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Short Introduction to Intershop
This document introduces Intershop Commerce Suite, an omni-channel commerce platform. It discusses how customer expectations are changing and requiring more personalized experiences across channels. Intershop's solution provides an integrated commerce platform that spans beyond online shops to support customer engagement across touchpoints. It utilizes APIs, services, and a multi-tenant architecture to enable commerce across organizations, applications, and channels in a flexible way. Intershop is an established company with over 500 customers worldwide and a focus on B2B, B2C, and B2B2C commerce scenarios.
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Short Introduction to Intershop
- 1. © Intershop Communications GerritEnthoven | Sales Representative Benelux Rene Verspuij | Partner Development Benelux Introduction to Intershop Commerce Suite Unlock your potential with our exiting possibilities
- 2. The Age ofthe Customer – Commerce Is Changing 1994 2007 2010 E- COMMERCE MOBILE COMMERCE OMNI- CHANNEL COMMERCE 2015… SYNAPTIC COMMERC E
- 3. 3 Digital transformation iskey How to succeed in the “Age of the Customer” ?Systems of Engagement take Center Stage
- 4. 4 Digital transformation iskey How to succeed in the “Age of the Customer” ?Systems of Engagement take Center Stage Operations Systems • Targeting employees • Supported by (legacy) ERP systems and large databases • Maintain state, status and history • Long deployment and development cycles Customer Facing Systems • Serving customers, partners, employees • Enabled by smartphones, tablets and smart products • Delivering in an individual, personalized context • Providing analytics-driven experiences • Utilizing social and cloud technologies • Short, iterative release cycle Once, Technology Favored Companies; Now, It Empowers Customers.
- 5. Personalized and relevantexperiences are key 5 Web Content Promotions Shipping Methods Prices Payment Methods Campaigns A/B Tests Product Assortment Contracts
- 6. INTERSHOP COMMERCE STRATEGY 6 1 2an extended system landscape (so called Synaptic Commerce) to support the future of customer engagement management. Integrated 'Commerce Suite' that spans beyond 'Online Shop' and provides
- 8. Synaptic Commerce Integrated commercelandscape 8 Commerce API’s through: RESTful Web Services Managed Java Services XML Import/Export Product Data Feeds SOAP Web Services
- 9. Intershop Customer EngagementArchitecture 9
- 10. Intershop Customer EngagementArchitecture 10
- 11. Multi-Channel Organization Layer Services &Systems PLM ERP CRM WMS Channel Layer Multi-Organization Multi-Application Touchpoint Layer B2B B2C / B2B2C Multi-Tenant and Omni Channel Organization Management
- 12. INTERSHOP INTERSHOP + SUCCESS INTERSHOP + PARTNER PublicCompany. Heaquartered in Jena Germany 430 employees,13 offices across 5 continents Largest Independent Enterprise Commerce Vendor growing global partner network 10 implementation partners in Benelux > 900 specialists 46 mio € annual gross revenues 500+ Customers worldwide 100% implementation success rate About Intershop
- 13. About Intershop. We offerthe fastest results. We offer the lowest TCO. We make complex things simple. We adapt to your business.
- 14. About Intershop. We succeedin every project. We offer an all-in-one solution. We continually invest in the future. We’re totally independent.
- 15. Recognized by leadinganalysts Leader in B2B according to Forrester B2B wave Q2 2015 15 Intershop’s solution is “solid”: ”One of the first vendors in the B2B eCommerce space, Intershop has spent years honing its platform’s feature set and building impressive functionality into its out-of-the-box offering. Intershop Commerce Suite offers functionality that not only rivals but in some cases bests its competitors. In particular, Intershop Commerce Suite excels at handling complex commerce scenarios in multibrand, multichannel, multilocation use cases.”
- 16. Recognized by leadinganalysts Strong Performer in B2C according to Forrester B2C wave Q1 2015 16 Intershop represents a leaner alternative to working with IBM, Oracle Commerce, or hybris and will appeal to firms that have equally weighted needs for both B2C and B2B commerce scenarios. Intershop’s v7 platform represents a strong solution that can hold itself well against the leaders in this Forrester Wave evaluation. The product scored well in our evaluation for core commerce and experience management capabilities. Intershop signed a strategic partnership with Adobe and has consequently developed a connector with Adobe’s web experience manager Clients seeking a strong solution outside of the four leaders, Intershop remains an attractive proposition.
- 17. Recognized by LeadingAnalysts Compelling Niche Player according to Gartner "Intershop 7 is a full-featured solution including merchandising, order management, PIM, multisite and microsite, administrative interface, analytics and reporting, and social commerce. "Reference customers note that the platform is stable, and can support enterprise-class implementations and large numbers of catalogs or SKUs.” "Reference customers cited ease of integration with ERP systems; the ability to directly import data, analyze import file formats and merge with the Intershop data model; and the ability to manage and scale multiple geographic or vertical microsites using either a single instance or multiple templates as particular areas of strength.”
- 18. Over 500 largeand mid-sized companies already use Intershop solutions.
