![• The main aim provide airline customers with quick access to information anytime, anywhere
via their Mobile App. !
• Features include:!
• Ability to view and check in on flights!
• Find shopping and dining options at the Airport !
• View maps of the airport!
• Locate airline information!
• Locate parking as well as car rentals, shuttle, train and taxi services!
• Customer Care details!
• Further travel Information !
• By keeping pace with customer expectations and utilising mobile to actively improve loyalty
and travel efficiency, assisting in improving ACSA’s Customer experience at all South African
airports. !
!
The Smart Travellers App : Airport
Company South Africa [ACSA]](https://image.slidesharecdn.com/digitalmobile-131006052130-phpapp01/85/Digital-Mobile-9-320.jpg)
Uploaded byYaron Assabi
Digital Mobile
This document outlines the strategic pillars and mobile solutions of a company. The strategic pillars include employee experience, customer experience, mobile app ecosystems, and digital solutions. The company has divisions focused on mobile data services and digital mobility due to demand for mobile solutions. It offers consulting, development, implementation and innovation for mobile technologies. Examples are also given of several mobile apps developed for various clients across different industries.
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Digital Mobile
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- 3. Our Pillars ofStrategic Focus Employee Experience • Employee Relationship Management! • Reward & Recognition! • Organisational Development! • Mobile Learning! Customer Experience • Cloud based CEM or On Premise CEM! • Contact Centre solutions! • Voice & Video Solutions! • Event Management! • Community Management!
- 4. Our Pillars ofStrategic Focus Mobile App Ecosystems • QRD Devices! • ODP & Apps Stores! • mCommerce! • Mobile Media & Advertising! • Enterprise Mobility! • mHealth, M2M, mGovernment! Digital Solutions • Content Management System! • Online Collaboration! • Digital Publications! • Cloud Based Services! • Digital & Social Strategies! • UI & UX Design & Planning!
- 5. Our mobile dataservices division. Given our vast experience in mobile application development we created this division to focus on mobile solutions.!
- 6. Digital Mobile isa division created due to the demand for mobile data services. Given our vast experience in mobile application development we created this division to focus on mobile solutions.! ! Digital Mobile offers mobile technology consulting, product development, implementation and innovation. We enable network operators, Value added service providers and corporate clients to streamline business processes through mobile technology.! ! !
- 7. Digital Mobile isa division created due to the demand for mobile data services. Given our vast experience in mobile application development we created this division to focus on mobile solutions.! ! Our unique mobile solution development architecture with multiple presentation layers for different operating systems adds huge value to our customer’s relationship marketing initiative, as Mobile is by far the fastest growing channel. Digital Mobile was the most nominated WASP for Awards in the 2004 Mobile Connect WASP awards. We developed unique mobile architecture for M- commerce, M-ticketing, and mobile payments.! ! ! !
- 8. MOBILE APP PORTFOLIO “BEAUTIFULAPP INTERFACES ARE ALMOST ALWAYS SIMPLE AND INTUITIVE. ! ! Ultimately, they seem native to users, enabling them to feel completely at home. The challenge is to introduce the visual wow factor, so that users are amazed by the App but still immediately know how to use it without the need to read any tutorials.!
- 9. • The mainaim provide airline customers with quick access to information anytime, anywhere via their Mobile App. ! • Features include:! • Ability to view and check in on flights! • Find shopping and dining options at the Airport ! • View maps of the airport! • Locate airline information! • Locate parking as well as car rentals, shuttle, train and taxi services! • Customer Care details! • Further travel Information ! • By keeping pace with customer expectations and utilising mobile to actively improve loyalty and travel efficiency, assisting in improving ACSA’s Customer experience at all South African airports. ! ! The Smart Travellers App : Airport Company South Africa [ACSA]
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- 12. Content Management Platform allowsfor web based content management which is pushed to Mobile Apps including Android, iOS and Blackberry. ACSA
- 13. • Native DevelopmentPlatforms (Apple iOS from v3.0, Android from v2.0, Blackberry from v5.0, Symbian S60 5th Edition and Windows Phone). ! • The Mobile application is an interface into the Football CMS, managed by Back Page Media, the applications pulls all the data required via an exposed API, the majority of content viewable on the application is generated from various web services in real time.! ! The MTN Football App : MTN
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- 16. The MTN BIApp: MTN On the Go • Leverage on the emergence of tablets and mobile devices to make proactive decisions based on insight derived from source BI systems. • Improve and speed up the decision-making cycle and better-informed decisions, especially under conditions of extreme business pressures and time sensitivity anytime and anywhere. • Assure return on investment (ROI) by making best use of it as well as integration with the pre-existing infrastructure, thereby creating more value with less effort. • Ability to quickly view up-to-the-minute KPI reports and data in an innovative application designed specifically for mobile and SharePoint. • Transformation of critical business intelligence into immersive mobile analytics, instantly delivered to any mobile device and SharePoint. ! MTN BI App: MTN On the Go
