These slides were presented in October 2012 to accompany the launch of Flexible Contact Center, an international cloud-based and multimedia contact center solution. More at: http://oran.ge/XZwqsr
Top 4 Cloud Contact Center Trends To Watch In 2021Anjani Vigha
Cloud Contact Center Industry is one that is growing day in and out in terms of trends and technologies. Here are 4 contact center trends to watch out for in 2021
COVID-19 has put cloud contact center, otherwise known as Contact Center as a Service (CCaaS), in the spotlight. Even before COVID-19, CCaaS was experiencing explosive growth. There are several significant apparent and not-so-apparent shifts that have CCaaS “trending.” In this presentation, we outline those reasons and help you understand why CCaaS may be your next move to the cloud.
#SaaS is proving to be a game-changer with its cost-saving advantages for businesses of all sizes. But that's not it. Watch on to explore the possibilities.
Mr Omkar Malage, Senior Industry Analyst, Frost & Sullivan, tells us how #SaaS is shaping businesses by making technology more affordable, accessible, secure, and adaptable.
Tata Tele Business Services has a wide range of SaaS. Be technology ready with our state-of-the-art solutions:
1. Hosted IVR - https://bit.ly/2ZqjQI5
2. Hosted OBD - https://bit.ly/2YmTCKb
3. Digital Survey - https://bit.ly/2YEBJG4
4. Live Chat - https://bit.ly/2SZlvlL
5. Document Management System - https://bit.ly/2HmVCbP
Visit our website to know more about our Connectivity, Collaboration, Security, Cloud-and-SaaS, IoT and Marketing Solutions: https://www.tatateleservices.com/
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Place your business enquiries here: http://bit.do/eN9Tj
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Contact Center as a Service - Challenges and Successes Alan Percy
Contact Centers as a Service opens a range of new opportunities for service providers, offering high-margin customer care applications and improved customer experience features to small and medium businesses. Service providers building or deploying a scalable and reliable CCaaS platform will surely face challenges. We know, because we've seen the hurdles and are going to share some really innovative solutions.
In this session, we talk with Jon Arnold, the principal at J Arnold & Associates, and a leading analyst covering the contact center market.
How conversational voice ai is reshaping the banking industry finalAgara
AI-powered, autonomous voice bots, based on conversational voice AI technology, empower banks to provide personalized, frictionless banking experiences, drive customer loyalty and profitability, and optimize operational efficiency.
Find out how banking leaders responsible for growth, CX, and customer service innovation are looking to leverage autonomous voice bots to elevate their phone support.
Top 4 Cloud Contact Center Trends To Watch In 2021Anjani Vigha
Cloud Contact Center Industry is one that is growing day in and out in terms of trends and technologies. Here are 4 contact center trends to watch out for in 2021
COVID-19 has put cloud contact center, otherwise known as Contact Center as a Service (CCaaS), in the spotlight. Even before COVID-19, CCaaS was experiencing explosive growth. There are several significant apparent and not-so-apparent shifts that have CCaaS “trending.” In this presentation, we outline those reasons and help you understand why CCaaS may be your next move to the cloud.
#SaaS is proving to be a game-changer with its cost-saving advantages for businesses of all sizes. But that's not it. Watch on to explore the possibilities.
Mr Omkar Malage, Senior Industry Analyst, Frost & Sullivan, tells us how #SaaS is shaping businesses by making technology more affordable, accessible, secure, and adaptable.
Tata Tele Business Services has a wide range of SaaS. Be technology ready with our state-of-the-art solutions:
1. Hosted IVR - https://bit.ly/2ZqjQI5
2. Hosted OBD - https://bit.ly/2YmTCKb
3. Digital Survey - https://bit.ly/2YEBJG4
4. Live Chat - https://bit.ly/2SZlvlL
5. Document Management System - https://bit.ly/2HmVCbP
Visit our website to know more about our Connectivity, Collaboration, Security, Cloud-and-SaaS, IoT and Marketing Solutions: https://www.tatateleservices.com/
Like. Comment. Share.
