CCaaS is an excellent way to communicate with your customers. Here is a slideshare sharing some benefits of using CCaaS to enhance the customer experience.
Cloud native is a new paradigm for developing, deploying, and running applications using containers, microservices, and container orchestration. The Cloud Native Computing Foundation (CNCF) drives adoption of this paradigm through open source projects like Kubernetes, Prometheus, and Envoy. Cloud native applications are packaged as lightweight containers, developed as loosely coupled microservices, and deployed on elastic cloud infrastructure to optimize resource utilization. CNCF seeks to make these innovations accessible to everyone.
Contact Center as a Service - Challenges and Successes Alan Percy
Contact Centers as a Service opens a range of new opportunities for service providers, offering high-margin customer care applications and improved customer experience features to small and medium businesses. Service providers building or deploying a scalable and reliable CCaaS platform will surely face challenges. We know, because we've seen the hurdles and are going to share some really innovative solutions.
In this session, we talk with Jon Arnold, the principal at J Arnold & Associates, and a leading analyst covering the contact center market.
Emerging Trends in Hybrid-Cloud & Multi-Cloud StrategiesChaitanya Atreya
As Cloud Computing rapidly evolves, newer deployment strategies such as Hybrid-Cloud, Multi-Cloud and On-Prem Cloud are emerging. More and more enterprise solution providers are offering support for a combination of these deployment targets. It is imperative that the larger organizations have a clear Hybrid-Cloud and Multi-Cloud strategy to avoid cloud lock-in and to de-risk business decisions.
What do each of these terminologies mean? What is the scope of each and overlap if any? We will discuss the emerging best-practices across these interdisciplinary trends, especially in the context of Modern Data and Analytics Platforms and Enterprise Self-Service.
AWS Partner Data Analytics on AWS_Handout.pdfSrinjoySaha12
This document provides an overview of AWS data analytics solutions and services. It discusses modernizing a data warehouse with Amazon Redshift and building data lakes on AWS. The document also covers data migration options, the AWS analytics portfolio, building an analytics pipeline, and the Data Flywheel customer journey. Technical advantages of AWS services like performance and scalability are highlighted.
Visit http:aws.amazon.com/hpc for more information about HPC on AWS.
High Performance Computing (HPC) allows scientists and engineers to solve complex science, engineering, and business problems using applications that require high bandwidth, low latency networking, and very high compute capabilities. AWS allows you to increase the speed of research by running high performance computing in the cloud and to reduce costs by providing Cluster Compute or Cluster GPU servers on-demand without large capital investments. You have access to a full-bisection, high bandwidth network for tightly-coupled, IO-intensive workloads, which enables you to scale out across thousands of cores for throughput-oriented applications.
The document discusses the challenges of transitioning to a multi-cloud environment and proposes solutions across six architecture domains: 1) provisioning infrastructure as code while enforcing policies, 2) implementing a zero-trust security model with secrets management and encryption, 3) using a service registry and service mesh for networking, 4) delivering both modern and legacy applications via flexible orchestration, 5) addressing issues of databases across cloud platforms, and 6) establishing multi-cloud governance and policy management. The goal is to simplify management of resources distributed across multiple cloud providers while maintaining visibility, consistency, and cost optimization.
Cloud native is a new paradigm for developing, deploying, and running applications using containers, microservices, and container orchestration. The Cloud Native Computing Foundation (CNCF) drives adoption of this paradigm through open source projects like Kubernetes, Prometheus, and Envoy. Cloud native applications are packaged as lightweight containers, developed as loosely coupled microservices, and deployed on elastic cloud infrastructure to optimize resource utilization. CNCF seeks to make these innovations accessible to everyone.
Contact Center as a Service - Challenges and Successes Alan Percy
Contact Centers as a Service opens a range of new opportunities for service providers, offering high-margin customer care applications and improved customer experience features to small and medium businesses. Service providers building or deploying a scalable and reliable CCaaS platform will surely face challenges. We know, because we've seen the hurdles and are going to share some really innovative solutions.
