Driving Digital Transformation
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This document discusses the need for organizations to undergo digital transformation to adapt to changing technology trends and customer demands. It outlines key drivers of digital transformation including automation, mobile processes, data privacy regulations, data proliferation, and emerging technologies. The document then presents Iron Mountain as a partner that can help organizations achieve digital transformation goals in four key areas: driving business growth, improving efficiency and reducing costs, protecting brands, and enhancing customer experience. It provides examples of specific services Iron Mountain offers within each area.
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Driving Digital Transformation
- 2. AUTOMATION & MOBILE PROCESSES DATA PRIVACY IS PARAMOUNT DATA PROLIFERATION Manage New Ways of Working Mobile & Remote Workforces Blockchain Address Evolving Compliance Regulations e.g. GDPR, CCPA, HIPAA Prepare and Respond to Ransomware & Cyber Attacks New Data Types e.g.: Sensors, Video Internet of Things Cloud-First Strategies Artificial Intelligence The World is Changing: Technology and Trends are Disrupting Status Quo
- 3. The Response: ‘Digital-First’ Strategies Source: IDG, State of Digital Business Transformation, August 2018 Source: IDC Source: ESG 2018 IT Spending Intentions Survey, December 2017
- 4. Customer Drivers for Digital Transformation Source: 2018 IDG Digital Business Survey
- 5. Digital Transformation Business Value IMPROVE EFFICIENCY AND EXTEND BUDGET PROTECT YOUR BRAND DRIVE BUSINESS GROWTH $ Find new sources of value and new revenue streams Apply intelligence Reduce IT Complexity Minimize CAPEX spend Automate manual processes ENHANCE CUSTOMER EXPERIENCE Avoid data breaches Manage data privacy Protect IP Ensure data is secure but accessible Improve usability Innovate on customer needs
- 6. Iron Mountain: Your Partner in Digital Transformation Drive business growth by unlocking the value of your information, using that information for insight, and creating potential new revenue streams Improve efficiency and extend your budget by managing your data growth, reducing IT infrastructure complexity, and automating your business processes Protect your brand by keeping your data compliant and securely managing your information and IP throughout its lifecycle Enhance your customers’ experience by providing faster access to information and innovative services $
- 7. Drive Business Growth Make your data more accessible, know what you have, and unlock its value - with data mapping, classification, restoration and migration services Use your information for insight to drive new revenue streams - with advanced machine learning and leading edge artificial intelligence Deploy new business processes that drive customer value - with workflow automation and imaging services
- 8. Improve Efficiency & Extend your Budget Manage data proliferation - by tiering your data to the most cost-effective storage tier, leveraging cloud and tape technologies Optimize the deployment of your applications and data - by migrating from tape to the cloud, strategically storing to the cloud, and colocating in Data Centers Reduce IT infrastructure complexity - with managed tape, cloud and data center storage, and migration/restoration services Automate processes across physical and electronic records - with workflow automation and imaging services
- 9. Keep information compliant - with connected privacy and retention policy management Find, retrieve and deliver data - in the event of a litigation or compliance request – with restoration and migration services Protect and preserve your IP and information - with a secure chain of custody, data encryption and advanced facility controls Securely destroy or remarket your information at the end of its usefulness– with IT asset disposition services Protect your Brand and your Reputation
- 10. Enhance your Customers’ Experience Enable faster and more efficient access to information – with imaging, restoration and search capabilities Deliver innovative solutions that better service customer needs – with advisory and project services
- 11. 11 Digital Transformation Services › Content Services Platform › Cloud Data Management › Data Centers › Workflow Automation › Imaging Services › Data Restoration And Migration
- 12. DISPOSE/ RECYCLE DOCUMENT SHREDDING SECURE IT ASSET DISPOSITION IT REMARKETING ENABLE RESTORATION AND DISASTER RECOVERY DISASTER RECOVERY DOCUMENT RESTORATION MEDIA RESTORATION CLOUD BACKUP/RECOVERY SECURELY STORE AND ACCESS RECORDS & FILE ROOM STORAGE ACCUTRAC RFID ASSET TRACKING TAPE STORAGE IRON CLOUD DATA CENTERS ESCROW SERVICES ART STORAGE CONSUMER STORAGE LEVERAGE INTELLIGENCE & INSIGHTS IRON MOUNTAIN INSIGHT DIGITIZE/CONVERT/MIGRATE IMAGE ON DEMAND DOCUMENT CONVERSION TAPE MIGRATION CLOUD SEEDING INTEGRATE WORKFLOW/BPM WORKFLOW AUTOMATION FOR HR WORKFLOW AUTOMATION FOR AP WORKFLOW AUTOMATION FOR AR WORKFLOW AUTOMATION FOR CONTRACTS POLICY & GOVERNANC E DIGITAL & PHYSICAL APPLY RETENTION, PRIVACY & CLASSIFICAITON POLICY CENTER PRIVACY ADVISORY SERVICE CONTENT CLASSIFICATION SERVICE CREATE CONTENT A portfolio of services across the lifecycle
Editor's Notes
- Digital Transformation is a key imperative for most organizations today. A recent J.P Morgan CIO Survey in June 2018 (consisting of 154 large enterprises) revealed the importance of Digital Transformation initiatives in Enterprise customers today, with respondents stating that they perceived Digital Transformation initiatives to be critical to their company evolution. In this presentation, we’ll review some of the key drivers that are compelling businesses to take on Digital Transformation initiatives, and will discuss ways that these organizations can accelerate their journey.
