This document summarizes Douglas Hegley's presentation on digital transformation in cultural heritage institutions. Hegley is the Chief Digital Officer at the Minneapolis Institute of Art. The presentation covers what digital transformation is, why it is important for museums, potential goals of digital transformation, risks to consider, and how to accomplish digital transformation. It discusses balancing digital initiatives with an organization's mission and the need for leadership, organizational structure changes, empowering change agents, investing in business processes and infrastructure, improving digital literacy, and addressing anxiety. The presentation provides models for assessing an organization's readiness and examples of focusing digital efforts on storytelling, engagement, and meeting audiences where they are.
The study was carried out to explore the relationship between entrepreneurship and sustainable development in
Nigeria based on the Dangote phenomenon. Entrepreneurship implicates the state of being an entrepreneur. The
entrepreneurship process leads to employment generation and poverty reduction all of which help in sustainable
development, which is the type of development that protects the environment, meets the current needs of society and
also enables future generations to meet their own needs. Entrepreneurship is concerned with change because it is
capable of creating opportunities and threats. The consequences of change may present viable business opportunities
or render current products or services obsolete. Therefore, a meaningful entrepreneurship research must provide
necessary information about successful entrepreneurs as a guide. The qualitative case study approach was employed
for the study, empirical literature provided relevant information for analysis and it was found that entrepreneurship
has significant positive relationship with sustainable development.
Ebook Giới thiệu về cuộc đời, phong cách thiết kế, và những tác phẩm nổi tiếng của kiến trúc sư Renzo Piano. Với những cống hiến của mình, ông được nhận giải thưởng Pritzker năm 1998 và là Đại sứ thiện chí của Liên Hiệp Quốc.
The study was carried out to explore the relationship between entrepreneurship and sustainable development in
Nigeria based on the Dangote phenomenon. Entrepreneurship implicates the state of being an entrepreneur. The
entrepreneurship process leads to employment generation and poverty reduction all of which help in sustainable
development, which is the type of development that protects the environment, meets the current needs of society and
also enables future generations to meet their own needs. Entrepreneurship is concerned with change because it is
capable of creating opportunities and threats. The consequences of change may present viable business opportunities
or render current products or services obsolete. Therefore, a meaningful entrepreneurship research must provide
necessary information about successful entrepreneurs as a guide. The qualitative case study approach was employed
for the study, empirical literature provided relevant information for analysis and it was found that entrepreneurship
has significant positive relationship with sustainable development.
Ebook Giới thiệu về cuộc đời, phong cách thiết kế, và những tác phẩm nổi tiếng của kiến trúc sư Renzo Piano. Với những cống hiến của mình, ông được nhận giải thưởng Pritzker năm 1998 và là Đại sứ thiện chí của Liên Hiệp Quốc.
A skyscraper is a very tall, building. The minimum height requirement currently to be accepted as skyscraper is 800 feet (244 meters). The word skyscraper was first known to such buildings in the late 19th century, which reflects public amazement at the tall buildings that are being built in New York City. The structural definition of the word skyscraper was later refined by architectural, historians, based on engineering developments of the 1880's that had enabled construction of tall multi-story buildings. This definition was based on the steel skeleton as opposed to constructions of load-bearing masonry, which passed their practical limit in 1891 with Chicago's Monadnock Building.
Thus, this PDF deals with the construction and details of various skyscrapers along with their advantages and challenges both technically as well as in general perception. Necessary diagrams are given along with proper explanations.
The Kolumba (previously "Diocesan Museum") is an art museum in Cologne, Germany.
The site was originally occupied by the romanesque Church of St. Columba, which was destroyed in World War II and replaced in 1950 by a Gottfried Böhm chapel nicknamed the "Madonna of the Ruins".
The new structure Zumthor built for the museum now shares its site with Gothic church and the 1950s chapel, wrapping a perforated grey brick façade.
Construction of the Kolumba began in 2003 and was completed in 2007.
The 21 1/4 inches long and 19/16 inches high bricks were handmade in the
region, a process which took over two years to complete.
Rénovation de la Maison Chalabi dans la citadelle d'Erbil (Kurdistan irakien), où l'Ifpo en Irak va installer ses bureaux. La rénovation a pu se faire grâce au soutien de la société Lafarge.
Mesiniaga Tower- case study presentation on a sustainable building by Ken yang. Menara Mesiniaga is a 12-story office building located in the city of Petaling Jaya, Malaysia. It was designed by the Malaysian architect and ecologist Ken Yeang and completed in 1992. The building is widely recognized as a landmark of sustainable architecture and has won numerous awards for its innovative design.
http://www.sacher.com/en-sacher-cafe.htm - Treat yourself to the Original Sacher-Torte, the Original Sacher Café and one of the many delicious pastries in one of our cafés.
This presentation was a part of a course on Art, History and Society. It covers the ideologies of Art Nouveau period and discusses in depth about one of the pioneers of that era Hector Guimard. The presentation also includes some of his famous works like Colliot House, Paris Metro, Humbert-de-Romans, etc.
Presentation from May 14, 2020 - a little about the nature of the CDO role, and how that is different from a CIO and CTO - along with some ideas about disrupting traditional leadership models.
Presentation from 2016 Museums and the Web conference in Los Angeles. Focused on applying 21st century leadership models in the cultural heritage sector, including Lean, Agile, Radical and Open.
(apologies for slideshare-caused formatting problems)
http://mw2016.museumsandtheweb.com/session/digital-practice/
Formal paper here:
http://mw2016.museumsandtheweb.com/paper/the-agile-museum/
A skyscraper is a very tall, building. The minimum height requirement currently to be accepted as skyscraper is 800 feet (244 meters). The word skyscraper was first known to such buildings in the late 19th century, which reflects public amazement at the tall buildings that are being built in New York City. The structural definition of the word skyscraper was later refined by architectural, historians, based on engineering developments of the 1880's that had enabled construction of tall multi-story buildings. This definition was based on the steel skeleton as opposed to constructions of load-bearing masonry, which passed their practical limit in 1891 with Chicago's Monadnock Building.
