The document discusses Infor Hospitality Enterprise Solutions which aim to help hospitality businesses increase profits by consolidating information, integrating business applications, identifying profitable guests, enhancing back-office processes, and providing management with visibility. It describes various Infor software solutions for property management, revenue management, financial management, and more that integrate to give businesses a single view of operations and guests.
Focus on your core efficiency
Expanding into new regions, meeting rapidly changing
consumer purchasing trends, managing revenue in the
face of rapidly increasing distribution costs and
complexities, and keeping up with accelerating
technological advances are just some of the
challenges facing the hospitality industry today.
To meet these pressures, hotels and management
companies must find ways to refine operational
processes, maximize and measure all sources of
revenue, and adapt to new best practices for engaging
and capturing guests, all while minimizing capital
expenditures and costs associated with support
functions such as IT.
You can still attain profitability and growth during this
heightened era of cost-savings—if you employ the right
technology. With the highly advanced functionality of a
modern hospitality management system, you can
streamline key processes across all aspects of your
properties, as well as speed response time to guest
expectations, seamlessly manage regional and global
operations, operate leaner, and measurably increase
revenue and margins.
You can do all this—and more—with the easy to deploy
and use Infor CloudSuite™ Hospitality. You’ll gain
24x7x365 access to your core business systems and
data in an environment that provides greater reliability
and security than you could provide on your own.
Hospitality expertise
Infor® has more than 25 years of experience helping
hospitality owners, executives and managers like you.
In fact, over 19,500 hospitality companies worldwide
rely on Infor solutions to manage their business. With
Infor CloudSuite Hospitality, you can take advantage of
that same deep domain expertise.
The solution is purpose-built for the highly unique
needs of your industry, offering the most functionally
rich and comprehensive cloud-based solution suite
available to the hospitality industry.
With CloudSuite Hospitality, your systems and data are
securely operated and managed by one of the world’s
leading data management experts. You can be
confident the system provides your enterprise-level,
business-critical data with the highest possible levels of
security and reliability.
With Infor CloudSuite Hospitality, you can meet rapidly
changing guest expectations, purchasing trends, and
the need to control costs and distribution complexity to
remain competitive, despite increasing market
pressures.
Softmogul is a complete suite of products to manage your hotel's operations, deliver a better customer experience, increase revenues and explore new markets to grow.
My Cloud Hospitality - Hotel Property Management System Sangeet Seth
"MyCloud Hospitality Property Management Solution" PMS - Online hotel booking system, - Rooms availability & rates management, - Repeat guest profiles & history, - Contracts management, - Web bookings through your hotel’s web site, - Management of availability & rates at 3rd party sites - Reservations made directly at your hotel, - Front desk operations including guest accounting, - Housekeeping - Points-of-sale order taking & settlements, - Debtors accounting and - Management reporting and sales analysis www.mycloudhospitality.com
Innkey Infosystems Pvt. Ltd. is cloud computing company dedicated to hospitality industry. The company have two products innkeypms - hotel management system on cloud and innkeypos - point of sale system for restaurant and bar
Focus on your core efficiency
Expanding into new regions, meeting rapidly changing
consumer purchasing trends, managing revenue in the
face of rapidly increasing distribution costs and
complexities, and keeping up with accelerating
technological advances are just some of the
challenges facing the hospitality industry today.
To meet these pressures, hotels and management
companies must find ways to refine operational
processes, maximize and measure all sources of
revenue, and adapt to new best practices for engaging
and capturing guests, all while minimizing capital
expenditures and costs associated with support
functions such as IT.
You can still attain profitability and growth during this
heightened era of cost-savings—if you employ the right
technology. With the highly advanced functionality of a
modern hospitality management system, you can
streamline key processes across all aspects of your
properties, as well as speed response time to guest
expectations, seamlessly manage regional and global
operations, operate leaner, and measurably increase
revenue and margins.
You can do all this—and more—with the easy to deploy
and use Infor CloudSuite™ Hospitality. You’ll gain
24x7x365 access to your core business systems and
data in an environment that provides greater reliability
and security than you could provide on your own.
Hospitality expertise
Infor® has more than 25 years of experience helping
hospitality owners, executives and managers like you.
In fact, over 19,500 hospitality companies worldwide
rely on Infor solutions to manage their business. With
Infor CloudSuite Hospitality, you can take advantage of
that same deep domain expertise.
The solution is purpose-built for the highly unique
needs of your industry, offering the most functionally
rich and comprehensive cloud-based solution suite
available to the hospitality industry.
With CloudSuite Hospitality, your systems and data are
securely operated and managed by one of the world’s
leading data management experts. You can be
confident the system provides your enterprise-level,
business-critical data with the highest possible levels of
security and reliability.