In this session, we talk with Jon Arnold, the principal at J Arnold & Associates, and a leading analyst covering the contact center market.
Emerging Trends in Hybrid-Cloud & Multi-Cloud StrategiesChaitanya Atreya
As Cloud Computing rapidly evolves, newer deployment strategies such as Hybrid-Cloud, Multi-Cloud and On-Prem Cloud are emerging. More and more enterprise solution providers are offering support for a combination of these deployment targets. It is imperative that the larger organizations have a clear Hybrid-Cloud and Multi-Cloud strategy to avoid cloud lock-in and to de-risk business decisions.
What do each of these terminologies mean? What is the scope of each and overlap if any? We will discuss the emerging best-practices across these interdisciplinary trends, especially in the context of Modern Data and Analytics Platforms and Enterprise Self-Service.
AWS Partner Data Analytics on AWS_Handout.pdfSrinjoySaha12
This document provides an overview of AWS data analytics solutions and services. It discusses modernizing a data warehouse with Amazon Redshift and building data lakes on AWS. The document also covers data migration options, the AWS analytics portfolio, building an analytics pipeline, and the Data Flywheel customer journey. Technical advantages of AWS services like performance and scalability are highlighted.
Visit http:aws.amazon.com/hpc for more information about HPC on AWS.
High Performance Computing (HPC) allows scientists and engineers to solve complex science, engineering, and business problems using applications that require high bandwidth, low latency networking, and very high compute capabilities. AWS allows you to increase the speed of research by running high performance computing in the cloud and to reduce costs by providing Cluster Compute or Cluster GPU servers on-demand without large capital investments. You have access to a full-bisection, high bandwidth network for tightly-coupled, IO-intensive workloads, which enables you to scale out across thousands of cores for throughput-oriented applications.
The document discusses the challenges of transitioning to a multi-cloud environment and proposes solutions across six architecture domains: 1) provisioning infrastructure as code while enforcing policies, 2) implementing a zero-trust security model with secrets management and encryption, 3) using a service registry and service mesh for networking, 4) delivering both modern and legacy applications via flexible orchestration, 5) addressing issues of databases across cloud platforms, and 6) establishing multi-cloud governance and policy management. The goal is to simplify management of resources distributed across multiple cloud providers while maintaining visibility, consistency, and cost optimization.
Peter Coppens, VP Product, presentation from Layer 123 SDN NFV World Congress in the Hague, October 2017. SD WAN benefits and caveats from real use cases.
Building an Active-Active IBM MQ Systemmatthew1001
Shows how message availability and service availability can be configured to reduce downtime and improve overall availability of your MQ network. Demonstrates how Uniform Clusters can be used to help keep your service availability high.
Cloud Migration: Moving Data and Infrastructure to the CloudSafe Software
The movement to the cloud is accelerating across industries. This is driven by the maturing of cloud technology, and by the sudden shift to a more distributed and remote workforce.
The cloud has many strengths from no longer having to purchase and manage infrastructure to its ability to grow seamlessly and to scale up and down to meet demands.
With all these benefits, many organizations are preparing cloud migration strategies (such as on-premise to the cloud) and are finding themselves overwhelmed by the process.
There are many things to consider when planning a cloud migration but the process does not have to be complicated or costly due to private services. Join this webinar to learn how you get started with your cloud migration today!
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
Hybrid- and Multi-Cloud by design - IBM Cloud and your journey to CloudAleksandar Francuz
The following presentation is a strategic view on digital transformation initiatives, underpinned with examples in several industries and how IBM Cloud can support enterprises on their journey to Cloud.
TELUS is introducing a new Network as a Service (NaaS) solution that provides a secure and reliable SD-WAN. The key benefits of TELUS NaaS include:
1) It is cloud-optimized, allowing customers to directly access cloud applications from branch offices to save time and increase productivity.
2) NaaS provides security through integrated next-generation firewalls and reliability with automatic LTE backup if the primary connection fails.
3) The solution is easy to use with a self-serve portal that reduces deployment time by 80% and allows for simple management and monitoring of the network.
