1. J Suzanne Artis 518 Division Street,
Elizabethton, TN 37643
jsartis@hotmail.com (M)423-863-0060
Objective
To secure a metro-Atlanta based position in the healthcare industry where I can add value to the organization through my 14 years of
experience in provider relations, customer serviceand education, including working with both physicians and patients, and through four years
of medical studies.
Experience
2007-Present AT&T Mobility Finance and Collections
Customer Service Representative
 Answer customer’s/client requests or inquiries concerning services, products, billing, equipment, claims and reports problem areas.
Offer alternative solutions where appropriate with the objective of retaining customers business.
 During tenure work on High Usage Team from 9/09-4/16. This department was responsible for managing and overseeing all high
priority clients.
2000-2005 1st Medical Network
Provider Relations Representative
 Responsible for the education of a defined territory for contracted physicians and hospitals in the North GA area which included
Chattanooga, TN.
 Duties included managing claims issues with physicians and members, working with the State of Georgia to resolve these issues.
 Maintained specific service requirements of meeting with 2 hospitals and 75 physicians/groups monthly. • Responsible for retention
and recruitment of physicians in specific territory.
1996-2000 Aetna US Healthcare
Provider Relations Rep/ Customer Service Rep
 Customer Service – Provide pre-certifications via telephone for all required medical procedures for all plans at Aetna.
 Worked with physician offices and members to help them understand their benefits and authorization for procedures and issues that
may occur.
 Provider Relations – Worked as an internal provider relations representative. Provided education and worked on issues with
contractor.
 Provided support on claims education, member benefits and education for HMO andPPO plans.
 Worked closely with providers on credentialing with Aetna.
1993-1996 Atlanta Oncology Associates
Radiation Therapist
 Responsibilities included treating and working with cancer patients with Radiation on a daily basis.
 Worked closely with physicians to administer treatment plans and patient issues.
Education
1987-1989 Bachelor of Science-East Tennessee State University
1990-1991 Certification in Radiation Therapy- University of Kentucky

2. Proficiencies and Training-Microsoft word, Excel, PowerPoint , maintained monthly reports, worked in numerous billing systems, Telegence,
Citrix
References available upon Request .