Design Impulse helps design leaders accelerate the growth of design knowledge, to innovate, improve, and adapt successfully. Call on our scientific expertise today to get the most out of design.
Presenter: John Murray, Design Lead, IBM
I want this talk to empower people minorities and people of color and help them to understand the potential they have. I want them to walk away proud of their background, not just as minorities, but as individuals whose diverse experiences, both personally and professionally, give them the potential to be incredible leaders - more patient and understanding leaders - whose voices can shape the people and industries they work with.
It doesn't matter if you went to a four-year college, a community college, or a coding bootcamp for six months, if you're really good at what you do, in my case that's design, then embrace the diversity of what you've learned along the way, and use it to propel you further into your career.
Kick off your FXD experience by joining a diverse, brilliant group of thinkers and leaders from across the financial services ecosystem for an intimate and inspiring pre-conference leadership forum. Participants will share and discuss varying perspectives and opinions on current trends and issues designing for financial wellbeing and improving customer experience. By coming together in structured dialog, we can create opportunities to learn from each other and help us lead our organizations to deliver better experiences. The forum is included in your conference registration.
CII-TNTDPC-INNOMANTRA - DISCOVER DESIGN THINKING FOR GROWTHInnomantra
Discover | Design Thinking for Growth and Strategy
Design thinking is an approach to solving problems especially suited to conditions of high uncertainty. There are several processes out there help leaders solve their organizational challenges, manage change, grow, and innovate. A new approach trending is design thinking.
Discover Design Thinking Framework empowers you to become a creative catalyst with a systematic approach to Innovation in the workplace. The core principles of design thinking and leadership will help the organization to solve business challenges and build a culture for innovation in any organization.
A common language or methodology that equips non-designers / designers at all levels to learn the new ways of thinking and behaving
The Innovation Bootcamp is a condense program, in which ideas are upgraded to valuable business cases with high alignment with the core strategy of the company.
Design Impulse helps design leaders accelerate the growth of design knowledge, to innovate, improve, and adapt successfully. Call on our scientific expertise today to get the most out of design.
Presenter: John Murray, Design Lead, IBM
I want this talk to empower people minorities and people of color and help them to understand the potential they have. I want them to walk away proud of their background, not just as minorities, but as individuals whose diverse experiences, both personally and professionally, give them the potential to be incredible leaders - more patient and understanding leaders - whose voices can shape the people and industries they work with.
It doesn't matter if you went to a four-year college, a community college, or a coding bootcamp for six months, if you're really good at what you do, in my case that's design, then embrace the diversity of what you've learned along the way, and use it to propel you further into your career.
Kick off your FXD experience by joining a diverse, brilliant group of thinkers and leaders from across the financial services ecosystem for an intimate and inspiring pre-conference leadership forum. Participants will share and discuss varying perspectives and opinions on current trends and issues designing for financial wellbeing and improving customer experience. By coming together in structured dialog, we can create opportunities to learn from each other and help us lead our organizations to deliver better experiences. The forum is included in your conference registration.
CII-TNTDPC-INNOMANTRA - DISCOVER DESIGN THINKING FOR GROWTHInnomantra
Discover | Design Thinking for Growth and Strategy
Design thinking is an approach to solving problems especially suited to conditions of high uncertainty. There are several processes out there help leaders solve their organizational challenges, manage change, grow, and innovate. A new approach trending is design thinking.
Discover Design Thinking Framework empowers you to become a creative catalyst with a systematic approach to Innovation in the workplace. The core principles of design thinking and leadership will help the organization to solve business challenges and build a culture for innovation in any organization.
A common language or methodology that equips non-designers / designers at all levels to learn the new ways of thinking and behaving
The Innovation Bootcamp is a condense program, in which ideas are upgraded to valuable business cases with high alignment with the core strategy of the company.
The Innovation Bootcamp is a condense program, in which ideas are upgraded to valuable business cases with high alignment with the core strategy of the company.
Emma Braeye - Talent Manager In The PocketHRmagazine
Zeven jaar na de oprichting transformeerde In The Pocket van een Mobile Agency naar een Digital Product Studio. Het Gentse bedrijf ontwerpt en bouwt innovatieve digitale ervaringen: van strategie en productdesign, over mobiele en webapplicaties, tot toepassingen voor het Internet of Things en Virtual & Augmented Reality.
In The Pocket werkt met een vlakke organisatiestructuur, waarbij zelforganiserende teams en het optimaal benutten van talent key zijn. Emma vertelt je meer over hoe je in een snel evoluerende omgeving teamwork en persoonlijke ontwikkeling stimuleert en het talent binnen je organisatie echt ownership geeft.
