BalvinderSinghBatra_Resume

BALVINDER SINGH BATRA
Phone: 91-9811087879
E-mail: balvinderbatra@gmail.com
Computer Science and Engg. Graduate with 15+ years of experience and exceptional track record in project &
program management, client relationship management, account management in multiple domains.
Skill Summary
• Extensive experience leading and successfully delivering large and complex engagements in Telecom,
e-Business, and testing Domains with total team size of 50+.
• Extensive knowledge and experience on all project lifecycle phases i.e. Initiation, Planning, Execution,
Monitor & controlling, Project Closure and Project Management knowledge areas like Integrated
Project Management Planning, Requirement gathering/ Analysis, Scope base lining, Project
estimation and scheduling using WBS (Work Breakdown Structure and Critical Path method), Cost
Budgeting/Forecasting, Quality planning, Assurance and Control, Risk & Issue Management,
Communication management plan, Project monitoring/ tracking by measuring progress against
baselines, when ever needed raising Change requests (CR), CR impact analysis and approval using
defined Change management plan, Project Progress Status Reporting to internal management and
client, Team Development etc.
• Extensive experience of delivering projects using Agile, Waterfall methodologies. Thorough
knowledge of Agile concepts.
• Extensive experience in project cost control, capacity planning, performance measurement and
resource utilization.
• Managing and successfully delivering multiple projects simultaneously for customers based in USA,
Kenya,
• Thorough experience in handling customer needs and expectations leading to customer delight
resulting in account growth through new and repeat business.
• Experience on CMM Level 5 processes and received appreciations as best Internal Project Auditor/
Facilitator.
Areas Of Expertise
 Delivery Management
 Budgeting and
Forecasting
 Vendor Management
 Project & Program Management
 Contract and Change Management
 Customer and Senior Management
Reporting
 Change Management
 Proactive Risk and Issue
Management
 Quality control and Audit
management
Professional EXPERIENCE SUMMARY
INSIGMA INC., VA, USA – PROGRAM MANAGER
IBM, GURGAON, INDIA – PROGRAM MANAGER
TECH MAHINDRA, LTD. – SENIOR PROJECT MANAGER
HOUSTON TECHNOLOGIES LTD. – PROJECT MANAGER
RAPIDIGM INDIA LTD. – PROJECT MANGER
ATLANTA TECHNOLOGIES AND SYSTEM LTD – PROJECT LEADER
CYNOSURE MEDIA SOLUTIONS PVT. LTD. –WEB DEVELOPER
TCIL (TELECOMMUNICATIONS CONSULTANT INDIA LTD.)- LAN ASSISTANT
MARCH 2013 – PRESENT
JAN 2011 – FEB 2013
JUN 2006 – JAN 2011
NOV 2005 – JUN 2006
OCT 2001 – JUN 2005
APRIL 2000 – OCT 2001
JUNE 1998 – MAR 2000
NOV 1997 – MAY 1998
VALID VISA Details
H1B (USA) - VALID UNTIL SEP 2016
B1/B2 (USA) – VALID UNTIL JUL 2026
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Education & Training
BACHELOR OF, ENGINEERING (COMPUTER SCIENCE & ENGG) 1996
DIPLOMA IN WEB DEVELOPMENT –IIS WEBSITY 1998
CERTIFICATE COURSE IN ORACLE 7.3- SQL STAR INTERNATIONAL 2010
Professional Achievement’s
WAS SPECIALLY NOMINATED AND ATTENDED PROGRAM “EXCELLENCE LEADERSHIP
PROGRAM” IN TECH MAHINDRA.
AWARDED THE “BEST MANAGER” IN TECH MAHINDRA
AWARDED THE “AWARD FOR EXCELLENCE” FOR 2 YEARS IN A ROW AT RAPIDIGM
INDIA LTD.
