the Beginning
Why Viewability Is Just the BeginningWhy Viewability Is Just the Beginning
Why Viewability Is Just the BeginningMediaPost
 
Programmatic creatives - The near future of Digital Marketing
Programmatic creatives - The near future of Digital MarketingProgrammatic creatives - The near future of Digital Marketing
Programmatic creatives - The near future of Digital MarketingNandan S Kedlaya
 
Master Track A: "Programmatic Marketing – A Brand View"
Master Track A: "Programmatic Marketing – A Brand View"Master Track A: "Programmatic Marketing – A Brand View"
Master Track A: "Programmatic Marketing – A Brand View"iMedia Connection
 
Programmatic Branding: Moving Beyond Direct Response
Programmatic Branding: Moving Beyond Direct ResponseProgrammatic Branding: Moving Beyond Direct Response
Programmatic Branding: Moving Beyond Direct ResponseDigiday
 

What's hot (20)

Programmatic Media Scenario
Programmatic Media ScenarioProgrammatic Media Scenario
Programmatic Media Scenario
 
Programmatic Everything: Beyond the Open Auction
Programmatic Everything: Beyond the Open AuctionProgrammatic Everything: Beyond the Open Auction
Programmatic Everything: Beyond the Open Auction
 
Final presentation digiday retail summit 7 28 14 (2)
Final presentation digiday retail summit   7 28 14 (2)Final presentation digiday retail summit   7 28 14 (2)
Final presentation digiday retail summit 7 28 14 (2)
 
An Empowered Entrepreneurial Culture: Multiple CEOs
An Empowered Entrepreneurial Culture: Multiple CEOsAn Empowered Entrepreneurial Culture: Multiple CEOs
An Empowered Entrepreneurial Culture: Multiple CEOs
 
Sunando Das, TNS @ ad:tech - 'Programmatic Planning Before Programmatic Buyin...
Sunando Das, TNS @ ad:tech - 'Programmatic Planning Before Programmatic Buyin...Sunando Das, TNS @ ad:tech - 'Programmatic Planning Before Programmatic Buyin...
Sunando Das, TNS @ ad:tech - 'Programmatic Planning Before Programmatic Buyin...
 
Reengineering the Omni-Channel Opportunity
Reengineering the Omni-Channel OpportunityReengineering the Omni-Channel Opportunity
Reengineering the Omni-Channel Opportunity
 
Realizing Customer-Centric Marketing with Programmatic Technology
Realizing Customer-Centric Marketing with Programmatic TechnologyRealizing Customer-Centric Marketing with Programmatic Technology
Realizing Customer-Centric Marketing with Programmatic Technology
 
Conquering the Omni-Channel Challenge
Conquering the Omni-Channel ChallengeConquering the Omni-Channel Challenge
Conquering the Omni-Channel Challenge
 
iMedia Brand Summit "Reengineering Omni-Channel Marketing to Drive Revenue"
iMedia Brand Summit "Reengineering Omni-Channel Marketing to Drive Revenue"iMedia Brand Summit "Reengineering Omni-Channel Marketing to Drive Revenue"
iMedia Brand Summit "Reengineering Omni-Channel Marketing to Drive Revenue"
 
Omni Channel Digital Marketing Infographic
Omni Channel Digital Marketing InfographicOmni Channel Digital Marketing Infographic
Omni Channel Digital Marketing Infographic
 
Billions and Billions: Machines, Algorithms, and Growing Business in Programa...
Billions and Billions: Machines, Algorithms, and Growing Business in Programa...Billions and Billions: Machines, Algorithms, and Growing Business in Programa...
Billions and Billions: Machines, Algorithms, and Growing Business in Programa...
 
Phil Sutcliffe and Sunando Das, TNS UK: Programmatic planning before you buy:...
Phil Sutcliffe and Sunando Das, TNS UK: Programmatic planning before you buy:...Phil Sutcliffe and Sunando Das, TNS UK: Programmatic planning before you buy:...
Phil Sutcliffe and Sunando Das, TNS UK: Programmatic planning before you buy:...
 