Three Tips to Engage and Develop Employees in BPO Sector - a Look at Growth in Jamaica - While the industry is growing at a rapid rate, human resource professionals are challenged with attracting and retaining employees due to the image of BPO jobs offering limited mobility and growth as well as little, to no pre-job-training and development opportunities.
Marta Perez: How to generate high quality ideas: A synthesised idea generatio...Service Design Network
In a world where the competitiveness among organisations is so ferocious and the access to data is so similar, it is the Quality of Ideas organisations are able to generate what represents a key trigger to deliver business impact, differentiate from competitors and succeed in the market. However, contrary to what would be expected, most organisations still lack an understanding of what constitutes a quality idea and what is needed to generate one so the objective of this study is to unpack the constructs needed to generate high quality ideas. It maps state-of-the-art research along with practical case studies with multinational organisations in order to establish the importance of stimulating, supporting and implementing a structured idea generation process to deliver business impact.
Want to boost productivity in your business? Retaining your leadership talent can help you make great in manufacturing. This slideshare has advice for recognising, rewarding, investing in, and inspiring your talent.
Taking it to the Next Level: Career paths in DesignOps (Courtney Kaplan at De...Rosenfeld Media
Courtney Kaplan: "Taking it to the Next Level: Career paths in DesignOps"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
How to convince top managers to start a Lean programmeEEF
Lean is still the defacto framework for continuous improvement and business transformation. So how can you make the business case for implementing a Lean programme to your company leadership?
FXD attendees kicked off their experience at a half-day Leadership Forum, 12:30pm -4:30pm on October 24, 2019. This forum was comprised of a diverse, creative, thoughtful group of thinkers and leaders from across the financial ecosystem and they were engaged an intimate and inspiring conversation.
During the forum, Mad*Pow’s Chief Design Officer, Michael Hawley hosted structured networking and workshop-type activities designed to identify and answer key challenges of the financial services industry. By coming together in structured dialog and sharing ideas from a leadership perspective, attendees created opportunities to learn from each other and help us lead our organizations to deliver better experiences. The forum was rich with opportunities for attendees to grow their networks and build new relationships with other leaders in finance.
Specific topics for discussions were driven by the participants in the forum, so they were as relevant as possible. The structure of the event will allowed us to build toward collective insight and inspiration:
“Meet Your Peers” – Facilitated networking and identification of challenges to designing to great experiences in finance
“Solving Challenges” - Idea sharing and relevant experiences, process, and organizational approaches to key challenges
“Imagining the Future” – Learning and finding inspiration from others by collaboratively constructing stories and future experience ideas.
Presenters:
Rick Garber Senior Manager, Digital, West Monroe Partners
Torben Nielsen, VP of Innovation and Strategic Investments, Premera Blue Cross
Your company doesn’t need a digital strategy: it needs a strategy for a digital world. It’s a small nuance, but a big difference in terms of approach. The digital world is ever-changing and all-encompassing, and a strategy built for a digital world requires more than a better channel experience or the latest technology updates. It requires significant cultural shift and business model change that allows for velocity of agile teams, effortless operations, and data capabilities at scale. That’s a lot, we know. But it doesn’t have to be scary. There are a few key things any company can borrow from the technologically advanced to be a little more like them.
This workshop, led by Torben Nielsen, VP of innovation and strategic investments at Premera Blue Cross and Rick Garber, senior manager in West Monroe Partners’ digital practice, will explore how Premera is shifting to become a capability-led, products-driven organization, much like a tech company—the “products” in this case being differentiated, market-leading, technology-enabled member experiences. This master class will remove the mystery behind what it means to be a product-driven company in order to unlock new levels of efficiency, agility and go-to-market velocity, no matter what kind of business you are in.
I am an Innovation and Venture Designer
I help firms and teams to be more responsive and innovative, according to an agile and lean-startup mindset. My aim is to deliver real value, while enhancing my clients' capabilities. I work with my clients where they are.
You can contact me on info@andreacocchi.com
Is your HR technology empowering your team, or burdening them?
Get ready: the next big disruption in HR technology is here! Learn what solution features will truly engage your employees, and see how Achievers' latest product release integrates these key components.