Thus, this PDF deals with the construction and details of various skyscrapers along with their advantages and challenges both technically as well as in general perception. Necessary diagrams are given along with proper explanations.
The Kolumba (previously "Diocesan Museum") is an art museum in Cologne, Germany.
The site was originally occupied by the romanesque Church of St. Columba, which was destroyed in World War II and replaced in 1950 by a Gottfried Böhm chapel nicknamed the "Madonna of the Ruins".
The new structure Zumthor built for the museum now shares its site with Gothic church and the 1950s chapel, wrapping a perforated grey brick façade.
Construction of the Kolumba began in 2003 and was completed in 2007.
The 21 1/4 inches long and 19/16 inches high bricks were handmade in the
region, a process which took over two years to complete.
Rénovation de la Maison Chalabi dans la citadelle d'Erbil (Kurdistan irakien), où l'Ifpo en Irak va installer ses bureaux. La rénovation a pu se faire grâce au soutien de la société Lafarge.
Mesiniaga Tower- case study presentation on a sustainable building by Ken yang. Menara Mesiniaga is a 12-story office building located in the city of Petaling Jaya, Malaysia. It was designed by the Malaysian architect and ecologist Ken Yeang and completed in 1992. The building is widely recognized as a landmark of sustainable architecture and has won numerous awards for its innovative design.
http://www.sacher.com/en-sacher-cafe.htm - Treat yourself to the Original Sacher-Torte, the Original Sacher Café and one of the many delicious pastries in one of our cafés.
This presentation was a part of a course on Art, History and Society. It covers the ideologies of Art Nouveau period and discusses in depth about one of the pioneers of that era Hector Guimard. The presentation also includes some of his famous works like Colliot House, Paris Metro, Humbert-de-Romans, etc.
Presentation from May 14, 2020 - a little about the nature of the CDO role, and how that is different from a CIO and CTO - along with some ideas about disrupting traditional leadership models.
Presentation from 2016 Museums and the Web conference in Los Angeles. Focused on applying 21st century leadership models in the cultural heritage sector, including Lean, Agile, Radical and Open.
(apologies for slideshare-caused formatting problems)
http://mw2016.museumsandtheweb.com/session/digital-practice/
Formal paper here:
http://mw2016.museumsandtheweb.com/paper/the-agile-museum/
Keynote address for the International CIMED Conference about Museums and Digital Strategies - “II Congreso Internacional de Museos y Estrategias Digitales”, dedicated to Museums and Digital Strategies for the Spanish and Latin American professionals https://remed.webs.upv.es/cimed22/ on October 19, 2022. This talk explores the origins and current state of digital in the museum sector, which enable us to put a frame of reference on the accelerated changes that happened during the COVID-19 pandemic and examine what is likely to come next. Museums have faced numerous challenges on the journey to digital transformation, and success often depends not only on a clear vision and strategy, but also on how that strategy is implemented in day-to-day work. It is vital for the digital function to be closely-aligned with the overall strategy of the organization, empowering staff to work together in close collaboration. This talk will include specific examples of successful digital strategies and initiatives, along with a few illustrative failures. We will also take a look at how ongoing rapid changes in technology create particular challenges for the cultural heritage sector.
One of our two presentations at the 2022 conference of the Canadian Network for Innovation in Education (CNIE).
We present a simple tool that can help instructional designers position their learning objectives in a 3D matrix. This tool, which requires no technology, is intended to help navigate the complex waters of education with immersive technologies as are found in the metaverse, and understand what we're doing it for.
October 11, 2021
Presentation/Lecture examining digital strategy, cultural heritage, audience engagement and the power of brand. In addition, a look at the role of psychology in the development of strategies for public engagement and also a peek at a few emerging technologies and how they might have important applications in the cultural heritage and museum sectors.
Agenda:
1. Introduction – career, position
2. Context for digital strategy
3. Digital at The Met
4. Brand and digital strategy
5. Case Study: from the MIA to Mia
6. Future vision and emerging technology
7. Q & A
Slide deck from presentation to SIM MN meeting on October 25, 2018. Using a set of effective lenses can help us understand leadership and the promise of disruptive transformation. Strings together digital stewardship, systems thinking, positive disruption, people, and the need to disrupt (1) org structures, (2) leadership paradigms, and (3) talent strategy. Also available as a google presentation: https://tinyurl.com/yd99wknh
Slide deck from presentation on Oct 8, 2015 at Johns Hopkins University. Topic is Digital Curation in Art Museums: Technology, People, Process. #jhudigcur
Slide deck from keynote address to regional meeting of TribalHub and Midwest Tribal Technology Council (MTTC) for tribes in the Midwest- Michigan, Wisconsin and Minnesota.
May 17, 2019
The Innovation Mindset
Session description:
Instead of waiting for the next change to happen, we can adopt a strong innovation mindset and BE the next wave (instead of being hit BY the next wave). Staying with a primary theme of this regional meeting, this morning kickoff will emphasize how applied innovation - positive disruption - leads to new successes. By developing an innovation mindset we can more-readily identify and seize moments of opportunity for our organizations to be more nimble, productive and resilient. Take away inspiration and methods to help you and your organization focus on new possibilities.
Slides from session at Henry Stewart DAM LA Conference
November 14, 2017
Session description:
The cultural heritage sector plays an important role in our society, primarily because it has the responsibility to collect and preserve both artifacts and knowledge from the past in order to share them in the present and maintain them for the benefit of future generations.