Place your business enquiries here: http://bit.do/eN9Tj
Follow us on social media:
Facebook: http://bit.do/eHacx
LinkedIn: http://bit.do/eHacN
Twitter: http://bit.do/eHacP
Instagram: http://bit.do/eHacT
YouTube: https://bit.ly/31nHxS9
Contact Center as a Service - Challenges and Successes Alan Percy
Contact Centers as a Service opens a range of new opportunities for service providers, offering high-margin customer care applications and improved customer experience features to small and medium businesses. Service providers building or deploying a scalable and reliable CCaaS platform will surely face challenges. We know, because we've seen the hurdles and are going to share some really innovative solutions.
In this session, we talk with Jon Arnold, the principal at J Arnold & Associates, and a leading analyst covering the contact center market.
How conversational voice ai is reshaping the banking industry finalAgara
AI-powered, autonomous voice bots, based on conversational voice AI technology, empower banks to provide personalized, frictionless banking experiences, drive customer loyalty and profitability, and optimize operational efficiency.
Find out how banking leaders responsible for growth, CX, and customer service innovation are looking to leverage autonomous voice bots to elevate their phone support.
The Next Generation IP Multimedia Contact Center.
Unified communications as horizontal enterprise applications, are on the move… expanding… and fast! Their next stop is the contact center.
Are you joining in... or will you be a spectator all your life?
The mobile channel offers an exciting opportunity for marketers--one that most have yet to fully embrace. One avenue to pursue is the creation of a branded mobile offering,in which the marketer creates a portal dedicated to its product, service, or brand. With constant access to each customer, branded mobile portals can build interactive relationships by identifying consumers not only in terms of personal identity, but also in terms of commercial behavior, geographic location, and social and communication patterns. The rewards for companies that capitalize on these possibilities--deeper engagement with consumers, increased brand loyalty, and enhanced customer lifetime value--are not to be missed.
9 Reasons Why Now is the Time to Replace Your Aging Phone SystemInteractiveNEC
The architecture of conventional phone systems dates back to a time when going to work meant going to an office. But today’s mobile and global workers require more agility and capabilities than these systems can support. Today’s workers, who now need to be flexible to work from wherever they happen to be, require more agility and capabilities than these systems can support. Aging phone systems typically do not support remote workforces, who can be productive from any location.
This document explains the 9 key benefits that is driving so many companies to move their phone system to the cloud.
If you haven’t considered a move to the cloud before, now’s a great time to start! Contact us today at https://www.univergeblue.com/get-in-touch to find out how reliable, affordable, and easy to use UNIVERGE BLUE® CONNECT can be.
Ninety Consulting: The Omnichannel InsurerDan White
Some insurers are already pursuing omnichannel, but other sectors, e.g. retail, are seen as more advanced and could yield lessons for insurers. In Part 1 of this two-part paper, we look at some of the initiatives and issues that are emerging as insurers try to move to an omnichannel approach. In Part 2, released separately, we look at examples and lessons from other sectors and try to answer the question ‘What can insurers learn about omnichannel from other industry sectors?’ We will conclude by making some keynote recommendations and predictions about the changing nature of omnichannel and its impact on the insurance sector.
Advertising - Presentation by Stefan Benndorf, Founder & CFO of Madvertise at the NOAH 2012 Conference in San Francisco, Four Seasons Hotel on the 26th of June. www.noah-conference.com
Make the Most of Hosted Unified CommunicationsOnvoy
$377 billion will be spent on UC and VoIP services over the next five years. But while IP PBXs and classic vanilla VoIP services are beginning to slow down, UC is taking off as a strategic imperative. Tara Seals, Contributing Editor of Channel Vision Magazine, reviews how to position Hosted UC within your portfolio, outline the benefits for your clients and avoid sales pitfalls. Tara also covers the market forecast, trends and opportunities and why mobility will be an important part of the Hosted UC market.
