29 March 2019 Presentation on the relation of digital and virtual heritage to digital humanities, issues, some projects..at Curtin University Perth Australia
Towards an open, participatory cultural heritageKris Kitchen
Towards an open, participatory cultural heritage
Keynote for #teema14
http://www.nba.fi/fi/museoalan_kehittaminen/teemapaivat/puheenvuorot
Museoalan Teemapäivät/Museum Theme Days 2014
11-12 September, Helsinki
Slide 29 Kris Kitchen
The opening day's slides and exercises to the two week summer course at IED in Barcelona I'm running. Our project topic this year is the future of food. More details on the course can be found here - http://iedbarcelona.es/en/cursos-info/summer-course-in-innovation-and-future-thinking/
Keynote given at ELAG2016 (European Library Automation Group) EXIT conference
7 June 2016, The Royal Library, Copenhagen
http://elag2016.org/
#elag2016
Keynote for #teema14
http://www.nba.fi/fi/museoalan_kehittaminen/teemapaivat/puheenvuorot
Museoalan Teemapäivät/Museum Theme Days 2014
11-12 September, Helsinki
Set art free and the rest will follow? Facilitation as key to successful user...Merete Sanderhoff
Talk given at 'Community Involvement in Theme Museums'
15th Conference of the Estonian Maritime Museum, Tallinn
2-3 September 2015
http://konverents.meremuuseum.ee/en/#/p/avaleht
29 March 2019 Presentation on the relation of digital and virtual heritage to digital humanities, issues, some projects..at Curtin University Perth Australia
Towards an open, participatory cultural heritageKris Kitchen
Towards an open, participatory cultural heritage
Keynote for #teema14
http://www.nba.fi/fi/museoalan_kehittaminen/teemapaivat/puheenvuorot
Museoalan Teemapäivät/Museum Theme Days 2014
11-12 September, Helsinki
Slide 29 Kris Kitchen
The opening day's slides and exercises to the two week summer course at IED in Barcelona I'm running. Our project topic this year is the future of food. More details on the course can be found here - http://iedbarcelona.es/en/cursos-info/summer-course-in-innovation-and-future-thinking/
Keynote given at ELAG2016 (European Library Automation Group) EXIT conference
7 June 2016, The Royal Library, Copenhagen
http://elag2016.org/
#elag2016
Keynote for #teema14
http://www.nba.fi/fi/museoalan_kehittaminen/teemapaivat/puheenvuorot
Museoalan Teemapäivät/Museum Theme Days 2014
11-12 September, Helsinki
Set art free and the rest will follow? Facilitation as key to successful user...Merete Sanderhoff
Talk given at 'Community Involvement in Theme Museums'
15th Conference of the Estonian Maritime Museum, Tallinn
2-3 September 2015
http://konverents.meremuuseum.ee/en/#/p/avaleht
Challenges in the adoption of bim in europeŽiga Turk
6th International BIM Technical Symposium on the Application of Digital Constructionin Real Estate, Design and Construction & International Forum on BIM DevelopmentShanghai, China, Sept 24-26, 2019
Beyond Open Access: Creating Culture By, With, and For the PublicMerete Sanderhoff
Presentation for Professional Session with Andrea Wallace, Liz Neely, and Simon Tanner
Museum Computer Network, 3 November 2016, The Sheraton, New Orleans
Sharing is Caring. Keynote for Public Domain Tagung, HeK Basel 20 April 2015 Merete Sanderhoff
Sharing is Caring. Opening of the collections of SMK. Keynote speech for the conference Public Domain. Gratis Kultur für Alle? Eine Arbeitstagung. 20 April 2015 in Haus der elektronischen Künste Basel, Switzerland.
Presentation for the Finnish National Gallery brainstormning seminar and workshop Communicating Digital Collections, at Kiasma Helsinki 22 January 2016
Sharing is Caring. Societal impact of open collections? Merete Sanderhoff
Presentation for the seminar Open Collections, arranged by the Nationalmuseum in Stockholm, on the occasion of the launh of their Public Domain policy, 7 October 2016
'Users, participants, co-designers or just pesky humans?
On the challenges of human centred research in Human-Computer Interaction.'
