This document discusses call center solutions from Poltys including call center software, IVR, call recording, agent desktop applications, and professional services. The call center software allows for real-time monitoring of agents, customizable reporting, and integration with other applications. Professional services help integrate the call center software with CRM systems to improve agent efficiency and reduce hold times for customers.
CRM Powered by Secure Online Desktop Srl is a powerful and useful tool to increase the number of customers, to maximize worker productivity, to manage better the operator calls and incoming calls.
Ease to use: CRM Powered by Secure Online Desktop Srl has been realized to meet of call centers needs. It's easy to use and to manage thanks to the intuitive and self explanatory icons.
Automatic call action: CRM Power by Secure Online Desktop Srl thanks to "Auto Call Action" is able to optimize calls to operators providing only those with satisfactory outcomes. System allows you to set the number of calls to be launched on the basis of available operators and to manage contacts by time and date.
Inbound calls: CRM Powered by Secure Online Desktop Srl allows to manage incoming calls, entering data in a shared agenda on both PC and on mobile devices with extreme ease, and to fix appointments for others and to associate to each operator an external buyer via a phone number.
Medico SFA (Sales Force Automation) MR Reporting SoftwareJibran Rarh
Medico SFA (Sales Force Automation)
Medico SFA is a sales force automation software application designed for the Indian
pharmaceutical industry. It includes the following features:
Doctors’ Call management and reporting system
Field expense claims and approvals
Field staffs’ leave application and approval
Stocks of samples at field staff level
Tour plan with deviations if any
Route mapping and fare charts.
Hierarchical drill down reports for managers.
Integration capabilities with Medico eDSS / other BI tools.
Monitoring key performance indicators in the field
o Call average
o Doctor coverage
o Doctor calls missed
o Repeat calls missed
o Missing / un-submitted daily call reports
o Field staff expense auto generation from routes worked in as per the DCR
o Expense approval work flow
o Joint working reporting
o Receipt of samples / PI and pending allocation
o Wholesaler and retailer visits etc.
CRM Powered by Secure Online Desktop Srl is a powerful and useful tool to increase the number of customers, to maximize worker productivity, to manage better the operator calls and incoming calls.
Ease to use: CRM Powered by Secure Online Desktop Srl has been realized to meet of call centers needs. It's easy to use and to manage thanks to the intuitive and self explanatory icons.
Automatic call action: CRM Power by Secure Online Desktop Srl thanks to "Auto Call Action" is able to optimize calls to operators providing only those with satisfactory outcomes. System allows you to set the number of calls to be launched on the basis of available operators and to manage contacts by time and date.
Inbound calls: CRM Powered by Secure Online Desktop Srl allows to manage incoming calls, entering data in a shared agenda on both PC and on mobile devices with extreme ease, and to fix appointments for others and to associate to each operator an external buyer via a phone number.
Medico SFA (Sales Force Automation) MR Reporting SoftwareJibran Rarh
Medico SFA (Sales Force Automation)
Medico SFA is a sales force automation software application designed for the Indian
pharmaceutical industry. It includes the following features:
Doctors’ Call management and reporting system
Field expense claims and approvals
Field staffs’ leave application and approval
Stocks of samples at field staff level
Tour plan with deviations if any
Route mapping and fare charts.
Hierarchical drill down reports for managers.
Integration capabilities with Medico eDSS / other BI tools.
Monitoring key performance indicators in the field
o Call average
o Doctor coverage
o Doctor calls missed
o Repeat calls missed
o Missing / un-submitted daily call reports
o Field staff expense auto generation from routes worked in as per the DCR
o Expense approval work flow
o Joint working reporting
o Receipt of samples / PI and pending allocation
o Wholesaler and retailer visits etc.
ABM is complete business management software for small and medium size enterprises to maintain their accounts, books, stock, orders & manage your Inventory.
Service007 is a flagship product of Customer Broadcast. Started in the Year 2000, Customer Broadcast has served many prestigious clients - deploying some of the best made-to-order and out-of-the-box Software and also manages end-to-end Customer Service activities through our State-of-the-art call centers in Chennai, Trichy and Ranipet.
Innkey Infosystems Pvt. Ltd. is cloud computing company dedicated to hospitality industry. The company have two products innkeypms - hotel management system on cloud and innkeypos - point of sale system for restaurant and bar
StrategicERP is into the business of developing ERP solutions specifically designed for Real Estate and Infrastructure industry.
StrategicERP is a web based application built by IITians on proprietary J2FX framework .
It is a single window solution to automate all the business transactions, it ensures optimum resource utilization and business process management to keep in pace with the times.