4) TELUS NaaS offers cost savings of up to 67
SpringOne Platform 2017
John Berry, Schwab; Henri van den Bulk, Schwab
Corporate organizations have traditionally built enterprise systems to support their business. These systems were built on classical shared system models which are not conducive to continuous deployments. With a core focus on our client’s experience and needs, we’ve been on a journey to deliver solutions faster and more efficiently. This endeavor has encompasses building agile practices and cloud ready applications. Our transformation leverages the 12-factor methodology, thereby allowing us to build cloud ready applications with modern patterns. Join us as we share lessons learned and guidance on building scalable software-as-service applications.
What’s new in OpenText Extended ECM Platform CE 20.4 and OpenText Content Sui...OpenText
The document provides an overview of new features and enhancements in OpenText Content Suite Platform Cloud Edition 20.4 and OpenText Extended ECM Platform Cloud Edition 20.4. Key updates include improvements to the user experience with embedded document viewing, role-specific dashboards, and migration of folders to business workspaces. The release also features enhancements to digital workplace capabilities such as automatically sharing folders, electronic signing with Core Signature Service, and solution accelerators for business workspaces. Additional changes cover advances in intelligent automation, ecosystem integrations, cloud deployment using Helm charts, and support for multiple Kubernetes platforms.
It is a concern for many call centers to choose the right Cisco platform for optimum performance. This ppt will help you better understand the difference between UCCE, PCCE, and UCCX basis the agent headcount, and other functionalities.
Reduce Operating Costs and Accelerate Efficiency by Migrating Your SAP Applic...Amazon Web Services
This document discusses migrating SAP applications to AWS with Accenture. It notes that SAP has been an AWS customer since 2008 and that AWS offers certified infrastructure for SAP solutions. Migrating to AWS can help reduce costs through on-demand pricing and improve efficiency. Accenture offers services to help customers accelerate their journey to the cloud for SAP. Their unified delivery model provides integrated application and infrastructure services. Migrating SAP workloads to AWS can help reduce TCO, transform systems with S/4HANA, and enable faster innovation.
The Total Cost of Ownership (TCO) of Web Applications in the AWS Cloud - Jine...Amazon Web Services
Weighing the financial considerations of owning and operating a data center facility versus employing a cloud infrastructure requires detailed and careful analysis. In practice, it is not as simple as just measuring potential hardware expense alongside utility pricing for compute and storage resources. The Total Cost of Ownership (TCO) is often the financial metric used to estimate and compare direct and indirect costs of a product or a service. Given the large differences between the two models, it is challenging to perform accurate apples-to-apples cost comparisons between on-premises data centers and cloud infrastructure that is offered as a service. In this presentation, we explain the economic benefits of deploying a web application in the Amazon Web Services (AWS) cloud over deploying an equivalent web application hosted in an on-premises data center and highlight the 5 things to not forget while calculating TCO.
Whitepaper: http://bit.ly/aws-tco-webapps
The Ideal Approach to Application Modernization; Which Way to the Cloud?Codit
Determine your best way to modernize your organization’s applications with Microsoft Azure.
Want to know more? Don't hesitate to download our White Paper 'Making the Move to Application Modernization; Your Compass to Cloud Native': http://bit.ly/39XylZp
Data Streaming with Apache Kafka in the Defence and Cybersecurity IndustryKai Wähner
Agenda:
1) Defence, Modern Warfare, and Cybersecurity in 202X
2) Data in Motion with Apache Kafka as Defence Backbone
3) Situational Awareness
4) Threat Intelligence
5) Forensics and AI / Machine Learning
6) Air-Gapped and Zero Trust Environments
7) SIEM / SOAR Modernization
Technologies discussed in the presentation include Apache Kafka, Kafka Streams, kqlDB, Kafka Connect, Elasticsearch, Splunk, IBM QRadar, Zeek, Netflow, PCAP, TensorFlow, AWS, Azure, GCP, Sigma, Confluent Cloud,
This document provides an overview of iDirect's intelligent platform for satellite communications. It discusses iDirect's hub and line card system which supports multiple frequencies and topologies and can scale networks by adding line cards. It also describes iDirect's network management system tools and iDX software for performance, efficiency, mobility and security. The document outlines iDirect's remote portfolio including indoor, outdoor and integrated board options. It highlights key distinguishing features such as enterprise-class experience, flexibility, and cost-effectively serving various markets.