A main aspiration of HCI is to be human- and user- centred in its approach to creating novel digital interactions. But how do we engage, involve and encourage end users to participate in HCI? The field has tackled this challenge in many ways. Notably, Participatory Design has been widely adopted in order for users and stakeholders to become active part of the technology development process itself. This, however, is no easy feat.
In this lecture, Professor Luigina Ciolfi will examine how focusing on people, their practices and the places where they occur does lead to illuminating insights, but also brings hefty challenges. Understanding and bridging cultures, languages, priorities, and identities is hard work, with difficult negotiations and some failures bound to happen along the way. Drawing from her experience of human-centred and participatory research on topics such as cultural heritage technologies, mobile and nomadic lives, interaction in public spaces, and tangible and embodied interaction design, Luigina will reflect on the opportunities, successes and difficulties that arise when working in partnership with end-users, and on what being “human-centred” means for HCI in an age of apparent ubiquitous sharing and participation.
Discourse Centered Collective Intelligence Platforms for Social InnovationAnna De Liddo
PPT presentation of the "URBAN LIVING LABS AS SOCIO-DIGITAL SPHERES FOR EXPERIMENTING GOVERNANCE"
International Workshop
Cities are more and more witnessing the emergence of innovation initiatives,
indifferently originated by top-down or bottom-up intentionality, that are being
observed and analysed as Urban Living Labs, i.e. socio-digital innovation ecosystems
made up of creative communities of people producing innovation at urban
level with the support of a number of methods and tools helping to co-create value
out of the experience of interaction between the citizen/customer and
private/public actors.
These Urban living Labs are activators of experiments of governance innovation
which include people, institutions, private actors, relationships, values, processes,
tools and physical or financial infrastructures, that could trigger, generate, facilitate
and catalyse innovation in the city. These are spheres for knowledge creation
within the city and differ for dimensions, scale of action, nature (top-down or
bottom-up), organizational structure, and also for the way in which the participants
acts and are represented. They are also heterogeneous for the space of action in
which they emerge and can be interrelated and connected by topics, contexts,
interests, practices, and level of maturity in many different ways.
In Urban Living Labs new governance modes and models are experimented,
where participants acts in several and not pre-defined ways, creating complex
organizations able to integrate hierarchical and horizontal structures and creating
specific spheres of action stimulating collective testing and learning. In these
environments, governance is experimented between formal and informal publicprivate-
people partnerships able to shape innovative dialogues between citizens
and city institutions.
In this perspective the workshop aims at investigating some questions:
1.What kind of organizations is shaped in Urban Living Labs?
2.How is governance modelled in Urban living labs?
3.How is governance experimented?
4.What level of institutionalization is opportune for the emerging governance?
Presentation at Web Monday Zurich #14, I presented the first web portrait projects including info on online brainstorming tools like Google Wave and Cacoo for photography projects.
Opening keynote by Merete Sanderhoff for Sharing is Caring - Hamburg Extension
Museum für Kunst und Gewerbe Hamburg 20 April 2017
http://sharecare.nu/hamburg-2017/
Slide deck from presentation to Minneapolis Institute of Art. August 11, 2016. Updates about digital technology at Mia, including Mia Journeys, Overheard, ArtStories, TDX Project, artsmia.org and coming attractions.
Keynote address for the International CIMED Conference about Museums and Digital Strategies - “II Congreso Internacional de Museos y Estrategias Digitales”, dedicated to Museums and Digital Strategies for the Spanish and Latin American professionals https://remed.webs.upv.es/cimed22/ on October 19, 2022. This talk explores the origins and current state of digital in the museum sector, which enable us to put a frame of reference on the accelerated changes that happened during the COVID-19 pandemic and examine what is likely to come next. Museums have faced numerous challenges on the journey to digital transformation, and success often depends not only on a clear vision and strategy, but also on how that strategy is implemented in day-to-day work. It is vital for the digital function to be closely-aligned with the overall strategy of the organization, empowering staff to work together in close collaboration. This talk will include specific examples of successful digital strategies and initiatives, along with a few illustrative failures. We will also take a look at how ongoing rapid changes in technology create particular challenges for the cultural heritage sector.
