Join Ingenico Group's Ben Wagner and Chris Dismukes as they talk about how merchants can make most of their mPOS investment.

1. Do More with mPOS/
How to Optimize your mPOS
investment
AUGUST 23, 2017

2. 1 Welcome

3. Agenda
• Introduction
• About Ingenico Group
• mPOS Market Drivers
• The Possibilities of Payments / mPOS Use Cases
• Using Tablets for POS
• Strategies to Develop an EMV-Ready mPOS Solution
• Optimizing Your mPOS Investment
• mPOS in Action / City Furniture Case Study
• mPOS Solutions Overview
• Q&A

4. 4
Speaker Introduction
Chris Dismukes
Senior Vice President of
Sales
Mobile Solutions / Ingenico
Group
Ben Wagener
Director of Solutions
North America / Ingenico
Group

5. 5
Poll
What is your biggest challenge when thinking about implementing mPOS?
A. Finding/developing an mPOS app that meets my business needs
B. Maintaining payment security
C. Integrating with existing systems
D. Training staff
E. Costs

6. About
Ingenico
Group2

7. 7
Global footprint / multi-local solutions
$2.4B
in 2016
88
sites across
the world
37
years of
payment
expertise
global reach
170
countries
78
nationalities
7,500
employees

8. 8
Ingenico Group U.S. offer / end-to-end solutions
Mobile
Solutions
Security
Solutions
Smart
Terminals
Services
& Support
ePayments

9. 9
Merchant solutions and services / adapted to each
industry

10. mPOS
Market
Drivers3

11. 11
mPOS Market Drivers / the impact of mPOS
Cost-effective method
to accept payments
Enabled new players to
emerge and compete
Creates new revenue opportunities
by offering new points of customer
interactions & engagements

12. 12
mPOS Market Drivers
With the EMV migration
behind them, merchants need
to focus on what’s next and
how to improve their business
• 86% of merchants either
have begun or plan to
implement an mPOS
strategy
“Crossing the Great Mobile POS Divide” – RIS News, September 2016

13. 13
mPOS Market Drivers
Customer experience and
business efficiency are
top drivers for merchants
to adopt mPOS
 Enhanced customer
experience
 Improved operational
efficiencies
 New payment use cases
“Crossing the Great Mobile POS Divide” – RIS News, September 2016

14. 14
market drivers / demand for vertical applications
Out-of-Store
mPOS
On-Board
mPOS
In-Store
mPOS
• Delivery
• Home Services
• Events
• Field Sales
• Pop-Up Stores
• Pay-at-the-Curb
• Ticketing
• Onboard Purchases
• Client Servicing
• Fundraising
• Fixed Tablet POS
• Pay-at-the-Table
• Line Busting
• Business Intelligence

15. The
Possibilities
of Payments
mPOS Use Cases
4

16. 16
mPOS Use Cases / retail

17. 17
mPOS Use Cases / restaurants

18. 18
mPOS Use Cases / venues & events

19. 19
mPOS Use Cases / lodging & hospitality

20. 20
mPOS Use Cases / transportation

21. 21
mPOS Use Cases / more verticals

22. Tablets as
the POS5

23. 23
Tablets as the POS / leveraging tablets for POS Solutions
Consider leveraging a tablet for your POS solution
• Can be used in multiple use cases
• Provides more real estate for enhanced
customer/client – staff engagement
• Can be used as a fixed tablet, replacing a
traditional POS device
• Apps can be used to help run your business –
i.e. inventory management, customer history,
business analytics, scheduling, etc.
• Can be used as a kiosk/self-service POS
• Great for both enterprise and SMB merchants

24. 24
Tablets for mPOS / leveraging tablets for mPOS Solutions

25. Strategies to
Develop an EMV-
enabled mPOS
Solution6

26. 26
Strategies to Develop an mPOS Solution

27. 27
Strategies to Develop an mPOS Solution

28. 28
Strategies to Develop an mPOS Solution

29. mPOS in
Action
City Furniture Case Study
7

30. 30
City Furniture / Customer Success Story
CHALLENGES / OPPORTUNITIES
 They needed the ability to accept EMV and mobile wallet payments
 They needed to enhance the customer experience
 They needed to boost security, beyond EMV

31. 31
City Furniture / Customer Success Story
SOLUTION
 They first partnered with IBM to serve as their ISV and leveraged
their customized mPOS application
 They employed Ingenico Group’s RP750x mobile card reader
 IBM used Ingenico Group’s mPOS EMV SDK to create a robust
solution
 They leveraged Ingenico Group’s EMV gateway and IBM’s end-
to-end encryption

32. 32
City Furniture / Customer Success Story
RESULTS
 Enhanced customer experience
 New upselling opportunities
 Improved efficiency
 Increased payment security
 Enhanced brand image
 Enabled the acceptance of all payment types

33. Optimizing Your
mPOS
Investment
Measuring ROI
8

34. 34
Optimizing Your mPOS Investment / measuring ROI
Constantly evaluate your mPOS investment to asses the tangible and intangible
ROI. Common KPIs include:
 CNP to CP conversion
 Cost savings from operational efficiencies
 Revenue from new sales opportunities
 Revenue from new upselling & cross-selling opportunities
 Customer satisfaction
 Brand perception

35. 35
Optimizing Your mPOS Investment / sample ROI calculation
PizzaDelivery

36. Ingenico Group
mPOS Solutions
Overview
9

37. 37
mPOS Solutions / mPOS EMV SDK
Consider the mPOS EMV SDK
• Skip the steps of navigating through security, EMV certification, PCI compliance and get right to
having a market ready business app

38. 38
mPOS Solutions / comprehensive suite of mPOS Offerings

39. 39
mPOS Solutions / diverse tablet offerings for a broad
range of use cases

40. 40
mPOS Solutions / all-in-one tablet offering
iSMP4 Companion
The “brains of the system –
the main payment component
and engine at the core of the
entire solution set
iSMP4 Docking Station
For all variations of the product
and even battery-only
Tablet Enclosure
Enclosures needed to support
“mounted” or “physically paired”
solutions to commercial products
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Stand Options
For iSMP4, Wi-Case
and/or Tablets

41. Thank YouQuestions?