An expanded view by data plan size, OS, device type and LTEDavid Martin
A report demystifying data usage trends on cellular and Wi-Fi networks with an expanded view by data plan size, OS, device type and LTE. Know more at: http://goo.gl/ZQaZMU
The Next Generation IP Multimedia Contact Center.
Unified communications as horizontal enterprise applications, are on the move… expanding… and fast! Their next stop is the contact center.
Are you joining in... or will you be a spectator all your life?
The mobile channel offers an exciting opportunity for marketers--one that most have yet to fully embrace. One avenue to pursue is the creation of a branded mobile offering,in which the marketer creates a portal dedicated to its product, service, or brand. With constant access to each customer, branded mobile portals can build interactive relationships by identifying consumers not only in terms of personal identity, but also in terms of commercial behavior, geographic location, and social and communication patterns. The rewards for companies that capitalize on these possibilities--deeper engagement with consumers, increased brand loyalty, and enhanced customer lifetime value--are not to be missed.
9 Reasons Why Now is the Time to Replace Your Aging Phone SystemInteractiveNEC
The architecture of conventional phone systems dates back to a time when going to work meant going to an office. But today’s mobile and global workers require more agility and capabilities than these systems can support. Today’s workers, who now need to be flexible to work from wherever they happen to be, require more agility and capabilities than these systems can support. Aging phone systems typically do not support remote workforces, who can be productive from any location.
This document explains the 9 key benefits that is driving so many companies to move their phone system to the cloud.
If you haven’t considered a move to the cloud before, now’s a great time to start! Contact us today at https://www.univergeblue.com/get-in-touch to find out how reliable, affordable, and easy to use UNIVERGE BLUE® CONNECT can be.
Ninety Consulting: The Omnichannel InsurerDan White
Some insurers are already pursuing omnichannel, but other sectors, e.g. retail, are seen as more advanced and could yield lessons for insurers. In Part 1 of this two-part paper, we look at some of the initiatives and issues that are emerging as insurers try to move to an omnichannel approach. In Part 2, released separately, we look at examples and lessons from other sectors and try to answer the question ‘What can insurers learn about omnichannel from other industry sectors?’ We will conclude by making some keynote recommendations and predictions about the changing nature of omnichannel and its impact on the insurance sector.
Advertising - Presentation by Stefan Benndorf, Founder & CFO of Madvertise at the NOAH 2012 Conference in San Francisco, Four Seasons Hotel on the 26th of June. www.noah-conference.com
Make the Most of Hosted Unified CommunicationsOnvoy
$377 billion will be spent on UC and VoIP services over the next five years. But while IP PBXs and classic vanilla VoIP services are beginning to slow down, UC is taking off as a strategic imperative. Tara Seals, Contributing Editor of Channel Vision Magazine, reviews how to position Hosted UC within your portfolio, outline the benefits for your clients and avoid sales pitfalls. Tara also covers the market forecast, trends and opportunities and why mobility will be an important part of the Hosted UC market.
An expanded view by data plan size, OS, device type and LTEDavid Martin
A report demystifying data usage trends on cellular and Wi-Fi networks with an expanded view by data plan size, OS, device type and LTE. Know more at: http://goo.gl/ZQaZMU
Best practices and stratagies to engaging customers across multiple channels to deliver value and loyalty. Presented at the Professional Association for Customer Engagement conference (PACE), May 2012.
Time, ease of operations and costs influence business in today's world, and the financial services industry is no exception. Customers in the financial services industry are mature, savvy and technologically better equipped than customers of most other industries. Whether it is the baby boomers, Gen X or Gen Y, the proliferation of the Internet has increased the level of technological awareness and customer expectations. Financial services companies are now embracing multichannel integration (MCI) as a key initiative to acquire, retain and service their customers.
Discover here the keynote at the Gartner ITxpo of Helmut Reisinger, CEO at Orange Business Services.
How can you accelerate the convergence of OT and IT teams, systems and data to create new value with IoT- and AI-enabled business processes and products? This session will help you overcome data integration, analytics and connectivity challenges to combat new cybersecurity threats that come from linking your production systems and supply chains via the Internet.