Nearly all cultural heritage organizations operate as nonprofits, with specific mandates and very tight budgets. With those constraints in place, the sector must still find a way to compete for the same customers as all other consumer-oriented businesses - in that light, leveraging digital content offers a strong potential path to success.
In order to attract and engage 21st century audiences and contributors, cultural heritage organizations have become digital publishers, creating and providing access to meaningful content on a scale that was never anticipated. While most have become adept at producing digital content, the sector has been playing catch up when it comes to organizing, cataloging and sharing that content.
This session will look at how cultural organizations can achieve mission-focused success and competitive advantage by adopting best practices in digital asset management and digital curation. In addition, we will examine the formal responsibility and challenge for nonprofit/cultural heritage organizations to ensure long-term preservation and provide access to digital assets in perpetuity.
Slide deck from 2017 Henry Stewart DAMNY.
Session title: Digital Transformation in the Nonprofit Sector: From Adoption to Long-term Preservation
Moderator
Douglas Hegley, Chief Digital Officer, Minneapolis Institute of Art
Panelists
Lee Boulie, MLIS, Director of Digital & Library Collections, Country Music Hall of Fame® and Museum
Alex Cabal, Web Systems Analyst, Make-A-Wish® America
Kathryn Gronsbell, Digital Asset Manager, Carnegie Hall
Digital transformation has had a significant impact on businesses across every sector. Nonprofits achieve mission-focused success and competitive advantage by adopting best practices in digital asset management and preservation. While digital transformation is generally seen as revolutionary, the changes in institutional focus and tool set implementation have been primarily evolutionary - adapting and changing in response to both external and internal forces. This session will explore how nonprofit organizations deal with issues of adoption, change and sustainability as they continue to fulfill their missions.
Using an interactive case study format to bring multiple perspectives to the topic at hand, panelists from both larger and smaller organizations, representing different types of nonprofits, will share their stories. We will examine value and justification, funding models, implementation challenges, and user adoption. In addition, we will look at the formal responsibility and challenge for nonprofit/cultural heritage organizations to ensure long-term preservation and to provide access to content in perpetuity. Through open sharing and collaboration, attendees and presenters will learn from each other, gain practical knowledge, expand professional networks, and set the stage for continued success.
Slides from presentation at AAM 2015
Digital Leadership and Organizational Transformation
Douglas Hegley, Amy Heibel, Nik Honeysett
Wednesday, April 29, 2015
In a fast-paced and informative session, three digital strategists share “war stories” about big organizational changes occurring during this era of disruptive digital technology evolution. Hear about real-world challenges and opportunities, successes and failures of digital leadership, and organizational transformation—including impact on strategy, staff, goals, engagement, costs and more. Attendees are invited to participate in a dialogue and even debate the session’s topics.
Please note that the deck includes a "parking lot" of additional content, and served primarily as jumping off points for discussion.
Learner Outcomes
1. Attendees will learn about the latest digital trends that have the greatest impact on today's organizations, and learn how to plan the best response.
2. Attendees will leave with practical, real-world information about staffing needs, budget realities, and audience impact driven by digital disruption.
3. Attendees will be able to get their specific interests, concerns, and needs addressed by the panelists by actively participating during the session.
Slides from workshop by Neus Lorenzo and Ray Gallon at UNESCO Mobile Learning Week 2018 on Artificial Intelligence in Education. This workshop focuses on practical ways that we can implement learning adapted to an era where machines share our world almost as equals, taking autonomous decisions and participating with us in communities. It calls on existing, free applications that represent the tendencies in new technologies that can be exploited to develop humanistic approaches to achieving the Common Good and Sustainable Development Goals (SDG's).
Rethinking Learning in the Age of Digital FluencyJudy O'Connell
Digital connectivity is a transformative phenomenon of the 21st century. While many have debated its impact on society, educators have been quick to mandate technology in school development - often without analysing the digital fluency of those involved, and the actual impact on learning. Is being digitally tethered creating a new learning nexus for those involved?
How do we link Human Experiences to systems of engagement, (IA Architectures, Data APIs)? Supporting “curating, ripping and sharing” between humans and machines? And support a world where humans cannot escape the consequences of their actions? and how do we design for tomorrow’s “creative native generation” that creates what they want (3D printing)?
In this session Designer Luis Rodriguez will share ways to see beyond today’s design stories made up of context, system, usability and visual design components. Lead your cross-functional team to go beyond building desirable and usable to connected and purposeful products and services by fitting them into digital and physical ecosystems that put emphasis in connectivity and purposeful design.
Presentation given to students in the Drexel University Westphal College of Media Arts & Design. Course instructor Alaine Arnott, CEO of the Liberty Museum. This is a genera overview of digital strategy for museums and cultural heritage organizations, including my perspective from a background in psychology. Also focused on audience engagement and the importance of centering all decisions on human experience and connection.
Similar to Keynote: Digital Transformation in the Cultural Heritage Sector (20)
HMG Strategy session, February 23, 2023. Virtual: Lessons in Global Leadership. This presentation explores the application of psychology to digital transformation, with a focus on the role of the Chief Information Officer (CIO), including the mindset and leadership required to drive successful digital transformation initiatives, and the importance of insight, empathy, and other "soft skills" in achieving success. In addition, it examines the psychological principles of motivation and what drives people crazy. Suggested recommended reading is included for those wishing to delve deeper into the topics discussed.
Slides from 28 September 2021, event hosted by Museo Nazionale Etrusco - Villa Giulia, Italy. Titled: Italy and the United States: Culture, Business, Economy. Investment Models for Economic Recovery. This presentation looks at the importance of brand + digital strategy in the success of museums and cultural heritage organizations, and includes a specific case study from the Minneapolis Institute of Art.
Slides from May 25, 2021 online session.