FORIS Business Intelligence for TelecomAftab Ahmed
FORIS is a tested and mature EDW/BI Solution with lower TCO and quick ROI for Communication Service Providers. Single stack provides Business Intelligence, Revenue Assurance & Fraud Management capabilities.
View these slides if you're you new to cloud computing and would like to learn more about Amazon Web Services (AWS), if you intend to implement a project and would like to discover the basics of the AWS cloud or if you are a business looking to evaluate cloud computing, attend this webinar. In this recorded webinar, we answer the following questions:
• What is Cloud Computing with AWS and what benefits can it deliver?
• Who is using AWS and what are they using it for?
• How can I use AWS Services to run my workloads?
View the webinar: http://youtu.be/ybcV0sJ_T_I
This document discusses Nutanix's converged infrastructure platform which combines storage and computing resources into a single system. It aims to provide Google-like infrastructure for enterprises with a software-defined, hyperconverged approach that offers linear scalability, predictable economics, and simplified management compared to traditional complex datacenter architectures. Nutanix has seen unprecedented customer adoption and has grown to become one of the fastest growing infrastructure companies of the last decade.
Adapt and change today to the best technology to ease network manageability
call me on 9986013341 to know more or share your feedback with me at haffiz@proactive.co.in
Amazon Web Services (AWS) provides many options for running hyperscale SAP solutions in the cloud. Additionally, the majority of SAP on-premise products can be run on AWS, including all major RDBMS platforms and Windows/Linux OS platforms. Join this webinar to discover more about these capabilities and services, and how you can use them to deploy your SAP estate on AWS. You can also learn the benefits of running your SAP workloads on AWS and how our customers have leveraged this to achieve real-world business benefits.
Learning Objectives:
- Overview of SAP solutions supported on AWS
- Overview of core AWS services for SAP workloads
- Benefits of deploying SAP on AWS
- Examples of how customers are running SAP workloads on AWS
UCaaS, CPaas, and CCaas are crucial technologies that have emerged as critical service models for implementing cloud-based communications. are you currently switching from an on-premises contact center to a CPaaS or CCaaS platform, or do you want to know the differences between UCaaS vs. CCaas vs. CPaas? Here is a detailed guide about the introduction, features, significant similarities, and differences between UCaaS vs. CCaaS vs. CPaaS platforms to obtain a clear insight.
To know more visit: https://www.ecosmob.com/ucaas-vs-cpaas-vs-ccaas-everything-you-need-to-know/
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Peter Coppens, VP Product, presentation from Layer 123 SDN NFV World Congress in the Hague, October 2017. SD WAN benefits and caveats from real use cases.
Building an Active-Active IBM MQ Systemmatthew1001
Shows how message availability and service availability can be configured to reduce downtime and improve overall availability of your MQ network. Demonstrates how Uniform Clusters can be used to help keep your service availability high.
Cloud Migration: Moving Data and Infrastructure to the CloudSafe Software
The movement to the cloud is accelerating across industries. This is driven by the maturing of cloud technology, and by the sudden shift to a more distributed and remote workforce.
The cloud has many strengths from no longer having to purchase and manage infrastructure to its ability to grow seamlessly and to scale up and down to meet demands.
With all these benefits, many organizations are preparing cloud migration strategies (such as on-premise to the cloud) and are finding themselves overwhelmed by the process.
There are many things to consider when planning a cloud migration but the process does not have to be complicated or costly due to private services. Join this webinar to learn how you get started with your cloud migration today!
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
Hybrid- and Multi-Cloud by design - IBM Cloud and your journey to CloudAleksandar Francuz
The following presentation is a strategic view on digital transformation initiatives, underpinned with examples in several industries and how IBM Cloud can support enterprises on their journey to Cloud.