2009 - 2010
2009 -2010
2001 - 2002
Professional PROJECT DETAIL
COMPANY: INSIGMA INC., VA, USA MARCH 2013 – PRESENT
DESIGNATION: PROGRAM MANAGER
CLIENT: JPMC, NEWARK, DE
PROJECT DETAILS: J.P. Morgan Chase Asset Management team provides a new perspective that seeks to build
stronger retirement outcomes by sharing their knowledge and expertise to their customer companies. It offer a
holistic view into creating tailored plans, addressing fiduciary needs with recordkeeping and administration
services, and providing investment solutions that seek to deliver optimal outcomes. At J.P. Morgan, retirement is
more than designing plans, modeling risk and developing portfolios. It's about giving plan sponsors, advisors and
individuals the knowledge to help achieve better retirement outcomes.
I as a Sr. Business System Analyst was part of the JPMC’s, RPS (Retirement Planning Services) IT team that
supported the data warehouse and data mart that provided analytical reporting abilities to its customer/ sponsors
and JPMC internal management. The data warehouse stored data about customer/ sponsors, the participants (i.e.
sponsor employees), details about participant contribution, their balances, their loan details etc. The Data
warehouse received daily, monthly or defined periodic data feeds from various upstream applications like
customer payroll (containing participant contribution and other loan details) , OMNI (provided daily financial
transactions data), record keeping teams etc and updated defined data marts on defined periods. Agile
methodology was used new project work and regular enhancements requests.
Responsibilities
- Understood the architecture of existing upstream applications, ODS, data warehouse and data mart,
downstream reporting applications and feeds and prepared high level application architecture diagram along
with creation of DFD to represent flow of data from the various upstream Applications and ODS to Data
Warehouse, details of various jobs that extracted periodic data from DW and loaded the Data mart and made
data available or generated analytical reports, and data feeds sent to downstream reporting applications.
- As part of Agile methodology participated in daily scrum standup meetings to provide status for assigned
work, raising any issues/ impediments.
- As BSA worked on various new project stories and couple of minor enhancement stories.
- For assigned JIRA stories, Interviewed Product owner (PO) and the business SME’s and even data experts to
solicit and understand requirements and remediate gaps in business requirements.
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- Extensively used SQL to create analyze the existing data for better understanding of the requirements.
- For one of the projects conducted JAD sessions between SMEs from different teams to jointly discuss the
requirements and define the scope of the assigned project story.
- After Analysis of the business requirements and converted them into System Functional Requirements
containing Business Rules and Functional and Non-Functional/ Technical requirements.
- Conducted session with Data modeler for discussing the requirement and creation of logical data base tables
design for DW/ DM.
- Conducted sessions with key stake holders like Business SME, PO and internal PMO for approvals on
functional requirement and logical database design documents.
- For approved stories, worked with data modeler to create physical database tables, creation of Source to
Target Mappings (STM) for the extraction, transformation and loading strategy for DW and DM for ETL team
and report specifications/ layout and data inputs
- Conducted sessions with development, QA and data modeler to walk-through the complete requirement, the
STM and database for development and testing.
- Supported Development, QA and UAT teams for any clarifications during development and testing phase.
- All above documents were created using JPMC RPS documentation procedures and templates and
maintained for version control in SharePoint Server.
- Maintained requirement traceability between business requirements and functional requirements in system
functional document.
- Assisted the SME’s in UAT execution and supported QA team for defect tracking and resolution.
- Updated data flow diagrams after successful implementation of the story in production.
Environment: MS SQL Developer, Microsoft Office Suite 2010, MS Visio, Oracle 11gr2, DB2, Windows 7, JIRA
CLIENT: STERIS INC.
PROJECT DETAILS: STERIS IS a global leader in infection prevention, decontamination, and surgical and critical
care company, with a long list of first-to-market products and industry-leading service innovations and thousands
of customers in more than 60 countries.
VuCapture – Application that assists surgeon to take still images and videos of ongoing surgical procedure for
educational reference purpose. Surgeons used Pen drives or CD ROMs to transfer these images and stills for
further use.
VuServer – Develop online application to provide access to the surgeons to access the still images and videos
captured using VuCapure in a secured manner. It allows surgeons to logon and view the still images and videos
taken by them along with features like printing, editing, adding graphical and test annotations, sharing it with
other surgeons, etc. Application should be accessible using PC, tablets and mobile.
