The document is a resume for Don Stilwell that summarizes his experience as an internal operations consultant specializing in software implementation, data analysis, and training. He has over 20 years of experience in roles such as consultant, business analyst, project manager, and quality assurance testing for companies in various industries. His technical skills include SQL Server, Adobe Captivate, Camtasia, and SharePoint.

1. DON STILWELL
5132 E. Liberty Park Circle, North Charleston SC 29405
D_Stilwell@yahoo.com
303.801.7661
SUMMARY
I am an Internal Operations Consultant with experience consulting, designing, documenting and installing
various software packages and procedures. I am highly skilled in designing and delivering training programs,
data and process analysis, coordinating and directing development teams to deliver a product that exceeds the
customer’s expectations with minimal iterations. As a Consultant, I have worked with data design and
extraction, data analysis in 3rd party applications, RFP’s, Discovery, requirements writing, setting timelines and
evaluating resources for projects.
 Excellent Operational Efficiency Consultant able to analyze and recommend process improvements
 Experience Consultant with deep understanding of the software development and software
implementation life-cycles.
 Experienced Business Analyst with expertise in data analysis, query design and results presentation
 Outstanding customer relationship manager, continually delivering the highest quality work
 Extensive experience in software development teams
 Superb skills in staff training and development
 Outstanding communication and time management skills
 A team player, working with people with diverse personalities and backgrounds
TECHNICAL SKILLS
SQL Server, Adobe Captivate, Camtasia, SharePoint, JIRA and Confluence
WORK EXPERIENCE
Consultant 2008 November – Current
Towers Watson Denver, Colorado and Charleston, South Carolina
 Consultant with the Internal Operations Office, focusing on operational efficiency and developing and
delivering process and product training to members of the Human Resource Technology teams
 Business Analyst writing requirement documents for the development team to facilitate a quicker
development cycle and clear objectives for the applicat ion.
 Business Analyst for Talent|REWARD, a client-centric Talent Management Software Suite.
 Work with clients, development teams, project and product managers to prepare architecture and
software training and requirements documents in order to begin client-specific projects.
Technical Account Manager 2008 March – 2008 October
Tendril Networks, Inc. Boulder, Colorado
 Project Manager for trial and pilot projects with energy providers nationwide.
 Worked with clients to prepare architecture and software requirements documents in order to begin
client-specific development.
 Provided on-site and remote technical support for pilot and trial projects.
 Performed functional software testing and analysis for Tendril Networks, Inc. and a client as part of a
14,000-unit rollout.
 Performed project management tasks for a large client as part of a Professional Services team to
facilitate a multi-year, multi-million dollar project.
Independent Consultant 2005 March – 2008 March
Stilwell & Associates Denver, Colorado and Europe
 Fast-paced consulting projects: Provided project management consulting to leading hospitality software
venders and hotel groups to implement business intelligence solutions on Oracle database platforms.

2.  Worked directly between the business groups of hotels and the IT departments to implement a solution
that was usable from a business perspective and implemented and supported by the IT staff.
 Consulted and trained hotel and corporate staff to manage and analyze profiles, marketing s tatistics,
revenue statistics, budgeting and forecasting to better recognize a single solution for data management.
 Worked on integrating back office systems, materials management systems and database analysis
software to give a complete picture of business.
 Led the technical implementation of the database analysis software for Starwood Hotels Europe.
Senior Product Specialist 2003 February – 2005 March
Micros Systems GmbH Neuss, Germany
 Developed and implemented system-wide strategies for the conversion and upgrade to next -generation
hotel IT systems.
 Provided senior-level hardware, network and software support to regional installation teams and local
offices throughout Europe, Africa and the Middle East.
 Gathered, documented and performed functional testing for country -specific software requirements.
 Responsible for testing and certification for all regional installers and support personnel.
 Developed and maintained programs for software training and testing for both internal personnel and
external customers.
Senior Support Specialist 2002 February -- 2003
Micros Systems GmbH Neuss, Germany
 Provided technical and application support to the local offices throughout Europe, Af rica and the Middle
East for the entire range of the Opera suite.
 Responsible for the team implementing and supporting beta installations in the region.
Lead Project Specialist, Beta Management Group and InterContinental Hotels 2001 -- 2003
Micros Systems, Inc. Naples, Florida
 Coordinated and managed all aspects of a software rollout for InterContinental Hotel Group, including
documenting and communicating specific module requirements, scheduling resources for remote and
headquarters-based tasks, ordering and verifying all hardware and software components and licenses,
managing client expectations, and handling post -install support and invoicing.
Quality Assurance Level II 1999-- 2001
Micros Systems, Inc. Naples, Florida
 Developed and implemented baseline testing scripts using Mercury tools and coordinated Y2K testing
for the Opera suite of products.
 Gained a complete understanding of quality assurance testing cycles using Mercury tools, Oracle’s
Developer 2000 tools, PL/SQL scripts, and Oracle 8i and 9i database installation and maintenance.
Senior Support Specialist 1997-- 1999
Micros Systems, Inc. Columbia, Maryland
 Provided senior level support for all versions of the property management system Fidelio and Opera to
global clients.
 Assisted with the reorganization of the support department to provide short response and resolution
times to clients.
Support Specialist 1996-- 1997
Micros Systems, Inc. Columbia, Maryland
 Provided support for all versions of the property management system Fideli o.
EDUCATION/HONORS
Presbyterian College (Clinton, SC) - Graduated 1993
BS Political Science
Georgia State University (Atlanta, GA)
International Relations