1. NOEL E. ROSSANO
444 Ocho Rios Avenue
Tavares, FL 32778
(772) 333-9847
noelerossano1319@yahoo.com
ADMINISTRATIVE SKILLS
— Proficient in Microsoft Office Suite
— Medical terminology
— Accounting experience
— Medical office procedures
— Medical law & ethics
— Patient Scheduling
— HIPAA Compliance
— Medical billing and coding
— Medical insurance applications &
procedures
PROFESSIONAL EXPERIENCE
Radnothy-Perry Orthopedic Center – Tavares, FL June 2016
Certified Professional Coder/Medical Receptionist
 Code office visits and reasons for appointments
 Schedule and reschedule appointments
 Schedule MRI appointments
 Check patients in/out
 Collect and post co-payments, co-insurances, and balances
Healthcare Partners Family Medicine LLC – The Villages, FL April 2016 to June 2016
Healthcare Reimbursement (180+ Hours)
 Coded and billed for traditional medicine and alternative treatments
 Completed payment collections for copays and balances
 Performed insurance verification for patients on procedures
 Answered telephones & scheduled/cancelled appointments
 Addressed alternative treatment information that a patient may have
 Checked-in patients; informed staff when patients have checked-in for procedures
 Checked patients out after visits
 Reviewed processed claims for denials
 Entered insurance company payments received via Electronic Funds Transfer or check
 Resubmitted denied claims
Aegis Communications – Port St. Lucie, FL October 2011 to April 2014
Customer Service Representative
 Served as a CSR for United Healthcare Medicare Advantage
 Answered incoming calls from customers and identified the type of assistance the customer
needed (i.e. benefit and eligibility, billing and payments, authorizations for treatment and
explanation of benefits)
 Ask appropriate questions and listen actively to identify specific questions or issues while
documenting required information in computer systems
 Own problem through to resolution on behalf of the customer in real time or through
comprehensive and timely follow-up with the member
 Reviewed and researched incoming healthcare claims from members and providers by navigating
multiple computer systems and platforms and verified the data necessary for processing
 Ensured that the proper benefits were applied to each claim by using the appropriate processes and
procedures
 Communicated and collaborated with members and providers to resolve issues, using clear, simple
language to ensure understanding

2. Rossano 2
 Met the performance goals established for the position in the areas of: efficiency, accuracy,
quality, member satisfaction, and attendance
EDUCATION
Virginia College Online - Birmingham, AL
 Associate’s Degree in Healthcare Reimbursement June 2016
— Grade Point Average: 3.42/4.0