RESPONSIBILITIES:
 Management for development and delivery of VuCapture enhancements by the onsite team.
 Managing development, testing and delivery of VuServer by the offshore team by preparing a detailed
WBS and project plan, resource plan, communication and escalation plan and risk plan.
 Facilitate and chaired sessions with Steris marketing leads and VPs (Client), onsite Business Analyst (BA),
offshore PM and TLs to for walkthrough of Project requirement document (PRD) containing the project
requirements for clarifications, identifications assumptions, risks etc.
 Worked with onsite BA, offshore PM for preparation System Requirement Specifications (SRS) document
to the write functional and non-functional document for requirements along with a Requirement
Traceability Matrix (RTM) for the same.
 Worked with onsite BA and Client to prepare mockup screen for each of the major functionality
mentioned in the PRD and ensured the mockups to be added as part of SRS.
 Conducted meetings with Client, BA and PM to walkthrough the SRS and RTM and obtained the signoff
for baseline.
 Coordinated walkthrough sessions of the SRS and RTM by onsite BA to offshore team.
 Monitored the ongoing development builds and tests cases being prepared by offshore team
 Provided weekly status report to client an internal management on progress, risks, issues etc.
 Facilitated meetings with external VuCature team to resolve the issues raised by the VuServer team.
 Change control & management across each phase of the project.
 Worked with customer audit team to ensure that all project deliverables are compliant as per the health
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requirements and norms, facilitated the project audit and ensured closure of all observations.
COMPANY: IBM, GURGAON, INDIA JAN 2011 – FEB 2013
DESIGNATION: PROGRAM MANAGER
CLIENT: AIRTEL, AFRICA
PROJECT DETAILS: IBM AND AIRTEL have signed unique first of a kind agreement for 10 years in Nov 2004 to jointly
offer management services in India to provide 2G, 3G and various other data and mobile services.
After having a grand success in India IBM and Airtel are moving towards growth Markets like Africa are now
focusing on extending the same success story by setting up same systems in the 16 Operating Countries (OPCOS)
in Africa. As part of current project, IBM is deploying various IBM Tivoli tools to manage their Enterprise Asset
Management., Networking Management, Storage management, Application Performance management, system
and work load management, Sever/ Desktop/ and Device Management etc.
RESPONSIBILITIES:
 As Project Manager manage to successfully deploy IBM Tivoli tools for Asset Management and Deceive/
Server and Device management in each of the 16 Africa OPCOS.
 Worked to prepare a project schedule based on WBS to install the identified Tivoli tools in each of the 16
OPCPS.
 To achieve the above task successfully worked end to end starting with identification of requirement of
number and configurations of Hardware requirement, number of software licenses required, ordering
and procurement of the identified H/W, OS and S/W Licenses at identified locations. At times the HW
allocation was physical and at times virtual hardware was provided.
 Work with Operations team for allocation of space, racks and power for the H/W, coordinate with
networking team for allocation of IP address for each of the 16 OPCOS and temp allocation of admin
privileges for SMEs and self for installation of the Tivoli tools on the selected HWs.
 All above steps required rigorous follow ups with required team and senior management for approvals.
 Work with Operations teams available in existing OPCOS to receive a names and IPS of all existing
Desktops and Servers available in their OPCOS for installation of the Tivoli tools in respective OPCO.
 Coordinate with Software product SMEs for verification of the allocated HW and Software needed and
based on their approval work with them to ensure setup of the required SW tool on the identified
Desktops and Servers in each of the OPCOs.
 Ensure testing of the installed S/W by working with respective OPCOs operational team and coordinate
to resolve if any issues are found.
 Keep track of availability of ordered H/W, SW and Tivoli software for each of the OPCOS and
accordingly update the project schedule. Update the project schedule with each of the dependencies and
impediments and share the weekly status report with higher management.
 Though and rigorous follow-up with each of the interfacing teams for approvals, progress status etc and
accordingly present the same the Program manager.