Session description: With the outbreak of Covid-19, 95% of museums across the world were forced to close doors.
Commemorating World Museums Day, Columbia Global Centers | Mumbai invites you to a panel discussion with distinguished museum leaders to address how museums have creatively dealt with the challenges of the pandemic. Panelists will showcase strategies for exhibiting their collections, reaching audiences globally and nationally to fulfill their mandate of cultural access and public education, building new skills, and developing new models for future sustainability.
Panelists
• Tasneem Zakaria Mehta, Managing Trustee and Honorary Director, Dr, Bhau Daji Lad Museum
• Sabyasachi Mukherjee, Director General of Chhatrapati Shivaji Maharaj Vastu Sangrahalaya (CSMVS Museum)
• Douglas Hegley, Chief Digital Officer, The Metropolitan Museum of Art
Moderator
Ravina Aggarwal, Director, Columbia Global Centers | Mumbai
Keynote talk on 14 April 2021
The New Era of Digital Culture
Web Live Conference
Session Abstract:
The broad impact of the COVID-19 global pandemic has been felt across all industries, including museums. Faced with sudden closures and drastic reductions in revenue, museums were forced to pivot to digital engagement – but some were better prepared than others, and the overall lack of strategic preparation was evident. Over the past year, museums have learned important lessons, which the sector can take into the future. We are not “going back to normal” even after the pandemic is over. Digital engagement is here to stay. This keynote will focus on the strategic approach to moving forward and will include several specific recommendations to help museums remain audience-focused and relevant through the range of onsite visits, virtual engagement, and hybrid experiences that combine both.
What makes a CxO tick? Particularly within the context of enterprise architecture and digital transformation. How can the value of IT and innovation align with leadership practice? This presentation is from a roundtable event on April 1, 2021.
Presentation from the MCN Conference, November 7, 2019.
Session Title: Acing the Interview
Session Description: As rapidly as technologies change, so does the employment landscape for digital professionals. Hiring managers are increasingly challenged to find not just the right talent to fit organizational needs, but also to hire people who can join their existing teams as rapidly and seamlessly as possible. At the same time, job seekers want to present their best work and highlight the skills and characteristics that will make them the perfect candidate for the job. Whether you are an emerging professional, switching up your career after many years in the field, or anywhere in between, we want to help you ace the interview and get the job of your dreams.
Through short presentations, mock interviews (demonstrations), and ongoing interactive discussion, attendees will witness the good, the bad, and the ugly of the interviewing process and learn how to handle its twists and turns. Topics will include: managing your resume, interview questions and how best to answer them, communication strategies throughout the hiring process, negotiating salary, and a few potential “gotchas.” Attendees will leave better prepared to navigate the complexities of the interview process.
Slide deck from HSDAMNY 2019
DAMs and Cultural Heritage - A Professional Dialog
May 2, 2019 - New York, NY
with Susan Wamsley, Digital Asset Manager, Solomon R. Guggenheim Museum
and Douglas Hegley, Chief Digital Officer, Mia
Session Description:
Join us for an in-depth look at the current state and future horizon of digital asset management within the Cultural Heritage sector (which includes museums, archives, libraries and other organizations dedicated to preserving and sharing the wonders of our human experience). This session features a dialog between two professionals - a C-suite executive and a leading DAM practitioner - who will explore challenging topics from their perspectives. Among the ideas to be discussed are the impact of a collecting/preserving mission on DAM practice, some of the unique needs of museums and cultural heritage organizations, the stark reality of nonprofit budget constraints, and how the sector is currently going through a “second wave” of DAMs implementation and usage. Attendees are encouraged to join in throughout the discussion with questions and comments.
Slide deck from MCN 2018 Session
Tacking Ticketing and Other Complex Online Transactions
November 16, 2018
Session description:
Event ticket sales is hardly a new industry, but museums face particular challenges regarding online and onsite ticketing. Navigating variations across a wide array of event types, ever-changing sales plans, and numerous pricing levels based on membership status and/or donation history all add complexity to every transaction. Producing sane and sustainable workflows is difficult.
In this session, technology leaders at four museums will talk about their approaches to ticketing and other online transactions, spanning the range from off-the-shelf products, site-specific customizations, and bespoke solutions. Ticketing has been hard and stressful for too long, not only for our customers but also for our staff. How can we make this better?
Panelists:
Ethan Holda, Cleveland Museum of Art
James Vitale, LACMA
John Higgins, SFMOMA
Douglas Hegley, Mia
Abridged slide deck from MCN 2018 session Pain Points & Sweet Spots: An open and honest discussion about professional development and its relationship with personal life stages. November 15, 2018, Denver.
Find this presentation on google docs here: https://tinyurl.com/y9q9fp52
As a community we often speak to the transformative work we do in our organizations to bust silos, collaborate interdepartmentally, build bridges, and extoll the values of understanding how our staff share interconnected goals. Often, we fail to apply these values to ourselves consistently as we navigate our careers and personal lives. Instead, we might passively deny how interconnected work and life are, or worse we might actively attempt to firewall them off. By acknowledging how these aspects of our lives influence us for better and worse, we can look for patterns, and learn from others in our community who have already gone through certain phases and can help those that haven’t yet done so.
During this session, hear from and ask questions of colleagues, each at different phases in their lives and careers, who will speak candidly about their experiences and concerns across a range of topics including: balancing school with finding a job, starting out in the museum world, managing people/projects, marriage/partnerships, raising families, transitioning to management, caring for aging parents, coping with loss, when to leave or find a new position in/out of the field, and preparing for retirement.
Lightning Talk given at the October 2018 Synapse Symposium "Envisioning a Regional Innovation Festival". A short sprint through arts innovation in Minnesota, and a provocation on bringing the different lenses of art and artist to bear on innovation practice - turning STEM to STEAM.