Challenges in the adoption of bim in europeŽiga Turk
6th International BIM Technical Symposium on the Application of Digital Constructionin Real Estate, Design and Construction & International Forum on BIM DevelopmentShanghai, China, Sept 24-26, 2019
Beyond Open Access: Creating Culture By, With, and For the PublicMerete Sanderhoff
Presentation for Professional Session with Andrea Wallace, Liz Neely, and Simon Tanner
Museum Computer Network, 3 November 2016, The Sheraton, New Orleans
Sharing is Caring. Keynote for Public Domain Tagung, HeK Basel 20 April 2015 Merete Sanderhoff
Sharing is Caring. Opening of the collections of SMK. Keynote speech for the conference Public Domain. Gratis Kultur für Alle? Eine Arbeitstagung. 20 April 2015 in Haus der elektronischen Künste Basel, Switzerland.
Presentation for the Finnish National Gallery brainstormning seminar and workshop Communicating Digital Collections, at Kiasma Helsinki 22 January 2016
Sharing is Caring. Societal impact of open collections? Merete Sanderhoff
Presentation for the seminar Open Collections, arranged by the Nationalmuseum in Stockholm, on the occasion of the launh of their Public Domain policy, 7 October 2016
'Users, participants, co-designers or just pesky humans?
On the challenges of human centred research in Human-Computer Interaction.'
A main aspiration of HCI is to be human- and user- centred in its approach to creating novel digital interactions. But how do we engage, involve and encourage end users to participate in HCI? The field has tackled this challenge in many ways. Notably, Participatory Design has been widely adopted in order for users and stakeholders to become active part of the technology development process itself. This, however, is no easy feat.
In this lecture, Professor Luigina Ciolfi will examine how focusing on people, their practices and the places where they occur does lead to illuminating insights, but also brings hefty challenges. Understanding and bridging cultures, languages, priorities, and identities is hard work, with difficult negotiations and some failures bound to happen along the way. Drawing from her experience of human-centred and participatory research on topics such as cultural heritage technologies, mobile and nomadic lives, interaction in public spaces, and tangible and embodied interaction design, Luigina will reflect on the opportunities, successes and difficulties that arise when working in partnership with end-users, and on what being “human-centred” means for HCI in an age of apparent ubiquitous sharing and participation.
Discourse Centered Collective Intelligence Platforms for Social InnovationAnna De Liddo
PPT presentation of the "URBAN LIVING LABS AS SOCIO-DIGITAL SPHERES FOR EXPERIMENTING GOVERNANCE"
International Workshop
Cities are more and more witnessing the emergence of innovation initiatives,
indifferently originated by top-down or bottom-up intentionality, that are being
observed and analysed as Urban Living Labs, i.e. socio-digital innovation ecosystems
made up of creative communities of people producing innovation at urban
level with the support of a number of methods and tools helping to co-create value
out of the experience of interaction between the citizen/customer and
private/public actors.
These Urban living Labs are activators of experiments of governance innovation
which include people, institutions, private actors, relationships, values, processes,
tools and physical or financial infrastructures, that could trigger, generate, facilitate
and catalyse innovation in the city. These are spheres for knowledge creation
within the city and differ for dimensions, scale of action, nature (top-down or
bottom-up), organizational structure, and also for the way in which the participants
acts and are represented. They are also heterogeneous for the space of action in
which they emerge and can be interrelated and connected by topics, contexts,
interests, practices, and level of maturity in many different ways.
In Urban Living Labs new governance modes and models are experimented,
where participants acts in several and not pre-defined ways, creating complex
organizations able to integrate hierarchical and horizontal structures and creating
specific spheres of action stimulating collective testing and learning. In these
environments, governance is experimented between formal and informal publicprivate-
people partnerships able to shape innovative dialogues between citizens
and city institutions.
In this perspective the workshop aims at investigating some questions:
1.What kind of organizations is shaped in Urban Living Labs?
2.How is governance modelled in Urban living labs?
3.How is governance experimented?
4.What level of institutionalization is opportune for the emerging governance?
Presentation at Web Monday Zurich #14, I presented the first web portrait projects including info on online brainstorming tools like Google Wave and Cacoo for photography projects.
Opening keynote by Merete Sanderhoff for Sharing is Caring - Hamburg Extension
Museum für Kunst und Gewerbe Hamburg 20 April 2017
http://sharecare.nu/hamburg-2017/
Slide deck from presentation to Minneapolis Institute of Art. August 11, 2016. Updates about digital technology at Mia, including Mia Journeys, Overheard, ArtStories, TDX Project, artsmia.org and coming attractions.
