Donna Hagedorn has over 15 years of experience as a clinical business solution analyst and manager implementing Epic software. She currently directs the orders, research, and beacon teams providing guidance to coworkers. Her background includes nursing in cardiology and implementation of electronic medical records at multiple hospitals. She specializes in workflow design, testing, and optimizing inpatient and outpatient Epic modules.

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DONNA L HAGEDORN RN, BSN
619 West Springfield Ave, Union, Mo. 63084
314-740-2482  mshagie19@gmail.com
QUALIFICATIONS
Baccalaureate prepared Registered Nurse and Manager-Clinical Business Solution Analyst
with Epic certifications in Inpatient Orders and Hospital Outpatient Departments possessing
strengths in implementation and continuous improvement of clinical information systems,
leadership, multidisciplinary communication, and ability to work efficiently.
 Exceptional capacity to multi-task: manage numerous, often competing priorities
and foster the provision of superior patient care.
 Experience including software implementation, optimization, quality assurance,
technical support and end-user training.
 Director of the Order’s, Research and Beacon team providing education and
guidance for coworkers in furthering their knowledge of workflows design, Epic
build and other processes of the Epic software.
 Clinical background in Cardiology, Post Op Cardiovascular Surgery, Cardiac
Catheterization lab, Electrophysiology Lab, Anesthesia Supervisor
PROFESSIONAL EXPERIENCE
2004-Present-Part of the Genesis Project (Now MTS _Epic Orders/Beacon/Research
team)
March 2015 to Present Director - Clinical Business Solution Analyst –Mercy Health
System
Help provide analysis, workflow design, build, testing and implementation for inpatient and
complex hospital outpatient departments (HOD) utilizing in-depth knowledge of EPIC
software. Coordinate the design and build of Orders and Ordersets for the Mercy Epic System.
Maintained application certification for Inpatient Orders and HOD
 Implementation- Subject matter expert, at the elbow and call center support for go-
live activities at multiple implementations of Epic, facilitating end-user education,
acceptance and issue resolution.
 Optimization- Analyze facility requests, execute build according to approved
change control processes while supporting system standardization, develop and
coordinate testing for inpatient and HOD optimizations, create workflow guides
 Operational Support- Provide on call support for issue troubleshooting and
resolution for current live sites. Manage and implement change requests for
optimization of current live sites while supporting system standardization of
existing and future sites.
 Commercialization/Connect sites- Coordinated and assisted in Build in a successful
Commercialization sites for Orders team and a Connect site. Currently working on 2
more Connect sites.
2011- March 2015 Present Manager-Clinical Business Solution Analyst –Mercy Health
System

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Help provide analysis, workflow design, build, testing and implementation for inpatient and
complex hospital outpatient departments (HOD) utilizing in-depth knowledge of EPIC
software. Coordinate the design and build of Orders and Ordersets for the Mercy Epic System.
Maintained application certification for Inpatient Orders and HOD
 Implementation- Subject matter expert, at the elbow and call center support for go-
live activities at multiple implementations of Epic, facilitating end-user education,
acceptance and issue resolution.
 Optimization- Analyze facility requests, execute build according to approved
change control processes while supporting system standardization, develop and
coordinate testing for inpatient and HOD optimizations, create workflow guides
 Operational Support- Provide on call support for issue troubleshooting and
resolution for current live sites. Manage and implement change requests for
optimization of current live sites while supporting system standardization of
existing and future sites.
2007-2011 Senior Application Coordinator-Orders Team
Main Responsibilities during this time
 Testing Coordinator till 2009 of workflows, Release Notes, Upgrade along with
coordinating build.
 Coordinator of Ordersets Development and Build.
April 2004-2007 Senior Consult for the Genesis Project.
Initially on the Clinical Specialty Team to develop and implement the EMR (Cerner at the
time) for Cardiology, Neurology and Respiratory Therapy until August of 2006, then as the
Project change to using Epic, transferred to the Orders Team to design and develop Orders,
physician and HOD workflows, preference list, and build needed for Implementation of the
Electronic Medical Record for the Mercy sites.
Registered Nurse - Oct. 1983 to 2004 St. John’s Mercy Medical Center
St. Louis, Mo.
 From Oct’83to springof84 workedin theCoronary CareUnit
 March 1984 Assisted with starting the Open Heart Program by goingthroughtraining
and taking care of thePost Op patients.
 July 1986 -1995 Cardiac Cath Lab. Otherresponsibilitieswhile working in the CCL
- Being a QA coordinator
- Assist in the coordinatingthe 1st two MercyHeart Conferences,
- Became in charge of coordinatingthe 1991 and 1993 Mercy Heart Conferences. At
that time I was the resourceperson fortheQuinton Computer system, andIABP’s.
 In 1995, I startedworking part time in theElectrophysiology laband became full time in
1996. In this EP lab, we hada lot of“Consignment”leads and devices, so we didnot
always have arepresentativefrom the company there. Welearnedto runthe
programmers andthe PSA’s. We scrubbed in with the doctors andran theEP Med
system and EPT ablation machine.
 In 1998, I transferred to theOR and became theAnesthesia Supervisor. I wasresponsible
for maintaining theanesthesia machines, and all theirotherequipment. I assisted with
ordering their supplies. I met with salesrepsandcoordinatedin-serviceswith the
anesthesiadepartment with new drugs, anesthesiaproducts. I wasin chargeof

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operational andcapital budget, doing theanesthesia tech working schedules, and doing
evaluations. I also workedwith variousdepartments in gettingthe ORY2K ready.
 Fall of 2000-February2001, Managerthe Post-Anesthesia RecoveryRoom, alongwith
anesthesia
 February2001-ElectrophysiologyLab StaffNurse. Became proficient using Equipment
such as EP med,EPT, CARTO machine for3Dmappingof tachycardias.
August, 2002- April 2004, I becamesupervisorofthe CCLandEP lab. Responsibilities included
working in the EP and CCL, patient charging followingcodingguidelines,managing theEP
schedule and trouble shoot both EP andCCLscheduling conflicts. I scheduledall EP cases
through the PHS hospital scheduling system.
Registered Nurse September 1982-October 1983 – St. Louis University Hosptial, St. Louis,
Mo.