TELUS is introducing a new Network as a Service (NaaS) solution that provides a secure and reliable SD-WAN. The key benefits of TELUS NaaS include:
1) It is cloud-optimized, allowing customers to directly access cloud applications from branch offices to save time and increase productivity.
2) NaaS provides security through integrated next-generation firewalls and reliability with automatic LTE backup if the primary connection fails.
3) The solution is easy to use with a self-serve portal that reduces deployment time by 80% and allows for simple management and monitoring of the network.
4) TELUS NaaS offers cost savings of up to 67
SpringOne Platform 2017
John Berry, Schwab; Henri van den Bulk, Schwab
Corporate organizations have traditionally built enterprise systems to support their business. These systems were built on classical shared system models which are not conducive to continuous deployments. With a core focus on our client’s experience and needs, we’ve been on a journey to deliver solutions faster and more efficiently. This endeavor has encompasses building agile practices and cloud ready applications. Our transformation leverages the 12-factor methodology, thereby allowing us to build cloud ready applications with modern patterns. Join us as we share lessons learned and guidance on building scalable software-as-service applications.
What’s new in OpenText Extended ECM Platform CE 20.4 and OpenText Content Sui...OpenText
The document provides an overview of new features and enhancements in OpenText Content Suite Platform Cloud Edition 20.4 and OpenText Extended ECM Platform Cloud Edition 20.4. Key updates include improvements to the user experience with embedded document viewing, role-specific dashboards, and migration of folders to business workspaces. The release also features enhancements to digital workplace capabilities such as automatically sharing folders, electronic signing with Core Signature Service, and solution accelerators for business workspaces. Additional changes cover advances in intelligent automation, ecosystem integrations, cloud deployment using Helm charts, and support for multiple Kubernetes platforms.
It is a concern for many call centers to choose the right Cisco platform for optimum performance. This ppt will help you better understand the difference between UCCE, PCCE, and UCCX basis the agent headcount, and other functionalities.
Reduce Operating Costs and Accelerate Efficiency by Migrating Your SAP Applic...Amazon Web Services
This document discusses migrating SAP applications to AWS with Accenture. It notes that SAP has been an AWS customer since 2008 and that AWS offers certified infrastructure for SAP solutions. Migrating to AWS can help reduce costs through on-demand pricing and improve efficiency. Accenture offers services to help customers accelerate their journey to the cloud for SAP. Their unified delivery model provides integrated application and infrastructure services. Migrating SAP workloads to AWS can help reduce TCO, transform systems with S/4HANA, and enable faster innovation.
The Total Cost of Ownership (TCO) of Web Applications in the AWS Cloud - Jine...Amazon Web Services
Weighing the financial considerations of owning and operating a data center facility versus employing a cloud infrastructure requires detailed and careful analysis. In practice, it is not as simple as just measuring potential hardware expense alongside utility pricing for compute and storage resources. The Total Cost of Ownership (TCO) is often the financial metric used to estimate and compare direct and indirect costs of a product or a service. Given the large differences between the two models, it is challenging to perform accurate apples-to-apples cost comparisons between on-premises data centers and cloud infrastructure that is offered as a service. In this presentation, we explain the economic benefits of deploying a web application in the Amazon Web Services (AWS) cloud over deploying an equivalent web application hosted in an on-premises data center and highlight the 5 things to not forget while calculating TCO.
Whitepaper: http://bit.ly/aws-tco-webapps
The Ideal Approach to Application Modernization; Which Way to the Cloud?Codit
Determine your best way to modernize your organization’s applications with Microsoft Azure.
