Mei Haenze has over 10 years of experience in technical writing, project management, and software development. She has received awards for her work developing applications for NASA and has experience managing multimillion dollar proposals. Her skills include technical writing, project coordination, software testing, and proficiency with Microsoft Office applications.

1. MARYALICE (MEI) HAENZE (210) 381-0387 (cell)
Technical Writer meihaenze@netio.org
SUMMARY:
Degreed Professional with 10+ years of experience in project management, both direct and
indirect, as well as computer applications, both creating and using them. Recipient of two
NASA Space Awards for applications I helped develop. Also experienced in accounting,
inventory, and office management.
SELECTED ACCOMPLISHMENTS:
• Managed the development of several winning million dollar proposals. In a seven-year
period, every proposal was submitted on time.
• Worked on two software applications nominated for awards within NASA/JSC, one of which
is under consideration for Center-wide use.
• Promoted to team leadership due in part to attention to detail.
• Earned commendations for work on two proposals submitted to NASA/JSC.
• Testing efforts earned kudos from programmers for attention to detail, ensuring that the
application worked properly, yielded accurate results, and met all requirements.
PROFESSIONAL EXPERIENCE:
Inserso, Inc.
TECHNICAL WRITER 2015 TO
PRESENT
Ensure that all documents needed for Certification & Accreditation process are complete and
grammatical. Work with Security Analysts to ensure that all information is correct and properly
presented.
Accomplishment: Created Glossaries for each document, ensuring that all acronyms and brevity
codes are identified and defined.
Wells Fargo Home Mortgage
PROJECT COORDINATOR 2013 TO 2014
Implemented letter update process. Each project could involve anywhere from 1 to over 100
letters. Assisted in revision of letters to ensure conformance with new requirements regulations.
Followed letters through entire revision process, and uploaded completed letters to SharePoint
letter inventory.
Accomplishment: Ensured that new letters for one project were not lost in process refresh, but
were available to move to production.
Metrica, Inc.
PROPOSAL COORDINATOR 2006 to 2013
Provided support during the proposal creation process, including drafting content for
government proposals, facilitating the collaborative review process, compilation of all applicable
documents, and production of the overall documents that adhered to instructions and was
suitable for submission. Assisted in setting up cost document, ensuring all numbers and
formulas were correct and were propagating properly, as well as providing feedback on staffing
needs. Ensured that all follow-up queries and details were handled properly and on-time.
Responsible for creating and rewriting proposal sections, as well as technical editing of
complete proposal. Worked with various graphic programs (Adobe, CorelDraw) to produce

2. marketing and other materials. Served as editor as needed for other office projects using
Microsoft Office and Adobe.
Accomplishment: In a seven-year period, every proposal was submitted on time.
Science Applications International Corporation (SAIC)
TECHNICAL WRITER 2002 to 2005
Application Development & Support Contract (ADSC) with NASA/Johnson Space Center (JSC)
Produced project documentation, including the requirements and design documents, and
assisted with collection and analysis of project requirements. In tandem with technical team, met
with SMEs to elicit application requirements. Assisted the technical team with all aspects of
project documentation and project management. Assisted the Team Leads with keeping the
projects on time. Revised document templates, ensuring accuracy and completion of necessary
information. Created user manuals as required.
Accomplishment: Worked on two software applications that won awards within NASA/JSC, one
of which is under consideration for Center-wide use. One application has also been nominated
for an award within NASA/HQ.
SOFTWARE COORDINATOR/LOGISTICS SUPPORT 1999 to 2002
Tri-Service Information Management Program Office (TIMPO), DoD
Using Microsoft Access, helped create, and maintained, Software Issue Tracking database of
software procured for, and deployed to, worldwide military health system. Responsible for
verifying and maintaining customer information tables, and creating specialized identifiers.
Accomplishment: Untangled and updated software issue information to populate software issue
tracking database.
MEPRS SUPPORT 1999
Medical Expense Performance Reporting Systems (MEPRS) Program Office, U.S. Army
Provided support as needed. Using Microsoft PowerPoint, Excel, and BusinessObjects, created
and disseminated weekly status report to worldwide constituents.
Accomplishment: Led preliminary design effort of a targeted web discussion board for
collaboration of MEPRS personnel worldwide.
EDUCATION:
Bachelor of General Studies, Business/Management, University of Mary Hardin-Baylor
Associate of Applied Arts, Commercial Art & Advertising, Texas State Technical College
Project Management coursework, completed via Computer Based Training (CBT)
RELATED EXPERIENCE
Project Management:
• Served as Team Lead for inventory service while in college.
• Performed many project management tasks while working with the ADSC software
development team, keeping track of schedules, performing quality assurance, etc., along
with the proposal management performed for Metrica.
Business/Process Analyst:
• Assisted in process analysis at USAA during short-term contract.
• Used Visio to chart work processes and application processes for web-based applications.
AWARDS:
2 NASA Space Act awards
Alpha Chi Honor Society

3. 1800 Club (Reading assessment, 1800 words/minute)
COMPUTER PROFICIENCY:
Skilled with Microsoft Office products: Word, Excel, Visio, PowerPoint, Outlook, Access.
Learning Adobe suite (including Photoshop) and CorelDraw.