All throughout APAC the landscape is changing and presenting a need for smart mobility. Read more in detail to learn how businesses can seize opportunities with the right IT strategy and the right partnership.
Driving Forward Digital Technology and the Automotive Industry in Asia-PacificOrange Business Services
The connected or driverless car is no longer something of the realms of science-fiction, it is very much a reality. The trend is expected to continue too, as the connected car makes its way into the mainstream much as the original automobile did a century ago. APAC will see more sophisticated autonomous driving options emerge and more non-traditional digital players will begin to offer automotive solutions. Connected cars will continue to grow as APAC’s consumer needs go on changing, demographics continue to alter and urban mobility trends shift.
How to deliver faster AI insights while safeguarding data security and privacy? Orange Business Services
Artificial intelligence is already transforming and will continue to transform business and society as we know them today.
Where should we start?
What practical things do you need to think about as you experiment with AI in discrete areas of your business?
How will your approach to data “the raw material for AI” need to change as you scale your use of AI and automation throughout your business?
And last but not least, what ethical and security questions need to be addressed?
Anne Sophie Lotgering explains in detail in the speaker session at Gartner ITxpo Barcelona 2018.
More about Orange Business Services:
Official website: http://www.orange-business.com/en
Facebook: https://www.facebook.com/orangebusiness/
Twitter: https://twitter.com/orangebusiness
Linkedin: https://www.linkedin.com/company/orange-business-services/
Slideshare: http://www.slideshare.net/orangebusiness
Pinterest: https://fr.pinterest.com/orangebusiness
Building the connected Supply Chain – how digital is transforming Asia-PacificOrange Business Services
Asia Pacific is one of the world’s major production, manufacturing and distribution hubs. APAC companies are now seeking out ‘smarter’ supply chains to improve overall operational effectiveness. What digital tools are impacting the supply chain?Read more here.
More about Orange Business Services:
Official website: http://www.orange-business.com/en
Facebook: https://www.facebook.com/orangebusiness/
Twitter: https://twitter.com/orangebusiness
Linkedin: https://www.linkedin.com/company/orange-business-services/
Slideshare: http://www.slideshare.net/orangebusiness
Pinterest: https://fr.pinterest.com/orangebusiness
The financial services sector in Asia Pacific is undergoing an ongoing revolution, with a shift from traditional financial services to financial technology.
http://www.orange-business.com/en/library/white-paper/navigating-the-perfect-storm
http://www.orange-business.com/en/customer-experience
http://www.orange-business.com/en/finance
The financial services sector in Asia Pacific is in a state of flux, with increasing regulation, speed of technological change and geo-political uncertainties hindering growth on the one hand, and changing customer expectations demanding more agile and flexible operations on the other. “Traditional” ways of offering financial services are no longer enough, with digital the only way forward to address the issues of growth and customer expectations.
Find out how digital technologies can transform financial services companies to not only become more agile and flexible, but to also deliver on customer expectations with an enriched customer experience.
: Construction companies in Asia Pacific need to leverage digital technologies in order to survive and thrive in the building construction industry.
http://www.orange-business.com/en/library/white-paper/building-smart (EN)
http://www.orange-business.com/en/library/white-paper/zhi-neng-jian-zhu (CN)
http://www.orange-business.com/en/iot-and-data-analytics
While there is still a significant amount of activity in the construction industry in Asia Pacific with nearly 536 million square feet under construction just in office space alone in 2017, the landscape is changing:
- Growth has slowed to 4%
- Tenant expectations are changing, with more demanding smart and green buildings
- Construction companies are looking beyond their own local market to other geographies to grow
- With increased competition, not just locally but also from foreign companies, it becomes even more important to control costs and minimize risks and delays
Find out what are some of the digital technologies available to construction companies, and what they can do to digitally transform in order to thrive in the building construction industry in Asia Pacific.
Orange Business Services provides an overview of its long-term SDN/NFV (Software Defined Networking/Network Functions Virtualization) vision, roadmap and the benefits enterprises can enjoy today with better control over their connectivity, security and cloud application performance.