Want to know more? Don't hesitate to download our White Paper 'Making the Move to Application Modernization; Your Compass to Cloud Native': http://bit.ly/39XylZp
Data Streaming with Apache Kafka in the Defence and Cybersecurity IndustryKai Wähner
Agenda:
1) Defence, Modern Warfare, and Cybersecurity in 202X
2) Data in Motion with Apache Kafka as Defence Backbone
3) Situational Awareness
4) Threat Intelligence
5) Forensics and AI / Machine Learning
6) Air-Gapped and Zero Trust Environments
7) SIEM / SOAR Modernization
Technologies discussed in the presentation include Apache Kafka, Kafka Streams, kqlDB, Kafka Connect, Elasticsearch, Splunk, IBM QRadar, Zeek, Netflow, PCAP, TensorFlow, AWS, Azure, GCP, Sigma, Confluent Cloud,
This document provides an overview of iDirect's intelligent platform for satellite communications. It discusses iDirect's hub and line card system which supports multiple frequencies and topologies and can scale networks by adding line cards. It also describes iDirect's network management system tools and iDX software for performance, efficiency, mobility and security. The document outlines iDirect's remote portfolio including indoor, outdoor and integrated board options. It highlights key distinguishing features such as enterprise-class experience, flexibility, and cost-effectively serving various markets.
FORIS Business Intelligence for TelecomAftab Ahmed
FORIS is a tested and mature EDW/BI Solution with lower TCO and quick ROI for Communication Service Providers. Single stack provides Business Intelligence, Revenue Assurance & Fraud Management capabilities.
View these slides if you're you new to cloud computing and would like to learn more about Amazon Web Services (AWS), if you intend to implement a project and would like to discover the basics of the AWS cloud or if you are a business looking to evaluate cloud computing, attend this webinar. In this recorded webinar, we answer the following questions:
• What is Cloud Computing with AWS and what benefits can it deliver?
• Who is using AWS and what are they using it for?
• How can I use AWS Services to run my workloads?
View the webinar: http://youtu.be/ybcV0sJ_T_I
This document discusses Nutanix's converged infrastructure platform which combines storage and computing resources into a single system. It aims to provide Google-like infrastructure for enterprises with a software-defined, hyperconverged approach that offers linear scalability, predictable economics, and simplified management compared to traditional complex datacenter architectures. Nutanix has seen unprecedented customer adoption and has grown to become one of the fastest growing infrastructure companies of the last decade.
Adapt and change today to the best technology to ease network manageability
call me on 9986013341 to know more or share your feedback with me at haffiz@proactive.co.in
Amazon Web Services (AWS) provides many options for running hyperscale SAP solutions in the cloud. Additionally, the majority of SAP on-premise products can be run on AWS, including all major RDBMS platforms and Windows/Linux OS platforms. Join this webinar to discover more about these capabilities and services, and how you can use them to deploy your SAP estate on AWS. You can also learn the benefits of running your SAP workloads on AWS and how our customers have leveraged this to achieve real-world business benefits.
Learning Objectives:
- Overview of SAP solutions supported on AWS
- Overview of core AWS services for SAP workloads
- Benefits of deploying SAP on AWS
- Examples of how customers are running SAP workloads on AWS
UCaaS, CPaas, and CCaas are crucial technologies that have emerged as critical service models for implementing cloud-based communications. are you currently switching from an on-premises contact center to a CPaaS or CCaaS platform, or do you want to know the differences between UCaaS vs. CCaas vs. CPaas? Here is a detailed guide about the introduction, features, significant similarities, and differences between UCaaS vs. CCaaS vs. CPaaS platforms to obtain a clear insight.
To know more visit: https://www.ecosmob.com/ucaas-vs-cpaas-vs-ccaas-everything-you-need-to-know/
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Contact Centre as a Service Brochure FINALTony Smith
Contact Centre-as-a-Service (CCaaS) is a cloud-based contact center solution provided by Dimension Data that offers best-in-class functionality through technology integration. CCaaS provides flexibility and scalability without large upfront investments, allowing companies to pay only for resources used. Several large companies have implemented CCaaS successfully to improve customer service, increase sales, and gain business agility.
NetSuite is a cloud-based business suite designed specifically for services companies to streamline business processes and provide a comprehensive back-office and front-office foundation. It offers professional services automation, financials, and customer relationship management capabilities to improve visibility, resource management, time and expense tracking, and billing. NetSuite allows services companies to manage projects, customers, and finances in one integrated system.