 To prepare and update the project resource plan and cost plan and take necessary approvals in case of
over runs by providing necessary reasons for the same.
 Provide innovative ideas like parallel processing etc to make sure costs and schedule is under control.
 Worked extensively with resource fulfillment team for required SME resources in timely manner
 Utilize the learnings gained from India implementations and also update the key learnings in the same
and putting in common repository for future references.
 Maintain good rapport with all interacting teams for timely completion of work and judiciously take call
when to escalations to the senior management to highlight the delays, dependencies and take necessary
support for progress.
 Continues RISK/ Issues monitoring and control. Sharing Risk/ Issues with both client and internal
management.
 Monitoring timely and accurate billing of project team hours, project costs to avoid SLA violations.
 To ensure all communication and documents are kept in shared repository for future reference and
internal audits and ensure closure of all observations.
.
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CLIENT: PORTUGAL TELECOM.
PROJECT DETAILS: Portugal Telecom is the leading telecommunications services provider in Portugal. Operate in
the areas of fixed, mobile and multimedia communications, information systems, research and development,
satellite communications and international investments
This project is in the area of corrective and evaluative maintenance testing for Major and Minor Enhancement and
Break Fixes
Objective is to cut costs; improve the quality of its applications, expedite time-to-market for new functionalities
(crucial in telecommunications), and lay the foundation for the transformation of its overall application
development environment using standard, repeatable IBM asset.
This project is a 5 year contract with IBM. During first year, IBM had to undergo transition of first set of in-scope
applications. On successful completion of first year of services, customer would give a go head of another
transition phase for the remaining set of applications.
RESPONSIBILITIES:
 Studied the Best and final offer (BAFO) submitted by global marketing team to customer which contained
the assumptions, risks, resource and cost plan etc for transitioning the entire testing project to GDC
(Global delivery center) India, in 2 phases during a 5 year period.
 Worked with Onsite DPE (Delivery project executive) to define and list the set of applications to be
transitioned as part of Phase 1 and prepared the SOW and high level project plan for the phase.
 Walked through the SOW with key project stakeholders and got approval for PM allocation and key
project resources.
 Prepared detailed project schedule, resource plan (onsite and offshore) for each of the phases of transition
i.e. Knowledge Transfer KT, Shadowing, Reverse Shadowing and Steady state (ST), assumptions and
known Risks and issues.
 Worked extensively with PM and resource fulfillment team for required skilled resources for both
offshore and onsite fulfillment.
 Monitoring of the execution of the transition plan for the project application transition from PTSI to IBM.
 Manage client relationship to address their needs and expectations and resolve any escalations etc.
management. Shared lacked availability of PTSI resources for KT and accordingly updated the project
plan and got approvals on the same.
 Monitoring timely and accurate billing of project team hours, project costs to avoid SLA violations.
 One of the most important roles played was to prepare a repository of all knowledge sharing sessions
along with preparation of the learning database for all learning learned during testing.
 These repositories and knowledge base helped in fast ramp-up of new resources in the project.
 Ensuring that all deliverables are internally reviewed using review checklist before delivery to client.
 Preparation and Review of different levels of Project status reports and sharing the same with client and
internal higher management for progress.
 Support PM for preparation for audits and ensuring timely Internal Audit for the project and closure of
all reported observations in time.
 Ensuring quality by collecting and analyzing data captured during the execution of the project and
accordingly makes recommendations.
 Monitoring and control of other project SLAs like delivered defects, schedule variance, production tickets
monitoring, client audit results etc.
.
COMPANY: TECH MAHINDRA LTD., NOIDA, U.P., INDIA JUNE 2006 – JAN 2011
DESIGNATION: SENIOR PROJECT MANAGER
CLIENT: ATT, ST LOUIS, USA
PROJECT DETAILS: Industry Market is a group under AT&T Ordering and Wholesale Solutions. In Web Bundle
group there 26 web applications in our scope. As the scope of work team is responsible for Maintenance /
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Support for all these 26 applications. Most of the applications have been developed using ColdFusion MX 7.0. The
others have been built using Java/J2EE, C/CGI. The RDBMS used are Oracle 10g and MS SQL SERVER 2000.