With Infor CloudSuite Hospitality, you can meet rapidly
changing guest expectations, purchasing trends, and
the need to control costs and distribution complexity to
remain competitive, despite increasing market
pressures.
Softmogul is a complete suite of products to manage your hotel's operations, deliver a better customer experience, increase revenues and explore new markets to grow.
My Cloud Hospitality - Hotel Property Management System Sangeet Seth
"MyCloud Hospitality Property Management Solution" PMS - Online hotel booking system, - Rooms availability & rates management, - Repeat guest profiles & history, - Contracts management, - Web bookings through your hotel’s web site, - Management of availability & rates at 3rd party sites - Reservations made directly at your hotel, - Front desk operations including guest accounting, - Housekeeping - Points-of-sale order taking & settlements, - Debtors accounting and - Management reporting and sales analysis www.mycloudhospitality.com
Innkey Infosystems Pvt. Ltd. is cloud computing company dedicated to hospitality industry. The company have two products innkeypms - hotel management system on cloud and innkeypos - point of sale system for restaurant and bar
FinancialForce Accounting for Salesforce. Put an end to re-keying data & using spreadsheets to create invoices. Eliminate CRM and accounting data silos. Put your Billing, AR, AP, GL, Financial Reporting & CRM all on one platform!
StrategicERP is into the business of developing ERP solutions specifically designed for Real Estate and Infrastructure industry.
StrategicERP is a web based application built by IITians on proprietary J2FX framework .
It is a single window solution to automate all the business transactions, it ensures optimum resource utilization and business process management to keep in pace with the times.
StrategicERP has 100+ clients across India. some of our esteemed clients consist of : Dosti Group, Rajesh Lifespaces, Dedhia Group, Naman Group , Pawan Group, Ravi Group, Maya Ventures, TVH Group , Kundan Spaces, Nilamber Group, Vedant Group and many more.
Cloud ERP (Enterprise Resource Planning) Software Datasheet from FinancialForceSwiftype
Leading Cloud ERP Software on the Salesforce Platform for small & medium businesses. Our customer-centric cloud-based ERP solutions blur the lines between CRM & ERP enabling richer customer engagements.
Visit http://www.financialforce.com/products/erp/overview/ for cloud ERP solutions for your business.
Bizom is a ‘Mobile First’ platform for retail channels and teams to transact, collaborate and accelerate.
Bizom allows sales rep to capture orders right from their mobile phones. Sales managers can plan and track field salesman activity, set targets and track achievements. Visibility on inventory and knowledge of previous outlet performance allows salesman to do a better job.
Create dynamic dashboards for your top management.
Get a single view glimpse of your sales topline and bottom line for your managements purview.
Real-time insights help our customers take tough decisions in split seconds.
Customizable Dashboards & Analytics is key differentiator for Bizom. Bizom is full of thoughtful touches to make a field executive's life simpler and more productive.
Transactions done are captured in real-time and sync'ed with your CRM if required on a periodic basis.
Intelligently suggested orders ensure that you give the optimal quantity to your retailer to avoid stockouts or on the other hand, prevent high returns.
The Gamification extension allows you to set targets in a social context for your sales team.
Ability to flexibly define the game type, the game parameters and the success KRAs with minimal/no customisation.
Covers all your supply chain workflows Van Sales, Distribution, Warehouse, Assets/Inventory, and dozens of others. All with minimal customization.
BITÁCORA REALIZADA A PARTIR DE LA CÁTEDRA DE ESCRITURA CREATIVA, IMPARTIDA POR EL MAESTRO FABIÁN GUERRERO OBANDO, CURSO DIDÁCTICO SOBRE EL ARTE DE LA ESCRITURA
É um produto indispensável para industrias responsáveis por estufas e caldeiras. A Tec Calor, fornece esse e outros produtos de máxima qualidade e procedência no mercado.
Umsetzungskonzepte und Nutzen von IT-Dienste-Katalogen für die IT-Versorgung...bmake
Umsetzungskonzepte und Nutzen von IT-Dienste-Katalogen für die IT-Versorgung in Organisationen
Eine Fallstudie im Hochschulumfeld
AKWI-Tagung 2015, Luzern
FinancialForce Accounting for Salesforce. Put an end to re-keying data & using spreadsheets to create invoices. Eliminate CRM and accounting data silos. Put your Billing, AR, AP, GL, Financial Reporting & CRM all on one platform!
StrategicERP is into the business of developing ERP solutions specifically designed for Real Estate and Infrastructure industry.
StrategicERP is a web based application built by IITians on proprietary J2FX framework .
It is a single window solution to automate all the business transactions, it ensures optimum resource utilization and business process management to keep in pace with the times.
