Donna Bradley is an experienced administrative professional with over 20 years of experience in office operations, personnel organization, human resources management, meeting planning, and providing exceptional customer service. She has held roles such as an administrative assistant, business manager/owner, field representative, and benefits coordinator. Bradley is skilled in areas like procedure development, time management, software applications, and resolving billing/collection disputes. She aims to efficiently plan events and streamline workflows between departments.
A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.
Successful history in both insurance and banking/financial industry with over five years in the banking/financial industry, guaranteeing client satisfaction.
Demonstrated ability to grow business where others cannot see opportunities. Excellent background in customer service, exceeding client expectations from initial contract through post-sales follow-ups. Analytical and organized with the proven ability to identify client needs, make recommendations and implement effective solutions. Highly skilled in rapidly developing rapport. Self-starter and persuasive communicator with extensive knowledge of insurance plans and financial needs. Extremely adaptable and able to quickly grasp and apply new information.
Career Driven and always ready for a challenge. Dedicated to continuous growth and education. Creates and delivers a stimulating, enriching and productive environment to compete and remain cost efficient.
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1. DONNA M. BRADLEY
76383 Timbercreek Blvd., Yulee, FL 32097
Cell: 229-733-9988
dbradley254@hotmail.com
EXECUTIVE PROFILE
Energetic, resourceful and accomplished administrative professional with over 20 years of extensive office operations
and personnel organization expertise. Skillful and dedicated Assistant with extensive experience in the coordination,
planning and support of daily operational and administrative functions in a highly confidential environment.
SKILL HIGHLIGHTS
Human resources management Meeting planning
Procedure development Strong interpersonalskills
Exceptional time management skills Dedicated team player
Self-directed Advanced MS Office Suite knowledge
CORE ACCOMPLISHMENTS
Successfully planned and executed meetings, lunches and special events for groups of 500 employees. Developed and
implemented company's payroll, benefits and leave policies and forms to streamline workflow between all departments.
Instrumental in the software application conversion from PCGenesis to McAleer and spearheaded the training for
administrative personnel system wide.
PROFESSIONAL EXPERIENCE
OMNI AMELIA ISLAND PLANTATION
Amelia Island, FL.
Hospitality Professional 05/2015 to Current
Assist guests with any special requests during their visits.
Recommend top dining and entertainment options for guests within the hotel and surrounding area.
Provided prompt, efficient, friendly, and quality service at all times.
Assist bartenders in maintaining adequate supplies and beer for the bar and extended service area.
Promote positive customer and associate relations through courtesy, service and professional appearance.
INDEPENDENT AGENT
FL
Insurance Agent/Broker 12/2013 to Current
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective
clients.
Process applications, payments, corrections, endorsements and cancellations.
Present and clearly explained insurance policy options to clients based on their needs and goals.
Research coverage and premium options and supplied clients with the best coverage available.
N & L WEALTH BUILDERS, INC
Fernandina, FL
Administrative Assistant 12/2014 to 12/2015
Researched and resolved collections and billing disputes with tact and efficiency.
Handled telephone inquiries and set appointments.
Prepared and processed insurance applications.
Ensured exceptional client service and quality product offerings.
2. NEW BEGINNING VENDING SERVICES
Tifton, GA
Business Manager/Owner 10/2010 to 12/2014
Maximized company revenue by determining goods to be sold and set prices based on forecasts of customer
demand.
Managed the movement of goods into and out of client locations.
Managed all financial aspects of the business including collections, quarterly taxes, deposits and income tax
preparation.
Managed the day-to-day tactical and long-term strategic activities within the business.
Reduced and controlled expenses by improving resource allocation.
Leveraged knowledge of customers preferences to successfully market products.
UNITED AMERICAN INSURANCE COMPANY
Valdosta, GA
Field Representative 04/2008 to 08/2008
Sold various types of insurance policies to individuals on behalf of insurance company including, disability, life,
cancer, critical illness and Medicare supplements.
Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or
changes, or to change beneficiaries.
Called warm leads each week to expand client base.
WORTH COUNTY BOARD OF EDUCATION
Sylvester, GA
Benefits Coordinator 09/2002 to 04/2008
Mediated between benefits providers and employees. Answered employee questions regarding benefits and
leave and resolved any issues.
Designed, evaluated and modified benefits policies to ensure that programs were current, competitive and in
compliance with legal requirements.
Planned and conducted new employee orientations and open enrollment for 500 plus to foster positive attitude
toward organizational objectives.
Administered, directed and reviewed employee benefit programs: included tracking leave time, such as vacation,
personal and sick leave, Family and Medical Leave and maintained personnel files.
Reviewed information to detect and reconcile payroll and benefits discrepancies.
Designed new employee packages that were distributed during orientation or by mail.
Ran queries and reports through the company specific system McAleer, a school system software application.
Effectively trained secretaries and supervisors on McAleer software applications.
EDUCATION
INSURANCE LICENSES 2013
State of Florida, FL
215-Life Insurance -including Variable Annuity & Health-Resident License # W164053
THEOLOGY 2012
Southwest Georgia Theological Seminary, Sylvester, GA
Associate of Theology
ACCOUNTING TECHNICIAN AND COMPUTER PROGRAMMING
Meadows College of Business, Albany, GA
Business College Diplomas