Except 3 applications, which provide some business related functionalities to the end users (Both, Internal &
External to ATT), others are mainly used for Reporting Purposes.
ESPCARE II - Stands for ‘Enhanced Subscription Processing - Customer Account Record Exchange II ’.
ESPCARE is a telecom application that allows a customer to view billing details of a phone number and verify a
subscriber’s Interexchange Carrier for INTERLATA and INTRALATA services. It also allows a customer to
change the service provider associated with a phone number.
The ESPCARE II System has two main responsibilities:
On-Line Enquiry:
This functionality allows a user to query both the CARE Mainframe database and the Switch for
information on a specific phone number. The ESPCARE II On-Line Inquiry (OLI) function allows the
customer the ability to verify a subscriber’s IXC for INTERLATA and INTRALATA services at a switch
and allows the customer on-line access to an approved customer information from the CARE database.
PIC Change Request:
This allows Inter or Intra Carrier for a phone number to be changed. This change involves interaction
with a number of existing legacy systems. The ESPCARE II Pre-Subscribed Inter-exchanged Carrier (PIC)
Change request function allows the customer the ability to change a subscriber’s IXC for INTERLATA
and INTRALATA services. A PIC change request can come from the following sources: ESPCARE II GUI
and IXC Batch files.
Creating a Pic Change request allows a carrier to change a customer's interexchange carrier for inter-LATA and
intra-LATA services. Releases are determined by the maintenance release (MR) Team Lead.
RESPONSIBILITIES:
 Review of the scope of different Work packages received from client and estimating hours and high-level
schedule for the same.
 Prepare Project Plans for each Work Package.
 Schedule preparation, monitoring & tracking the progress of the WRs.
management.
 Motivating and guiding team members.
 Review of important receivables/ deliverables like BR, TR, HLD, DD, Test plans etc.
 Preparation of different levels of Project status reports and sharing the same with client and internal
higher management for progress.
 Preparation for audits and ensuring timely Internal Audit for the project and closure of all reported
observations in time.
 Ensuring timely and accurate billing of project team hours to avoid SLA violations.
 Monitoring and control of other project SLAs like delivered defects, schedule variance, production tickets
monitoring, client audit results etc.
CLIENT: ATT, SAN RAMON, USA
PROJECT DETAILS: The scope of the project is Testing of ATT’s Wholesale ordering system, which is designed
to accept requests from Competitive Local Exchange Carrier’s for Unbundled Network Elements (UNEs) and
Resale Services and then manage the information required to fulfill those requests. LASR is the central most
system and is based on the Ordering and Billing Forum (OBF), Local Service Ordering Guideline (LSOG), and
Local Service Ordering Requirements (LSOR). LASR is part of ATT’s Operational Support Systems (OSS).
Through a graphical user interface (GUI), Local Service Centers can view and manage the requests that flow
through LASR.
This team is responsible for conducting the System testing and Regression testing, which are performed as
part of the Tri Annual & Minor Releases which are scheduled periodically and we are responsible for
delivering Wholesale integration testing and Regression Testing. New functionality and changes to existing
functionality are being fixed, tested and then implemented into production during tri-annual releases. The
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production defects are fixed, tested and then implemented during maintenance release. Typically, a
maintenance release happens once in a month. Minor or Maintenance releases are determined by the
maintenance release (MR) Team Lead.
RESPONSIBILITIES:
 Review of the scope of different Work packages received from client and estimating hours and high-
level schedule for the same.
 Prepare Project Plans for each Work Package.
 Schedule preparation, monitoring & tracking the progress of the WRs.
management.
 Motivating and guiding team members.
 Review of important receivables/ deliverables like BR, TR, HLD, DD, Test plans etc.
 Preparation of different levels of Project status reports and sharing the same with client and internal
higher management for progress.
 Preparation for audits and ensuring timely Internal Audit for the project and closure of all reported
observations in time.
 Ensuring timely and accurate billing of project team hours to avoid SLA violations.
