Simplify the returns process and turn a negative into a positive with awesome communication and execution. Learn how NetSuite returns management is helping businesses worldwide with NetSuite's return material authorization feature. Protelo is a 5-Star NetSuite partner fueled with NetSuite experts who understand your business. https://www.proteloinc.com (916) 943-4428 What is NetSuite? https://www.proteloinc.com/what-is-netsuite/ Why NetSuite? https://www.proteloinc.com/blog/why-netsuite/ Contact Protelo today for: • A customized demo from a #NetSuite expert at Protelo. • A personalized 14-day trial of NetSuite #ERP, if necessary. • NetSuite pricing & a full project quote for your business (obligation-free). Connect with us: Twitter, Facebook, LinkedIn, Instagram, YouTube, Pinterest

1. 916.943.4428 | www.proteloinc.com | info@proteloinc.com
When a customer chooses to return a product, the reason they are doing so isn’t really important. What is important
is that you delight them with awesome communication and efficient and clear steps in the process. NetSuite’s return
material authorization feature is integrated into the customer support area and is often kicked off and managed
through the support / case management area. This allows us the ability to easily track recurring issues over time and
provide strategic insights through dashboard analytics.
RMA MANAGEMENT
In an ideal world, every product that you sell will work flawlessly from the day its received throughout its entire
lifecycle, however that’s not always the case. With NetSuite's native return materials management functionality, you
can easily turn a negative situation into a positive one with a quick and efficient process revolving around case
management that lets everyone know what's happening. From the first contact to let you know a return is imminent,
your customer is kept up to date with email updates and access to a unique portal where they can update any
additional information.
Key Capabilities:
• Support Portal for after hours support and processing
• Automatic updates and efficient communication
• Issue tracking to identify possible design flaws
NetSuite Returns Management
Simplify the returns process & turn a negative into
a positive with awesome communication & execution
FEATURES:

2. is a modern, cloud-based ERP software
that helps businesses run more
efficiently and cost-effectively.
NETSUITE RETURNS MANAGEMENT
916.943.4428 | www.proteloinc.com | info@proteloinc.com
WARRANTY & REPAIR
NetSuite's warranty management functionality allows you to easily define different warranty profiles including
coverage, start date, time period, etc. and apply them to specific products. Depending on the criteria, the warranty
registration can be automatically generated upon shipment or delayed until the end user completes an online form or
returns a card for manual processing. Should a product need to be repaired, that entire process can be managed in
conjunction with case management and work orders to receive, repair and replace the unit while keeping the
customer up-to-date with progress.
Key Capabilities:
• Warranty Profile Management
• Integrated with Customer Service
• Repair Work Orders
CUSTOMER REFUND MANAGEMENT
Once an RMA number has been assigned, it's critical to identify the next steps whether they be to advance ship a
replacement, ship upon return, return for investigation / repair or even issue a refund. In all cases, NetSuite will walk
you through the steps required to ensure the optimal result. Should a refund be warranted, these can be easily
processed with payment being in the form of either a cheque or a credit card refund charge.
Key Capabilities:
• Automated refund processing
• Workflow approvals to ensure procedural compliance
• Multiple payment methods and account updating
NETSUITE EXPERTS HERE FOR YOU
Through tailored business software development, implementation, services and management, Protelo’s 5-Star
NetSuite team has helped hundreds of companies streamline their business processes and achieve their goals.
Whether you are looking for a one-stop-shop for all things NetSuite, or simply need answers to your questions, our
entire team at Protelo is here to make your business better.