Keynote address for the International CIMED Conference about Museums and Digital Strategies - “II Congreso Internacional de Museos y Estrategias Digitales”, dedicated to Museums and Digital Strategies for the Spanish and Latin American professionals https://remed.webs.upv.es/cimed22/ on October 19, 2022. This talk explores the origins and current state of digital in the museum sector, which enable us to put a frame of reference on the accelerated changes that happened during the COVID-19 pandemic and examine what is likely to come next. Museums have faced numerous challenges on the journey to digital transformation, and success often depends not only on a clear vision and strategy, but also on how that strategy is implemented in day-to-day work. It is vital for the digital function to be closely-aligned with the overall strategy of the organization, empowering staff to work together in close collaboration. This talk will include specific examples of successful digital strategies and initiatives, along with a few illustrative failures. We will also take a look at how ongoing rapid changes in technology create particular challenges for the cultural heritage sector.
Many schools have shown in the past years to have a clear understanding of what digital sustainability and data sovereignity really mean.
The use of Free Software for education of free software web tools and data in data centers located on our territory, South Tyrol, are the base ingredients for a real cloud for learners.
Nextcloud, LibreOffice, Moodle, ILIAS, Chamilo, Big Blue Button are just a few of the main ingredients used.
We are not re-inventing the wheel.
We are just doing and trying to spread an idea of cloud for schools that other countries and cities are also doing:
E.g. the city of Barcelona with its Plan for the Democratic Digitalisation of Education where Xnet and a group of families presented the first version of the DD digital educational infrastructure, a pioneering comprehensive workspace that aggregates free and auditable software tools in a single suite offering data sovereignty and protecting the digital rights of students and teachers.
This important project is one example of great effort which deserves to be spread all over Europe, reused and supported by public administrations.
Changing contexts: museums, audiences and technologyMia
A presentation for the International Training Programme run by the British Museum for museum professionals from around the world. This is based on a presentation I prepared for OpenCulture 2011, but includes additional material on mobile phones/devices including the 'Hidden Histories' pilot.
From concept mapping to digital media publishing: An overview for researchers IIJosé Bidarra
Workshop ATT CCMAR
Objectives: Learn to be more productive with current digital media, using tools for concept mapping, content creation and publishing with digital media.
Description: Today we face complex changes in society, for instance, high turnover rate of scientific knowledge, changing labour market, fast pace of technology renewal, which require a more effective response to the world problems that surround us. To address those and other issues an operational workflow is proposed, based on current and freely available tools. For effective results these emerging digital tools must be used in the right context and without losing track of the objectives, that may span from concept mapping (for a thesis, article, research proposal, etc.) to the design of multimédia content to be disseminated with impact (in a conference, exhibition, website, ebook, etc.)
Lego Beowulf and the Web of Hands and Hearts, for the Danish national museum ...Michael Edson
This talk was delivered at the awards ceremony for the 2012 Bikuben Foundation Danish Museum Prize in Copenhagen, Denmark.
Ideas about what museums are, who they serve, and the role they play in society are changing with dramatic speed, driven largely by social media and the participatory culture of global networks.
Denmark supports world-class museums, with remarkable collections, expert staff, and beautiful architecture. But how can museum leaders balance the traditional concepts of organizational mission and outcomes with the disruptive possibilities being demonstrated by those who love and use museums in new ways?
A text version of this presentation, with hyperlinks and footnotes, is available at http://www.slideshare.net/edsonm/michael-edson-lego-beowulf-and-the-web-of-hands-and-hearts-for-the-danish-national-museum-awards-13444266
The Continuing Evolution of DAMs in the Nonprofit Sector
Nonprofit organizations are driven by their missions and for many decades they have delivered on those missions effectively by using primarily manual processes.
However, the world has changed dramatically. The digital transformation of the past two decades has resulted in an entirely new set of opportunities as well as challenges. In today’s world, nonprofits achieve mission-focused success and competitive advantage by implementing and leveraging best practices with digital technologies.
Managing information and digital content is vital, leading to the embrace of powerful digital asset management tools and practices. Viewed from the perspective of 2018, there has been a remarkable evolution, as organizations have adapted and thrived (or not) in this new, technological ecosystem. This session will explore how nonprofit organizations have evolved as they continue to fulfill their important missions.