Programmatic planning: Brand vs. Performance
Programmatic planning: Brand vs. PerformanceProgrammatic planning: Brand vs. Performance
Programmatic planning: Brand vs. Performance
 
Programmatic Creative vs. Dynamic Creative Optimization (DCO)
Programmatic Creative vs. Dynamic Creative Optimization (DCO)Programmatic Creative vs. Dynamic Creative Optimization (DCO)
Programmatic Creative vs. Dynamic Creative Optimization (DCO)
 
Chango Retargeting & Acquisition Case Studies
Chango Retargeting & Acquisition Case StudiesChango Retargeting & Acquisition Case Studies
Chango Retargeting & Acquisition Case Studies
 
Why Viewability Is Just the Beginning
Why Viewability Is Just the BeginningWhy Viewability Is Just the Beginning
Why Viewability Is Just the Beginning
 
Programmatic creatives - The near future of Digital Marketing
Programmatic creatives - The near future of Digital MarketingProgrammatic creatives - The near future of Digital Marketing
Programmatic creatives - The near future of Digital Marketing
 
Programmatic & The Shift to Brand-Based Advertising
Programmatic & The Shift to Brand-Based AdvertisingProgrammatic & The Shift to Brand-Based Advertising
Programmatic & The Shift to Brand-Based Advertising
 
Master Track A: "Programmatic Marketing – A Brand View"
Master Track A: "Programmatic Marketing – A Brand View"Master Track A: "Programmatic Marketing – A Brand View"
Master Track A: "Programmatic Marketing – A Brand View"
 
Programmatic Branding: Moving Beyond Direct Response
Programmatic Branding: Moving Beyond Direct ResponseProgrammatic Branding: Moving Beyond Direct Response
Programmatic Branding: Moving Beyond Direct Response
 

Viewers also liked

Insurance summit making the shift from product to customer centric
Insurance summit   making the shift from product to customer centricInsurance summit   making the shift from product to customer centric
Insurance summit making the shift from product to customer centricGary Allemann
 
O'Reilly Fluent, Web Components Enterprise
O'Reilly Fluent, Web Components EnterpriseO'Reilly Fluent, Web Components Enterprise
O'Reilly Fluent, Web Components EnterpriseMediaMath
 
Customer centric transformation
Customer centric transformationCustomer centric transformation
Customer centric transformationJohan Verhaegen
 
Kirsty Hulse: Audience Segmentation (To Stop Our Content Marketing Being Crap...
Kirsty Hulse: Audience Segmentation (To Stop Our Content Marketing Being Crap...Kirsty Hulse: Audience Segmentation (To Stop Our Content Marketing Being Crap...
Kirsty Hulse: Audience Segmentation (To Stop Our Content Marketing Being Crap...Stipso
 
A Blank Sheet For Organisational Structure In A Digital, Customer-Centric World
A Blank Sheet For Organisational Structure In A Digital, Customer-Centric WorldA Blank Sheet For Organisational Structure In A Digital, Customer-Centric World
A Blank Sheet For Organisational Structure In A Digital, Customer-Centric WorldAshley Friedlein
 
How MediaMath Built Faster, Scalable Attribution Reporting with Hadoop-Impala
How MediaMath Built Faster, Scalable Attribution Reporting with Hadoop-ImpalaHow MediaMath Built Faster, Scalable Attribution Reporting with Hadoop-Impala
How MediaMath Built Faster, Scalable Attribution Reporting with Hadoop-ImpalaMediaMath
 
Kevin Getch - Visualize a customer centric digital marketing strategy - Seatt...
Kevin Getch - Visualize a customer centric digital marketing strategy - Seatt...Kevin Getch - Visualize a customer centric digital marketing strategy - Seatt...
Kevin Getch - Visualize a customer centric digital marketing strategy - Seatt...Seattle Interactive Conference
 
Agile and user story workshop Peter Saddington
Agile and user story workshop   Peter SaddingtonAgile and user story workshop   Peter Saddington
Agile and user story workshop Peter SaddingtonPeter Saddington
 
User Story Workshop
User Story WorkshopUser Story Workshop
User Story WorkshopPeter Antman
 
5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric Company5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric CompanyCustomericare
 
Customer centric in a digital world
Customer centric in a digital worldCustomer centric in a digital world
Customer centric in a digital worldSteven Van Belleghem
 

Viewers also liked (12)

