1. Margarita J. Calderon (Maggie)
4146 Thomas St Oceanside, CA 92056
Phone: 760.672.0565  E-Mail: calde022@cougars.csusm.edu
Objective
Team player, goal oriented, hardworking, and a self- motivated individual seeking a job opportunity in a company
that encourages self-growth, development, and prides itself in providing quality costumer service by reaching out to
its community through the growth of an organization.
Experience
2014-Present Ace Cash Express Vista,
CA
Customer Service Representative Associate
 Acts as a role model of CARES Customer Service expectations and coaches others to higher levels of service.
Provides coaching and feedback to the center staff to help them improve their customer service.
 Handles customer concerns/complaints in a courteous and professional manner and within established
guidelines and escalates as necessary.
 Builds relationships with customers that will allow them to understand their needs and fit to our
products/services improving customer retention and sales.
 Demonstrates strong knowledge of all products and services and communicates the relevant benefits of each
to customers.
 Cash checks using established risk analysis (RA) and risk management materials. (Risk analysis is defined in
current training manuals and/or policies and procedures materials.)
 Processes customer loans accurately following written guidelines.
 Ensures a clean and safe work environment at all times (parking lot, lobby and booth). Examines and
inspects the conditions of internal and external signage.
 Meets and exceeds center budget goals. Assists District Manager in achieving profit maximization through
application and control of expenses.
2014-2015 Vista Community Clinic, Pediatrics Department Vista,
CA
Care Coordinator, ADHD Coordinator
 Improve health outcomes and reduce health disparities for Vista Community Clinic patients with and without
chronic diseases
 Participate in and emphasize a team-based approach to care
 Work with the assigned care team coordinating care around the patient

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 Participate in evidence-based counseling/education (motivational interviewing, coaching) regarding disease
management and unhealthy behaviors
 Support patients and families in self-management, self-efficacy and behavior change
 Communicate across the continuum of care – from internal staff, to third parties such as health plans,
specialists, hospitals, and radiology facilities
 Integrate prevention and screening recall systems into electronic medical record
 Provide individualized information, education and referrals to patients, as directed by healthcare provider and
supervisor
 Assist in recruiting individuals for participation in educational programs
 Assist in data collection, data entry, and evaluation processes
 Compile written reports as needed
 Serve as representative at professional meetings as needed
 Serve as a liaison between program and community
 Assist in planning, developing and implementing program strategies
 Maintain professional working relationships with all staff, clients and the public
 PCMH Trainings
2012- 2014 The Sports Authority Encinitas,
CA
Customer Service Representative, Sales Associate
 Adapted proficient cashier experience
 Having weekly sales goals and signing 40% of our customers to our rewards program on a daily basis
 Provided customers with excellent customer service by attending to their needs in both English and Spanish
 Handling multiple Phone-Lines and online ordering assistance
2010-2012 Vista Unified School District Vista, CA
AVID Tutor: Mission Vista High School AVID, Rancho Buena Vista High School AVID
 Help Students with History, Science, English, and Math
 Plan personal/academic goals that will fulfill their A-G requirements
 Provide Mentorship with leading tutorial sessions and ensuring a safe school environment
Leadership Activities and Volunteer Work
2013-Present California State University San Marcos & San Diego State University Alumni Chapter
Collegian Member of the Alpha Omicron Pi Sorority, Theta Iota Chapter San Marcos,
CA
 Raise awareness for Juvenile Arthritis by Fundraising money for our philanthropy and attending events.
Taking up a Leadership position and being part of the New Member Committee.

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2014 North County Life Line: Club Crown Heights
Intern
Oceanside, CA
 Mentor the Youth, be a friend, and help build a support system. Attending events, participating in
discussions, and building relationships with the youth.
2012-2013 The Elizabeth Hospice
San Marcos CA
Intern
 Client Interaction with the specialized training. Patient care. To enhance the quality of life for those nearing the
end-of-life’s journey and for those who grieve.
Education
California State University San Marcos Bachelor of Art in Sociology and San
Marcos, CA
Criminology and Justice Studies
Rancho Buena Vista High School Diploma
Vista, CA
Skills
Outlook, Microsoft Office 2010 Word, Excel, Access, Power Point, Data Entry, Multiple Phone-lines, Filling and
Customer Service. Fluent in English and Spanish. Well-organized, responsible, time manageable, committed,
trustworthy, helpful and friendly. First Aid and CPR Certified.
References:
Maria Juarez, District Manager

4. 4
Ace Cash Express
950 E. Vista Way
Vista, CA 92083
(951) 742-2432
Yuridia Diaz, Manager
Ace Cash Express
500 West San Marcos Blvd
San Marcos, CA 92078
(323) 532-3523
Juan Santos PhD, Professor
California State University San Marcos
333 S Twin Oaks Valley Rd
San Marcos, CA 92078
(760) 750-8031