World café people and digital supports ppt interventions plénières villageby_...Orange Business Services
La Communauté Linked’in People and digital : Thomas Traissac / Judith BarrowcloughIntervention expert digital David Reguer sur « l’impact du digital sur le métier de communicant . »La place d’Orange Business Services sur les médias sociaux et l’évolution de sa relation client digitale– Edwige Cottigny Head of Digital MarketingTémoignage expert Thibault Klein de linkedIn
The Data Center infrastructure now includes Private Cloud, Public Cloud and Hybrid Cloud, paving the way for Hybrid IT. Find out the role they play in Digital Transformation.
Skype Entreprise offre de nombreuses opportunités, que ce soit en termes d’agilité des modes de travail, d’efficacité des équipes, de rationalisation de l’infrastructure et des coûts, de recrutement de la génération Y et Z… L’avènement de la téléphonie dans Skype Entreprise pose de nombreuses interrogations. Quelles sont ces opportunités ? Quelles sont les précautions à prendre ? Comment déployer ? Comment booster votre collaboration grâce au cloud ? Comment faciliter l’adoption ?
[FR] Cercle Premier RSE : COP 21, comment le digital peut aider ? #CercleRSEOrange Business Services
Vendredi 15 janvier 2016, Orange organisait une matinée #CercleRSE pour faire le point quelques semaines après la fin de la COP21 et explorer les pistes et leviers numériques capables d'aider les entreprises à réduire leur empreinte écologique.
Find out how adoption of fleet management solutions in smart connected fleets could help logistics and fleet management companies in Asia Pacific enjoy significant savings in operating costs.
Find out how digital security and surveillance solutions could help cities with reducing urban road accident fatalities, crime prevention and resolution, effective incident monitoring, predictive analytics, and emergency response management.
Find out how IOT-enabled digital solutions can help improve profitability and safety in the mining industry by driving better decision-making through monitoring and surveillance of operations.
Find out how digital solutions can enable brick-and-mortar retailers to provide an enhanced customer experience. By marrying offline strengths with digital advantages traditional retailers can offer a more ‘connected retail’ experience across channels to customers and win in the digital era.
This paper presents container technology with a particular focus on Docker®, the company, its technology, comparing containers with the VM approach, its involvement in the DevOPs and Platform as a service model, and partnerships with other IT players. It also touches upon the emergence of microservices architecture along with challenges to enterprise adoption.
http://www.orange-business.com/fr/blogs/usages-dentreprise/machine-to-machine/infographie-comment-optimiser-la-gestion-des-dechets-
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[infographie] Comment optimiser la gestion des déchets ?
Publié le 23 Mars 2015 par Olivia Herath dans machine to machine
Le coût de la collecte et du traitement des ordures ménagères a été multiplié par 4. Il s'élève désormais à 400 euros par famille et par an. Aujourd'hui, Platisc Omnium et Orange Business Services se sont associés pour vous garantir une collecte de déchets optimisée, pour des coûts maitrisés.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
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Flexible Contact Center
1. Orange Business Services
helping companies build a new customer care
experience
Flexible Contact Center announcement
Thursday, October 18
2. agenda
1 what is driving customer care today?
Vivek Badrinath, CEO, Orange Business Services
2
a rapidly changing global customer service environment
Keith Dawson, Ovum Principal Analyst, Customer Experience &
Interaction
3 providing the new customer experience globally
Béatrice Felder, Vice President, Customer Contact Solutions,
Orange Business Services
4
introducing Flexible Contact Center
Béatrice Felder, Vice President, Customer Contact Solutions,
Orange Business Services
5 Q&A closing
4. companies’ reputations and sales depend on
customer satisfaction
92% of consumers form an opinion about a company’s image
through their interaction with the contact center
80% of companies believe they deliver a superior customer
experience; only 8% of their customers agree
73% of millennial (Gen Y) will leave after one bad experience,
and 85% will tell others about their poor experiences
source: Benchmark Research, Convergys, Customer Focus Inc.