Insurance summit making the shift from product to customer centric
Insurance summit   making the shift from product to customer centricInsurance summit   making the shift from product to customer centric
Insurance summit making the shift from product to customer centric
 
O'Reilly Fluent, Web Components Enterprise
O'Reilly Fluent, Web Components EnterpriseO'Reilly Fluent, Web Components Enterprise
O'Reilly Fluent, Web Components Enterprise
 
Customer centric transformation
Customer centric transformationCustomer centric transformation
Customer centric transformation
 
Kirsty Hulse: Audience Segmentation (To Stop Our Content Marketing Being Crap...
Kirsty Hulse: Audience Segmentation (To Stop Our Content Marketing Being Crap...Kirsty Hulse: Audience Segmentation (To Stop Our Content Marketing Being Crap...
Kirsty Hulse: Audience Segmentation (To Stop Our Content Marketing Being Crap...
 
A Blank Sheet For Organisational Structure In A Digital, Customer-Centric World
A Blank Sheet For Organisational Structure In A Digital, Customer-Centric WorldA Blank Sheet For Organisational Structure In A Digital, Customer-Centric World
A Blank Sheet For Organisational Structure In A Digital, Customer-Centric World
 
How MediaMath Built Faster, Scalable Attribution Reporting with Hadoop-Impala
How MediaMath Built Faster, Scalable Attribution Reporting with Hadoop-ImpalaHow MediaMath Built Faster, Scalable Attribution Reporting with Hadoop-Impala
How MediaMath Built Faster, Scalable Attribution Reporting with Hadoop-Impala
 
Kevin Getch - Visualize a customer centric digital marketing strategy - Seatt...
Kevin Getch - Visualize a customer centric digital marketing strategy - Seatt...Kevin Getch - Visualize a customer centric digital marketing strategy - Seatt...
Kevin Getch - Visualize a customer centric digital marketing strategy - Seatt...
 
Agile and user story workshop Peter Saddington
Agile and user story workshop   Peter SaddingtonAgile and user story workshop   Peter Saddington
Agile and user story workshop Peter Saddington
 
User Story Workshop
User Story WorkshopUser Story Workshop
User Story Workshop
 
5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric Company5 Steps Guide to Building a Customer Centric Company
5 Steps Guide to Building a Customer Centric Company
 
Customer centric in a digital world
Customer centric in a digital worldCustomer centric in a digital world
Customer centric in a digital world
 
Customer Centricity
Customer CentricityCustomer Centricity
Customer Centricity
 

Similar to Realizing Customer Centric Marketing in the Digital Age

How to Succeed Across Channels with Omnichannel Marketing
How to Succeed Across Channels with  Omnichannel MarketingHow to Succeed Across Channels with  Omnichannel Marketing
How to Succeed Across Channels with Omnichannel MarketingTinuiti
 
What's Next: The Holistic Content Studio
What's Next: The Holistic Content StudioWhat's Next: The Holistic Content Studio
What's Next: The Holistic Content StudioOgilvy Consulting
 
The Rise of Creative in a Programmatic World
The Rise of Creative in a Programmatic WorldThe Rise of Creative in a Programmatic World
The Rise of Creative in a Programmatic WorldCeltra Inc
 
Digital Marketing Solution - Case Study
Digital Marketing Solution - Case StudyDigital Marketing Solution - Case Study
Digital Marketing Solution - Case StudyAmit Singh
 
CPPL Digital Marketing Solutions For Business Owners.
CPPL Digital Marketing Solutions For Business Owners. CPPL Digital Marketing Solutions For Business Owners.
CPPL Digital Marketing Solutions For Business Owners. KUKU Babatunde
 
Razorfish Outlook Report Vol 10
Razorfish Outlook Report Vol 10Razorfish Outlook Report Vol 10
Razorfish Outlook Report Vol 10Ishraq Dhaly
 
Marketing Cloud - Partner Office Hour (June 30, 2015)
Marketing Cloud - Partner Office Hour (June 30, 2015)Marketing Cloud - Partner Office Hour (June 30, 2015)
Marketing Cloud - Partner Office Hour (June 30, 2015)Salesforce Partners
 