StrategicERP has 100+ clients across India. some of our esteemed clients consist of : Dosti Group, Rajesh Lifespaces, Dedhia Group, Naman Group , Pawan Group, Ravi Group, Maya Ventures, TVH Group , Kundan Spaces, Nilamber Group, Vedant Group and many more.
Cloud ERP (Enterprise Resource Planning) Software Datasheet from FinancialForceSwiftype
Leading Cloud ERP Software on the Salesforce Platform for small & medium businesses. Our customer-centric cloud-based ERP solutions blur the lines between CRM & ERP enabling richer customer engagements.
Visit http://www.financialforce.com/products/erp/overview/ for cloud ERP solutions for your business.
Bizom is a ‘Mobile First’ platform for retail channels and teams to transact, collaborate and accelerate.
Bizom allows sales rep to capture orders right from their mobile phones. Sales managers can plan and track field salesman activity, set targets and track achievements. Visibility on inventory and knowledge of previous outlet performance allows salesman to do a better job.
Create dynamic dashboards for your top management.
Get a single view glimpse of your sales topline and bottom line for your managements purview.
Real-time insights help our customers take tough decisions in split seconds.
Customizable Dashboards & Analytics is key differentiator for Bizom. Bizom is full of thoughtful touches to make a field executive's life simpler and more productive.
Transactions done are captured in real-time and sync'ed with your CRM if required on a periodic basis.
Intelligently suggested orders ensure that you give the optimal quantity to your retailer to avoid stockouts or on the other hand, prevent high returns.
The Gamification extension allows you to set targets in a social context for your sales team.
Ability to flexibly define the game type, the game parameters and the success KRAs with minimal/no customisation.
Covers all your supply chain workflows Van Sales, Distribution, Warehouse, Assets/Inventory, and dozens of others. All with minimal customization.
BITÁCORA REALIZADA A PARTIR DE LA CÁTEDRA DE ESCRITURA CREATIVA, IMPARTIDA POR EL MAESTRO FABIÁN GUERRERO OBANDO, CURSO DIDÁCTICO SOBRE EL ARTE DE LA ESCRITURA
É um produto indispensável para industrias responsáveis por estufas e caldeiras. A Tec Calor, fornece esse e outros produtos de máxima qualidade e procedência no mercado.
Umsetzungskonzepte und Nutzen von IT-Dienste-Katalogen für die IT-Versorgung...bmake
Umsetzungskonzepte und Nutzen von IT-Dienste-Katalogen für die IT-Versorgung in Organisationen
Eine Fallstudie im Hochschulumfeld
AKWI-Tagung 2015, Luzern
POS (Point of Sale) software development refers to the process of creating software applications that facilitate sales transactions and streamline business operations at the point of sale. A point of sale is the location where a customer completes a purchase, such as a retail store, restaurant, or online store.
10 things to look while choosing the right franchise management solutionsoffront marketing
Covid-19 has disrupted franchising industry like no other business in the growing industry. Almost every size of the business in every sector had to face operational problems including safety, compliance, customer retention and driving performance. But with so many changes on the day to day activities and with the rapid digitization of technology, the business must be able to offer the latest Franchise management Solution and business methods available. A once you accept that using technology makes running your franchise business easier and efficient, there’s no coming back.
1CRM enables businesses to create long-lasting customer relationships and experiences with the most intuitive, customizable and cost effective customer relationship management (CRM) solution on the market. By focusing on a comprehensive and easy to customize CRM solution, 1CRM is putting tailored-fit CRMs within reach of businesses everywhere.
FinancialForce Professional Services Automation (PSA) DatasheetSwiftype
FinancialForce Professional Services Automation (PSA) is a cloud based services solution that leverages the power of Salesforce CRM and Force.com to manage your people, customers, projects and financials in one integrated services management application.
At Ben FZE, we know that time-to-market is critical and therefore, complement the technical aspects of our high-performance products with world-class expertise and exceptional customer service. We work closely with our customers to ensure that the cost and time of development is as low as possible. Because communications networks are so mission critical, our best of the breed solutions that goes into networking equipment live up to high standards of reliability, availability and serviceability.
NetSuite’s fully integrated
“all-in-the-box” solution provides customers with all the capabilities needed to run their business processes entirely on the platform.
Software Engineering and Network Infrastructure Companies in the PhilippinesJinisys Software
Jinisys Software Inc., is a property management system provider for parallel markets in hospitality and real estate industries. Also offers custom software development for both web and desktop solutions.
Above Infranet Solutions Inc., is a systems integrator and network infrastructure service provider in the Philippines.
Is your business poised for long-term growth?
Which engineers are under-performing?
Are you meeting all of your SLA commitments?
How do you know if your services are priced correctly?
Who is your most profitable client?
