1. RICHARD A. FORD
15 Wildwood Ave
East Hanover, NJ 07936
Phone: 973-769-6637 Rich_Ford@verizon.net
SUMMARY
Senior Manager/Leader with progressive experience in project and operations management.
Recognized for managing strategy and process to achieve end goals. Possess a clear understanding of
business processes, human factors and their relation to profit and loss. Personable, knowledge seeking,
capable building resource networks and business relationships. Expertise includes:
� Project and operation planning
� Process analysis & Re-
engineering
� Regulation, Policy and
Compliance
� Software Pilot and analysis
� Stakeholder & Vendor Relations
� Staff Utilization and tracking
� Training and development
Programs
� Expert Technical Problem
Solving
� Strong Science background
� Excellent Software Aptitude
� Excellent Communication Skills
� Reporting & Oral presentation
� Working knowledge of facilities &
communications infrastructure
� Risk Assessment
� Career Development & Progress
� Asset Management
PROFESSIONAL EXPERIENCE
Richard Ford Inc, East Hanover, NJ 2002 – Present
Owner/Operator Automotive Service Center
Managed automotive corporation, balancing; staff management, IT, finance, customer service, automotive
technology and advancement. Improving business operations implementing risk assessment and marketing
strategies.
� Managed; staff, finance, compliance, insurance & regulation for; facilities & all business operations.
� Sales, Estimating and Customer Service
� Responsible for corporate Information Technology; procurement and function. (back office,
automotive diagnostic and NJ State Inspection Systems)
� Performed high level technical diagnosis and repair for advanced automotive systems
� Certified NJ State Inspection and Automotive Emissions System Management
� Increased annual revenue by 75% in 5 years
� Voted #1 in County (2010)
AlphaNet Solutions, Parsippany, NJ 1998– 2002
Project Manager
Managed small & large scale projects. Including; infrastructure, data centers, web development, system
migrations, rollouts and asset management.
� Initiation & Business Case Identification
� Assist Sales team with response to RFP on: pricing, scope, planning, & scheduling
� Stakeholder Identification & Communications Management
� Project plan development & Review
� Conduct Kickoff, Status & Closure meetings
� Project Team Building, Staff Management & Performance Review
� Manage & Coordinated Subcontractor Relationships
� Procurement Management for Project Goods & Services
� Monitor & Control Project Execution & Scope
� Issue & Risk Tracking, Mitigation & Reporting
� High level, logistic and process troubleshooting to achieve project milestones.
� Post Project P&L analysis and reporting.
� Earned Employee of the Month Honors
2. Desktop Systems, Business Unit Manager
Managed the Desktop Service Business unit. Lead a group of Consulting Engineers as to: client placement,
utilization and career development.
� Assistant to director.
� Managed group of 25-30 end user system support technicians.
� Responsible for staff placement and utilization.
� Advised all team members as to; career development and low level HR issues.
� Conducted interviews and annual performance reviews.
� Developed tracking system for staff utilization which helped maximize billable hours.
Ultimately used as corporate standard.
PaineWebber, (UBS) New York, NY 1997– 1998
Trading Floor Systems Technician
Began as support tech and with in one year became the lead trading floor support technician in a hostile
information technology environment.
� Responsible for Fixed Income, OTC and Equities Trading Floor systems (300+ Users)
� Hardware and software Pilot; rollout and analysis
� Built, configured software, rolled out and updated various trading floor workstations
� Provided End User support maintaining less than 20 minute downtime during trading hours.
� Maintained on site point of contact to NASDAQ and REUTERS as to their proprietary on site servers
� Serviced national satellite office trading systems.
� Developed a department intranet webpage for efficient, access to driver and configuration system
files.
EDUCATION
BS, Environmental Science,
William Paterson University
Wayne, NJ
Research Grant, Lyme Disease National Forest Service
Professional Development
Project Management- Stevens Institute of Technology
Leadership and Development- Stevens Institute of Technology
Various Automotive Training Courses- Mechanics Education Association
Certified Department of Environmental Protection Automotive Emission Systems
NJ Board of Education Governance Courses 1-4
ADDITIONAL SKILLS
Microsoft; Excel, Word, Power Point & Project, Apple FinalCut, Apple Pages, MacOS, Quickbooks,
ALLDATA,Video & still Photography
PERSONAL
East Hanover Historical Society
� Founder, writer and editor; East Hanover Historical Society Journal
� US ARMY Nike Missile System for East Hanover; leading historical authority
and presenter.
Hanover Park Regional Board of Education Member
� Chairman Finance Committee