Digital Marketing Beyond Facebook & Google
Digital Marketing Beyond Facebook & GoogleDigital Marketing Beyond Facebook & Google
Digital Marketing Beyond Facebook & GoogleDigital Vidya
 
Leveraging TV and YouTube for User Acquisition Campaigns
Leveraging TV and YouTube for User Acquisition CampaignsLeveraging TV and YouTube for User Acquisition Campaigns
Leveraging TV and YouTube for User Acquisition CampaignsAppLift
 
Millward Brown Perspectives Vol. 6
Millward Brown Perspectives Vol. 6Millward Brown Perspectives Vol. 6
Millward Brown Perspectives Vol. 6Kantar
 
Maria De Matteo (Outbrain) | Ecommerce e Native advertising: a winning combo ...
Maria De Matteo (Outbrain) | Ecommerce e Native advertising: a winning combo ...Maria De Matteo (Outbrain) | Ecommerce e Native advertising: a winning combo ...
Maria De Matteo (Outbrain) | Ecommerce e Native advertising: a winning combo ...Ecommerce HUB
 
Mad vid s pitch deck
Mad vid s pitch deckMad vid s pitch deck
Mad vid s pitch deckrdeverywhere
 
Targeted social media advertising
Targeted social media advertisingTargeted social media advertising
Targeted social media advertisingJessi Brawley
 
TheSocialPeople - Social Media Advisory Collateral
TheSocialPeople - Social Media Advisory CollateralTheSocialPeople - Social Media Advisory Collateral
TheSocialPeople - Social Media Advisory CollateralTheSocialPeople
 
Glossy Forum: Modern Marketing | TechStyle
Glossy Forum: Modern Marketing | TechStyle Glossy Forum: Modern Marketing | TechStyle
Glossy Forum: Modern Marketing | TechStyle Digiday
 
“Welcome to the Party, Pal!” Digital Transformation in the Age of The Duopoly
“Welcome to the Party, Pal!” Digital Transformation in the Age of The Duopoly“Welcome to the Party, Pal!” Digital Transformation in the Age of The Duopoly
“Welcome to the Party, Pal!” Digital Transformation in the Age of The DuopolyMediaPost
 

Similar to Realizing Customer Centric Marketing in the Digital Age (20)

The digital marketing ppt
The digital marketing pptThe digital marketing ppt
The digital marketing ppt
 
How to Succeed Across Channels with Omnichannel Marketing
How to Succeed Across Channels with  Omnichannel MarketingHow to Succeed Across Channels with  Omnichannel Marketing
How to Succeed Across Channels with Omnichannel Marketing
 
What's Next: The Holistic Content Studio
What's Next: The Holistic Content StudioWhat's Next: The Holistic Content Studio
What's Next: The Holistic Content Studio
 
The Rise of Creative in a Programmatic World
The Rise of Creative in a Programmatic WorldThe Rise of Creative in a Programmatic World
The Rise of Creative in a Programmatic World
 
Digital Marketing Solution - Case Study
Digital Marketing Solution - Case StudyDigital Marketing Solution - Case Study
Digital Marketing Solution - Case Study
 
CPPL Digital Marketing Solutions For Business Owners.
CPPL Digital Marketing Solutions For Business Owners. CPPL Digital Marketing Solutions For Business Owners.
CPPL Digital Marketing Solutions For Business Owners.
 
Razorfish Outlook Report Vol 10
Razorfish Outlook Report Vol 10Razorfish Outlook Report Vol 10
Razorfish Outlook Report Vol 10
 
Marketing Cloud - Partner Office Hour (June 30, 2015)
Marketing Cloud - Partner Office Hour (June 30, 2015)Marketing Cloud - Partner Office Hour (June 30, 2015)
Marketing Cloud - Partner Office Hour (June 30, 2015)
 
Digital Marketing Beyond Facebook & Google
Digital Marketing Beyond Facebook & GoogleDigital Marketing Beyond Facebook & Google
Digital Marketing Beyond Facebook & Google
 
Leveraging TV and YouTube for User Acquisition Campaigns
Leveraging TV and YouTube for User Acquisition CampaignsLeveraging TV and YouTube for User Acquisition Campaigns
Leveraging TV and YouTube for User Acquisition Campaigns
 