Using an interactive case study format to include multiple perspectives, panelists from different types and sizes of nonprofits will share their stories. We will examine the origins of adopting new tools such as DAMs, the challenges faced, and the evolution that has taken place in our sector. We will look at changes to strategy over time, and the different ways that organizational structures have shifted in response. Through open sharing and plenty of audience participation, attendees and presenters will learn from each other, gain practical knowledge, expand professional networks, and set the stage for continued success.
Moderator:
Douglas Hegley, Chief Digital Officer, Minneapolis Institute of Art
Panelists:
Jessica Berlin, Director, Digital Asset Management, American Cancer Society
Peter Dueker, Head of Web and Imaging Services, National Gallery of Art
Susan Luchars, Librarian and Archivist
Dr. Stephanie Tuszynski, Director of the Digital Library, The White House Historical Association
People have created and modified tools to address their needs since prehistoric times. But since a few generations we simply buy the tools we need and use them in the way they have been designed. With the current pervasive presence of digital technology, these digital 'tools' are increasingly defining how we live, communicate, learn and work.
Many think of this as nauseating and constraining. We feel that we are forced to live the way big corporations have designed it for us. We feel no longer free to do what we want.
Why can't we design our own tools anymore? Is it really true that corporations always know better what we want? What about those people who fall outside of the mainstream, and have needs and contexts of life that require special tools, that these people can design themselves better than anyone else? And are we not all sometimes out of the mainstream?
In fact, we are increasingly becoming tech tinkerers, adapting our digital tools to a great variety of human needs.
This phenomenon has only just started. The open source hardware revolution has hardly kicked off, also due to the fact that digital technology that surrounds us is not always easy to modify.
But what would our world be like if technology was easy to modify? Would there be more empowerment? Innovation? Democracy? Participation? What could be in it for business? What could this all mean for people in emerging markets and for the future web of things?
Usability Testing for Technical WritersDimiter Simov
Slides from a talk delivered at tcworld 2020 - definition of usability and usability testing, tips for doing usability testing, examples from testing documentation with users
Presentation at the OOUX Happy Hour
Imagine "to run." You probably see in your mind yourself running, or an athlete crossing the finish line, or a cheetah chasing a gazelle.
We need an object to show an action.
Our perception of the world is built on objects that we can interact with—touch, see, export, etc. These objects have properties—large, blue, nice. We are so object-oriented, that we objectify even abstract notions! "Liberty" is a woman waving a flag or holding a torch. "Democracy" can be "built" or "destroyed"—just like a bridge or a building.
Our languages is object-oriented, so it's no surprise that we have object-oriented programming, object-oriented analysis and design, object-oriented UX, and object-oriented content.
Here we are talking about object-oriented DOCUMENTATION!
Are you ready for user feedback - tcworld India-2017Dimiter Simov
Delivered at tcworld India 2017, Bengaluru
---
This presentation shares the experience of the SAP Cloud Platform (https://cloudplatform.sap.com/index.html) documentation team with user feedback. It is an improved version of https://www.slideshare.net/dsimov/are-you-ready-for-user-feedback.
Here our data already shows that through user feedback you can actually improve the documentation.
Delivered at tekom 2016, Stuttgart
---
Having a feedback channel in documentation is great. You set it up. Feedback starts flowing. Then comes the fun of having real comments and some surprises as users give feedback you have not anticipated. There is also the responsibility of handling the feedback and responding to your customers.
This session is about the story of the SAP HANA Cloud Platfrom documentation team using its own feedback service and learning valuable lessons on the way. The session discusses integration challenges and implementation details as well as processing and responding to feedback.
ISTA 2016. Season 4 of soft performance. This talk is a walk through some of the laws and principles of usability and human-computer interactrion: Occam’s razor, Conway's law, Jakob's law, Moore's law, Wirth's law, Hick's law, Miller’s law, Zipf’s law,
Don’t make me think, and Norman's law.
Overview of the basic metrics for measuring the usability dimensions of effectiveness, efficiency, and satisfaction. Discussed metrics are task time, orientation, effort, errors, learnability, and usability. Some specific methods are presented and examples are provided.