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- 19. • Mobile Appallowing SNS (Social Networking), Tools, Product exploration, DIY, Training and FAQ’s, Integrated Weather Watch and Where to Buy with Google Maps integration. ! • The PPC CMS allows for content to be pushed to Apps and Mobi Site via SSO (Single Sign On).! • Development Platforms (Apple iOS v3.0+, Android v2.0+, Blackberry v5.0+)! ! ! The PPC Builder's App: PPC Cement
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- 22. • Content ManagementPlatform allows for web based content management which is pushed to Mobile Apps including Android, iOS and Blackberry PPC
- 23. • The purposeof this project was for DSG to build a Lottery mobile application front-end to the Lidonga Tech Lotto product with full functionality provided via API.! • The Application needed to take the Lotto Customer interface as the primary layout and Vodacom Customer Interfaces as secondary. ! • This mobile application front-end provides all the core functionalities, Layouts, navigation elements and process flows.! Vodacom: Lotto
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- 25. • Simba EnterpriseApplication in partnership with In-Deed! • Complete backend management portal ! • The primary purpose of the application is to provide a means to capture FMCG data in real time based on Brand and Stock availability ! • Including marketing collateral in store, plan accordingly from the data collected and distribute to all Store owners.! In-Deed Simba : Enterprise Mobility
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- 28. • Backed Portalallows for web based content management including: • Key Account Manager Authentication (Access) • Brand, Pack Sizes • Segments, Products • Stand Products, Stand Product Mix • Forward Share and • Head Office Reporting Simba
- 29. • The purposeof this project was for DSG to build a Loyalty Mobile application front-end which allows for white labelling. ! • The application includes, “Panic Call buttons, Assist Services, Competitions, Concierge Desk, Travel Deals and Lifestyle Offers”! • The Solution includes a backend CMS to manage Dynamic content on the various application interfaces.! • The CMS includes the ability to activate various services per client registered and visa versa ! • Launched : Android, iOS, Blackberry, Windows! One Loyalty: White Label Kapara and QuickSure
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- 31. One Loyalty -Kapara
- 32. One Loyalty -Quicksure
- 33. Enterprise Mobility! • MobileWork Orders Mobile Electronic Forms! • Mobile Time Card - Worker and Supervisor! • Location-Based Services for Workers, Vehicles and Company Assets! • Dynamic Route Optimization ! • Turn-by-Turn Navigation! • Automated Next Customer Call Ahead! • Mobile Payment Processing ! • Electronic DOT Reporting ! • Vehicle Maintenance ! • Advanced Vehicle Diagnostics!
- 34. Mobile Device Management& Remote Support ! ü CommuniTake Remote Support: remote access to mobile devices and PCs allowing providing support as the support agent in holding the device in his hands.! ü CommuniTake Guidance Portal: self-troubleshooting and guidance portal leveraging remote access technology.! ü CommuniTake Community Support: person-to-person remote access to mobile devices and PCs, allowing a friends and family support collaboration without approaching the contact center.! ü CommuniTake On-Device Repair: an on-device application that performs automated diagnostics and repair procedures for device's connectivity and services, fostering better device utilization.! ü CommuniTake Device Manager: a comprehensive devices fleet management feature set including, assets management, policies management, mass deployments and use control. ! ü CommuniTake Device Guard: device protection feature set including locate device, activate alarm, remote lock, remote wipe and device data backup and restore.! ü CommuniTake Location Shield: location based device facilities shutdown such as camera, Wi-Fi, calls etc. ! ü CommuniTake Remote Expert: expert guidance from afar for field professionals via remote access technology. ! ü CommuniTake iOS APP Support: application embedded library for remote support on iOS application level.!
- 35. Digital Card inpartnership with CardMobili! A leading provider of mobile wallet solutions to consumers, mobile operators, service providers and first tier enterprises. ! ! Digital Card has created and successfully deployed (in early 2010) the award winning Mobile Wallet Cloud Service, offering the most complete digital and mobile wallet service for loyalty and membership programs, coupons, vouchers and rewards, 1-1 consumer marketing and payments that connect consumers with merchants and brands. ! We operate the technology in a cloud based service available worldwide, used by thousands of consumers and deployed at both mobile operators and application services providers within a number of countries; the service is widely accepted at retailers as a means to identify consumers through loyalty and membership cards and to communicate and offer promotions and discounts in the form of mobile coupons. !
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