S4M - NOAH15 London
S4M - NOAH15 LondonS4M - NOAH15 London
S4M - NOAH15 London
 
ReviewPreview No 5 interactive
ReviewPreview No 5 interactiveReviewPreview No 5 interactive
ReviewPreview No 5 interactive
 
E&A
E&AE&A
E&A
 
Millward Brown Perspectives Vol. 6
Millward Brown Perspectives Vol. 6Millward Brown Perspectives Vol. 6
Millward Brown Perspectives Vol. 6
 
Maria De Matteo (Outbrain) | Ecommerce e Native advertising: a winning combo ...
Maria De Matteo (Outbrain) | Ecommerce e Native advertising: a winning combo ...Maria De Matteo (Outbrain) | Ecommerce e Native advertising: a winning combo ...
Maria De Matteo (Outbrain) | Ecommerce e Native advertising: a winning combo ...
 
Mad vid s pitch deck
Mad vid s pitch deckMad vid s pitch deck
Mad vid s pitch deck
 
Targeted social media advertising
Targeted social media advertisingTargeted social media advertising
Targeted social media advertising
 
TheSocialPeople - Social Media Advisory Collateral
TheSocialPeople - Social Media Advisory CollateralTheSocialPeople - Social Media Advisory Collateral
TheSocialPeople - Social Media Advisory Collateral
 
Glossy Forum: Modern Marketing | TechStyle
Glossy Forum: Modern Marketing | TechStyle Glossy Forum: Modern Marketing | TechStyle
Glossy Forum: Modern Marketing | TechStyle
 
“Welcome to the Party, Pal!” Digital Transformation in the Age of The Duopoly
“Welcome to the Party, Pal!” Digital Transformation in the Age of The Duopoly“Welcome to the Party, Pal!” Digital Transformation in the Age of The Duopoly
“Welcome to the Party, Pal!” Digital Transformation in the Age of The Duopoly
 

Recently uploaded

Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...ChesterYang6
 
Russian Call Girls Nagpur Swara 8617697112 Independent Escort Service Nagpur
Russian Call Girls Nagpur Swara 8617697112 Independent Escort Service NagpurRussian Call Girls Nagpur Swara 8617697112 Independent Escort Service Nagpur
Russian Call Girls Nagpur Swara 8617697112 Independent Escort Service NagpurCall girls in Ahmedabad High profile
 
DIGITAL MARKETING COURSE IN BTM -Influencer Marketing Strategy
DIGITAL MARKETING COURSE IN BTM -Influencer Marketing StrategyDIGITAL MARKETING COURSE IN BTM -Influencer Marketing Strategy
DIGITAL MARKETING COURSE IN BTM -Influencer Marketing StrategySouvikRay24
 
Avoid the 2025 web accessibility rush: do not fear WCAG compliance
Avoid the 2025 web accessibility rush: do not fear WCAG complianceAvoid the 2025 web accessibility rush: do not fear WCAG compliance
Avoid the 2025 web accessibility rush: do not fear WCAG complianceDamien ROBERT
 
DGR_Digital Advertising Strategies for a Cookieless World_Presentation.pdf
DGR_Digital Advertising Strategies for a Cookieless World_Presentation.pdfDGR_Digital Advertising Strategies for a Cookieless World_Presentation.pdf
DGR_Digital Advertising Strategies for a Cookieless World_Presentation.pdfDemandbase
 
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...How videos can elevate your Google rankings and improve your EEAT - Benjamin ...
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...Benjamin Szturmaj
 
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024Richard Ingilby
 
pptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptxpptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptxarsathsahil
 
Unraveling the Mystery of Roanoke Colony: What Really Happened?
Unraveling the Mystery of Roanoke Colony: What Really Happened?Unraveling the Mystery of Roanoke Colony: What Really Happened?
Unraveling the Mystery of Roanoke Colony: What Really Happened?elizabethella096
 
GreenSEO April 2024: Join the Green Web Revolution
GreenSEO April 2024: Join the Green Web RevolutionGreenSEO April 2024: Join the Green Web Revolution
GreenSEO April 2024: Join the Green Web RevolutionWilliam Barnes
 
Jai Institute for Parenting Program Guide
Jai Institute for Parenting Program GuideJai Institute for Parenting Program Guide
Jai Institute for Parenting Program Guidekiva6
 