The slides are from 19 Nov 2015, my talk at ISTA 2015 https://istacon.org/Home/Session/538e4223-a158-45a1-8d99-f6dfc018367b
A UX Journey from Documentation to… DocumentationDimiter Simov
Delivered at Evolution of Technical Communication 2015 http://etc-conference.eu/.
This talk claims that Documentation is one of the spokes of the UX umbrella and also that Documentation can benefit from a UX-centered approach. The session shows some examples of how certain techniques from the UX practitioner's toolbox can be applied to documentation.
Delivered at Uxify http://uxify.net/ on 19 June 2015, the talk explores the current understanding of habits, gives examples of how software helps users maintain habits or prevent them from doing it. Finally the presentation argues that it is the job of the designer to take into consideration user habits and design around or towards them.
We interact with websites, applications, and devices. Our productivity depends on the robustness, speed, load tolerance, connectivity… things that we all measure and monitor. Turn your back on these for half an hour, face the soft factor of messaging, and learn how to boost the performance of your product.
Error messages, system messages, status messages, informational messages, warning messages, feedback messages, inline messages…
Interactions with websites, applications, and devices are peppered with messages - the things communicate with their users. Sometimes people understand the messages, sometimes they remain wondering. There are cases they do not even notice a message was shown. In other occasions they feel frustrated, amused, or mad. Violence against the machine might occur.
This talk from http://www.uxsofia.com/en/ takes a look at messages and:
- Discusses the points of view of users, developer s, designers, and businesses.
- Shows examples.
- Gives practical pieces of advice on writing messages: how and whether or not to.
When thinking about performance we should definitely take objective metrics and strive to make our systems faster, more reliable, and more robust. We should also pay attention to the soft side of performance – the user perception – as how users perceive the performance of a system is the ultimate measure of the real performance of that system and thus a significant factor for the success of the system.
Presented at ISTA 2013 http://istabg.org/soft-performance-2/, UXify 2014 http://uxify.org/uxify-conf/schedule#tracktwo
Кратко представяне на ползваемостта и тестване за ползваемост с потребители пред учителите-новатори от www.teacher.bg. Дават се примери от училищни сайтове за начална страница, навигация, връзки и съдържание.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
1. 25 – 27 September 2014
highlights
by
Mariana Ivanova
and
Dimiter Simov (Jimmy) @dsimov
2. About EuroIA Brussels
10th edition
topics: information architecture, user
experience, usability, interaction design…
presenters: everybody has a chance
Manneken pis
3. The EuroIA experience
Peter Boersma @pboersma proposed to Birgit Geiberger @birgitgcom; she accepted
5. Agenda
Summary, impressions and lessons learned
from workshops, keynotes and plenaries, and
some presentations
shown in no particular order
(Pictures from Brussels in the background. Again, in no particular order though the
authors tend to find some relation between a picture and the content of the slide
in which that picture appears.)
image source: http://en.wikipedia.org/wiki/Zinneke_Pis#mediaviewer/File:Zinneke_pis.jpg (by Jarbe, Zinneke pis)
Brussels has (or had as a Russian newspaper reports it was stolen) a Zinneke pis as well (though the pee is not actually there)
6. workshop: High Intensity Presentation Workout
Dan Willis
http://www.euroia.org/workshop/dan-willis/
@uxcrank
http://www.dswillis.com/
“The presenter is neither a teacher nor a co-creator,
but a catalyst for people who will
create their own experience”
Dan Willis dances his talk
image source: https://pbs.twimg.com/media/ByYKWPZIYAARqUS.jpg:large (by @vildosia)
7. Rehearsing makes you better, not necessarily
good
Anxiety presenters must manage
Watching and analyzing others present may
give you ideas
Learn to project your voice
Dancers at Grote Markt
8. Emotions help with retention – audience may
not remember what you said but will
remember how they felt
Metaphors help establish context
Ambiguity is bad – people will get lost and
disinterested
A real Austin (right-wheeled of course)
9. workshop: Simplicity in the details
Giles Colborne
http://www.euroia.org/workshop/giles-colborne/
@gilescolborne
http://www.cxpartners.co.uk/
http://www.simpleandusable.com/
“Simplicity is not a quality but experience…
how it feels to use is the ultimate measure of
simplicity”
Giles Colborne talking about counting clicks
image source: https://pbs.twimg.com/media/ByclVwrIAAA2x-P.jpg:large (by @alexboamfa)
