Resume

1. Pam Diller
240-888-1475
Senior Proposal and Technical Writer and Editor. Proposal Manager, Coordinator, and Desktop
Publisher.
Fifteenyearsof experience inproposals. Thirtyyearsof experience inwritingandediting.Twenty-fiveyearsof
experience workinginthe governmentcontractingfield.
Extensive experience writingresumes,pastperformance,andmanagementsectionsinproposal responses.
Interview SubjectMatterExperts(SMEs) andpresent technical informationinan understandablemanner.
Desktoppublisherwithexpertlevel skillsinMSWord, withknowledge of templatesandlarge document
management. Create graphicsforproposalsinPowerPointandVisio. Organize proposalfilesonSharePointand
establishfile namingprotocols.WorkwithamodifiedShipleyprocess.Promote writinginplainlanguage.
Possessthe abilitytoworkonmultiple projectswhile understrictdeadlines.Workwell underpressure,adeptat
quicklyfindingthe mostefficientsolutions tomeetdeadlines.
Education
BA,Sociology,1983, Universityof Maryland,College Park,Maryland
Memberof the Universityof MarylandGeneral HonorsProgram
EmploymentHistory
Consultant: March 2010 to current
Proposal and Technical Writer and Editor; Proposal Manager, Coordinator, and DesktopPublisher.
Selectclientslistedbelow.
General Dynamics InformationTechnology (GDIT),Fairfax,Virginia:Temporary proposal editorfor
staff memberonmedical leave. Wrote pastperformancesections. Performed substantive editingfor
technical sections andrewrote inplainlanguage.Identified compliance gaps.
Jungle Communications, SanFrancisco,California:Proposal manager,writer,anddesktoppublisher
for a marketingcompanythatprovideslanguage andcreative services. Wrote winningproposalsfor
the San FranciscoMunicipal TransportationAgency(SFMTA) andthe SantaClara Valley
TransportationAuthority(VTA). Createdtemplatesforthe proposal,resumes,andpast performance.
Workedwiththe ownerto develop newcontent.
Xerox Corporation, Xerox Federal Solutions,LLC, Fairfax,Virginia:DesktopPublisher. Formatted
large proposals.Analyzedthe RFPtocreate delivery compliance andproduction documentation.
NETE, McLean, Virginia:Proposal Writer.Wrote,editedandformattedproposals.Creatednew
templates. Createdcompliance matrix andwritingassignments.Trackedresponsesfromwriters.
Signature ConsultingGroup, WindsorMill,Maryland: Proposal andtechnical writerandeditor. Part
of the teamto obtainthe company's Level 2 CapabilityMaturityModel Integration(CMMI)
certification.Edited,formattedandcontributedtothe writingof processesandSOPsinsix company
handbookstofulfillthe CMMI provisions.CreatedinWordthe company’stemplatesforreportsand
documentsandcreatedthe proposal forms.
Edited,formatted,andcoordinatedproposal responseswhichdealtprimarilywithElectronicHealth
Records(EHR) forthe CentersforMedicare & MedicaidServices(CMS). Interviewedcurrentand
prospective employeesandtailoredresumesforsolicitations. Createdgraphicsforproposals.
Evaluatedproposalsforcompliance andmade suggestionsforcreating persuasive responses. Created
a form fortracking proposal completeness. Editedandformattedproposalsandcreatednew

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templatesasneeded.
Motorola, Columbia,Maryland:Technical writer.Workedwith the marketingandproposal
departments todevelopnewproductcontentforanautomatedquote template.
VisionTechnologies,Inc., Chantilly, Virginia:Editoranddesktoppublisher. Evaluatedthe RFPand
createdthe proposal template andannotatedoutline.Volume leadforthe pastperformance section.
IntelliDyne,LLC, FallsChurch,Virginia:Editedthe proposaland rewrote poorlywrittensections.
Turneda verbose documentintoaone that wasclear and comprehensible.
Dakota Consulting,Inc., SilverSpring,Maryland: Technical andproposal writer. Interviewed
managersto obtaininformationtocreate StandardOperatingProcedures(SOPs).Wrote,edited,and
formattedthe SOPs.Interviewedtechnical personnelforprojectdetailsto new create past
performance documentation.Researchedandwrote governmentagencybackgroundsectionsand
companypast performance sectionsfora proposal.Formattedandeditedthe proposalsubmission
whichdealtwithMeaningful Use (MU) of ElectronicHealthRecords(EHR).Redesignedthe company’s
proposal template.