9654467111 Call Girls In Mahipalpur Women Seeking Men
9654467111 Call Girls In Mahipalpur Women Seeking Men9654467111 Call Girls In Mahipalpur Women Seeking Men
9654467111 Call Girls In Mahipalpur Women Seeking MenSapana Sha
 
Digital Marketing Spotlight: Lifecycle Advertising Strategies.pdf
Digital Marketing Spotlight: Lifecycle Advertising Strategies.pdfDigital Marketing Spotlight: Lifecycle Advertising Strategies.pdf
Digital Marketing Spotlight: Lifecycle Advertising Strategies.pdfDemandbase
 
The Pitfalls of Keyword Stuffing in SEO Copywriting
The Pitfalls of Keyword Stuffing in SEO CopywritingThe Pitfalls of Keyword Stuffing in SEO Copywriting
The Pitfalls of Keyword Stuffing in SEO CopywritingJuan Pineda
 
Social Samosa Guidebook for SAMMIES 2024.pdf
Social Samosa Guidebook for SAMMIES 2024.pdfSocial Samosa Guidebook for SAMMIES 2024.pdf
Social Samosa Guidebook for SAMMIES 2024.pdfSocial Samosa
 
TOP DUBAI AGENCY OFFERS EXPERT DIGITAL MARKETING SERVICES.pdf
TOP DUBAI AGENCY OFFERS EXPERT DIGITAL MARKETING SERVICES.pdfTOP DUBAI AGENCY OFFERS EXPERT DIGITAL MARKETING SERVICES.pdf
TOP DUBAI AGENCY OFFERS EXPERT DIGITAL MARKETING SERVICES.pdfasiyahanif9977
 

Recently uploaded (20)

Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
 
Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...
Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...
Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...
 
Russian Call Girls Nagpur Swara 8617697112 Independent Escort Service Nagpur
Russian Call Girls Nagpur Swara 8617697112 Independent Escort Service NagpurRussian Call Girls Nagpur Swara 8617697112 Independent Escort Service Nagpur
Russian Call Girls Nagpur Swara 8617697112 Independent Escort Service Nagpur
 
DIGITAL MARKETING COURSE IN BTM -Influencer Marketing Strategy
DIGITAL MARKETING COURSE IN BTM -Influencer Marketing StrategyDIGITAL MARKETING COURSE IN BTM -Influencer Marketing Strategy
DIGITAL MARKETING COURSE IN BTM -Influencer Marketing Strategy
 
Avoid the 2025 web accessibility rush: do not fear WCAG compliance
Avoid the 2025 web accessibility rush: do not fear WCAG complianceAvoid the 2025 web accessibility rush: do not fear WCAG compliance
Avoid the 2025 web accessibility rush: do not fear WCAG compliance
 
DGR_Digital Advertising Strategies for a Cookieless World_Presentation.pdf
DGR_Digital Advertising Strategies for a Cookieless World_Presentation.pdfDGR_Digital Advertising Strategies for a Cookieless World_Presentation.pdf
DGR_Digital Advertising Strategies for a Cookieless World_Presentation.pdf
 
How to Create a Social Media Plan Like a Pro - Jordan Scheltgen
How to Create a Social Media Plan Like a Pro - Jordan ScheltgenHow to Create a Social Media Plan Like a Pro - Jordan Scheltgen
How to Create a Social Media Plan Like a Pro - Jordan Scheltgen
 
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...How videos can elevate your Google rankings and improve your EEAT - Benjamin ...
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...
 
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
 
pptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptxpptx.marketing strategy of tanishq. pptx
pptx.marketing strategy of tanishq. pptx
 
Unraveling the Mystery of Roanoke Colony: What Really Happened?
Unraveling the Mystery of Roanoke Colony: What Really Happened?Unraveling the Mystery of Roanoke Colony: What Really Happened?
Unraveling the Mystery of Roanoke Colony: What Really Happened?
 