Ten principles of design minded organizationsAndrew Leone
Summary of the chapter Transition: Becoming a Design Minded Organization from the book: "Design Thinking: Integrating Innovation, Customer Experience, and Brand Value." Contains 10 key elements critical to success. To buy this book: http://amzn.to/1YvrJGe
The Innovation Bootcamp is a condense program, in which ideas are upgraded to valuable business cases with high alignment with the core strategy of the company.
Emma Braeye - Talent Manager In The PocketHRmagazine
Zeven jaar na de oprichting transformeerde In The Pocket van een Mobile Agency naar een Digital Product Studio. Het Gentse bedrijf ontwerpt en bouwt innovatieve digitale ervaringen: van strategie en productdesign, over mobiele en webapplicaties, tot toepassingen voor het Internet of Things en Virtual & Augmented Reality.
In The Pocket werkt met een vlakke organisatiestructuur, waarbij zelforganiserende teams en het optimaal benutten van talent key zijn. Emma vertelt je meer over hoe je in een snel evoluerende omgeving teamwork en persoonlijke ontwikkeling stimuleert en het talent binnen je organisatie echt ownership geeft.
Three Tips to Engage and Develop Employees in BPO Sector - a Look at Growth in Jamaica - While the industry is growing at a rapid rate, human resource professionals are challenged with attracting and retaining employees due to the image of BPO jobs offering limited mobility and growth as well as little, to no pre-job-training and development opportunities.
Marta Perez: How to generate high quality ideas: A synthesised idea generatio...Service Design Network
In a world where the competitiveness among organisations is so ferocious and the access to data is so similar, it is the Quality of Ideas organisations are able to generate what represents a key trigger to deliver business impact, differentiate from competitors and succeed in the market. However, contrary to what would be expected, most organisations still lack an understanding of what constitutes a quality idea and what is needed to generate one so the objective of this study is to unpack the constructs needed to generate high quality ideas. It maps state-of-the-art research along with practical case studies with multinational organisations in order to establish the importance of stimulating, supporting and implementing a structured idea generation process to deliver business impact.
Want to boost productivity in your business? Retaining your leadership talent can help you make great in manufacturing. This slideshare has advice for recognising, rewarding, investing in, and inspiring your talent.
Taking it to the Next Level: Career paths in DesignOps (Courtney Kaplan at De...Rosenfeld Media
Courtney Kaplan: "Taking it to the Next Level: Career paths in DesignOps"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
How to convince top managers to start a Lean programmeEEF
Lean is still the defacto framework for continuous improvement and business transformation. So how can you make the business case for implementing a Lean programme to your company leadership?
FXD attendees kicked off their experience at a half-day Leadership Forum, 12:30pm -4:30pm on October 24, 2019. This forum was comprised of a diverse, creative, thoughtful group of thinkers and leaders from across the financial ecosystem and they were engaged an intimate and inspiring conversation.
During the forum, Mad*Pow’s Chief Design Officer, Michael Hawley hosted structured networking and workshop-type activities designed to identify and answer key challenges of the financial services industry. By coming together in structured dialog and sharing ideas from a leadership perspective, attendees created opportunities to learn from each other and help us lead our organizations to deliver better experiences. The forum was rich with opportunities for attendees to grow their networks and build new relationships with other leaders in finance.
Specific topics for discussions were driven by the participants in the forum, so they were as relevant as possible. The structure of the event will allowed us to build toward collective insight and inspiration:
“Meet Your Peers” – Facilitated networking and identification of challenges to designing to great experiences in finance
“Solving Challenges” - Idea sharing and relevant experiences, process, and organizational approaches to key challenges
“Imagining the Future” – Learning and finding inspiration from others by collaboratively constructing stories and future experience ideas.
Presenters:
Rick Garber Senior Manager, Digital, West Monroe Partners
Torben Nielsen, VP of Innovation and Strategic Investments, Premera Blue Cross
Your company doesn’t need a digital strategy: it needs a strategy for a digital world. It’s a small nuance, but a big difference in terms of approach. The digital world is ever-changing and all-encompassing, and a strategy built for a digital world requires more than a better channel experience or the latest technology updates. It requires significant cultural shift and business model change that allows for velocity of agile teams, effortless operations, and data capabilities at scale. That’s a lot, we know. But it doesn’t have to be scary. There are a few key things any company can borrow from the technologically advanced to be a little more like them.
This workshop, led by Torben Nielsen, VP of innovation and strategic investments at Premera Blue Cross and Rick Garber, senior manager in West Monroe Partners’ digital practice, will explore how Premera is shifting to become a capability-led, products-driven organization, much like a tech company—the “products” in this case being differentiated, market-leading, technology-enabled member experiences. This master class will remove the mystery behind what it means to be a product-driven company in order to unlock new levels of efficiency, agility and go-to-market velocity, no matter what kind of business you are in.