Understand your business.
=====================================================
For more information about Autotask:
Integrated Computer Systems, Inc.
3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines
Tel: (+63 2) 744 3000 • 727 3801
Fax: (+63 2) 721 4502 • 621 9464
Email: info@ics.com.ph
Website: http://www.ics.com.ph
Retail, banking, hotels, financial services, insurance, consulting, and agriculture are among the most common business sectors that use CRM. CRM assists various industries in managing their day-to-day operations and improving client attentiveness.
Let’s take a look at the top 20 CRM software that has always been utilized by large corporations to manage their customer relationships. Some of these CRM software companies emphasized two aspects: ease of use and reasonable pricing.
#Software #CRMSoftware #Technology #CustomerRelationshipManagement #Management #CRMcompany #BestManagementSoftware
KilatSoft is one of the Indonesia leading ICT Services Company. We support companies in important decisions on strategy, operations, technology, organization and technical – cross-industry and cross-border. Together with its clients, KilatSoft works towards achieving clear competitive advantages and upgrading enterprise value over the long term.
Sage X3 improves efficiency across your business and provides the insight your employee’s need, when they need it. In the office or on a mobile device, Sage X3 gives you the tools to reduce costs, grow revenue, and win new customers both locally and globally. http://www.frontline-consultancy.com/page/Sage+X3
Helpdesk software has become an absolute essential for businesses. Especially the ones who look forward to scaling and expanding their customer base in near future. After all, everyone wants to see their customers delighted about their products and keep their customer support team motivated. But how do you pick the best one that works for you? Here’s a guide to help you out!
Similar to Infor Hospitality Solutions Overview (20)
1. Increase profits
In the competitive hospitality industry, you need every
advantage to decrease costs, improve profits, grow
your business, and keep your guests coming back for
more. To do so, you need a technology partner that
understands your business and can deliver globally
innovative solutions-whether your organization is a
hotel, resort, casino, or government lodging agency.
Like many hospitality companies, yours probably has a
technology system that delivers front-of-the-house
property management system (PMS) data, but doesn’t
combine that data with back-of-the-house financial
information for management reporting. As a result, you
manage your plans, budgets, and forecasts with a
time-consuming, error-prone collection of unconnected
spreadsheets, or try to get a generic financial
management system (FMS) to fit your
hospitality requirements.
To make better decisions and drive more revenue, you
need to connect your hospitality-specific strategy and
plans to your front- and back-office systems. And to do
that, you need multi-departmental hotel software that
touches every area of your business, whether it’s your
financial and asset team; central reservations or
corporate office; on-property operations; sales,
marketing, and loyalty team; maintenance group; or
coordinators of labor and staffing schedules. In other
words, you all have to work from one common plan.
Change the way you work
Streamline your operations, centralize your processes,
and increase your bookings with Infor®, the world’s
largest software company with a commitment to the
hotel industry. Join more than 13,700 hotels, resorts,
gaming properties, and government housing facilities
worldwide that use Infor hotel software, which was
developed by technology experts who have more than
25 years of experience in hospitality. You’ll get better
information, more efficient processes, and top-notch
support and services. That means you can implement
and support your applications around the world, and
access additional applications as your business
needs grow.
Because Infor Hospitality Enterprise solutions deliver
the same type of user experience your employees are
already familiar with via social media, they will be able
to easily interact with the system and collaborate with
the rest of your organization. And because all Infor
applications share a common look and feel, your
employees will easily be able to access multiple Infor
applications. At your fingertips, you’ll get:
• Actionable business intelligence, collaboration,
real-time alerts and notifications, and enterprise
searches-allowing you to react to user-generated
content quickly and effectively, driving guest
satisfaction and overall performance
• Graphical dashboards that allow your management
team to stay on top of what is happening across
your business, and to initiate actions within the
same dashboard
• Role-based personalization for key
business processes
• Specific access to critical information via the Internet
• Embedded business intelligence that provides you
with key performance indicators as you are making
business decisions
Infor Hospitality Enterprise Solutions
2. 2 Infor Hospitality Enterprise Solutions
Connect your systems easily with Infor ION
You can connect both Infor and non-Infor systems with
Infor ION (Intelligent Open Network), which delivers
enterprise-wide workflow, event management, security,
analytics, and business interoperability between systems.
You’ll be able to integrate heterogeneous products so
they have the same look and feel, and so they act as a
single suite.
Once you identify your key business processes to the
system, Infor ION Pulse and activity streams will
automatically alert your users to production issues, supply
chain issues, and customer demand variability
requirements so they can respond immediately.
You’ll be able to quickly make better business-critical
decisions with ION, because everyone in your
organization will be looking at the same data in the right
application, and you’ll get information you can trust.