10. I would not give a fig for the simplicity this side of
complexity, but I would give my life for the
simplicity on the other side of complexity
Oliver Wendell Holmes
If you can’t explain it simply, you don’t
understand it well enough
Albert Einstein
Simplicity is not the answer
Donald Norman
Simplicity is the ultimate sophistication
Leonardo Da Vinci
A beautiful tree in the Botanical garden
11. Giles did not use this one. We find it relevant.
There is nothing more disenchanting to man
than to be shown the springs and mechanism
of any art. All our arts and occupations lie
wholly on the surface; it is on the surface that
we perceive their beauty, fitness, and
significance; and to pry below is to be
appalled by their emptiness and shocked by
the coarseness of the strings and pulleys.
Robert Louis Stevenson
The motley flee market (daily on Place du Jeu de Balle)
12. Experts and Mainstreamers differ in attitude
Experts Mainstreamers
focus on details focus on goals
perfection completion
precise control ease of control
principles examples, stories
take apart, explore afraid of breaking it
detailed mental model loose mental model
invest time learning what does RTFM mean?
An amazing antiques store across the street (next to Church of Notre-Dame de la Chapelle)
13. Yerkes-Dodson law
performance
correlates
to arousal (stress)
under a lot of
pressure
experts act like
mainstreamers
image source: slide 61 http://www.slideshare.net/cxpartners/advanced-simplicity-workshop-from-ux-london-giles-colborne
There are 52 bronze sculptures in the Botanical garden (sculpted between 1894 and 1898)
14. Efficiency is in the details
KLM GOMS method
Waiting time thresholds
Marginal gains
Object target sizes
…
Little Europe – the little excavator literally breaks the little Berlin Wall
21. workshop: DIY Service Design - the toolkit
Kristel Van Ael | Joannes Vandermeulen |
Koen Peters
http://www.euroia.org/workshop/kristel-van-ael/
http://www.servicedesigntoolkit.org/
http://www.slideshare.net...
@namahn
http://namahn.com/
“Service design is about finding the most
elegant way to help someone to do
something”
Developing a users' journey in the DIY service design workshop
image source: https://pbs.twimg.com/media/ByiMEgiIQAAu_BN.jpg:large
22. 6 principles of service design
1. People at the center
2. Holistic: touch points | channels | time
3. Co-creation
4. Idea exploration from user requirements
5. Evidencing: visuals and mocks trigger
discussions
6. Testing with real users: frequent | early |
iterative
Atomium - an iron crystal magnified 165 billion times
23. 8 steps
1 to 4 understand the problem
• Framing
• User insights
• Personas
• Design scope
5 to 8 find solutions
• Ideation
• Service concept
• Prototype and test
• Feasibility
Self-playing organ at the Namahn office
24. Service Design compared to Design Thinking
Don Quixote and Sancho Panza at Place D'Espagne - Spanjeplein
Design Thinking
• Understand
• Observe
• Define point of view
• Ideate
• Prototype
• Test
Service Design
• Framing
• User insights
• Personas
• Design scope
• Ideation
• Service concept
• Prototype and test
• Feasibility
25. plenary: Designing for the Liminal
Jason Hobbs (the man who dreams in IA)
http://www.euroia.org/keynote_plenary/jason-hobbs/
@jhobbs_za
“Liminal space is a creative space. Information
Architecture can be used to make sense/use of
it.”
Developing a users' journey in the DIY service design workshop
26. We are in the midst of the info age, yet many
industries and institutions live in the
industrial age
Digital is the liminal space that runs across
Knowledge is the fundamental force of
competitive advantage
The customer is always a co-producer
Inside the Cathedral of St. Michael and St. Gudula
27. plenary: 6 things we still suck at + 4 lessons to
teach the kids
Abby Covert
http://www.euroia.org/...
@Abby_the_IA
http://abbytheia.com/2014/09/27/euroia/
“A talk about the ways in which information has
been architected since we first found the need to
start talking about information back in the
sixteenth century and why we are not good at it
yet.”
Developing a users' journey in the DIY service design workshop
28. XVIc: printed word - wide knowledge sharing
XVIIc: accurate cartography and dawn of
technical manuals
XVIIIc: predict on data - the Haley comet
XIXc: fast transport of information
XXc: workable information - info graphics
XXIc: ?