I am an Innovation and Venture Designer
I help firms and teams to be more responsive and innovative, according to an agile and lean-startup mindset. My aim is to deliver real value, while enhancing my clients' capabilities. I work with my clients where they are.
You can contact me on info@andreacocchi.com
Is your HR technology empowering your team, or burdening them?
Get ready: the next big disruption in HR technology is here! Learn what solution features will truly engage your employees, and see how Achievers' latest product release integrates these key components.
Ten principles of design minded organizationsAndrew Leone
Summary of the chapter Transition: Becoming a Design Minded Organization from the book: "Design Thinking: Integrating Innovation, Customer Experience, and Brand Value." Contains 10 key elements critical to success. To buy this book: http://amzn.to/1YvrJGe
With 25 years’ experience, in 23 countries, I help companies get more sales - faster, particularly in complex, multi-site and International environments.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Cls Projects Outline Jan 08
1. Centre for Leadership studies - Europe
leading-change.co.uk
Some example projects
Atotech GmbH (Elf)
Creating and implementing a strategy to maintain and grow a dominant presence in
all world markets for process plant producing PCB’s. Working with the Board and
business teams from around the world to develop and implement business
improvement strategies in their respective markets.
Argos plc
Planning and implementing the “hive out” of Argos plc from BAT. Strategic
management and team development for plc and operating boards. Leading the new
Argos Distributors Ltd board to create and deliver a new 5 year plan extending their
retail concept to a new mix of formats, and refining their distribution capability.
Building the managerial and staff capability to deliver the results required at every
level.
Abbey National
Working with Directors, Regional, Area and Branch teams to transform Abbey
National from a Building Society to a retail bank. Leading and implementing major
changes in the retail network. Developing management and staff capability to
develop improved customer loyalty.
British Olympic Association
Strategic development with the board, to review and focus their future aims, and
develop the operating principles that underpin the way they work together. Develop
specific business actions that would enable them to fulfil their purpose more
effectively.
Ciba Geigy
Working with the executive and management teams of the UK Company to create in
their words “a culture of excellence” in Ciba-Geigy plc and its subsidiaries. Working
with the top 180 managers and directors in the UK to develop leadership,
performance management and people skills; and with manufacturing and sales
functions in key divisions to enhance key account management.
easyJet
Working throughout the business with people at every level to improve service
delivery and peoples’ capabilities to sustain it at a time of rapid growth.
Working with the Chief Operating Officer and his key team to build the leadership and
communications capability within flight deck, cabin and airport operations. Working
with them to develop the strategic and operational framework in readiness for further
rapid expansion. Developing new thinking and applying new ideas to the way in
which all staff contribute to delivering a unique easyJet experience to passengers.
2. Centre for Leadership studies - Europe
leading-change.co.uk
EGB – European Golf Brands
Working with the Management buy-in team and Private Equity partners to create and
plan future strategy which would form the basis of a sustainable future and
significantly enhance business value. This concluded with a new strategic plan
created, planned and implemented and new investors acquiring the business for over
six times its value three years earlier.
Fujitsu Services
Working with the Senior Vice President Human Resources and his team to transform
this Global business into a truly high performance business led by an exemplary
functional team as role model. Providing the leadership and business models and
methodologies to help support the process, and act as a part time member of the
functional lead team.
GKN
Working with the CEO of their OffHighway Division to accelerate the business to
global sales of £1 billion with a 10% net margin from its 5 product centred business
units. As a part time member of the lead team, help develop and embed the strategy
need to achieve the growth, grow the team’s business and leadership capabilities,
and develop the business unit teams, each led by a Managing Director.
Go Ahead Group
Helping the board design and implement further changes to maintain the position as
London’s best performing bus company, and grow the capability to sustain that
performance over the foreseeable future. Introduce new business development
thinking and ideas, developing peoples business and leadership capability
throughout.
Hillarys Blinds
Working as a member of the group and operations boards to accelerate the value of
the business - “going further – faster” to quote the core brief. Hillarys was the subject
of a management buy-in/buyout, and the work was to build on the buy in plan and
extend it to the 3-5 years beyond that plans horizon. The aim was then to help lead a
successful subsequent exit. The work covered a period of 2 years and included
envisioning the future business position in its markets, creating and planning the
strategy to deliver its future, embedding that plan throughout the business,
coaching/leading/mentoring the group and operations boards to succeed, and
developing the senior management to both deliver operational performance whilst
leading its future development. It culminated in an exit at the end of 2004 significantly
beyond the investors expectations.
