This resume is for Steven Schade. He has 8 years of experience as an application support analyst. He has strong analytical, problem-solving, and communication skills. He is proficient in Microsoft Office, Windows, Linux, Solaris, UNIX, Oracle, SQL, and pivot tables. He has held positions at Farmers Insurance, Dish Network, The TriZetto Group, Catholic Health Initiatives, and Corporate Express where he provided application support, analyzed data, resolved issues, and implemented systems. He has a Bachelor's degree in Business Management.

1. Steven Schade Resume
Steven K Schade
9688 Golden Eagle Avenue  Highlands Ranch, CO 80129
303.229.4575  steve_schade@hotmail.com
Email to text:3032294575@vtext.com  Resume web link
QUALIFICATIONS
 A hard working and self-motivated professional offering eight years experience as an application
support analyst for national information management systems.
 Strong analytical and problem-solving skills, decision-making ability, as well as technical aptitude.
 Excellent communication, interpersonal and time-management skills, with the ability to effectively
function in dynamic business and technical environments.
 Results-oriented and accountable, with the ability to professionally manage business relations.
 Demonstrated leadership ability, interdisciplinary verbal and written communication skills, with a
proven effectiveness to lead and manage diverse work teams.
 Successful organizational, project planning, and implementation skills, leading to on time and on
budget project delivery.
TECHNICAL SKILLS
 Proficient in Microsoft Office, including Excel, PowerPoint and Access.
 Experience working in Windows, Linux, Solaris and UNIX operating systems.
 Familiarity with Oracle relational database management systems.
 Skilled in writing SQL scripts and working with Pivot Tables to manipulate and display data sets.
CERTIFICATIONS & AWARDS
National Career Readiness Certificate
Level: GOLD
Certificate ID#: 9NW2YFX45NWF
National Career Readiness Certification validation link
About the National Career Readiness Certificate
PROFESSIONAL EXPERIENCE
Farmers Insurance Group, Highlands Ranch, Colorado
Insurance Agent/Specialist
January 2010-September 2010
 Provided advice to clients on risk management and assisted in developing strategies to minimize
risk.
 Analyzed and solved problems. Knowledgeable of customer service standards.
 Developed skills to gather data, compile information and prepare documentation/reporting.
 Exhibited capacity to plan, organize and implement a range of sales promotion programs and
events.
 Strong team player ethics, and willingness to help all reach goals.
Dish Network, Englewood, Colorado
Application Analyst II – Retail Services Department
October 2008 – March 2009
 Served on the team responsible for preparing weekly/monthly forecasting reports for satellite
equipment purchasing needs.
 Utilized SQL querying tools to detect and collect information used to project industry trends.
 Performed analysis to identify tools, methodologies, and processes to recommend improvements
to freight logistics process.
 Utilized Microsoft Excel and Access to publish Pivot tables to display retrieved information.
 Provided application and process subject matter expertise for business clients and technical
resources.

2. Steven Schade Resume
The TriZetto Group, Greenwood Village, Colorado
Application Analyst - Business Services Unit
February 2008 – September 2008
 Managed production support issues and provided status updates to external users and internal
staff on a timely basis.
 Drove project initiatives to completion within time and budget requirements.
 Provided application support across multiple products and environments for internal and hosted
customers.
 Resolved technical issues, determined business requirements and defined technical
specifications.
 Developed and maintained positive relationships with various in-house teams and with clients.
 On-call rotation responsibilities to resolve issues 24x7.
Catholic Health Initiatives NITC, Englewood, Colorado
Application Support Analyst/Implementation (Visionware)
September 2007 – December 2007
 Functioned as a contract team member tasked with implementing and upgrading 30+ facility’s
application systems, including provided troubleshooting and application issue resolution for test
and production environments.
 Created system documentation and provided process and procedure training related to current
and future system environments.
 Tracked issues and resolutions throughout process while adhering to prescribed escalation
procedures.
 Developed reports, scripts and forms according to required specifications.
Corporate Express North American Headquarters, Broomfield, Colorado
February 2001 – March 2007
Distribution and Logistics Application Support, Systems Analyst, Software Engineer II
February 2001 – December 2002 and May 2003 – March 2007
Served as a senior member of the team responsible for monitoring and analyzing data as it
progressed through Corporate Express’ national automated Warehouse Management System
(WMS), Enterprise Application Integration (EAI) interface, Pick to Voice (P2V), Proof of Delivery
(POD), Roadnet, Conveyor and other third-party systems. Performed after-hours on-call support, as
well as the promotion of code into the production environment.
 Utilized relational database query tools to gather, research, diagnose, report, and resolve data
and system issues; consulted with Corporate Express Warehouse officials to ensure timely
progression of incoming and outgoing orders through the system. Worked with 3rd Party vendors
and divisional teams to assist in the proactive identification of issues, as well as the effective and
efficient resolution to system and data related issues.
 Participated in training members of the service desk, application tier 1 and 2 support teams and
end-users, which included research and preparation of training documents to assist in issue
resolution.
 Facilitated communications with information technology development, business and divisional
teams to assist in the proactive identification of issues, as well as the resolution of emerging
issues.
 Planned, rationalized and supported warehouse physical inventories including customized
Physical Count and Control Software, coordinated pre-inventory meetings and facilitated
divisional data preparation.
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EDUCATION
Bachelor of Science, Business Management, May, 2000
Metropolitan State College of Denver, School of Business, Denver, Colorado.