Statue of Gerard Mercator at Kleine Zavel / Le Petit Sablon
29. Today
A million weather apps and sites can tell you the
weather anywhere now
But how many of them are
• good
• thoughtful
• truly forms that inform
and how many are just
• nonsense
• ads with some data sprinkled on top
The Carillion clock on Mont des Arts (built for the 1958 World Fair, so was the Atomium)
30. the 6 things we still suck at
Being clear
Turning data to info
Classifying and labelling
Communicating rules and roles
Architecting across channels
Creating virtual places
A sign on the sidewalk
31. The 4 things to teach the kids
Information is subjective truth not thing |
content | data: info to one can be data to another
Define good for themselves, because patterns
alone are shackles on innovation
Language choices impact the things they make,
because words matter and tend to stick with us
Structure is a powerful tool of rhetoric,
regardless of the medium in which they work
One would hardly find a street called Stalingrad in the former socialist/communist countries
32. 2 talks on expert reviews and evaluations
A huge megaphone on Stalingrad street across the South station
33. Expert review of a website UX context
Tom Van de Zande
http://www.euroia.org/speaker/tom-van-de-zande/
@tomvdz
slides
collected 500+ guidelines, heuristics and
checklist items and devised a new framework
for expert evaluation with excellent
presentation radar chart
image source: https://pbs.twimg.com/media/Byo8pBEIIAEg1Ux.jpg:large (by @NadiaNadienka)
35. Throw the heuristic evaluation away, and tell a
story instead
David Fiorito
http://www.euroia.org/...
@crosswiredmind
slides
“When people listen to a story, they react
neurologically as though they participate”
36. Context is interpreted through cultural
knowledge
The heuristics are still there; just don’t reveal
them to the audience
Emotions drive empathy, make connections,
and create understanding
Build a persona and tell a story around it
37. keynote: Designing for the digital
Kim Goodwin
http://www.euroia.org/keynote_plenary/kim-goodwin/
@kimgoodwin
http://www.slideshare.net/KimGoodwin/presentations
“Before you start any project first choose the
values and the key factors that will drive and
make easier any decision later”
Kim presenting
38.
39.
40.
41.
42. session: Service Design for an area
Sylvie Daumal
http://www.euroia.org/speaker/sylvie-daumal/
@Lyoko4TW
UX is everywhere.
An example of how a digital company improves
a messy business area in Paris
Colorful post boxes around
43. session: Using the core model 2014: content
against cancer
Ida Aalen
http://www.euroia.org/speaker/ida-aalen/
@idaaa
slides and resources
“Core page: where your users solve their task
and you reach your objectives”
Typical restaurant offering best clams
44.
45.
46.
47.
48.
49. session: The messy middle simplicity via
complexity
Stew Dean
http://www.euroia.org/speaker/stewart-dean/
@stewdean
http://ux.stewdean.com/
thinking-in-systems-donella-meadows-chapters-1-to-3
“Celebrate complexity embrace the messy
middle”
Chocolate shop
55. Workshop: We’ve done all that research, now
what?
Steve Portigal
http://www.euroia.org/workshop/steve-portigal/
@steveportigal
slides
https://rosenfeldmedia.com/books/interviewing-users/
“Whenever you start brainstorming and
generating ideas, think about different the
strategies first , because different company
strategy may inspire you for different
solutions”
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68. workshop: Usable Usability
Eric Reiss
http://www.euroia.org/workshop/eric-reiss/
@elreiss
“Usability is situational and changes over time”
First meet up at the Bar offering even cactus-flavored beer
69.
70.
71.
72.
73.
74.
75.
76.
77.
78.
79. session: Design is invisible
Lutz Schmitt
http://www.euroia.org/speaker/lutz-schmitt/
@luxux
slides
“There is no final design or set of design rules.
design has to change with society. So design
not the object but the influence the object
has to the institution it belongs to.”
First meet up at the Bar offering even cactus-flavored beer
80. Many more… check these
www.euroia.org
http://seen.co/event/euroia-2014-brussels-belgium-
2014-7573
http://www.slideshare.net/search/slideshow?
searchfrom=header&q=euroia
https://twitter.com/search?q=%23euroia
Gothic style concrete blender truck
81. Au revoir Bruxelles!
Vaarwel Brussel!
image source: https://www.google.de/maps/place/Brussels...