Learning & Development Manager

1. Dorothy Percy
Flat 3, 20 Ormeley Road
London SW12 9QE
E: dorothypercy@hotmail.com
M: 0790 335 0339
ADDITIONAL INFORMATION:
 University Entrance-Auckland,New Zealand
 RegisteredBPSPsychometric Assessor- LevelsA &B
 Train the Trainer
WORK HISTORY
L&D Manager – 6 month FTC
North Highland (Consulting) – November 2015 – May 2016
Duringperiodof contract, aimwas to buildstrongrelationshipstounderstandcurrentbusiness
challengesandpriorities. Create andimplementchange thatwill take L&Dforwardand help
deliveragainsttheirplannedgrowth strategy
 Undertake overviewof L&D,specifictoUK, workingwithambiguity aroundUSparent
 UnderstandkeyL&D prioritieslinkedtonew Opstratmodel rollingoutinApril 2016
 Managed L&D coordinator.Coachedanddevelopedtobuildskillsetsandknowledge
 CreatedrobustL&D budget,linkedtocapabilityneedstosuccessful secure investmentpot
 Reviewedandimplementednew2day inductiontoreflectnew businessmodel
 LiaisedwithL&Dexternal suppliers,reviewedT&C’s, spendanddeliveryaimedat reducing
cost, reviewingcontentandaligning deliverylinkedtonew Opstrat
 CreatedL&D brand,(Learn& Teach) linkedtoindividualsCareerPathways&Expectations
 Introducedconceptof blendedlearning,applying70:20:10 principle.Supportedlocal business
area’sto adopt andcreate specificL&Dplanslinkedtoeachforknowledge sharing
 GatheredMI linkedtohelpshape more strategicthinkingaroundquarterlyL&Dcalendars.
 Implemented more robustprocess totrack,manage and review L&Dactivityusingdashboard
to supplyinformationatmonthlyLeadershipmeetings
L&D Manager - FTC
Jardine Lloyd Thompson – Cityof London - April 2014 - June 2015
Trustedadvisorbydemonstratingsubjectmatterexpertise toHRDirectors/HRBPs
 ConductedTNA across 5 OpCo’s, 8,000 employees toidentifyL&Dneeds
 Introducedblendedlearningapproach via70:20:10 principle whichsaw increaseinattendance
at L&D coursessupportingneedtodevelopcapabilitywhilstcreatingamore positive culture
 Reviewed datedManagementDevelopmentProgramme. Wrote andpresented white paperto
supportchangesand presentedtoseniorLeadershipteamforapproval andsignoff
 Introducednewexternalsuppliers,workedcollaborativelyre new blendedlearning offering
 Presentedsuccessful businesscase,topurchase,implementnew online360 feedback tool
 CreatedL&D commsstrategy includingExecutive andManagerbriefings, new intranetcontent,
core learningcalendar, MDPprogramme andbespoke L&Dnewsletter
 Created& launchednew L&Dbrand to drive employee engagement
 Createdanddesignednewintranetpageswhich hadover5,000 visitswithinfirst3months
 Designed 3new Behavioural CompetencyFrameworksaimedat SeniorManagers,Managers
and IndividualContributors.Used a'What and How' approachto set clearexpectationsforall
Feb2014 - March 2014 – round the worldtrip/familyweddingin NZ

2. Leadership& Management DevelopmentConsultant
AXA Insurance - Cityof London - September2011 to January 2014
Global matrix organisation withover33,000 employees. Partof UK Talent,Leadership&
Developmentteamsupporting 5UK OpCo’s
 Engagedstakeholdersviathe Ulrichmodel across5 OperatingCompanies bypartneringwith
OpCo’s, HR, L&D, andTalent,Leadership andPay& Reward teams
 Projectownerand SME on Performance Management.Prepareddetailedanalysisandreport
and presentedtoGroupHR Directoron quarterlybasis
 Createdteamof PM Championsto supportand deliverstrategicaims. Responsible for
improvingcompliance re performance management;creatingculture shifttowardBAUactivity
 Designed newL&Dintranetpagesand contentwith guidesandmanagers toolkitstosupportd
 Part of global projectteamwhodesigned,deliveredandimplementednew global Leadership
Framework acrossall 5 operatingcompaniesinUK
 Redesigned/deliveredTalentprogramme ('Accelerate'). SupportedGroup TalentManager
embedperformance managementintoTalentstrategyusing9box grid model
 Projectleadona new 'People ManagerCompetencyFramework' - a self-assessmentonline
frameworkaimedatbuilding capability of peoplemanagersacrossall Levels
October 2010 - August 2011 – career sabbatical
L&D Manager
AlexanderMann Solutions - London - March 2008 to October 2010
Managed team4, includingremote management.Performance reviews,coaching&development
 Rebranded/relaunched L&Das‘CareerDevelopmentCentre'(CDC).Aimtobe inclusiveviaa
'virtual'L&D online presence across UK,Ireland,Europe, AustraliaandAsia
 Designedover40 L&D courses,blendedandbasedon70:20:10 principle.
 Createdcommsstrategyaimedat increasinguptake,buildingcapabilitybottomupand
supportculture shifttowardone of self-drivendevelopment,uptake increasedby 40%
 ConsultedwithLeadershiptounderstandmanagementneeds.BasedonTNA,designed
modularbased,'ManagementDevelopmentProgramme'fornew,existingandemerging
managersto supportdevelopmentskillsandbehavioursand improve performance
 Responsible creationandmanagementof L&Dbudget. ProducedMI reportslinkedtospend
 Managed external supplierrelationships,commercial agreementsandservice levels
 SuccessfullyinfluencedCEOtoinvestinonline 360psychometrictool (TalentQ) Assessed250
Managers globallyandsimultaneously. 121 feedback given,capabilitygapsidentified, targeted
personal developmentplans createdtoclose
 Improvedperformance managementprocessresultingin targeteddevelopment of individuals
resultinginadecrease inunderperformance andanincrease inretentiondue topersonal
developmentplansandcareerpathways
 Developed anddesignedinaugural'AMSFoundation Programme'specificallyforGraduates
and Apprentices.Aimedatgrowingourown talent,reducinghiringcosts andaccelerating
careerjourneys
 Designednew L&Dintranetpage andcontent.Implementednew L&Dpolicyaspart HR
handbook,including'SupportedStudy'initiativewithclaw back
 ProducedmonthlyMI to supportROI. SetL&D teamtargets re continuous improvement
 PostauditL&D, AMS gainedfirstISO9001Accreditation/Bronze ratingfromInvestorsinPeople