Implementing ServiceNow CSM to Reinvent Customer Service.pdfAelum Consulting
ServiceNow CSM is more than just a software solution; it's a full framework for optimizing and centralizing customer service operations. It enables firms to optimize procedures, capitalize on data-driven insights, and establish long-term customer connections. Customers now want more than simply products or services; they want experiences that are smooth, customized, and quick. ServiceNow CSM is at the forefront of this change, redefining how organizations interact with and support their customers.
The document discusses the benefits of migrating from a Banner CIS (customer information system) to VertexOne Cloud CIS. It notes that the average Banner implementation timeline is 20 years, while migration to VertexOne Cloud CIS can be completed in 9-12 months. The VertexOne system offers benefits like reduced costs, increased performance and processing, enhanced business processes and customer experiences, and reduced implementation risks and costs compared to remaining with Banner. It also includes ongoing hosting, management, support and upgrades to the cloud-based VertexOne CIS platform.
VertexOne -The Future of Utility Customer Experience (Original)Saurabh Parashar
The document discusses VertexOne, a new cloud-based customer experience management platform for utilities. It offers utilities a faster and lower cost alternative to traditional CIS implementations. VertexOne combines SAP technologies, third party technologies, and Vertex's proven customer experience processes into a single platform. It allows utilities to improve customer service, satisfy regulations, and enhance operations through modular capabilities like multi-channel management and advanced analytics. Migrating to VertexOne gives utilities access to industry-leading software at the lowest cost while transforming their customer experience.
Elevate Customer Experience and Service Reliability With CSM and Customer Wor...Aelum Consulting
ServiceNow CSM enables organizations to provide an effortless customer experience. The package assists businesses in moving beyond problem-solving to actively participating across every possible medium, such as the web, email, chat, telephone, and social media platforms.
Cloud Contact Centre (CCC) is a true cloud-based multi-channel contact centre solution that provides advanced features, resilience, and voice quality without requiring any on-site hardware. CCC offers flexibility to scale the number of agents up and down as needed, easy implementation within days, and 99.999% availability through co-location within BT's core network. For a single, competitive monthly fee per agent, businesses gain access to all CCC features and capabilities with no large upfront capital costs.
The Orbitera Cloud Commerce Platform enables Managed Service Providers (MSPs) to efficiently manage, optimize, and scale their cloud resale business by streamlining the complex billing processes from cloud providers like AWS. The platform allows MSPs to simplify billing and invoicing for each customer, optimize infrastructure spending through tools like reserved instance recommendations, and maximize profits by applying custom pricing and discounts. With Orbitera, MSPs can reduce the time spent on monthly billing from weeks to just a few hours.
Building a Business Case for Replacing Your Call Center ACDGenesys
As an executive responsible for call center infrastructure, you understand the limitations of your legacy ACD. The challenge is how to calculate the ROI for replacing legacy systems with a SIP-based contact center infrastructure that can deliver an omnichannel customer experience.
View this slideshare and learn how to:
Compute cost savings from pooling agent resources
Calculate hardware and maintenance savings
Estimate the benefits of a consistent customer experience
Get more in the white paper: Should You Update or Abandon Your Call Center ACD? Why Companies Choose SIP-Based Contact Centers http://gsys.co/VGQxK
Connect wise crm integration features and benefitsShane Emerson
ConnectWise is an IT software platform that provides a robust project management solution through an integrated platform. It allows businesses to link all processes together in a single system for improved visibility, accountability and communication. The platform offers all-in-one management of projects, orders, sales, marketing and customer service. It also provides strong reporting features and streamlines billing through automated tracking of all notes, items, costs and time entries.
Support.com Cloud SuiteApp is a customer support tool that integrates with NetSuite CRM to improve customer service and experience. It provides agents with all the information they need to quickly resolve customer issues directly within NetSuite, including prior customer history and advanced support features like co-browsing and remote video assistance. Agents can access these Support.com Cloud features through a tab in the NetSuite Desktop for a complete, unified customer service solution.
Five Ways Virtual CPE Reduces Costs and Enables Innovative Enterprise ServicesGCC Computers
How service providers can contain costs and complexity
by virtualizing CPE functions.
