Teresa Eddy has 15 years of experience in revenue cycle management and auditing, including 9 years as an Epic systems analyst. She specializes in professional billing, hospital billing, and single billing office modules. Ms. Eddy has extensive experience building master files, testing workflows, and optimizing systems to improve reimbursement. She is skilled in training providers and analyzing documentation to maximize charges and revenue.

1. Teresa Eddy, RHIT, CPC
Richland, WA
Professional Summary
Epic Lead PB, HB, and SBO Analyst with master file build, community connect, testing, go-live, workflow
troubleshooting, provider education, charge router, SER, and training experience. I bring 15 years of
experience in Revenue Cycle Management and auditing with 9 years of Systems Analysis experience.
Demonstrates operational experience and Epic knowledge making me a vital participant in workflow
meetings. Excellent communication skills with Providers and Business Owners.
I hold Direct Coordinator experience in Epic testing, HIM, iChart, and Horizon Patient Folder. As a builder
and testing coordinator, I have completed unit testing, application testing, and integrated testing. Ms.
Eddy is a certified ICD-10 trainer and is currently working in Epic 2014 version.
Areas of Expertise:
Testing Lead | EAP Lead | CDM Lead| Coding | SER Lead | WQ Build | Charge Router Build SER Build |
Revenue Cycle Workflow Analysis | Chronicles | Clinic & Hospital Applications | System Build
Career Highlights:
 Three projects over last two years; multiple extensions with same clients.
 Community Connect presentation, build, training, testing, and support experience.
 Participated in process design, including remediation, optimization, and implementation planning for
Epic 2012, and 2014 versions.
 Extensive master file build experience in SER, EAP, CER, FSC, Charge router, NCC, WQF, LPP, and
DNB, LCL in original build and optimization through workflow analysis. Data courier knowledgable.
 Daily work with chronicles build and ftp file import and export
 Created electronic hand-off process, oversaw scenario creation, reviewed and modified with testers
and SMEs for two different hospital systems.
 Created go-live support documents, as well as documents for coding and charge capture for
electronic materials.
 Troubleshooted electronic system versus workflow issues with Epic Chart, HPF, and Meditech.
 Facilitated meetings and walked through build and workflows. Created documentation of workflows
for end users and build documentation.
Education / Certifications / Licensure
 Associate of Science in Health Information Systems
 Certifications:
 Epic Professional Billing and Single Billing Office,NVT 2010, 2012,2014
 Epic Hospital Billing, 2012,2014
 Registered Health Information Technician (RHIT), 8 years
 Certified Personnel Consultant(CPC), 13 years
 Certified AHIMA ICD-10 trainer,2 years

2. Professional Experience
Computer Task Group 2013 - Current
PB/HB Systems Analyst and Lead
 St. Luke’s Health System,Idaho – Professional Billing;WQ, CER, ICD-10,FSC, ABN, EAP build and
optimization following denial and workflow analysis. Data courier and FTP importand export. 2 Extensions to
continue work with PB and HB optimization.
 Saint Francis Health System,Tulsa – Professional Billing;Managed Care contract build for PB and HB.
Extended to work on go-live build for Professional Billing;WQF, Charge Router, CER, LCD files and exceptions,
and provider SER. Additional extension to assistwith PB optimization,HB build. WQF and CER revision
needed after go-live to improve end user efficiency. Final extension added to complete NCC updates for HB,
complete PB imaging charge router build,and continued WQF updates through denial/issue analysis.
 Leads and maintain system master file for all providers.
 Oversees system build,troubleshooting,and monitoring ofissues.
 Works closelywith clinical teams to assure provider documentation and workflows achieve maximum
reimbursementpotential.
 Coordinates with organization A/R administration to maximize system functionalitythrough various applications
to assure efficientworkflows and A/R goals are metand/or exceeded.
Kadlec Medical Center, Richland, WA 2008 – 2012
PB Systems Analyst, Coding Coordinator, HIM Coordinator roles
 Epic system build,maintenance troubleshooting ,SER lead, and integrated testing coordinator
 Coding Coordinator role – oversaw documentation quality,workflows,de-centralized coding process and
provider liason for billing and coding concerns to maximize RVU’s.
 HIM Coordinator role – HPF System analysis to assure documentation integrity.Troubleshootissues with HPF
workflows and system build.
 Serves on communityconnectteam to presentEpic.
 Works closelywith clinical teams and providers to assure system is builtto facilitate documentation requirements
to achieve maximum AR potentatial.
 Certified coder with teaching background.
Kennewick General Hospital 2006 - 2008
Emergency Room and Outpatient Auditor/Workflow Analyst
 Worked closelywith ER providers and clinical staffto optimize workflows in order to achieve maximum charge
potential.
 Analyzed missed charging opportunities,created flow sheets,and optimized charge master for ER.
 Audited outpatientsurgical,OB visits,and radiologyfor missed revenue opportunities.
Lourdes Medical Center 2000 – 2006
iChart Coordinator/System Analyst, HIM Supervisor, Coder
 Built and maintained iCharttranscription system for hospital and clinical organization.
 Meditech System maintenance as itrelated to coding,charging,and transcription issue.
 Co-supervisor HIMteam – scheduling,auditing,provider relations
 Coder with ER, Ambulatory surgery, Radiology,and Inpatient. (all areas of hospital)
 Worked closelywith departments on documentation simplification and charge maximizing.