StrategicERP has 100+ clients across India. some of our esteemed clients consist of : Dosti Group, Rajesh Lifespaces, Dedhia Group, Naman Group , Pawan Group, Ravi Group, Maya Ventures, TVH Group , Kundan Spaces, Nilamber Group, Vedant Group and many more.
Dos and don'ts of digital transformation Barbara Biro
Branch of the Future, the digital branch, retail banking transformation, automation of retail banking services, customer experience and journey design, digital financial services and customer experience
New datasheet for CLM Platform for automobile dealers. The document outlines the benefits, features, screens of the new CLM v2.0 released by Crosscode.
Crosscode CLM is a proven business enabler across dealerships.
Get in touch with us for more details.
Email us at enquiry@crosscode.in with the subject line CLM Platform.
Just like the wide range of businesses they're used in, POS systems come in variety of types and capabilities. The needs of a retail store vs. a restaurant are different enough that there isn't a single solution to fit every application. POS systems are a combination of software and hardware that has come a long way from basic cash registers. Finding the right combination of components is key to properly managing your business, maintaining customer satisfaction, and being successful. The most valuable POS system is one that will allow you to run your business the way you need to.
How Small Businesses can grow faster using Cloud Communications and TelephonyKnowlarity
SMEs and SMBs are often hailed as the backbone of emerging market economies. Traditionally they have relied on outdated technology and systems which have limited their productivity and prevented them from realising their true potential. However, an increasing number of SMEs are beginning to adopt technology that can help them jump to the next level of evolution.
Cloud telephony is one such technology that the SME and SMB space is embracing with a certain degree of alacrity as business owners begin to understand how it can help them enhance customer retention, loyalty and decrease operational costs. Enlisted below are six of the most business benefits of cloud telephony for SMEs and SMBs.
Roadmap CRM is easy to automate the leads and salesperson daily activities. Integrated with google map, easily to track the salesforce. Register for the free demo.
ABM is complete business management software for small and medium size enterprises to maintain their accounts, books, stock, orders & manage your Inventory.
Service007 is a flagship product of Customer Broadcast. Started in the Year 2000, Customer Broadcast has served many prestigious clients - deploying some of the best made-to-order and out-of-the-box Software and also manages end-to-end Customer Service activities through our State-of-the-art call centers in Chennai, Trichy and Ranipet.
Innkey Infosystems Pvt. Ltd. is cloud computing company dedicated to hospitality industry. The company have two products innkeypms - hotel management system on cloud and innkeypos - point of sale system for restaurant and bar
StrategicERP is into the business of developing ERP solutions specifically designed for Real Estate and Infrastructure industry.
StrategicERP is a web based application built by IITians on proprietary J2FX framework .
It is a single window solution to automate all the business transactions, it ensures optimum resource utilization and business process management to keep in pace with the times.
StrategicERP has 100+ clients across India. some of our esteemed clients consist of : Dosti Group, Rajesh Lifespaces, Dedhia Group, Naman Group , Pawan Group, Ravi Group, Maya Ventures, TVH Group , Kundan Spaces, Nilamber Group, Vedant Group and many more.
Dos and don'ts of digital transformation Barbara Biro
Branch of the Future, the digital branch, retail banking transformation, automation of retail banking services, customer experience and journey design, digital financial services and customer experience
New datasheet for CLM Platform for automobile dealers. The document outlines the benefits, features, screens of the new CLM v2.0 released by Crosscode.
Crosscode CLM is a proven business enabler across dealerships.
Get in touch with us for more details.
Email us at enquiry@crosscode.in with the subject line CLM Platform.
Just like the wide range of businesses they're used in, POS systems come in variety of types and capabilities. The needs of a retail store vs. a restaurant are different enough that there isn't a single solution to fit every application. POS systems are a combination of software and hardware that has come a long way from basic cash registers. Finding the right combination of components is key to properly managing your business, maintaining customer satisfaction, and being successful. The most valuable POS system is one that will allow you to run your business the way you need to.
How Small Businesses can grow faster using Cloud Communications and TelephonyKnowlarity
SMEs and SMBs are often hailed as the backbone of emerging market economies. Traditionally they have relied on outdated technology and systems which have limited their productivity and prevented them from realising their true potential. However, an increasing number of SMEs are beginning to adopt technology that can help them jump to the next level of evolution.
Cloud telephony is one such technology that the SME and SMB space is embracing with a certain degree of alacrity as business owners begin to understand how it can help them enhance customer retention, loyalty and decrease operational costs. Enlisted below are six of the most business benefits of cloud telephony for SMEs and SMBs.