3. L&D Manager
Capital Consulting- January 2007 to March 2008
Established firstin-house L&DFunction. Createdstrategy,brand,processes,andbudget
 ConductedTNA'swithseniormanagement/Executive.Presentedstrategyto CEO
 LaunchednewL&D brand,'Growing andLearning' usingblendedlearningapproach
 Designed &deliveredover25 new coursesaimedacrossall Levels.Feedback, 85% or above
 Created,designedanddelivered3day residential ManagementDevelopmentProgramme
 Managed entire endtoendprocessfromvenue toprocurement,review andevaluation
 GeneratedrevenuestreamdeliveringL&Dcontentfor clients. ConductedTNA,designand
delivery.ClientsincludedRSA,Vodafone,Yahoo,Verizon,Britvic,Amex
 TalentQ- PsychometricAssessment –turnedaroundpoorlymanagedrelationship tomaximise
investment. Over80 employeesinclientfacingroles undertook qualification (Level A&B)
 Undertookstudyandbecame qualifiedinLevelsA&B
Manager
RP Cushing RecruitmentLimited- London- September2005 to September2006
StrategicFocus - aimedat improvingperformance andincreasingsalesrevenue of consultants
 Increased revenue byeffectivelymanagingteamsviadailyteammeetingsandweekly121’s
 Agreedwitheach teammemberclearobjectivesand KPI'sandsupporteddevelopment
 ROI sawtargets exceeded,organicgrowthandpromotionof highachievingconsultants
 Collaborated withHR,creatingnew jobdescriptions,behavioursandcompetencies/These
were implementedvianew hiringmodel withdirectimpactonqualityof hires
 Designed anddeliveredrange of bespoke L&Dmodules to developskillsandbehaviours
 Additional projectsincludeddesignof new Corporate InductionProgramme
Temp - Oct 2001 to Sept 2005 – Varietyof temporary/contract
Divisional Director
PFJ/ Graduate RecruitmentCompany – London - September1999 to September2001
Hiredcreate new business-to-businessdivisionandincrease PFJ'smarketshare andprofitability
 Recruited 13 newconsultants,created4 teamsandledeach intonew vertical markets
 Exceededrevenue target,achieving£990,000 in Year 1, grew team from1 to 13 insame period
 CompletedTrainthe Trainercoveringleadershipandmanagement skillsandknowledgeshared
 Designed &deliverednew 2dayManagementTraining Programme fornew managers
 Produced andpresented monthly Managementreportslinkedtoperformance andrevenue
Travel through Asia Pacificto London – temping- Oct 1997-Sept 1999
SeniorRecruitmentConsultant
Opal ConsultingGroup- Auckland, NZ - Oct 1994 - July1997
Hiredto developa‘cold'desk recruitingroles onacontingencyandretained basis
 Top performerwithin3months.Exceededannual targetby 120%
 Part of clientbidteam,winningseveral new PSL’s(PreferredSupplierAgreements
YellowPages- Auckland,New Zealand- July 1991 to October 1994
Salesexecutive –clientswere NZ'smajorCorporates,nationalspendacross18 Directories
 Exceeded targetsbothonexistingclientsandon generationof new businesstarget
 Top 5% of topperformersnationally. Grew clientrevenue of portfolioto NZ$3.5million
 Achieved salesincentivesawardsincludingtripstoNoumeaandFiji
 Receivedhighestnumbercustomerletters nationally relatedtointegrity,customerservice