- 19. Helping You Succeed. Selectionof Global Customers 19
- 20. 20 Helping You Succeed. Selectionof Benelux Customers B2C B2BB2C/B2B
- 21. Always Greet YourCustomers with Open Doors. 21
- 22. The world ofcommerce is changing. Unlock your potential with the exciting possibilities of Intershop omni-channel commerce. Jena, Germany Hong Kong, China Melbourne, Australia San Francisco, USA Amsterdam, Netherlands Berlin, Germany Frankfurt, Germany Hamburg, Germany London, UK Nuremberg, Germany Paris, France Rio de Janeiro, Brazil Sofia, Bulgaria Stuttgart, Germany intershop.com info@intershop.com Furthermore Intershop is represented in Austria, Belgium, China, Denmark, Finland, India, Italy, Norway, Russian Federation, Spain, Sweden, Switzerland, and Turkey. For a full overview, as well as for contact details please consult our website: www.intershop.com/offices-and-subsidiaries 22 For more information call: Intershop Communications AG +31205617760 Or go to: http://www.intershop.nl http://www.intershop-partner.nl
Editor's Notes
- #2 Today, I’ll explain what Intershop represents and how we’d like to help your business grow. [->]
- #4 1900 Age of manufacturing 1960 Age of distribution 1990 Age of information 2010 Age of the customer
- #8 As mentioned earlier, the Intershop Commerce Suite is a 360-degree solution. Structurally, it consists of the following components: [->] Omni-Channel Management, to greet your customers with open doors – whenever, wherever, and however they want. [->] Experience Management, to give your customers the perfect shopping experience. [->] Product Information, to meet customers’ growing demand for information. [->] Marketing & Merchandising, to provide your customers with effective and personalized incentives. [->] Transaction Management, to ensure smooth transaction processes – from initial contact through to delivery, returns, and customer service. [->] Organization Management, to enable your commerce platform to adapt to the structure of your business and not vice versa. [->] Analytics & Reporting, to monitor the performance of your business and the platform itself. [->] Operational Excellence, proving that in the tough environment of day-to-day commerce… you can always rely on Intershop.
- #14 That sounds great, of course. But what does Intershop really stand for? What sets us apart from other providers? [->] We offer the lowest TCO. Intershop is the smarter investment. We provide rapid setup, full functionality out of the box, and a unique expansion path that accommodates the specific dynamics of your business. If you consider the entire life cycle of your commerce platform, Intershop is the most cost-efficient solution. [->] We offer the fastest results. With Intershop, you can start earning within a very short space of time. According to Forrester Research, we offer the shortest time to value of all digital commerce providers. [->] We adapt to your business – not vice versa. No matter how your marketing and sales are organized or what processes you use, we can replicate your business exactly. You can also choose from a wide range of deployment models: From a fast-access cloud-based solution through flexible managed services to traditional on-premises licensing – you decide what suits your business and the way you want to grow. [->] We make complex things simple. No matter how large or complex your business is – or might be one day – we keep the doors wide open here, too. Major corporations, such as eBay Enterprise and Hewlett-Packard, use Intershop for all their digital commerce processes. (For example: Hewlett-Packard’s online store (store.hp.com) has an annual global income of around 10 billion dollars.)
- #15 [->] We offer an all-in-one solution. While other providers offer framework or even patchwork systems, Intershop gives you a full-spectrum solution with a host of readymade features. You have all the tools you need to manage your commerce activities – from omni-channel management through product data management and marketing to integrated data analysis. You also have an open architecture that lets you incorporate your commerce platform into any system landscape and expand as your business grows. [->] We succeed in every project. Over the past 20-plus years, we’ve completed EVERY customer project on time and on quality. No other provider can match our track record or our global partner network. That’s something YOU can rely on, too. [->] We continually invest in the future. Not only have we invested more than 30,000 man-hours in the full redevelopment of our commerce solution – we continue to invest, each and every day, in the future capability of your commerce platform. Sixty percent of Intershop staff work in development and professional services. Every request we receive from customers flows directly into our development process. [->] We’re totally independent. Which makes us unique. Intershop is the ONLY independent provider of enterprise commerce solutions. When you opt for Intershop, you won’t be giving up control of your system landscape to some faceless company. What you get with Intershop is total commerce. That means total support from us to you – no matter how your business grows. And rest assured, we know what that entails: To keep your doors open 24/7, there are many challenges to overcome. To examine these challenges, let’s shift the focus to your customers – the most important factor in the age of the consumer. [->]
- #18 A Niche Player technology provider has a small market share and/or a narrow market appeal or specialization with its current customers. Although its solution may be compelling, market adoption/ traction is limited. However, these providers surpassed this Magic Quadrant's entrance requirements, whereas other organizations not found in this research were unable to satisfy the entrance criteria. Clients should not infer that Niche Players perform poorly and cannot meet an organization's e-commerce needs; rather, clients should realize that these vendors are participating in an extremely competitive market." Intershop has over 500 customers worldwide, of which over 25% generate more than $100 million in online revenue. One-third of its customers are B2B organizations.
- #20 …just a few of our successful customers
- #21 …just a few of our successful customers
- #22 Now that you’ve seen the power of our solutions and how they help our customers succeed, perhaps you’re ready to take the next step. Intershop can help keep your doors wide open for all of your customers… no matter when, where, or how they shop with you. Thank you for your attention. [->]