NB Sciences,Gaithersburg,Maryland:Proposal managerforeffortsinvolvinguptothree team
members.The entire proposal processwasdone remotely.Createdthe RequestforProposal (RFP)
outline,compliance matrix andproposal outline.Createdthe schedule andcoordinateddatacalls
withthe writers.Editedandformattedsubmissionsandinsertedthemintothe masterdocument.
Createdproposal,resume andpastperformance templates.Evaluatedsectionsforcompliance and
providedfeedbacktowriters.Created graphicsinVisioorcoordinatedwithagraphicartist.
Interviewedcandidatestotailorresumes.
DRS Technologies,Inc., Herndon,Virginia:Primaryeditorfora Departmentof Defense (DoD)
proposal dealingwiththe trainingof the AfghanistanAirForce as maintenance personnel.Interacted
withSMEs to clarifyand developresponses.Workedunderstrictschedulingtimelines.Assistedin
proposal productionandbookchecks.
Triple Canopy, Reston,Virginia:Editorandwriterforthe primarydraft. Workedwith managersand
SMEs todevelopandwrite sectionresponsesfora DoD proposal forsecurityandprogram
managementsupport.Evaluatedresponsesforcompliance.
Proposal DevelopmentConsultants,Bethesda,Maryland:Desktoppublisherandeditorduringthe
lastcritical days of the proposal schedule.
Proposal Writer:May 2009 to March 2010
InfoZen,Inc., 9420 KeyWestAve.,Suite 101, Rockville,Maryland,301-605-8000
Assistedthe Proposal Managerandprovidedfullspectrumproposal support.Readandevaluated RFPs
fromgovernmentagencies,suchasthe Federal Bureauof Investigation(FBI),General Services
Administration(GSA),SecuritiesandExchange Commission(SEC),andDepartmentof Homeland
Security(DHS).
Createdthe RFPsummary,compliance matrix,writingoutline,andschedule.Createdproposal,
resume,andpastperformance templatestailoredtoproposal specifications.Editedandrewrote
technical sectionssotheycouldbe understoodbythe layperson.Editedproposalsforgrammar,
consistencyintone,andcreatedthe acronymlist.Interviewedemployeesandprospectiveemployees
for the detailsrequiredtotailorresumestothe response.Reviewedproposalsforcompliance.
InterviewedProgramManagersinorderto provide acomplete projectsummaryforthe past
performance library.Organizedthe proposal libraryandcreatedaspreadsheettotrack and
summarize solicitationstoassistinthe identificationof reusablesections.Createdalibraryof reusable
sections,inwhichthe sectionswere sanitizedinordertoremove agencynamesandproposal specific
references.Coordinatedaproposal teamwith22 subcontractorsand createda libraryandtracking

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spreadsheetfordatarequestsandresponses,aswell asmaintainingbooksof the informationfor
managersand writers.Toassistwriterswiththe RFPmodificationsandover200 questionsand
answers,createdaspreadsheetwithmultiple waysof referencingthe subjectareas.Editedcompany
marketingmaterial andwhite papers.Instructedwritersonthe use of stylesinWordand created
trainingdocumentationonWord.
Consultant: May 2005 to May 2009
Proposal and Technical Writer and Editor; Proposal Manager, Coordinator,and DesktopPublisher
Clientlistincluded:ITSolutions,LockheedMartin,NetStar-1,KnightPointSystems,ASSYST,Supreme
Soft,Inc.,Multimax,SPSystems,ALMProfessionalServices,andNBSciences.Workedasanewsletter
volunteerforanon-profitpatientadvocacygroup,the National Alliance forThrombosisand
Thrombophilia(NATT) (renamedthe National BloodClotAlliance).
SAIC, McLean, Virginia:Desktoppublisher. FormattedproposalsusingcustomstylesandSAIC’s style
guide andformatting specifications.
LockheedMartin, Gaithersburg,Maryland:Surge supporteditorfora large proposal team.The draft
providedwaspoorlywrittenandrequiredarewrite ratherthanan edit.Workedwith the SME to
developacompliant response.