Slides (with notes) from Keynote address delivered July 20, 2018 to the 2018-19 National Digital Stewardship Art Cohort at the Philadelphia Museum of Art. Framing digital transformation and positive disruption through the lens of digital stewardship, systems thinking and The Innovator's Dilemma.
The Continuing Evolution of DAMs in the Nonprofit Sector
Nonprofit organizations are driven by their missions and for many decades they have delivered on those missions effectively by using primarily manual processes.
However, the world has changed dramatically. The digital transformation of the past two decades has resulted in an entirely new set of opportunities as well as challenges. In today’s world, nonprofits achieve mission-focused success and competitive advantage by implementing and leveraging best practices with digital technologies.
Managing information and digital content is vital, leading to the embrace of powerful digital asset management tools and practices. Viewed from the perspective of 2018, there has been a remarkable evolution, as organizations have adapted and thrived (or not) in this new, technological ecosystem. This session will explore how nonprofit organizations have evolved as they continue to fulfill their important missions.
Using an interactive case study format to include multiple perspectives, panelists from different types and sizes of nonprofits will share their stories. We will examine the origins of adopting new tools such as DAMs, the challenges faced, and the evolution that has taken place in our sector. We will look at changes to strategy over time, and the different ways that organizational structures have shifted in response. Through open sharing and plenty of audience participation, attendees and presenters will learn from each other, gain practical knowledge, expand professional networks, and set the stage for continued success.
Moderator:
Douglas Hegley, Chief Digital Officer, Minneapolis Institute of Art
Panelists:
Jessica Berlin, Director, Digital Asset Management, American Cancer Society
Peter Dueker, Head of Web and Imaging Services, National Gallery of Art
Susan Luchars, Librarian and Archivist
Dr. Stephanie Tuszynski, Director of the Digital Library, The White House Historical Association
Museums and cultural heritage organizations wrestle with ticketing systems, finding it hard to access the data, apply complex discounting, and maintain brand experience. In 2017, two organizations took on innovative approaches to solve some of these problems. The Australian Centre for the Moving Image (ACMI) developed a new ticketing site internally, a Web product called Museum Nice and Simple Ticketing (MNST). Its key concept: a cart-less and login-less experience. Also in 2017, the Minneapolis Institute of Art (Mia) launched a new ticketing and transaction platform called Hive which uses an open source Web-standard approach to run transactions and work seamlessly with customers’ membership records in Salesforce. Both institutions recognize the complexity and stress of developing these systems. And yet, both ACMI and Mia took this route. The session will explore key details of each project, including the following:
– Why a ticketing project? What problem(s) were we trying to solve?
– How each platform was built;
– Similarities/differences between the organizations and projects;
– Integration—the word that scares all technologists.
This session is designed to be meaningful and useful for a number of different MW attendees, from senior decision-makers to software developers and the staff who spend their days working directly in ticketing and transaction systems. Attendees will learn real-world information about the technology, code base, APIs and UI/UX of each system. Attendees can expect an open discussion and active debate about the “best way to do this”—after all, not every organization can or should take the same approach. Attendees will take away practical knowledge about business systems, software development, and transaction processing that can be applied to their own organizations and professional careers.
Slidedeck from MCN.edu Conference, November 2017
While every organization’s leadership model is unique, many in the cultural heritage sector face shared challenges in defining and shaping what “leadership” means. This panel discussion will provide unique perspectives on leadership by including an emerging professional, a non-manager, a manager, and an executive - together exploring different traditional and innovative leadership models they’ve encountered and how those have played out for them individually and within their departments and organizations. Panelists will provide real-life examples from their experiences and the impact upon them professionally and personally. In addition, panelists will consider both the near-term horizon and the longer view in discussing the future of leadership in the cultural heritage sector. In the words of Catherine Aird, "If you can't be a good example, then you'll just have to be a horrible warning" (His Burial Too, 1973).
During the session, traditional hierarchical models will be compared with so-called Servant or Host leadership as well as the even newer model of a networked organization with decentralized authority. The aim of the session is both to inform and to debate a variety of leadership approaches in order to foster conceptual and practical knowledge. We will explore questions such as: What constitutes effective leadership? What is the role of a leader? What are the pros and cons of various forms of leadership? Is an organization’s leadership style malleable or fixed? How do considerations such as gender, institutional mission, workplace culture, personal and institutional values, and the wider cultural context impact individual and institutional leadership styles? What do you do if your own organization’s leadership style doesn’t match up with yours? Is it possible to “manage up”? What is the present and what is the potential future of leadership models in our sector?
Our panel, wide-ranging not only in experience and hierarchical level but also in terms of institution size, type, and mission, should allow an equally wide range of MCNers to formulate their own answers, and to take away strategies and practical tips for exercising personal leadership as well as influencing their institution’s overall leadership style.
#MCN2017-T43
With:
Claire Blechman @cblechman
Andrea Ledesma @am_ledesma
Meaghan Tongen @mltongen
Slides from session at MCN.edu conference, November 2017.
Session description:
Change is hard, and change is also inevitable. Whether it’s a big structural reorganization, the arrival of new leadership with a very different vision or a staff downsizing, most of us who work in cultural institutions will face significant change at some point in our careers. The reasoning may be financial, it may be an attempt to create efficiencies and break down silos, it may be an attempt to better integrate technology into the organization, or all of the above. In addition, the process - even when the motivation is to be helpful - can create new challenges and problems: integrating one area at the expense of isolating another, losing talented people, missing the mark on “technology improvements”, a lack of understanding at the top about what’s needed, and - most of all - creating a level of confusion and anxiety among staff.
It’s often difficult for staff feel to like they are a part of the solution and not to feel threatened or disrespected, especially if communication and transparency from the top is lacking. So how do we as museum technologists help manage this change in a positive way?