GreenSEO April 2024: Join the Green Web Revolution
GreenSEO April 2024: Join the Green Web RevolutionGreenSEO April 2024: Join the Green Web Revolution
GreenSEO April 2024: Join the Green Web Revolution
 
Jai Institute for Parenting Program Guide
Jai Institute for Parenting Program GuideJai Institute for Parenting Program Guide
Jai Institute for Parenting Program Guide
 
9654467111 Call Girls In Mahipalpur Women Seeking Men
9654467111 Call Girls In Mahipalpur Women Seeking Men9654467111 Call Girls In Mahipalpur Women Seeking Men
9654467111 Call Girls In Mahipalpur Women Seeking Men
 
Digital Marketing Spotlight: Lifecycle Advertising Strategies.pdf
Digital Marketing Spotlight: Lifecycle Advertising Strategies.pdfDigital Marketing Spotlight: Lifecycle Advertising Strategies.pdf
Digital Marketing Spotlight: Lifecycle Advertising Strategies.pdf
 
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel LeminTurn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
 
The Pitfalls of Keyword Stuffing in SEO Copywriting
The Pitfalls of Keyword Stuffing in SEO CopywritingThe Pitfalls of Keyword Stuffing in SEO Copywriting
The Pitfalls of Keyword Stuffing in SEO Copywriting
 
Social Samosa Guidebook for SAMMIES 2024.pdf
Social Samosa Guidebook for SAMMIES 2024.pdfSocial Samosa Guidebook for SAMMIES 2024.pdf
Social Samosa Guidebook for SAMMIES 2024.pdf
 
TOP DUBAI AGENCY OFFERS EXPERT DIGITAL MARKETING SERVICES.pdf
TOP DUBAI AGENCY OFFERS EXPERT DIGITAL MARKETING SERVICES.pdfTOP DUBAI AGENCY OFFERS EXPERT DIGITAL MARKETING SERVICES.pdf
TOP DUBAI AGENCY OFFERS EXPERT DIGITAL MARKETING SERVICES.pdf
 
SEO Master Class - Steve Wiideman, Wiideman Consulting Group
SEO Master Class - Steve Wiideman, Wiideman Consulting GroupSEO Master Class - Steve Wiideman, Wiideman Consulting Group
SEO Master Class - Steve Wiideman, Wiideman Consulting Group
 