IT Solutions, Bethesda,Maryland: InterviewedSMEsinthe InformationTechnology(IT) fieldatthe
Foodand Drug Administration(FDA) toobtaininformationforwritingSOPs.EditedexistingSOPsand
formattedtheminthe standardtemplate.
NetStar-1, Gaithersburg,Maryland: Proposal managerforthe solicitation.Producedthe proposal
outline,insertedappropriate contentfrompastefforts,andincorporateddailyassignmentsfrom
numerouswritersatthree companies.Assessedcompliance andeditedandformattedthe proposal.
The effortwasmanagedremotelybyall participants,withonlythe productionperformedatthe
prime contractor’slocation.
ASSYST, Sterling,Virginia:Evaluatedandprovidedrecommendationsforimprovementondocument
templates,colorschemes,andvarioustypesof promotional material.Providedproposal andtask
orderwritingsupport.
Multimax,Largo, Maryland:Wrote and editedsectionsof the managementplan.Createdconcepts
and roughdrafts forthe proposal graphicswhichwere thendevelopedbythe graphicartists.
National Alliance forThrombosis and Thrombophilia(NATT), (renamedthe National BloodClot
Alliance), Rockville,Maryland:DesignedalogoinVisioforuse at trade showsandfundraiser
activities.The logo providedadefinitionof the termsinthe organization’sname andprovidedavisual
representationof the disease.Editedthe newsletterandmade recommendationsforlayout.
Proposal Coordinator and Writer:August 2004 to May 2005
Xtria GovernmentSolutions,Vienna,Virginia(relocatedtothe site of the parentcompany,Xanser
Corporation,inRichardson,Texas)
Reviewedthe RFPs forbiddeterminationsfromvariousfederal agencies,includingthe National
Institutesof Health(NIH) andthe Departmentof Education(ED).ComposedRFPquestionsfor
submissiontothe GovernmentContractingOfficer.Wrote the RFPoutline andresponseoutline.
Createdthe response templatesbasedonthe RFPrequirementsandcomposedthe compliance
matrix.Initiatedthe proposal kick-off meetingandcreatedthe agenda,whichincludedasummaryof
problemsareas,strengths,andweaknesses.Determinedthe writingscheduleandreview schedule.
Selectedappropriatesectionsfrompastproposalsandsentthe sectionstothe subjectmatterwriters
for reviewandadaptation.Editedandformattedthe responses.Adaptedthe pastperformance to
complywithRFPspecifications,whichincludedinterviewingthe projectmanagerstoprovide the

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necessarydetails.Contributedtothe developmentof the company’sproposal process.Createda
libraryof reusable sectionsandaspreadsheetwhichtrackedall aspectsof eachsubmission.Created
charts, graphs,and graphicsinExcel and Visio.Producedthe tabsandcoversandcreatedbindersfor
papersubmissions.
SeniorSupport Specialist:September2000 to April 2004
Northrop Grumman ElectronicsSystems,Denro Systems(formerlyLitton Advanced Systems),
Gaithersburg, Maryland(office closedandrelocatedtoNorthropGrummaninBaltimore)
Performedavarietyof functionsinthe ProgramManagementdepartmentof acompanythat
producedvoice switchequipmentforuse inthe Federal AviationAdministration’s(FAA) airtraffic
control towers.Proposal Coordinatorforgovernmentproposal packages.Wrote,editedand
formattedproposal submissions.Reviewedthe RFPandcreatedoutlinesandcompliancematrices.
Editedandformattedcontractual reports.Compiledandeditedcorporate reports.Researchedand
resolvedfundingandbillingissuestorecoverpaymentsonunpaidinvoices.MaintainedMicrosoft
Projectschedulesforall programs.
As Data Manager forFAA contracts,createdand maintained electronicandpaperlibraryof contract
deliverables.ReviewedFederal contractsandcreateddeliverableslistsandschedules.Tracked
deliverydatesfordeterminingquarterlycontractbonus.
Editor: February 1999 to August 2000
The DesignGroup,Bethesda,Maryland
Proofread,editedandcorrectedcopyat a marketinganddesignfirm.Editedpressreleasesfor
distribution.Wrote andeditedclientwebsite contentandreviewedsitedesignsforqualitycontrol and
userfeature logic.SupportedAccount Executivesbycreatingandmaintainingclientschedules.