4 Flexible Contact Center announcement
5. customer care lies at the heart of Orange
Business Services’ strategy
infrastructure management and control
mobile
workspace communication 360°
enabled customer
seamless applications relationship
collaboration
secured infrastructure
5 Flexible Contact Center announcement
6. customer care lies at the heart of Orange
Business Services’ strategy
infrastructure management and control
mobile
workspace communication 360°
enabled customer
seamless applications relationship
collaboration
more than double
international
revenues 2012-
secured infrastructure 2015 on contact
center business
6 Flexible Contact Center announcement
7. consumers trends are changing: consumers are
still using voice but new media are rising
new Europe
smartphone penetration: 36 % in the
waves UK (22 M)
North America
smartphone penetration: 37% in the
US (110 million)
on the connected Asia-Pacific
devices market smartphone penetration: 5% in China
(70 M), 3 % in India (28 M)
South America
smartphone penetration: 13% in Brazil (25 M)
global mobile data trafic: +78 % CAGR 2011-2016
new users - social networking and viral information
expectations - proactive and non-intrusive care, instant gratification
- personalized and multi-channel experience through new
including medias and devices
Gen Y, Gen X, older
- empowerment (self-service)
Sources: Informa Telecoms and Media
2011, Cisco VNI Mobile2012
7 Flexible Contact Center announcement
8. consumers habits vary depending on regional
specifics
Half of Germans still consider a
visit to a physical location a viable
option for customer service.
Americans and Germans use
home phone lines primarily when
Chinese and Brazilians are far
calling customer service, in China,
more likely to use social media
mobile phones have already
for customer support than
overtaken home lines.
Americans or Germans.
Brazilians prefer DTMF for
automated self-service than
speech recognition.
8 Flexible Contact Center announcement
9. companies are facing a difficult economic and
political environment
they need to adapt by:
limiting investments: looking for Opex
solution
between 2011
gaining agility to expand fast with and 2016, cloud-
limited risk based contact
centers will drive
differentiating through service growth by 15%
empowering customer care agents
“internationalizing” their business and
getting new opportunities Source: OVUM 2011
9 Flexible Contact Center announcement
10. at the crossroads of customers’ and companies’
requirements, Orange Business Services launches
Flexible Contact Center
take advantage of new
customer trends, offering the
right channel at the right time
set up international customer
care strategy adapting to
regional/local differences
expand globally without
investments – cloud-based
10 Flexible Contact Center announcement
11. a rapidly changing global customer
service environment – by ovum
11 Flexible Contact Center announcement
18. interactions are changing: multichannel is a reality,
voice is still highly critical
trends and figures new challenge for companies
to offer the right contact to the
right customer at the right time
at the best cost by:
staffing and managing new
channels appropriately
increasing customer satisfaction
of lower cost channels
source: Yankee Group, 2011, McKinsey taking into account the rise of
social media
expectations of end users
creating human relationship
contact how and when they want to
with new solution
consistent experience across channels
18 Flexible Contact Center announcement
19. as an integrator and operator, we support companies to
provide the best experience to their customers
internationally
1 Network
+ Consulting Services
call collection in 220 countries,
routing and delivery
2 Tailor made Contact Center
Managed Contact Center Premium - MCCP
design, build & run
more than 90,000 positions, on-premises or hosted
3 Cloud Contact Solutions
Network Interactive Voice Response
Flexible Contact
Center: our new
(Self service)
solution
19 Flexible Contact Center announcement
20. as an integrator and operator, we support companies to
provide the best experience to their customers
internationally
1 Network
+ Consulting Services
2 Tailor made Contact Center
3 Cloud Contact Solutions Flexible Contact
Center: our new
solution
20 Flexible Contact Center announcement
21. our global network and services are recognized as
market-leading
recent industry recognition
China Enterprise Networking & Communications Award (CENA) - 2012
China Cloud Computing Award (CCCA) - 2012
Cisco Award for the Best European Partner for Contact Centers 2011