This session will include panelists at various levels in their organizations who have been through an institutional change or two, or are currently going through one. They will share their stories from the trenches and ask bold and honest questions, sharing strategies, methods, and ideas for all of us to embrace as we face change.
With:
Douglas Hegley @dhegley
Jesse Heinzen @jaheinzen
Nik Honeysett @nhoneysett
Jennifer Schmitt @bantryhill
William Weinstein @wweinstein
Partial slide deck from AAM 2017 presentation. These slides include the introductions and my brief context-setting keynote presentation.
Session Date & Time: Monday May 8, 8:45-10 a.m.
Session description:
For many decades, museums managed disparate and siloed systems, obscuring connections between visitors and their experiences. This session explores innovative insights made possible when a museum uses data and analytics to uncover those connections and more, via onsite and digital channels.
Behind buzzwords like big data and analytics sits a challenge to transform museums to be data driven, converging people, process and technology. Referencing case studies analyzing visitor behavior, the panel will discuss pathways to success for museums that thrive through deep engagement with increased visitation. From journey maps and persona research to digital confidence, best practices and privacy principles, this leadership panel delivers a global perspective.
Slide deck from AAM 2017 session on May 7, 2017.
Session title: Digital Strategy in Action: From Planning to Doing
Panelists:
Mark Osterman, Guiding Programs Manager, Vizcaya Museum and Gardens
Douglas Hegley, Chief Digital Officer, Minneapolis Institute of Art
Tatum Walker, Associate Director of Digital Strategy, Ford's Theatre Society
Session Abstract:
Cultural heritage organizations develop digital strategies to outline philosophies, goals and objectives for the effective use of technology. In this session, three museums - at varying points of implementation - share methods and outcomes of the digital strategy process. Panelists represent a cross-section of museums (art, history, horticulture) and departments (education, communications, digital/IT), providing multiple points of view on how to identify, prioritize and implement digital initiatives that align with strategy. We’ll discuss institutional challenges, practical and technical constraints, and share examples of digital visitor engagement - aiming to inspire colleagues to apply digital strategy effectively at their organizations.
Slide deck from session at Museums and the Web 2017.
Abstract:
Hiring is the most important thing that great leaders do. What about cultural heritage organizations? This session explores real-world talent strategy, with panelists who’ve built effective teams. Topics include: evaluating talent, hiring, on-boarding, employee retention, weeding out the “bad apples”, and what to do when institutional culture holds you back.
Attendees can expect an active debate about the “best way to do this” - after all, not every organization or leader takes the same approach. The session will be relevant to current leaders, aspiring leaders, and those looking to get hired into strong organizations. Attendees will take away practical knowledge that can be applied to their own organizations and professional careers.
Slide deck from SIM MN Master Series session on April 4, 2017. Topic: Building the IT Team. The session included an overview of modern leadership models, team-building, hiring and workplace culture. Suggested further reading is included on one of the final slides in the deck.
Slide deck from mcn.edu annual conference, November 2, 2016. Panelists: Douglas Hegley, Carolyn Royston, Jeff Steward, Janet Strohl-Morgan and William Weinstein. Session Description: Going digital - such as providing global access to a museum’s collection - has not only had a profound impact on visitors, but has also affected museum staff and how museums as a whole are grappling with the normalization of digital thinking. In other words, the manifestation of digital actually starts and ends with people - who they are, what they seek, and how they find it. In this session we will check in with several museums – diverse in size, type, and at various stages of going digital – to hear how they are achieving success through implementing effective digital strategies and improving digital literacy. Those strategies are always driven by people (staff) and must be measured by impact on people (audiences). Internally, organizations have been radically changing methods and tools, from staffing models to creating cross-functional teams and in-house capacity to the adoption of Agile practices. Externally, organizations are developing better and more-relevant metrics that demonstrate audience participation and engagement. We’ll hear from: Harvard Art Museums on how digital thinking is starting to take hold two years into the operation of their new facility Isabella Stewart Gardner Museum on how digital is driving new ways of working in a Museum new to digital and the wider impact this is having for visitors and staff beyond digital projects. Minneapolis Institute of Art on strategy alignment, staffing/hiring, workplace culture, technology “ecosystems”, and impact Philadelphia Museum of Art on how they are normalizing digital thinking and their road-map to digital excellence Princeton University Art Museum on accessibility, collaboration, funding, and strategic digital planning. Session attendees will have ample opportunity to participate in the discussion, ask specific questions, and tell us how they’ve been tackling the integration and adoption of new technology at their institutions. This session is all about people. Let’s learn together.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
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Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
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After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Secstrike : Reverse Engineering & Pwnable tools for CTF.pptx
Keynote: Digital Transformation in the Cultural Heritage Sector
1. Digital Transformation in the
Cultural Heritage Sector
Douglas Hegley, Minneapolis Institute of Art
artsmia.org
2. Digital
Transformation
Douglas Hegley, Chief Digital Officer, Minneapolis Institute of Art @dhegley http://www.slideshare.net/dhegley
Image Source: https://i2.wp.com/davidgodot.com/wp-content/uploads/2012/12/elephant.jpg?resize=636%2C310
Maybe if we ignore it,
it will just go away
Umm …
6. The Met
Image Source: http://www.turismonuevayork.com/wp-content/uploads/2013/07/Metropolitan-Museum-of-Art.jpg
7. Pediatric Research and Services
Image Source: http://www.slrresearch.org/_images/OldSyms.jpg/ Image Source: https://3c1703fe8d.site.internapcdn.net/newman/gfx/news/hires/2014/parentsliste.jpg
8. Thomas Struth “Audience 1 (Galleria Dell Accademia), Florenz”, 2010.51.2, Minneapolis Institute of Art
9. What is digital transformation?
Is it important?