Take a look at the ION connection between Infor HMS
and Infor EAM:
• When a guest checks in, Infor HMS sets the room
status to “occupied” and seamlessly provides Infor
EAM with guest information including name, contact
information, and VIP status.
• When a guest checks out, Infor HMS updates the room
status to “vacant” and clears the guest information in
Infor EAM.
• When a room is designated “out of order,” Infor HMS
creates a work order/incident in Infor EAM. Once the
work order/incident is resolved in Infor EAM, Infor HMS
marks it “complete.”
When it comes to system upgrades, you’ll be able to
handle them independently so they have minimal impact
on your business operations.
Integrate collaboration with
business processes
The Infor Ming.le platform is part of Infor’s ongoing
commitment to redefining business software as you know
it. You get the most innovative social collaboration
technologies translated into a business environment and
fully integrated across business processes, rather than just
added on. With Infor Ming.le, users get a powerful
assortment of advanced tools in an easy-to-use package
that includes:
• Contextual intelligence-Infor Ming.le combines
real-time information from ERP, SCM, enterprise asset
management (EAM), and financial systems, as well as
any other transactional information, on a single screen.
It automatically senses the type of work you’re doing
and displays information relevant to that task, without
requiring you to search for information and store
the results.
• Tasks and alerts-Infor’s technology transmits
transactional information in real time, so you can keep
up with the progress of important activities. You can
filter, view, and monitor information to keep tabs on the
items that matter most. Infor Ming.le also includes a
workflow interface that can push approvals and alerts
to the appropriate people when problems arise.
• Drill back-Analytics and reports in Infor Ming.le feature
full drill back capabilities so you can see the
information supporting the data on your screen. If total
costs suddenly spike on one production line, for
example, you can immediately drill down and see
which component of cost changed most to contribute
to the increase. You’ll be able to zero in on issues that
matter and keep your operations under control
more easily.
• Social objects-Drawing on a concept from the social
media world, Infor Ming.le lets you “follow” particular
social objects and people, delivering automatic notices
based on parameters that you define. For example, if
you’re a sales rep, you can be automatically notified of
all activity relating to a top customer, receiving updates
when orders are received, invoices are paid, and more.
Get what you need, when you
need it
Maybe you’re looking for a simple-to-use, single-property
software system. Or maybe you need a fully integrated
enterprise business solution. Whatever you need, you’ll
profit from a multi-departmental approach that touches
Infor Hospitality Enterprise Solutions:
• Consolidate information.
• Integrate business applications.
• Identify your most profitable guests.
• Enhance back-office business processes.
• Allow your management team to stay on top
of what's happening.
• Provide you with higher returns.
3. 3Infor Hospitality Enterprise Solutions
every area of your business, from front- of-the-house
guest touch point solutions to back-of-the-house financial
management solutions to everything else-including
marketing, engineering and asset management, and
human capital management solutions.
Property management
Give your guests more than they expect, and they’ll keep
coming back for more-boosting your profits in the process.
Whether your property is a small, two-star hotel or a
multi-site luxury brand, you can manage availability, rates,
reservations, guest profiles, and in-house services with
Infor HMS (Hospitality Management System), a multi-tier
system that:
• Is built upon the proven Infor technology framework.
• Has seamless Infor ION integration capabilities.
• Follows service-oriented architecture (SOA)
design patterns.
You can effectively compete in the global hospitality
marketplace and easily integrate to other Infor solutions
with Infor HMS, which is designed for today’s hospitality
business and serves as the foundation for our next
generation of hospitality solutions.
With Infor HMS, you can:
• Integrate your traditional PMS with your central
reservation system (CRS) in a single database.
• Add any package item to any rate plan, allowing
guests to dynamically enhance their packages and
hotel-stay experiences.
• Determine guests’ lifetime value each time they make
a reservation or check in to one of your properties.
• Design your own screen layouts to fit your
business requirements.
• Deploy the solution on site or in the Infor cloud, or take
advantage of other options. In addition, you’ll be able
to deploy HMS as a software-as-a-service (SaaS)
application in the future.
• Get the information you need from a single screen.
• Use existing interfaces that have already been
developed for third-party hospitality products.
• Ensure you fully comply with credit card certification
PCI/PADSS 2.0 guidelines, because Infor HMS is
PCI-DSS-compliant. Take advantage of a secure
payments and notification (vault) component that
securely stores credit card information.
Because Infor HMS is configurable and customizable,
you’ll be able to enhance workflow and increase
production. You can access the system’s business
functions as web services, and exchange business data
content with other software systems.
You’ll get a centralized, unified look at your guests and
your business performance, because Infor HMS
incorporates Hotel Technology Next Generation) (HTNG)
standards that allow the hotel industry’s many systems to
work together. By integrating HMS with Infor EzRMS
revenue management, you can reach the right channel, at
the right time, with the right room, at the right price.
