Deborah Ferguson is seeking a position in supply chain operations support utilizing her 20 years of experience in retail and direct-to-customer distribution. She has a track record of developing processes, establishing relationships, and driving results to improve operations efficiency and customer service. Her skills include inventory management, quality assurance, shipping, and customer service.

1. DEBORAH FERGUSON
2801 Itasca Dr., Nesbit, MS 38651
Cell: 901 626 3397
mxblonde@earthlink.net
Skilled operations professional well versed in providing high quality Supply Chain Operations Support. Not just detailed
oriented, but serious about diligence in observing supply chain activities ensuring proper work flow. My skills and
knowledge will prove beneficial for your company's daily functionality, and I offer quality service and dedication as
candidate for Inventory, Quality Assurance, Shipping, or Customer Service.
My ultimate goal is to pursue Global Supply Chain as Business Operations Analyst.
Motivational leadership style
Self directed/ service minded
Strong problem solver/ team collaborative
Proactive approach/ cost effective results
Basic Spanish
Quality assurance/packaging
Inventory/Receiving/Shipping
Maintain freight bills, track/trace, trailer OSD's
Order processing/ loading
PKMS, TPM, CRYSTAL, UPS, USPS, Fed-Ex
20 years in Retail and Direct to Customer Distribution.
Excellent WMS, evaluation, research, and training skills.
Highly capable of writing, developing, and executing SOP.
Critical liaison gaining wide understanding of Supply Chain and 3PL ecosystem; troubleshooting-know when and
how to escalate.
Identify critical gaps/ support and participate in analysis and documentation of customer requirements clearly
and articulately.
Expert detail for product quality, packaging, and flow through 3PL.
Excellent in utilizing tools; drive results that correct complex issues.
Flexible to adapt in an evolving department; drive / support change.
Outstanding Achievements
Awarded numerous "Above and Beyond" recognition.
Cultivated business relationships, and patterned structure across multi-platform organizations for new
Rejuvenation Brand; receiving, shipping, returns and customer service.
Improved visibility within internal and external organizations via phone and email documentation.
Optimized cost and time efficiency processes in cross-dock furniture, for receiving, loading, shipping and
tracking.
Coordinated with customer care centers and logistic partners for difficult order completion, and retrieval of
company product.
Established valuable relationships between the DC's and External Vendors, Delivery Hubs, Manufacturing
contacts and Corporate HQ.
Improved inventory storage through analysis and relocation of slow moving product to lesser picking site; thereby
improving productivity.
Introduced better means of ship, track and trace for special orders.
Member Safety Team, Core Team, Community Involvement Team.
Awarded merit raise for building exemplary customer service team.
PROFESSIONAL PROFILE
QUALIFICATIONS
RELEVANT EXPERIENCE

2. 05/2008 to 11/2015
WILLAIMS-SONOMA INC.
City of Industry, CA, Dallas, TX
Customer Service /Administrative Assistant Logistics
Support for start-up West Coast and Dallas Texas. Led team to extraordinary Customer Service. Coordinated dock to
perform audits, develop good loading practices, correct UPS guidelines and labeling. Trained and educated business
users in various department levels. Developed/maintained proper paperwork/data entry. Maintain Inventory accuracy.
Initiated Vendor Compliance for receiving/ quality. Initiated USPS with best company practice to ship and track small
packages.
Best accomplishments were developing processes for engaging vendors with distribution team, and setting up product
and relations for "Rejuvenation".
08/2003 to 05/2008
WILLIAMS-SONOMA INC.
Olive Branch, MS
Support Analyst, Retail
Production support Retail Distribution. Chosen to host new warehouse management system and train associates. Maintain
system data, pick locations, inventory control, quality and packaging. Receiving dock and put-away coordinator; forklift
certified. Increased production and safety using sku velocity reports and sales data from IPMS.
08/2002 to 08/2003
WILLIAMS-SONOMA INC.
Memphis, TN
Inventory Specialist Project
Special project resulting in beneficial revenue return to company. Received outstanding achievement award for
completion. Also worked with management to bring new automated conveyor systems online as material handler during
construction, providing feedback and hands on.
07/1996 to 08/2002
WILLIAMS-SONOMA INC.
Memphis, TN
Customer Service/ Shipping Coordinator
Build customer service team for new furniture operation. Critical member for inventory, responsible to work with
packaging vendors and corporate offices for start-up furniture operation. Helped to profile new facility.
10/1995 to 07/1996
WILLIAMS-SONOMA INC.
Memphis, TN
Human Resources as Company Receptionist/ Switchboard
01/1988 to 05/1993
FEDERAL GOVERNMENT & STATE OF MISSISSIPPI
Hernando, MS
Intake Specialist/ Case Management 5 yrs
Interview, compile, and maintain data for those applying for State and Federal assistance programs.
02/1753
DESOTO AND TATE COUNTY MISSISSIPPI
Substitute High School Teacher over period of 15 yrs
ASSOCIATE OF SCIENCE: ENGLISH / JOURNALISM
North West Community College, Senatobia, MS, USA
Volunteer for Autistic and challenged children, Cub Scouting, Civic Organizations. Played sports in High School and
College; learning value of teamwork and loyalty. Held leadership roles in High School and College.
EXPERIENCE
ACADEMIC BACKGROUND