Realizing Customer Centric Marketing in the Digital Age

  • 1. v Realizing Customer-Centric Marketing in the Digital Age Edwin Lee, VP Global Retail, MediaMath NG Retail, May, 2015
  • 2. Continuous Innovation Continuous growth through innovation and investment in the long-term vision MediaMath: At a Glance  Founded in 2007  600+ employees worldwide  More than 4,500 active advertisers – including 55% of the Fortune 100  Headquartered in New York, with 15 global locations across 5 continents  9 global data centers LATAM Hub APAC Expansion (Korea, Singapore Q4) Mobile/Video v2 Launch Q3 API Rollout + Apps Akamai ADS Acquisition Expanding EBITDA Australia JV Berlin JV Japan JV FBX (Social) Tap.me Acquisition API Beta Full‐Year Profitability EMEA Hub Opened Private Marketplace (Premium Display & Mobile Web) #1 DSP by Forrester TerminalOne v2 SaaS Licensing Adroit Acquisition (Dynamic Creative) 10Bn+ Imps/Day 23 Countries Display, RTB Launch 201320122011201020092008 Upcast Acquisition Tactads Acquisition Accelerating growth in video and mobile APAC expansion: Singapore hub, with Australia and Japan O&O offices Clients in 46 countries 2014
  • 3. MediaMath Global Footprint Offices in 15 locations across 5 continents
  • 4. Retailers Recognize They Must Build Value Around the Connected Consumer
  • 5. Customer-Centric Marketing Is A Differentiator “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016“
  • 6. Buy in batch (wheat + chaff) Buy what you want (wheat only) Fixed price, regardless of value Variable bidding, aligned with value Little/no insight into true drivers Full insights into “what” & “why” Manual, labor-intensive Fully automated, scalable Mass messaging regardless of channel User level personalization across media and device Programmatic: The Future of Marketing Is Here
  • 7. Offensively. Owning demand helps Defensively. Others will look to displace The New World – Programmatic First ADVERTISER Programmatic MOBILE TV DISPLAY SEARCH SOCIAL DOOH ONLINE VIDEO
  • 8. ““ Procter & Gamble wants to buy 70% to 75% of its U.S. digital media programmatically by the end of this year American Express would like to transform their Display Media Channel to become 100% programmatic. ““ These Brands Were Quick to Adopt Programmatic Financial Services Institution We’re probably 60% programmatic, 40% traditionally planned and managed today. By the end of the year it will be about 95%. ““ We’ve [Kellogg’s] seen tremendous results when using programmatic buying. Depending on the brand, the digital media ROIs have increased as much as six times ““
  • 9. Two-thirds of multichannel programmatic companies will be increasing their investment in 2015. And These Brands Plan To in 2015 Do you plan to increase your investment in programmatic marketing in 2015?  Yes, we will be moving media dollars into programmatic  We intend to maintain our current budget for programmatic 67% 33%
  • 10. Programmatic Outcomes and Goals How programmatic supports greater business goals Drives direct revenue, improves our understanding od digital ROI, and keeps marketing accountable to bottom line 62% 70% 60% 50% 40% 30% 20% 10% 0% Top outcomes derived from programmatic Improve media buying efficiency and targeting 62% 100% 80% 60% 40% 20% 0% Improve customer experience through relevant messaging 91% 90% 9% 14%
  • 11. Barriers to Adopting Customer- Centricity
  • 12. What Are The 4 Categories Crucial to Success in Customer-Centric Marketing? ✓ ✓ ✓
  • 13. They Are: ©2014 MEDIAMATH INC. 13 Audiences Right Person Optimization Right Outcome Media Right Time, Right Place Messaging Right Ad
  • 14. A Data-Driven, Actionable View of Your Audience UNDERSTAND  Align offline and online  Purchase and media data  Leverage 3rd party data  Create single view
  • 15. Siloed Data is Sad Data     @DWIN1 @MEDIAMATH
  • 16. Connect All Touch Points, Reach Consumers At Every Stage Full customer life-cycle, real-time audience building and buying Site Visitors (Remarketing) Prospecting (Lookalikes) Retention (Re-engaging)
  • 17. Relevance Down the Path to Purchase
  • 18. Relevance Down the Path to Purchase
  • 19. Relevance Down the Path to Purchase
  • 20. Vary creative based on goals, vary based on audience, vary based on market Sequence message based on audience location in the customer life cycle Gain insight into creative performance and create a creative feedback loop Female Age: 25 Interests: Fashion Deliver Personalized Messaging at Every Point in the Journey
  • 21. Vary creative based on goals, vary based on audience, vary based on market Sequence message based on audience location in the customer life cycle Gain insight into creative performance and create a creative feedback loop Male Age: 37 Interests: Technology Enable Dynamic Creative & Dynamic Ad Serving
  • 22. Across RTB and programmatic premium channels, including display, video, social, mobile, and emerging channels Global Supply Scale & Depth Access to Over 3.6 Trillion Monthly Global Impressions Real-Time Bidding Private Marketplace Automated Guaranteed Top-tier Inventory Premium Publishers Deal DiscoveryVideo SocialMobile & Tablet NativeDisplay Email Digital Out-of-Home Programmatic TV
  • 23. Open Auction for RTB Private Marketplaces (PMP) Premium Marketplace Automated GuaranteedPremium Supply Program Where Automated Guaranteed Fits In
  • 24. Optimizing to Goals, not Guesses
  • 25. TRANSPARENT real-time view into media and audiences purchased, who you reached, what you sold, on any device. For Every Dollar You Spend on Media, You Know the Return Reveal sales gaps and make your marketing dollars smarter PLACEMENT: Site Transparency Report ALGORITHM PREFERENCES: Brain Visibility

Editor's Notes

  1. Those four categories are: -Audiences, or the “who” -Messaging, or the “what” -Media, or the “where” -Optimization, or the “how”
  2. Two examples on non-RTB channels include automated guaranteed and private marketplaces . Automated Guaranteed directly connects marketers with the web’s most premium publishers through a single platform, and enables marketers to search for inventory that they know delivers results. Private marketplaces today are evolving into sets of controls for protecting the relationship with the buyer, and often for giving them either a discount, or giving them better access and control over the inventory they want to buy. It is the latter scenario -- giving the buyer control -- that makes some publishers nervous, but is the real benefit of the PMP in today's market.