3. Centre for Leadership studies - Europe
leading-change.co.uk
Home Retail Group
Working with the CEO and his team in Customer Services Division of the largest
multi channel retailer in the UK, to help transform the supply chain service delivery
and after sales support performance to customers to an exceptional level. Leading
workshops to create and plan the service delivery strategy to meet the group’s
individually branded retail companies needs (Argos and Homebase). Embedding the
changes needed in all areas of the service delivery organisation from suppliers to
warehouse operations, and from home delivery teams to contact centres.
Knorr Bremse
Helping the Senior Team to focus on developing operations at the Bristol plant.
Working extensively with manufacturing teams to manage out production problems:
to improve teamwork, productivity and customer service.
Ladbrokes
Enhancing the customer experience throughout their betting shop estate, and
creating the staff capability to sustain it.
Lancôme and L’Oreal
Developing a shared vision and plans to deliver it: market and sales development:
enhancing customer service and embedding brand values through the actions taken
by all staff throughout their retail operations.
Lloyds TSB Group
To provide the methodology to coach some processes, tools and techniques for
managing complex information and decision-making, engendering creativity and
innovation, planning and implementing improvement through a personal development
project.
London Buses Limited
Work with the board to privatise London Buses. Creating the new companies,
recruiting and training the new management teams. Developing business plans for
each business and implementing the first phase of those plans.
London Underground
Preparing the organisation for potential privatisation through a variety of projects at
every level. Creating multiple business units, their strategic and operational plans
and the teams needed to deliver them. Introduce enhanced Leadership Development
throughout with a bedrock of workshops, managed experience on core projects and
team and personal coaching; becoming a member of a number of management
teams in the organisation.
4. Centre for Leadership studies - Europe
leading-change.co.uk
National Express Rail Group
Work as a part time non-executive member of the lead team, supporting the CEO to
grow the team’s business and leadership capability whilst developing a revised
strategy in the changing railway transport sector in the UK and Europe. Run
business, leadership and market strategy workshops with the lead team and its
divisional Managing Directors to create, plan and embed the new strategy and the
skills needed to deliver it.
PPP Healthcare
Leading the re-branding and re-launch of the company and it’s products and
services. Designing and implementing new ways of working throughout to deliver a
much enhanced customer experience.
Rover Car UK
Project to design and facilitate the new Rover 75-launch platform for the Dealer
Network. Develop dealer teams to meet the needs of a new customer base, and
embed brand values in all that they do.
Shell
Working with the lead team responsible for operating and maintaining the NAM gas
field as the centre of European profitability, helping them to manage the change to a
European wide Shell organisation, and take on the specific issues related to
managing the depletion of a mature gas field’
Working with the Business and Organisation Development team in the European
organisation to help embed the new structure and processes amongst the senior
leaders and the teams – in all business, functional and operational areas.
Siemens Business Systems
Facilitating International strategy, business development and sales and marketing
conferences for audiences from 15 to 450 people, summarising at key points and
providing keynote inputs through session presentations or after dinner speeches
Southern Railway
Working with the lead team to reposition the railway in its market, developing the
organisation as an exceptional place for passengers, employees, investors and the
local communities. Helping to build the operational and management capability that
focussed on a reliable, safe, punctual and well presented service delivery to
customers at all times through highly motivated people capable of leading and
operating the processes and people that make it happen.
United Biscuits
Work involved the development and implementation of a 5-year plan for the IT
Directorate. Specifically, to ensure the department was structured to support the
changing needs of the UK business.
5. Centre for Leadership studies - Europe
leading-change.co.uk
Virgin Atlantic
Preparing the management team to lead a new phase of development in the
business. Revitalising customer service and the support needed from all functions in
the business.
Volvo Car UK
Projects include strategic development throughout the UK business at Senior Team,
Support, Area and Network level. Specific work involved helping to revitalise the UK
Dealer network, devise performance measures for Dealers, enhance corporate
account retention and enhance service from Dealer Support Consultants.
Warner Lambert
Work involved strategic development with the Board and performance improvement
with manufacturing shift teams.
West Coast Traincare/ Alstom Transport Ltd
Implementing the changes required to enable this joint venture between Fiat and
Alstom to meet the demands of maintaining existing stock for Virgin Trains, and
building the new fleet to be supplied from 2001 onwards. Applying those changes at
every level of the organisation.