Roadmap CRM is easy to automate the leads and salesperson daily activities. Integrated with google map, easily to track the salesforce. Register for the free demo.
The Global Network of People Living with HIV and The World AIDS Campaign have coordinated the development of a set of advocacy messages that speak specifically to the needs of young people living with HIV and how these needs must be recognised in the new UN General Assembly Special Session on AIDS Declaration that will be endorsed by UN member states, in June, 2011.
A presentation organised by Innovative Research universities (IRU), with 7 australian univ and 5 Malaysian Univ collaboration.
Dated 7th Nov, 2013 at UTM KL (Menara Razak).
Nethawk provides a practical and proven solution of CRM and Telephony. This solution increases your agent's efficiency many folds. Chief among them is seamless data sharing in unified manner. Agent smoothly navigate page to page in order to close the deal or provide customer support. Our solution is 100% in house developed and available for your customization.
Aria Telecom is leading customized telecom solutions provider in India with corporate office in New Delhi and 100 business partner all across the country and outside the country.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
Getting customers is not easy and keeping loyal, long-term customers can be even harder. Amazing service means that EVERY interaction matters. Whether you are connecting on the phone, on social media or in-person, having the right information at your fingertips is critical. Use Microsoft Dynamics 365 to give customers the answers they need starting with self-service portals and customer service reps the tools to ensure every case gets the attention and resolve it deserves.
Crafting Communication Excellence: VoIP CRM Unveiled for Seamless ControlCRM DATA ANALYTIC LLP
Unveil the path to communication excellence with our VoIP CRM system. Learn how strategic tracking, insightful analytics, and efficient management contribute to a thriving and well-controlled communication landscape, empowering your business to connect seamlessly
At Ben FZE, we know that time-to-market is critical and therefore, complement the technical aspects of our high-performance products with world-class expertise and exceptional customer service. We work closely with our customers to ensure that the cost and time of development is as low as possible. Because communications networks are so mission critical, our best of the breed solutions that goes into networking equipment live up to high standards of reliability, availability and serviceability.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
Simplify Customer Support with Freshdesk CTI Connector.pdfNovelVox
Freshdesk CTI Connector simplifies customer support operations and enhances agent productivity. With NovelVox Freshdesk CTI Connector, agents can customize the customer experience for leading contact centers, including Cisco, Avaya, Amazon Connect and Genesys. Make proactive customer service possible by enabling them to know their customers before they even pick up the phone. Contact us at marketing@novelvox.com
Simplify Customer Support with Freshdesk CTI Connector.pdf
Cc Pro And Professional Services
1. The Customer Experience
Call Center Professional
Professional
Services
Enterprise
Solutions
Call Centers
IVR TT/VR
Call Recording
Call Accounting
SIP Soft-phones
2. AGENT DESKTOP
INSTANT MESSAGING
AGENT TO AGENT
AGENT TO SUPERVISOR
SCREEN POP
HIGHLIGHT AND DIAL OUT
CONNECT YOUR BUSINESS WITH THE
RIGHT TECHNOLOGY & PARTNER
Call Center Professional is part of a suite of applications
designed on open standards, XML and SQL for the data-
base, which allows you to both share information and add
enhancements easily and cost effectively. This type of
building block design delivers fast Return on Investment
(ROI) while protecting your investment.
With built-in management reports, instant messaging, and
real time monitoring, you can see what is happening in
your business and, more importantly, know how long it
takes to provide service to your customers. Retaining
customers is better and less expensive than trying to
acquire new customers.
Pick from a variety of optional features, such as call re-
cording which allows you to review and monitor how your
customers are helped by your employees. Integrated
Voice Response (in either touch tone or voice recogni-
tion ) improves overall speed and performance. With
POLTYS applications and professional services we deliver
solutions quickly and efficiently.
Flexible Solutions
for your business needs
AGENT STAFFING SOLUTIONS
Providing both real time information to your supervi-
sors and historical information gathered over time
provides them with the tools required to improve per-
formance of your agents. Easily identifying staffing
deficiencies that need improvement and increasing
overall group performance.
Real-time monitoring allows you to shift staffing
as needed to other areas to balance workload.
Historical reporting provides information of
overall group and individual performance.
Reports templates which can be customized to
expose the data you need to see.
On demand and scheduled reports gives you
needed data whenever you want it.
On average a typically supervisor spends 30% of
their time developing reports for management. Poltys
flexible reports and scheduling can greatly reduce the
amount of time spent.