By creating a centralized profile for each of your guests,
you can:
• Track guest preferences.
• Simplify reservations and provide your guests with
personalized, consistent services.
• Increase cross-sell and up-sell opportunities.
• Make instant reservations for sister properties from a
single database.
Because Infor HMS clearly separates the presentation tier
(HTML creation) from the business tier (encapsulation of
business rules and logic), you get maximum flexibility to
integrate the application with other products. You can
consume business functionality as services, and
seamlessly exchange business data content with other
software systems. You can also create versatile
integration solutions with various partners in the hospitality
information technology landscape.
You can perform all the actions that you invoke on an
HTML screen over the Internet via a web service interface,
which is implemented with Simple Object Access Protocol
(SOAP) and Hypertext Transfer Protocol (HTTP), and
Join more than 13,700 hotels, resorts,
gaming properties, and government
housing facilities worldwide that use
Infor hotel software.
4. 4 Infor Hospitality Enterprise Solutions
employs widely used standards such as Extensible
Markup Language (XML), SOAP, and Web Services
Description Language (WSDL). For example, you
can remotely:
• Create a reservation.
• Check in a customer.
• Access customer profiles.
• Process payments.
• Extract data such as reservations and rates.
• Perform device-level activities.
• Update records.
You can also subscribe to receive notification of specific
Infor HMS events, for example, check-ins, check-outs, and
new reservations. When the event takes place within the
system, HMS automatically sends a SOAP web service
message to the subscriber.
Plus, HMS’ web services provide you with an address
function for message routing, identification, and session
management; and a security function for authentication.
Mobility
In the hospitality industry it’s all about speed, and about
allowing guests to communicate the way they want to with
selected businesses. With Infor HMS Mobility, your staff
and guests can access information directly from their
enterprise applications in real time via mobile devices,
without interfaces and middleware.
Your employees will be able to act on the spot and
complete tasks instantly, even if they need to coordinate
with other team members or departments.
Your managers can monitor the real-time workload of
activity, completed tasks, and interaction with guests. As a
result, staff efficiency will increase, and you’ll be able to
track and measure accountability.
Plus, your guests can immediately convey their hospitality
concerns to you via their in-room laptops and
mobile devices.
You can choose from two categories or service types:
Mobile hotel services. As a hotel associate, you can
perform the same functions on a hotel-owned Apple®
iPad® that you perform on a standard workstation, using
the same HMS credentials and graphical interface. For
example, you can check in guests on your iPad curbside
or at conference registration desks to speed up the
process or to simply cut check-in or check-out wait time at
the front desk. Plus, your concierge will easily be able to
integrate information on local attractions to maps, and
your housekeepers and rapid-response team will be able
to work more efficiently.
Mobile guest services. With Infor HMS Mobility, your
guests can complete tasks that are traditionally completed
by a hotel associate-for instance, check-in and
check-out-from their personal mobile devices. Your
organization can customize logos, colors, images, and
fonts on the app to maintain brand consistency.
Revenue management
In general, hotels using a revenue management solution
(RMS) increase their turnover by 4% to 7% and their profits
by 50% to 100%-without any increase in cost. Yet
traditionally, existing solutions require intensive consulting
and necessitate months of data collection before being
fully operational for use by revenue management
specialists within the operation.
But there’s an alternative. You can get an easy-to-use,
out-of-the-box RMS that’s specifically developed for the
hospitality industry.
With Infor EzRMS, you can sell the right product to the
right customer at the right time for the right price. That’s
because the core software application calculates demand
forecasts for each future use of your hotel rooms, and
recommends appropriate selling strategies,such as
open/close rates, stay controls, open/close room
categories, and overbooking levels-maximizing your yield
and profit.
You’ll get:
• Lower costs. Make your service offering price
extremely competitive with our software-as-a-service
(SaaS) subscription model.
• Greater flexibility. Create local, regional, or centralized
revenue management structures/organizations.
• Greater revenue opportunities. Get higher-value
products and services-such as daily yield and database
audits-with value-added additions to our core modules.
You’ll be able to provide end users with lower-cost
support and more efficient product upgrades.
• Direct links to sales and distribution channels. Take
advantage of direct interfaces to your distribution
channels, including reservation systems and online
hotel room portals.
5. 5Infor Hospitality Enterprise Solutions
Financial management
You can cut costs, grow revenue, and streamline
operations with the following accounting software that’s
specific to hospitality departments, ledgers, and users:
Infor SunSystems for Hospitality. Get a reliable view of
financial performance across your entire organization, and
adapt to challenging business environments. More
importantly, get software that complies with industry
regulations and best practices. Plus, easily calculate cover
counts, occupancy statistics, and no-show revenue.