Museums and Digital
Goals
Risks
How to
Resistance
Robert Delaunay , Saint-Séverin,
1909, Minneapolis Institute of Art,
The William Hood Dunwoody Fund,
47.7
Overview
12. Fancy Talk
“ … the profound and accelerating transformation of
business activities, processes, competencies and
models to fully leverage the changes and
opportunities of digital technologies and their impact
across society in a strategic and prioritized way, with
present and future shifts in mind”
Source: https://www.i-scoop.eu/digital-transformation/
Image Source: http://i.ebayimg.com/images/i/121289030947-0-1/s-l1000.jpg
13. Key Elements of Digital Transformation
● Change
○ What we do
○ How we do it
○ What we know & learn
● Opportunities: current
● Anticipating the future
Image Source: http://az616578.vo.msecnd.net/files/2016/08/06/636060493998827607-1238324234_keep-calm-and-simplify-8.png
14. “There is a common misconception that technology alone can produce magical results”
Source of quote: Hammer, M., Hippe, M., Schmitz, C., Sellschop, R., and Somers, K. The Dirty Little Secret About Digitally Transforming
Operations, Harvard Business Review, HBR.org, May 31, 2016.
Image Source: http://www.cinetecadibologna.it/files/lumiere/novembre2015/magoorsonwelles.jpg
The Secret: It’s actually not about technology
21. 21
Myth
Digital matters only to technology companies or retailers
If we do enough digital projects, we will get there
In our sector we can wait and see how digital develops
Staff will lead the change, it’s a “grassroots” effort
Digital Transformation: Myths and Realities
Source: Adapted from CapGemini Consulting (abridged)
22. 22
Myth
Reality
Digital matters only to technology companies or retailers Opportunities exist in all industries (no exceptions)
If we do enough digital projects, we will get there A collection of projects does not lead to transformation
In our sector we can wait and see how digital develops Digital leaders outperform peers across every sector
Staff will lead the change, it’s a grassroots effort Successful digital transformation is led from the top
Digital Transformation: Myths and Realities
Source: Adapted from CapGemini Consulting (abridged)
27. “ … experiences of awe
redefine the self …”
+ Connection
+ Cooperation
+ Sharing
+ Giving
From “Why do We Experience Awe?” New York Times, May 22, 2015
30. The Visitor-Centered Museum
Visitor-centered innovation goes hand in hand with
museum change
Keep re-evaluating: Who is our audience? What do
they need from us?
For a visitor-centered museum, these questions are
the starting point of all museum business
31. Peter Samis, closing Plenary, MW17, 22 April 2017
“Too often museums use technology
to side-step bigger issues they are
not prepared to face”
Such as:
• User experience
• Engagement
• Meaning-making
• Why should people care?
34. Build a Foundation for a Digitally-Enabled Future
Not just shiny toys
Image Source: https://vrworld.com/wp-
content/uploads/2017/03/Oculus_Rift_Touch_VR_small.jpg
Image Source (with edits by me): https://assets.publishing.service.gov.uk/government/uploads/system/uploads/image_data/file/31122/HMRC-Digital-
Strategy-Report-01.jpg
Easy-to-use,
intuitive,
delightful
interfaces
Staff has new
skills, better
processes,
strong culture
Strong
governance,
professional
practices
Robust,
sustainable,
modern, flexible,
cloud-based
35. Be a Storyteller
Helen Cordero, Storyteller Figure, 20th century, Minneapolis Institute of
Art, Gift of Kenneth and Sally Leafman Appelbaum, 2003.228.64
43. False Dichotomy
Digital is in service of mission
Enhances experience
Opens doors
Edouard Vuillard, The Artist’s Mother Opening a Door, c. 1891-1892, Minneapolis Institute of Art, The
Margaret G. Deal Fund in honor of Gertrude C. Deal, Harrison H. Deal and Mary Deal Selcer, 96.41
44. Digital Supports the Entire Organization
Digital is a horizontal
Curatorial Marketing Education Fund-raising etc.
Digital Technology
45. “ Driving digital engagement does not imply replacing old business
assets and capabilities. But, like any significant building addition, doing
it well requires modifying the existing structure”
Source: Bock, R., Iansiti, M., and Lakhani, K.R., What the Companies on the Right Side of the Digital Business Divide Have in Common,
Harvard Business Review. HBR.org, January 31, 2017. (emphasis is mine)
47. Risks of Moving Forward
Lack of strategic vision or priorities
Lack of knowledge about Digital
Lack of appropriate investment
Reliance on under-empowered staff
Image Source: https://images.worldskillsusercontent.org/ws3b/ws11/1/ws3b110190-4ea9-45aa-9b31-8ee0a89d5128_medium
48. Risks of Not Moving Forward
Irrelevance
Obsolescence
Audience decrease
No strong foundation
Pay me now or pay me (more) later
Image source: https://s-media-cache-ak0.pinimg.com/736x/f0/32/56/f03256c49ec67b15768d7f714b02b68c.jpg
50. Eight Key Areas of Focus
1. Readiness
2. Leadership
3. Organizational Structure
4. Change Agents
5. Business Process & Investment
6. Digital Literacy
7. Anxiety
8. People
Much of the following content is adapted from: Smith, K., Morrison, A., and MacDonald, F., (2013) Leading
Digital Transformation: Recommendations for Charity Chief Executives. www.cogapp.com
53. Digital Strategy Maturity Model
An honest look in the mirror
Not a value judgment
Guides understanding
Where does your org stand?
How does that impact your approach to digital?
Mirror, c. 1775, Unknown
artist, United States,
Minneapolis Institute of
Art, Gift of James F. and
Louise H. Bell in memory
of James S. and Sallie M.