Genesys awards for the Best Partner France – 2010 and 2011
Communications Outsourcing
Global Network Service Providers
and Professional Services
presentation title
21 Flexible Contact Center announcement
23. 360Buy: supporting the expansion of the largest online
retailer in China, with managed contact center
- manage the bottleneck caused by
challenges
51 million registered users and 8,000 increasing volume of calls
360Buy
suppliers in China - customer’s requirement for
multimedia channels
more than 400,000 orders per day - reduce wait time and increase the
first call resolution rate
the country’s largest B2C software- quick results and long-term benefits
based e-commerce call center - 1,000 agents put into the
- 5,000 position multimedia contact production system in just one
our answer
center solution (voice, multimedia month
results
channel and text-to-speech ) - successful processing of
- potentially the largest software-based 150,000 calls in one day on
contact center in the world: designed 360buy’s anniversary date
to support more than 20,000 agents - improved call waiting time,
reduced abandon rate
improved first call resolution rate
23 Flexible Contact Center announcement
24. introducing Flexible Contact Center
the cloud-based experience for customer contact
24 Flexible Contact Center announcement
25. a few words about Flexible Contact Center
1 overview
cloud-based multichannel contact center solution
hosted and operated by Orange Business Services
provides agents’ tools in a flexible workspace
2 benefits
quick rollout, new positions easily deployed
pay as you grow
no hardware on site
easy-to-deploy new capabilities
25 Flexible Contact Center announcement
26. key differentiators: a flexible workspace designed
by Orange and an easy CRM integration
26 Flexible Contact Center announcement
27. key differentiators: a flexible workspace designed
by Orange and an easy CRM integration
1. drag and drop My CRM widget 2. enter the url and parameters
3. click on OK and it’s done! easy CRM application
only 3 clicks and the CRM
application is integrated!
27 Flexible Contact Center announcement
29. take away messages Fl ex ib le Co nt ac t Ce nt er
with this solution
companies take
advantage of both cloud
computing and rising
customer trends
co m pr eh en si ve
po rt fo lio an d
in te rn at io na l fo ot pr in t
Orange is well positioned
to help companies
implement successful
contact center strategy
cu st om er
ca re
it is critical, and
29
dynamic Center announcement
Flexible Contact
30. thank you
30 Flexible Contact Center announcement
Editor's Notes
presentation title
2008 2009 variation web chat 2% 6% + 4% email 15% 18% + 3% web self-service 4% 12% + 8% IVR only 12% 10% - 2% tel with or without IVR 67% 54% - 13% looking for efficiency? argue … voice contact is 1,5 more expensive than a chat session an agent can manage up to 4 chat sessions North America 46% do not expect companies to offer customer support on social networks (vs. 27% worldwide) 30% expect customer support services on social nextworks (vs 45% worldwide Facebook users expect a same-day response when they post a complaint or ask a question China Chinese are much more likely to lodge a complaint or leave a comment via social media ( 65% vs. 30% worldwide) 93% expect a response on Facebook the same day as their comment Mexico and Brazil: nearly half (49%) have done a complaint on social networks already (vs. 30% worldwide) - 77% of them expect same day response on a company Facebook page (vs. 51% worldwide)
we have 3 main offers in our portfolio: NEW to complete our portfolio: Flexible Contact Center our strengh: 500 expert employees on contact center strong references Network we have the largest coverage worlwide with call collection in 220 countries Managed Contact Center Premium – MCCP Network Interactive Voice Response – N-IVR 1- allows companies to provide to their callers with call qualification or self-service applications 2- N-IVR qualifies the call and asks the network to route the call the pre defined destination 3- available worldwide Consulting services
strong references Network we have the largest coverage worlwide with call collection in 220 countries DiaSorin, Béatrice je t’enverrai les points clés Managed Contact Center Premium – MCCP Network Interactive Voice Response – N-IVR 1- allows companies to provide to their callers with call qualification or self service applications 2- N-IVR qualifies the call and asks the network to route the call the pre defined destination 3- available worldwide Consulting services