ENTERPRISE LEVEL SOLUTIONS
Our patent pending CTI technology allows you to
manage call center resources in multiple sites on a
single application server. You no longer need to
divert calls to handle spikes in call traffic, or remake
reports from multiple systems to see all the activity
within your organization. Up to 8 different Panasonic
systems that are networked together can be com-
bined maximizing your management and staff re-
sources, regardless if the workers are using TDM or
IP phones.
SUPERVISOR
REAL TIME MONITOR ALL ACTIVITY
MANAGEMENT REPORTS
HISTORICAL
CUSTOM
VARIOUS FORMATS
SCHEDULED
EMAIL OUTPUT
CALL RECORDING
CALL ACCOUNTING
3. Professional Services
at work for you
Productivity of your people is increased by
automating simple processes. For example,
opening the contact window (screen pop) in an
application for the customer calling using Caller
ID, or other information obtained in our IVR
solutions. Even with a small group of people
taking calls the ROI to integrate and automate
usually pays for itself in weeks not years.
With just 10 agents and a loaded labor cost of
$45 per hour adding the screen pop for an
application can save you $78,000 per year.
Customers that call looking for information that
agents typically query a database and are just
simple tasks can be automated, freeing time up
POLTYS PROFESSIONAL SERVICES
SAVES BOTH MONEY AND TIME.
CRM INTEGRATION
Our products are designed to quickly integrate with other applications using active
X, information is passed to the CRM application when an incoming call arrives and
the agent answers the call. The window is then opened in the CRM application when
the call is answered.
Populating a screen based on account information or the Caller ID can easily be
accomplished, using our optional fully integrated IVR solution, with either touch tone
or voice recognition can obtain any information required to automate and interact
with your customer, including the notes related to the call they were on by eliminat-
ing the need of the agent to type notes.
Leverage our professional knowledge and capabilities to integrate CCPro with your
CRM application and get an edge on your competition.
Reduced hold time
Increased agent efficiency
Eliminates gathering of
common information from
customers
Rapid ROI based on time
saved
CALL RECORDING
SOLUTIONS
Capable of recording Analog Extensions,
Digital Extensions, Digital trunks like T1 and
PRI and Analog outside lines we deliver a
total solution for recording.
Designed with special tables in our server for
trunk side recording allows selection of which
DID numbers are recorded allowing you to
target who is recorded.
IVR SOLUTIONS
Do customers call asking for the same
type of information all the time? Avoid
making them wait for this information and
lower you call center queue with an inte-
grated IVR. Supporting both touch tone
or voice recognition our IVR solution is
easily connected to most database struc-
tured applications delivering common
information to your customers when they
want it. Contact your dealer today to see
what your savings could be.
CONTACT SOLUTIONS
Built in simple contact manage-
ment is provided and integrated to
our SQL database providing you
with the ability to maintain cus-
tomer information. CCPro is ready
to integrate with Outlook, ACT,
goldmine, or any CRM/ERM appli-
cation available today.
CRM (Customer Relationship Management) applications provide intelligent sales, mar-
keting, and support tools designed to improve communication and contact with custom-
ers. Integration with our Call Center applications deliver:
to service customers that really need your help on more complicated issues. Taking the
same small group of agents that handle 20 calls per hour each if just 2 of these calls per
agent could be handled by our integrated IVR the cost savings per year is $124,800.
Detailed breakout of these savings are shown on the back cover.
4. PROFESSIONAL
SERVICES
APPLICATIONS
SUPPORT
Report Templates
Sample Reports
Cost Calculations
Screen Pop
IVR Automation
Quantity of Agents 10 Cost per call $ 0.25
Hourly Loaded cost per agent $ 45 Cost per Hour $ 37.50
Time Saved per call in seconds 20 Cost per Day $ 300
Hours worked each day 8 Cost per week $ 1,500
Calls handled, per agent, per hour 15 Average Cost per month $ 6,500
Average Call Length in seconds 240 Percent of time saved 8.3%
Quantity of Agents 10 Cost per call $ 3
Hourly Loaded cost per agent $ 45 Cost per Hour $ 60
Calls, per agent, per hour for Info 2 Cost per Day $ 480
Total Call per agent per hour 20 Cost per week $ 2,400
Average Length of Call/seconds 240 Average Cost per month $ 10,400
Hours Worked each day 8 Percent of time saved 10.0%
3300 N. Main Street, Suite D
Anderson, SC 29621-4128
864.642.6103 phone
864.752.1568 fax
WWW.Poltys.com
Sales@Poltys.com