This document discusses principles of effective communication. It emphasizes that effective communication aims to create understanding and connection between people in a way that fulfills both parties' needs. The document outlines four key principles: observation without judgment, connecting with feelings and needs, and making requests to meet unmet needs. It argues that habits like judging, blaming and criticizing can disconnect people, while principles like compassion and understanding can help people communicate effectively even in difficult situations.

1. How to keep your cool…Importance of proper communicationDr. BabanDolas, M.S.Nityaseva Hospital & Global Vision Eye Bank, Pune.

2. Words are windowsor They are wall…choice is yours…

3. Principles of Effective Communication

4. 2 most important ingredients of communication ‘I’ ‘YOU’

5. Effective communication is a process of Creating bridge between ‘I’ and ‘You”Creating understandingCreating connectionCreating a safe space to express oneself and receive othersCreating a WIN-WIN relationship.

6. Communication is about creating a WIN-WIN relationship

7. We all want WIN-WIN relationship. Then WHY…We have conflictsWe feel upsetWe feel annoyedWe feel angry.We feel disconnected with each other

8. Obstacles to Effective CommunicationJudgmentsRight / Wrong / Good / BadBlame and FaultOpinionsEvaluationCriticism LabelsDemand and Threat

9. DO NOT JUDGE,AND YOU WILL NOT BE JUDGED.FOR AS YOU JUDGE OTHERS, SO YOU WILL YOURSELVES BE JUDGED….HOLY BIBLE, MATTHEW 7:1

10. Judging, blaming and criticizing are HABITS

11. Moving beyond these HABITS

12. Beyond ‘Right’ and ‘Wrong’ there is a field I will meet you there… -Rumi

13. What happens to disconnect us from our compassionate nature, leading us to behave violently and exploitatively?And Conversely,What allows some people to stay Connected to their compassionate nature under even the most trying circumstances?

14. 4 Principles of Effective Communication

16. Principle one- OBSERVATIONObserving without judging is the highest form of human intelligence.-J KirshnamurthyIndian PhilosopherOBSERVATION’s are:FactsWhat you seeWhat you hearExpressing and receiving without judging and blaming.

17. Principle two- FeelingsConnecting with the feeling of self and others. Feelings are emotionsBodily sensationsExample:Angry, upset, lonely, low, guilty, fearful, sadHappy, excited, joy, satisfied, inspired

18. Principle three- NeedsConnecting with the universal needs.Example;Respect, support, care, understanding, to be heard, truth, help, confidence, gentleness, Harmony, togetherness, unity.Our feeling arise due to our met or unmet needs.

19. Principle four- RequestIn order to fulfill your unmet needs we make a request.Request is an action which will fulfill your need. One concrete step which will help you move your relationship forward.

20. Fortunate is the oneWho has learned to admire,But not to envy..

21. Never miss the opportunity to compliment or say something encouraging to someone

22. Refuse to talk negatively about others; don't gossip anddon't listen to gossip

23. Have a forgiving view of people. Believe that most peopleare doing the best they can

24. Keep an open mind; discuss, but don't argue. (It is possible to disagree without being disagreeable.)

25. If someone criticizes you, see if there is any TRUTH to what he is saying; if so, make changes. If there is no truth to the criticism, ignore it and live so that no one will believe the negative remark

26. Cultivate your sense of humor; laughter is the shortest distance between two people. Do not seek so much to be consoled, as to console; do not seek so much to be understood, as to understand; do not seek so much to be loved as to love

27. “ What I want in my Life is compassion, a flow between myself and others based on a mutual giving from the Heart.” - MBR

28. Tolerance empowers us to not let irritating circumstances steal our peace of mind. Lack of tolerance makes us a victim of our circumstances – VERY difficult to practice........but practice makes "it" perfect !!

29. “KINDNESS IS A LANGUAGE, WE ALL UNDERSTAND… EVEN THE BLIND CAN SEE AND DEAF CAN HEAR.”

31. From today Let’s follow DIVINE DIET…..“Zero on Bitterness, Add on Patience, Less on Worry, More on Hope , Slow on Anger & Fast on Forgiveness.”

32. THANKS……ANIRUDDHA….A certified NVC trainerWho taught me NVC & helped me to make this presentationReferences:Nonviolent Communication, A Language of Compassion Marshal B. Rosenberg, Ph.D.For further details: www.cnvc.orgwww.invci.org www.nvcindia.org