Data protection of customers and employees is the foundation of a good organisation. Contact centres are constantly evolving along with their security trends and policies. Let’s check out the top security trends in a hosted contact centre solution in this slideshare.

1. Top Security
Trends In A
Hosted Contact
Centre Solution

2. A hosted contact
centre provides
cost-effective
customer service
solutions to
organisations.

3. It offers flexibility, IT
management, reduced
hardware set-up
overheads, and
ensure uninterrupted
customer service.

4. Let's check out some of the top
security trends in a hosted
contact centre solution.

5. Companies follow the
collection and use of data
under standard regulation.
Fines and penalties are
issued for non-compliance
with these guidelines.
Regulatory compliance
1.

6. Customer identities can
be confirmed via voice,
birth dates, last four digits
of social security numbers
and more to protect
consumer information and
prevent data theft.
2. Authentication & authorization

7. Businesses can protect
sensitive information by
implementing Q&A security
protocols, enforcing strong
password policy, and using
multi-layer protection.
3. Data security

8. Agents can use company-
approved applications
that offer secure remote
access and IP lockdowns
so that data and
conversations stay private
and secure.
4. Application security

9. Integration allows agents
immediate access to
customer information,
reduce data entry errors,
and labour-intensive
work.
5. Integration with third-party platforms

10. Breaches and data losses
can occur in case of a
software failure. Multiple
backups, instant recovery
and security practices
prevent such mishaps and
facilitate business
continuity.
6. Business continuity

11. A data breach caused by
phishing can damage the
organisation in more
ways than one. Agents
can be trained properly
on how to spot and avoid
phishing attempts.
7. Phishing training

12. Businesses that use
updated technology are
likely to be safe from
cyberattacks. Investing in
anti-spam and dedicated
security software
safeguards your data
against cyber threats.
8. Updated technology

13. By transitioning to
cloud technology,
companies reap the
benefits of having a
team of security
experts protecting
their data.
9. Transition to cloud

14. Data backup allows
companies to stay
unaffected by ransomware
attacks as they can quickly
restore their data without
having to pay any ransom.
10. Regular data backup

15. Adopting top security trends allows
companies to avoid cyber attacks,
ensures business continuity, protect
customer data and safeguard
reputation.

16. Acefone delivers a cloud-based
communication service that ensures the
total security of your business data.
We offer hosted phone system services
that provide seamless communication,
CRM systems and help desk software
integrations that let you work from any
corner of the world.
About Us
Visit - www.acefone.com/uk
Call us - 0800-084-3663

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