In addition, conduct hundreds of daily transactions, share
valuable information deep within those transactions, and
adapt your processes as business conditions and
regulatory environments change. By combining Infor CPM
(Corporate Performance Management) and Infor
SunSystems with Infor Query & Analysis-a simple,
easy-to-use operational business intelligence tool-you’ll
be able to analyze and filter reports via Microsoft® Excel®
to view the exact information you need at a moment's
notice. That means you'll have the right data to keep costs
in line, and to forecast and measure your business trends
with just a few key strokes.
With mobile devices such as iPads, you can use Infor
Motion Query & Analysis on the move, at the airport, and
in a board meeting or presentation, both to access and
analyze your business data in real time, and to help
identify trends and unexpected results. Thanks to an
offline mode, you can see your query results even when
you’re not connected to the server. With Infor Motion
Query & Analysis, you get anytime, anywhere self-service
reporting, and can increase the speed of your overall
business via a secure, easy-to-use mobile portal
You’ll be able to:
• Deliver information to your hotel owners, franchise
operators, managers, and staff at the time they need it,
so they can make better decisions.
• Find out what’s happening as it happens, so you can
address urgent issues immediately and gain more
control over your business.
• Identify trends and recognize opportunities by
measuring and tracking KPIs for each of your
properties at will.
• Reduce transaction costs.
• Shorten process cycle times.
• Improve your bottom line.
Infor Lawson Financials for Hospitality. Focus on your
customers with tailored back-of-the-house software that
complies with industry regulations and best practices.
Easily calculate cover counts, occupancy statistics, and
no-show revenue. In addition, conduct hundreds of daily
transactions, share valuable information deep within those
transactions, and adapt your processes as business
conditions and regulatory environments change.
Whether you have a small, two-star hotel or a multi-site
luxury brand, you can grow revenue and cut costs,
because Infor Lawson Financials for Hospitality has
seamless integration to Infor Corporate Performance
Management. You’ll be able to measure trends against
budgets, forecasts, and data from your property
management system, point of sale system, and other
operational systems to get a reliable view of financial
performance throughout your entire organization
-allowing you to make quick decisions and
increase profits.
Continuous control monitoring
You can better run, plan, and control your business with
Infor Risk and Compliance (Approva) for Hospitality, which
recognizes that knowledge + speed = profit. You’ll get a
complete look at all your enterprise software products,
because Infor-unlike other continuous control monitoring
(CCM) software vendors-is a one-stop shop that integrates
all your applications.
With Continuous Monitoring for Hospitality, you can:
• Automatically monitor key control points across
your enterprise.
• Identify and reconcile inconsistencies and
control breakdowns.
• Make business users accountable for controls.
• Provide an independent layer of quality assurance.
• Ensure data integrity and quality across siloed and
multi-purpose applications.
Because of that, you will:
• Improve financial governance and control.
• Better manage risk.
• Address regulatory pressures.
• Help management monitor and mitigate potential fraud
and misconduct.
• Optimize costs and improve profits.
6. 6 Infor Hospitality Enterprise Solutions
Out of the box, your finance, audit, and IT users will be
able to share a common platform while they
independently monitor all four control layers for core
financial processes: system configuration, user access,
master data, and transactions. The result? You will get the
broadest and deepest possible support of major
applications, plus independent validation that your
controls are effective.
Corporate performance management
Analyze business results and plan for growth with a
world-class corporate performance management (CPM)
solution tailored toward your industry-Infor Corporate
Performance Management for Hospitality. You’ll be up and
running quickly, because hospitality best practices are
built into the system.
Streamline your business processes, automate your
budget cycle, consolidate information about your financial
performance, create customized reports for your business,
and thoroughly analyze your financial data. You can sort
and filter reports to view the exact information you need at
a moment’s notice, so you’ll have the right data to keep
costs in line and forecast correctly. That means you’ll be
able to make better decisions, cut costs, and
grow revenue.
You can:
• Analyze your revenue and recast your budgets within
minutes or hours, instead of days or months.
• Close budgets in three to four days.
• Grow your business without adding headcount.Reduce
printing and support green initiatives.
• Determine the best way to make an overall profit by
analyzing different occupancy and food service
scenarios, whether your property is a hotel or casino.
Join hospitality companies that have cut their budgeting
time in half with Infor Corporate Performance
Management.
Customer relations
Personalize your inbound and outbound marketing
programs with Infor CRM (Customer Relationship
Management) for Hospitality, which tailors offers to your
customers’ specific wants and needs at any given time.
You need to ask your guests only once about their
preferences and service-level requests, because you get
a centralized profile for each customer.