Technical Writer: March 1997 to January 1999
Orbital SciencesCorporation,20301 CenturyBoulevard,Germantown,Maryland
On-site contractorat the Departmentof Energy(DOE) inGermantown,Maryland.Supportedthe
Office of NuclearEnergy(NE),whichproducedthe nuclearpowersource forthe October1997 Cassini
missiontoSaturn,a jointprojectwithDOE,the National AeronauticsandSpace Administration
(NASA),andthe JetPropulsionLaboratory(JPL).Reportedtothe NEspokespersonwhorespondedto
the highprofile national controversyconcerningthe safetyof the nuclearpowersource.Produced
briefingsforpresentationsatpublichearingsandpressconferences,andtodecision-makersatNASA
and the Office of Science andTechnologyatthe White House.DOEeventcoordinatorforattendees
viewingthe Cassinilaunchatthe KennedySpace Center.Composedandeditedpresentationmaterial
for briefings.Createdcomputergraphicsasvisual aids.Providedvisualsandinformationtonews
media.Conductedhistorical researchonthe nuclearspace programinresponse tomediarequests.
Compiledinformationpackagesforeducationalprogramsinelementaryandsecondaryschools.
Presentedahistorical overviewof the departmenttoDOE summercollege interns.
Analyst: July1992 to March 1997
RPI, Research Planning,Inc., 6400 ArlingtonBoulevard,FallsChurch,Virginia
SRA Life Sciences,8110 Gatehouse Road,FallsChurch,Virginia
Positionheldwithtwoemployersdue toachange inthe primarycontractor assignment.Provided
supportinthe EmergencyOperationsCenteratthe Departmentof EnergyHeadquarters,in
Germantown,Maryland.Participatedinthe assessmentof emergencymanagementresponse atDOE
sites.TrainedDOEstaff on the use of customsoftware.Technical editorforreportsandbriefings.
Technical writerforoperational procedures.Assistedinthe preparationof proposalsforgovernment
contracts. Preparedvisualsforpresentations.ReceivedCommunicationSecurity(COMSEC) training
and wasthe designatedCOMSECCustodianwithresponsibilityforthe use,the maintenance andthe

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destructionof classifiedCOMSECmaterial andequipment.Coordinatedthe upgrade of
communicationequipment.
Project Coordinator: May 1990 to July 1992
RMCI, Research ManagementConsultants,Inc., P.O.Box 710328, OakHill,Virginia
ARC, Atlantic Research Corporation,1375 Piccard Drive,Rockville,Maryland
Positionheldwithtwoemployersdue toachange inthe primarycontractor assignment.Prepared
briefingpackagesforclientsof the DOEVisualsLibrary.Coordinatedthe productionof briefingswith
Graphic Artsand othergovernmentdepartmentsandsubcontractors.Producedaqualityproduct
while workingunderstricttime constraints.PromotedservicestoDOEclientsandprospective clients.
Developednewcatalogsystemsforexpandingclientgroups.Coordinatedandcompiledspecial
projectsto aidlibrary staff andclients.Wrote reportsforDOE clients.Editedthe computersystem
operationsmanual.Supervisedandtrainedtechnical assistants.
Special Projects Manager and Personnel Coordinator:January 1988 to March 1989
Kastle Systems,Inc., 1501 WilsonBoulevard,Arlington,Virginia
Liaisonamongthree departmentsandqualitycontrol coordinatorinthe operationsdepartments.
Draftedsolutionproposalsforchronicproblemsandevaluatedthe successof corrective actions.
Recruitedandhiredstaff foran 80 persondepartment.Technical writerof operationsmanual and
procedural updates.Developedemployeetrainingpoliciesandschedules.
MonitoringCenterSupervisor:October 1984 to December1987
Kastle Systems,Inc., 1501 WilsonBoulevard,Arlington,Virginia
Supervised20to 30 personshiftinoperationsdealingdirectlywithclients.Evaluatedandtrained
employees.Responsible forsolutionstoproblemsinvolvingboththe tenantsandequipmentat500
monitoredbuildings.
ComputerSkills
 MicrosoftWord, Excel,PowerPoint,Project,Access,andVisio
 Adobe Acrobatand some Photoshopexperience