 Monitoring and control of other project SLAs like delivered defects, schedule variance, production
tickets monitoring, client audit results etc.
COMPANY: HOUSTON TECH LTD., OKHLA, INDIA NOV 2005 – JUNE 2006
DESIGNATION: PROJECT MANAGER
CLIENT: BSNL
PROJECT DETAILS: This Project is a Telecom domain project. BSNL India, our country’s one of the biggest telecom
player, has launched its Broadband, Data One Internet Access services. The major objective of the project, BSNL
NIB II, is to provide BSNL operators with an web enabled system using which they can create and provision
various Broadband services for its country wide customers/ subscribers.
The project includes development of a web based Order Entry System, usage of ASAP (Automatic Service
Provisioning Program) application (Metasolv product) and development of cartridges that communicate to the
Network Elements and their Element Management Systems (EMS). The systems developed in the project are
capable for providing Broadband Services like High speed Internet (configurable bandwidth), Video On Demand,
and various other value added services like Internet gaming, Multicasting etc. The systems are capable of doing
end-to-end provision i.e. from the web page used by BSNL operator, through the ASAP system, right through to
the different Network elements present in the network.
The front-end application, OES, has various modules, which enable the BSNL Operators to dynamically create
different types of Service templates, Charge policies, creation of new subscribers, addition of new Network
elements added to the network, new roles and operators with different privileges etc.
Project included various other features like audit trail and related reports, High availability etc.
RESPONSIBILITIES:
 Core responsibility included Project Management and Application Designer and ensuring successful
delivery to ensure client satisfaction and delight.
 Reviewed the Requirements and did analysis of the same.
 Part of the 3 people team, which designed the entire flow and design of the OES application.
 Designed the database schema for the front application.
 Preparation of the Project plan for the OES application
 Resource allocation, Progress monitoring and tracking, Status reporting etc.
 Preparation and execution of various other project plans like Risk Management, Test plans etc.
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 Was also responsible for driving the testing phase of the project
 Directing the effort for development of Validation test plan and execution of VT at clients test labs.
 Subcontracting and monitoring and reporting the progress of subcontractors etc.
COMPANY: RAPIDIGM INDIA LTD., NOIDA, U.P., INDIA OCT 2001 – JUNE 2005
DESIGNATION: PROJECT MANAGER
CLIENT: AVASTONE, WISCONSIN, USA
PROJECT DETAILS: The project was about adding new modules to a website that is used by the users to register
for events and conferences. The website is based upon an ASP framework and would be used for registering for
the events, conferences, making air and hotel bookings, sending meeting requests for the Motorola 3GSM
conference in February 2005.
RESPONSIBILITIES:
 Visited USA for 8 weeks for Requirement Gathering and Analysis for the CE 2.0 phase of the Project.
 On CE 1.0 project did the Analysis of client’s existing ASP 3.0 based development framework after
extensive study of existing code and client interactions.
 Assigning work and handling the team.
 Project Management activities like Project Planning, Tracking and monitoring, Client and internal status
reporting.
CLIENT: KENYA AIRWAYS, NAIROBI, KENYA
PROJECT DETAILS: Developed for Pricing & commercial department as well as Revenue Accounting department
of Kenya Airways. Pricing and Determination of fares is one of the key function of the Pricing and commercial
department. It has direct impact on revenue generation. The Market Deal System is a web-based application for
creating, reviewing, approving and tracking the Fare Proposals. The greatest advantage of this system would be
to create a database of various types of fares with rules & conditions, which will enable to verify whether the
pricing policy is actually implemented or not. The application allows to create Fare Proposals, create an
organization hierarchy and the Fare Proposals are dynamically approved based upon the organization’s
hierarchy.
RESPONSIBILITIES:
 Requirement analysis for preparing the database design for the project
 Project management activities like preparation of Project Plan, allocation of tasks to team etc
 Work and hours status reporting
 Resolution of general technical issues etc
 Client interactions and project status reporting
 Visited Kenya for meeting the client for planning and scheduling the deployment strategy.
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