Cloud Contact Centre (CCC) is a true cloud-based multi-channel contact centre solution that provides advanced features, resilience, and voice quality without requiring any on-site hardware. CCC offers flexibility to scale the number of agents up and down as needed, easy implementation within days, and 99.999% availability through co-location within BT's core network. For a single, competitive monthly fee per agent, businesses gain access to all CCC features and capabilities with no large upfront capital costs.

1. Contact centres increasingly need the
commercial and operational agility that
cloud software delivers but you also need
the advanced features, resilience and
voice quality associated with traditional on
premise solutions.
Our Cloud Contact Centre (CCC) is true cloud - meaning that
you have no hardware on site and you have no limitations of
capacity. It blends advanced cloud contact centre innovation
and features with the resilience and scalability of BT’s core
network; giving you the flexibility and peace of mind
you need.
Cloud Contact Centre will improve your contact centre by
giving you access to features our competitors would charge
you heartily for.
With advanced features, no capex, and a single integrated,
highly competitive licence price, CCC is perfect for any
business running a contact centre.
Cloud Contact Centre.
The multi-channel contact centre solution.
Daviker.co.uk 0800 458 22 22
Quick & Easy Implementation.
Unrivalled Resilience.
We can deliver CCC in days, not months. Our solution is quick and easy to implement thanks to
it’s Cloud nature and our friendly and intuitive user interface. In the time it takes to arrange a
demonstration of a traditional on premise solution, we can have delivered your first calls.
CCC is co-located within BT’s core network and interconnects directly with the BT internet backbone.
CCC is delivered from two UK based nodes each offering high availability with geo resilience and no
single point of failure. What does all that mean? It means we can deliver 99.999% availability.
Key Benefits:
Clear and Simple Pricing.
You have no hardware on site and you have no limitations of capacity. CCC scales with your
requirements allowing you to have 10 agents on Tuesday and 25 on Wednesday and back to 10
on Thursday, you’ll only be billed for what you use. All your staff need is an internet connection
and a web browser and they can access Cloud Contact Centre from home, at work or at remote
offices.
CCC is True Cloud.
We charge a fixed price per agent per month plus the cost of your phone calls. It’s as simple as that.
We have a single price that includes all our features providing you with complete financial clarity
and no hidden extras. CCC allows you to get a feature rich contact centre solution with no capital
outlay and low monthly costs.
All this for one monthly fee,
based on the actual number of
agents you used.
99.999%
£X.XX
BT

2. How we will support your investment.
At Daviker we believe our customers need support whilst using technology, rather than the other way round. That’s why
we only have a customer support team, staffed by friendly technical people with a keen customer service focus.
We’re proud of our customer support team and the way they help Daviker customers 24/7.
Daviker.co.uk 0800 458 22 22
Features:
Multi-channel contact centre solution handling voice,
email, SMS and chat.
True cloud system - no hardware on site and no limitations of
capacity.
Only billed for what you use.
Lives inside the BT Cloud, no need to worry about back-ups or
resilience.
No installation of software and no equipment on site. Hit our
URL and everything will be there waiting for you.
A PC, IP phone or a landline number is all you need.
Can handle practically unlimited calls and users.
Can be set up quickly and into your contact centre NOW - not in
a week or months time.
Advanced IVR features such as - Golden Ticket, comfort
messages and position in queue.
PCI compliant and IVR payment gateway.
Real time dashboard and historical reporting suite.
Single Solution.
CCC delivers all the features you need to run an Inbound
or Outbound Contact Centre under one highly competitive
licence price. Contact Centres receive financial clarity and
won’t pay anything extra for communication channels,
reports, change requests or service costs.
Quick Simple Installation.
CCC is implemented in hours – so your customers quickly
start realising the value of new features, new channels to
market and new mcommercial terms. Everything runs from
the cloud, so no new hardware is required and all features
are accessed via a secure, easy to use web portal.
24/7 support - 93.9% of calls answered
in under 10 seconds
Web-based training
Product updates
Face-to-face account management
Performance and compliance reviews
Workshops
£0
Offer Your Customers More:
Can your Contact Centre
scale from 1 - 100
within minutes?
“I can have as many agents
as I need, anywhere I want
them. CCC gives me total
flexibility.”