- Iron Mountain is a trusted guardian of our customers’ information and assets, and these customers are also looking to us to help drive the future of data and information management in an environment that is rapidly changing. In our conversations with customers around the globe, we hear several recurring themes: BUILD 1: Customers today are challenged with data and information proliferation – and managing the vast amount of data that is driven by the wide variety of applications, sensors, and new data types – including video, wearables and telemetric devices in cars. Not only must they manage this information proliferation – but they also need to understand what they have, so they can gain insights to help better manage their business. BUILD 2: Increasing globalization, automation and mobile processes are creating new ways of working. Our customers are more connected than ever before – requiring them to drive greater operational efficiencies – and implement cost reduction initiatives. They need to manage all the new ways of working – particularly as customers transform to a more digital environment. BUILD 3: Customers are increasingly concerned about privacy and compliance – driven by the ever-growing volume and variety of information and assets distributed across the organization. Customers must be able to support evolving regulations – which impact the requirements for retention and disposition. And, they need to be prepared to respond in the event of any kind of breach or cyber attack and get back up and running quickly to minimize any impact to their brand reputation.
- These trends are backed up by recent survey data: According to a recent IDG Communications study, 89% of organizations have adopted or have plans to adopt a digital-first strategy, however only 44% have fully adopted a digital business approach – thus needing help on their digital transformation journey. In addition, IDC found that 2/3 of CIOs in the Global 2000 are putting digital transformation initiatives at the heart of their corporate strategy, And, in a recent survey by ESG, respondents agreed that if “they do not embrace digital transformation, they will be a less competitive/effective organization”
- As you can see from this August, 2018 IDG Communications survey, the customers indicated very similar reasons for taking on Digital Transformation initiatives. All of these customers are taking on these types of initiatives to be more competitive in today‘s information economy. While improving efficiency was one of the top drivers, you can see that other areas - including driving new revenue/monetization, creating better customer experiences, and improving productivity – were all top reasons.
- So, let’s take a look at some of these key drivers – and see if they resonate with your organization: Driving Business Growth: Customers struggle to find new sources of value, so that they can be competitive in the market. Knowing about their data and information - including where it resides, whether it is high risk/high value, and how to extract its value – will enable customers to make better decisions - and drive their business forward. Improving Efficiency and Enabling Cost Avoidance/Reduction With the increase in mobile and digital processes comes the need to manage information in new ways. Many customers today struggle with this – as their records are in a variety of formats across distributed locations. This requires an investment in capital and resources to appropriately manage. Processes are highly manual, and the IT infrastructure is often onsite, and expensive to acquire and maintain. In order to drive efficiency and cost reduction, customers need to automate manual processes and minimize their CAPEX spend. Protecting their Brand The increase in the volume and variety of information that customers experience also exposes them to additional risk – either from breach, cyberattack or data loss. As we have seen in the news, penalties – both financial fees and the tarnishing of brand reputation – are a real risk. Customers today struggle with managing their data privacy and protecting their IP – against the need to make sure their data is accessible and usable. Enhancing their Customer’s Experience Our customers want their customers to experience ease-of-use and enhanced usability – and continual innovation is driving these needs. Customers want to partner with organizations that understand this requirement, and can help them by innovating new solutions.
- At Iron Mountain, we’ve helped customers around the globe navigate the complexities of achieving digital maturity; we can be your partner as you embark on your digital transformation journey. Iron Mountain understands your challenges, and can partner with you to guide the journey, and enable the transition from storing records to managing information. And, our strategy is aligned with our customers’ key objectives. As you just heard, they need to: Drive Business Growth: With Iron Mountain, customers can better know what they have, and then mine that data for insight.lk the value of their information, use that information for insight, and create potential new revenue streams Improve Efficiency and enable cost avoidance: With Iron Mountain, customers can manage their data growth and avoid spend through tiering to most cost effective storage tiers. They can optimize their IT infrastructure with colocation and the cloud services. They can automate their business processes - and create greater efficiencies that will help to enable their cost reduction targets. By outsourcing non-core processes, customers repurpose their space for increased productivity, reallocate their resources, and achieve a new level of digital maturity. Protect your Brand: With Iron Mountain, customers can set and enforce retention policies – so they know what they can defensibly destroy. And they can better enable requests for audits or other compliance related activities – because they know what they have, where it resides, and how long they must keep it. Another important way we help is to enable our customers to better protect their intellectual property with services that enable IP management – including software escrow and verification. Enhance your Customers’ Experience: With Iron Mountain, customers can better access their information – as we can help them know what they have and make it indexable/accessible. We can also partner with our customers to create service offerings that help our customers be more responsive to their customers – and partner with them on innovative solutions and services.
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- Iron Mountain has a broad range of services to help customers in their Digital Transformation – and enable them to address the evolving market demands. Our recently announced Content Analytics solution – or Iron Mountain InSight, can help unlock dark data contained in physical and digital assets – enabling business insight Our Iron Cloud Data Management portfolio of services can help customers to optimize their existing IT environment by scaling to the cloud – optimizing their technology investments, spend and resources. With our Data Center solutions, customers can colocate with confidence. Workflow Automation solutions enable organizations to streamline their business processes for key functions, including Human Resources, Accounts Payable, Accounts Receivable, and Contracts Management – enabling them to increase organizational agility and become a more digital workplace. With our Imaging Services, customers can unlock the value of information in your stored paper records and documents with a fast efficient process for the strategic conversion to a digital format. Information can be stored in an electronic repository of their own, or use our Digital Record Center – where it can be easily and securely shared. Our Backfile, Day-Forward, and Image on Demand services, can increase access and decrease storage costs. And our Data Restoration and Migration services help to restore archived data regardless of the software and equipment used to place that data on the tape and the format of the media – enabling the transformation of this archival information
- Information is at the heart of digital transformation and needs to be managed properly. Iron Mountain can help you manage your information wherever it is in its lifecycle, from creation to disposition.