Bell, 31.18.3
58. 3. Organizational Structure
A “ … critical success factor for a museum’s digital presence is … a
networked org structure in which flexible, multidisciplinary teams
work together toward shared objectives”
- Tasich, T., Museum Transformation Strategies in the Digital Age, CCCBLAB
Image Source: http://www.cmu.edu/joss/content/articles/volume6/TsvetovatCarley/net50_6.jpg
64. MCN 2016064
Small World Network Ecosystem, Simplified Museum Model
Marketing
Registration
Exhibition Planning
Digital Experience Team
Media Production
66. Successful Agents of Change
Central to the informal network
Bridge between disparate people or groups
Close relationships with people who are not yet convinced
Source: Battkilana, J., and Casciaro, T., The Network Secrets of Great Changes Agents, Harvard Business Review, July-August 2013.
Image Source: https://designthinkingformuseums.files.wordpress.com/2014/12/grand-rapids-banner.jpg?w=878
68. 68
Formal Hierarchy
• Lukas is the most-senior
• Josh is at the bottom
Informal Network
• Many people seek out Josh
• Josh is MORE CENTRAL to the
network than Lukas
• Josh is highly INFLUENTIAL
69. 5. Business Process & Investment
Operationalize - best practices
Effective process
Infrastructure investment (not marketing spend)
Sustainability - lasting solutions
PROFESSIONALIZE
Image source: https://s-media-cache-ak0.pinimg.com/originals/ae/a7/3f/aea73f9c53db0762e2ebcaf3a8387c71.jpg
70. 6. Digital Literacy for Leadership
And leadership literacy for digital - it’s a two-way street
Digital: Train your
current leadership with
helpful digital knowledge
Leadership: Train your
digitally-savvy staff about
strategy, management, and
decision-making
71. What is Digital Literacy?
Image Source: https://cengagediglit.files.wordpress.com/2011/09/digital-literacy-diagram.png
72. It’s About Learning
Image source: https://cdn2.rossieronline.usc.edu/content/0c95b693b9f74385a42b89b5321ca782/blooms-diagram.jpg
76. 76
Adapted from: http://georgecouros.ca/blog/wp-content/uploads/2016/03/Screen-Shot-2016-03-04-at-4.38.33-PM.png
Insecure Leaders Confident Leaders Arrogant Leaders
Fear looking foolish Appreciate all ideas “Only my ideas matter!”
“Your challenge makes
me look stupid”
Challenge leads to the
best ideas
Ignore all challenges – not
important
Hire people they can
control
Hire diverse perspectives Hire people they like
Lead with fear Inspire and empower staff Lead alone
Already know everything ”I don’t know. Let’s figure
it out together”
Already know everything
81. 81
The Art of Boxing by George Bellows, the National Gallery of Art
Image source: https://upload.wikimedia.org/wikipedia/commons/d/d7/1909_Stag_at_Sharkey's.jpgImage source: http://images.inc.com/uploaded_files/image/1940x900/hurdles-track_1940x900_33807.jpg
82. 82
The Art of Boxing by George Bellows, the National Gallery of Art
Image source: https://upload.wikimedia.org/wikipedia/commons/d/d7/1909_Stag_at_Sharkey's.jpgImage source: http://images.inc.com/uploaded_files/image/1940x900/hurdles-track_1940x900_33807.jpg
Mindset
Senior Management Commitment
Decision-making
Conflict
83. The Art of Boxing by George Bellows, the National Gallery of Art
Image source: https://upload.wikimedia.org/wikipedia/commons/d/d7/1909_Stag_at_Sharkey's.jpg
Fixed vs. Growth Mindset
84. The Art of Boxing by George Bellows, the National Gallery of Art
Image source: https://upload.wikimedia.org/wikipedia/commons/d/d7/1909_Stag_at_Sharkey's.jpg
Fixed vs. Growth Mindset
85. 85
The Art of Boxing by George Bellows, the National Gallery of Art
Image source: https://upload.wikimedia.org/wikipedia/commons/d/d7/1909_Stag_at_Sharkey's.jpg
Staff is Excited, Management … Not So Much
Image source: http://knotop.com/wp-content/uploads/happy-employees.jpg
Image source: http://www.channelweb.co.uk/IMG/546/131546/ian-vickerage-cut-out-imago-suit-arms-folded.jpg
87. Cool Blue
Do a select few
Seek funding & partners
(We wish we could do them all)
Risk: Too many at once
(saying yes to everything)
Red Flag
Do only if necessary
Stop! (or proceed with extreme caution)
(We wish we could have none)
Risk: Bogs down & exhausts resources
Green Light
Do these fast
Make a prioritized list, get moving
(We wish there were fewer)
Risk: Resources pulled away from Cool Blue
Gray Fog
Do only if there are resources
“Busy work” or dreamy distractions
(We wish we had more time)
Risk: People fall into it , esp. in times of stress
High
High
(Hard)
Low
Low
(Easy)
Importance,
Via STRATEGY
Difficulty,
via practical
REALITY
Make the Decision
88. The Art of Boxing by George Bellows, the National Gallery of Art
Image source: https://upload.wikimedia.org/wikipedia/commons/d/d7/1909_Stag_at_Sharkey's.jpg
Conflict
89. 89
Hint: If you ignore conflict, it will NOT go away
Image source: https://elearningindustry.com/wp-content/uploads/2016/05/6-tips-to-improve-conflict-resolution-skills-through-online-training.jpg
90. 90
Hint: If you ignore conflict, it will NOT go away
1.Practice calm – don’t escalate
2.Listen deeply to understand
3.Find common ground
4.Focus on the problem, not the person
5.Don’t accuse – ask in order to investigate, not interrogate
6.Confidence matters (even if you fake it until you make it)
7.State fact with tact
8.Look ahead, not back
9.Recognize stepwise successes