As you learn more about guest preferences, you can
market more effectively to-and better serve-your most
valuable guests.
You’ll be able to:
• Increase sales by as much as 54% online and 36%
offline with product promotions.
• Retain more customers while increasing their loyalty
and value.
• Reduce costs by moving customer contact from call
centers to lower-cost channels, such as your web site.
• Achieve 100% ROI in as little as five months.
• Get the information you need to make more profitable
decisions, faster.
Enterprise asset and incident management
You could face a scenario like the following without an
asset and incident management solution, also known as
enterprise asset management (EAM): Your heating,
ventilation, and air-conditioning (HVAC) or laundry unit
fails, and you have to spend hundreds of thousands of
dollars in repairs and workarounds, and face customer
satisfaction issues. Plus you lose business-all because you
didn’t consider all the implications of asset maintenance.
You have got to take it deeper than just looking at a
calendar or responding after an asset has already failed.
You need to log and track maintenance incidents,
everything from daily activities like unclogging a sink or
changing a light bulb to special projects like remodeling a
wing of rooms.
Track your entire organization’s assets and maintenance
incidents and perform preventive maintenance with Infor
EAM. You will get fewer out-of-service calls for each of the
assets, decrease costs, and drive profits and growth.
You will be able to:
• Reduce downtime.
• Delay new capital purchases, because your assets will
last longer.
• Prevent problems by scheduling preventive
maintenance.
• Track equipment according to federal or other
regulatory compliance guidelines.
• Implement capital-saving processes such as
warranty management, labor management, and
streamlined purchasing.
• Reduce inventory costs and energy consumption.
7. 7Infor Hospitality Enterprise Solutions
By proactively managing your assets and maintenance
activities, you can:
• Improve labor productivity by 20%.
• Reduce inventory levels by 30%.
• Decrease new-equipment costs by 5%.
• Increase equipment availability by 10%.
• Improve warranty cost recovery by 50%.
Workforce management
You need to provide great service to your customers so
they keep coming back, yet you also have to control your
largest expense-your workforce. Control costs, increase
revenue, and adapt to changing conditions on the fly with
Infor Workforce Management for Hospitality, which
integrates with your infrastructure and covers all areas of
workforce management-planning, scheduling, time and
attendance, absences, and performance.
You’ll be able to:
• Reduce gross payroll by as much as 6%.
• Completely automate pay rules.
• Spend less time rearranging staff schedules.
• Automatically generate casino floor schedules.
• Align employee schedules with demand forecasts.
• Make your employees happier, reducing turnover.
• Make your customers happier by providing them with
better service.
Talent management
Consistently hire the most qualified candidates, and retain
the best and the brightest employees. With Infor Talent
Management for Hospitality, you can optimize your human
capital in many different ways, from talent acquisition and
performance management to compensation management
and succession planning. As a result, you can:
• Help identify top candidates and hire
more strategically.
• Perfect compensation levels and benefit plans.
• Design training plans based on business goals.
• Create development opportunities for top performers.
• Help reduce attrition and flight risk.
Gaming management
Keep a long-term place at the table with high-performance
Infor gaming solutions, joining 100% of the Fortune 500
gaming companies and 93% of the Las Vegas strip.
Collect and analyze real-time data from many
sources-while complying with government
regulations-with:
Infor Infinium FMS. Build a solid, secure financial
foundation for conducting business, both locally and
globally. You’ll be able to choose the components that are
right for you, from general ledger, payables ledger, and
accounts receivable to project accounting, currency
management, and global taxation. All the components
integrate seamlessly with one another-as well as with Infor
Corporate Performance Management and other Infor
solutions-for an even greater return on your investment.
Infor Infinium HCM. Get in-depth knowledge of your
workforce with our human capital management (HCM)
solution. You’ll be able to manage payroll easily and
quickly, streamline benefits administration, analyze HR
patterns and trends, track and monitor HR costs, and gain
competitive advantage. That means you’ll be able to make
better decisions, faster.
Infor Workforce Labor Scheduler. Get the right skill, at
the right table, with the right group rotation. You can’t
afford to spin your wheels on tactical scheduling and
compliance issues, because your customers expect
exceptional service at every touch point. Meet the
forecasted demand of table games while you break down
department barriers and incorporate key operations into a
single, comprehensive workforce scheduling solution.
You’ll be able to:
• Get the most out of your employees.
• Make better decisions.
• Control costs.
• Keep your customers’ information secure.
• Deliver extraordinary service.
Flexible deployment options
You can activate our applications in a way that makes the
most sense for your business, and change your approach
over time.
Have it your way. Choose which applications to deploy on
site at your hotel or corporate office and which ones to
deploy in the cloud. Regardless of your deployment