Follow GCC Computers
http://www.facebook.com/GccComputersLtd
http://www.linkedin.com/company/gcc-computers-ltd
http://twitter.com/gcc_computers
http://www.youtube.com/channel/UCjWj_h4lrCdw65x2xbM3lhQ
http://www.gcc.com.cy/
Built for Efficient Delivery of Contact Center as a Service Solutions.startelelogic
startelelogic's Contact Centre solution empowers service providers to offer Contact Center as a Service (CCaaS), expanding their application portfolio and generating new revenue streams. The solution's true multi-tenant architecture enables the quick launch of new contact centers with a low total cost of ownership. Additionally, prospective customers can enjoy a rich omnichannel experience through a user-friendly agent interface.
Read More : https://www.startelelogic.com/unified-communications
PDF Link : https://www.startelelogic.com/tech-details/Contact-Center__Case-Study.pdf
#startelelogic's #contactcenters #ContactCentresolution #ContactCenterService #callcentersolution
ServiceNow CSM (Customer Service Management).pdfAelum Consulting
ServiceNow CSM is a crucial platform for streamlining, automating, and integrating service-related digital workflows in order to improve overall customer experience. Features of the platform include management of cases, analytics, a self-serve website, a playbook for the CSM module, along with integration features. By providing excellent client experiences, you lay the groundwork for future business growth, with the confidence that these standards will be retained over time through the platform provided by ServiceNow.
Enhanced Operational Productivity with ServiceNow CSM.pdfAelum Consulting
ServiceNow CSM offers a complete set of tools and capabilities that enable businesses to thrive in customer service. The platform is designed to anticipate and address customer demands at every touchpoint, from its 360-degree view of customers to intelligent case management, self-service portals, and AI-driven automation. Businesses may improve customer happiness, boost operational efficiency, and get actionable insights from customer data by implementing ServiceNow CSM.
Blueworx Whitepaper: The Journey of Contact Center Cloud MigrationBlueworx
The document provides 10 tips for successfully migrating a contact center to the cloud. It emphasizes assessing current technology and business objectives, reviewing automation capabilities, developing a migration roadmap, proving out concepts, and establishing ongoing support. The overall message is that migrating to a cloud solution with Blueworx can reduce costs while improving the customer experience and delivering ongoing business value through new features and control.
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2. Customer expectations have no limits. They
always want better and faster service.
And when it comes to managing such demands,
all you need is the powerful CCaaS (Contact
Center as a Service) solution.
3. CCaaS is an effective tool and provides a wide
range of features that benefits businesses.
From minimizing expenses to improving agent
productivity, CCaaS is beneficial in multiple
ways.
Let’s see some:
4. BETTER AGENT PERFORMANCE
CCaaS gives access to all necessary tools
from one single screen. It eliminates time
that is wasted shifting from one channel
to another.
Agents can access customer data, sales
history, chat history easily. It greatly
improves overall productivity.
5. HIGHER RELIABILITY AND
SCALABILITY
CCaaS is highly scalable, allowing
unlimited channels when needed.
Best of all, updates and maintenance are
handled by the vendor, and maximum
uptime is ensured always.
6. BUDGET-FRIENDLY
With a shift to the cloud, contact centers
can start earning profits.
Cost-saving on hardware, reducing the
downtime, lack of maintenance cost, and
little downtime boost efficiency.
7. IMPROVED CUSTOMER
EXPERIENCE
Traditional call centers offer little more
than basic customer service.
CCaaS can do a lot more; most notably, it
ensures that customers don’t suffer long
hold times. All calls are answered without
any delay.
8. ACCESS TO FEATURE-RICH
SERVICE
CCaaS provides ample features that
support all call center operations.
Features like reports and analytics, IVR,
voice broadcasting, and more increase
customer satisfaction.
9. About Us
CallCenterHosting (CCH) is a leading and
globally recognized provider of
cloud contact center software.
We offer a complete software-based call
center set up for start-ups, SMBs, and
enterprise, which includes dialers, IVR,
voice broadcasting, VoIP and business
number.
For more information, call us at
+1-800-346-4974
or visit:
www.callcenterhosting.com