A cloud-based unified communications (UC) solution provides organizations with several benefits, including improved collaboration, employee satisfaction, and productivity. It allows flexible working and scalability. Cost savings come from reduced infrastructure costs, lower call costs, and simplified management. Business continuity is enhanced through automatic failover and call routing regardless of user location.

1. CLOUD COMMUNICATIONS

2. UNIFIED
COMMUNICATION
Not all Unified Communications (UC)
solutions are created equal.
If you haven’t adopted a UC strategy
yet, or think it’s only suitable for big
business, it’s time to reassess.
A cloud-based UC solution is the
only way to realise the full potential
of scalable, flexible and resilient
communications.
Effective communication is the key to success. Not
only in terms of delivering your core value propositions
to the market but also enabling every aspect of your
business operations.
Unifying business communications technology is the
logical evolution of our fascination with convergence.
Convenience aside, organisations need to keep
abreast of the latest trends in mobility, virtualisation
and globalisation in order to compete effectively in
markets that are “always on” and where customers
expect their needs and preferences to be at the
heart of business communications.
As the internet continues to revolutionise the way
in which businesses communicate, the sheer variety
of media available means organisations need to
maintain a range of synchronous and asynchronous
channels of communication.
Although challenging, the rewards for successfully
managing a unified communications strategy can be
significant. Improved productivity, lower operating costs
and better customer service are just some of the benefits
delivered by Unifed Communications (UC).

3. BUSINESS CHALLENGES
AGILITY
Balancing internal and external resources against user and
customer expectations is a core component of managing
sustainable growth. If organisations are to make the most
of new opportunities, they need to be able to deploy new
resources and applications quickly.
SCALABILITY
As demand for business services grows and contracts, it
is important for organisations to be able to react quickly.
Ensuring your essential IT and communications systems
are right-sized for your business eliminates inefficiencies
associated with under or over resourcing.
AFFORDABILITY
Despite the growing demands on our IT and communications
infrastructure, budgets have remained stable. Technology
continues to be challenged to deliver more for less and is
responding with a shift away from Cap Ex to sustainable Op
Ex and a renewed emphasis on TCO.
FLEXIBILITY
As the workforce becomes increasingly mobile and
geographically diverse, IT systems must be able to facilitate
flexible working; providing ubiquitous access to business
critical data and applications, wherever and whenever users
need it - on any device.
COMPLEXITY
BYOD, legacy IT integration and redundancy can result
in infrastructure sprawl. As our network becomes more
complex, so does systems management. Modern systems
are complex by design but should be simple at the point of
management and should deliver an intuitive user experience.
PRODUCTIVITY
With the rise of mobility and remote working, organisations
of all sizes are challenged to facilitate greater workforce
productivity through collaboration. Our IT infrastructure has
become borderless, with a wide range of users vying for
access to data and applications.

4. Implementing UC in the cloud can
deliver wide-ranging benefits to any
business; including user experience,
customer satisfaction, IT administration
and cost efficiency.
COLLABORATION
One of the major benefits of cloud hosted UC is the ability
for remote and mobile workers to work collaboratively
with their office-based colleagues. As collaborative
working becomes more prevalent, audio and video
conferencing provides remote users with a more
immersive experience.
EMPLOYEE SATISFACTION
Reducing travelling time, improving collaboration
and enabling remote or flexible working can aid staff
motivation and retention. 69% of senior managers believe
the ability to communicate effectively with customers and
colleagues helps attract and retain key personnel.
PRODUCTIVITY
Having immediate access to all of their communications
tools via a single interface saves users time and
allows them to remain productive; whether they are
at home, in the office or on the move. 70% of senior
managers agree that the ability to deliver projects faster
will help increase sales.
DECISION MAKING
Projects are often subject to delay if the right decision
maker cannot be contacted at the right time. Leveraging
the real-time elements of UC can help speed up the
approvals process.
CUSTOMER SERVICE
Improvements in productivity and accessibility
have a positive impact on customer service levels
as enquiries can be routed to the right contact and
responded to quickly.
COST SAVINGS
UC provides cost and time savings on a number of levels.
A hosted solution is more cost-effective to implement
than an on-premise solution, reducing capital expenditure.
Operating costs are also driven down with lower call costs
and software licensing fees.
BUSINESS CONTINUITY
A cloud hosted UC solution provides much greater
resilience as automatic failover and call routing can carry
on seamlessly, regardless of user location. By taking
communication to the cloud you effectively eliminate the
“single point of failure”.
SCALABILITY
Cloud hosted UC services, provided on a per-user, per
function basis are incredibly flexible. Provision can be
scaled up or down effortlessly to meet your changing
business needs, without the need for complex roll-outs.
VENDOR CONSOLIDATION
Converged voice and data services mean a single
vendor and a single invoice for local, national and
international calls as well as conferencing, Exchange
and Internet access.
SIMPLIFIED INFRASTRUCTURE
Converged voice and data infrastructure results in
a significant reduction in infrastructure costs and
management time; freeing IT resource to focus on
other business-critical activity.
A GREENER APPROACH
UC can facilitate a reduction in the number of devices
and systems required for day-to-day operations, reducing
both power consumption and physical office space.
Collaborative remote working also cuts down on user
travel, helping reduce your carbon footprint.
VALUE OF CLOUD-BASED
UNIFIED COMMUNICATIONS

5. WHY
IP SOLUTIONS
IP Solutions help improve business
performance and efficiency through the
intelligent application of cloud-based
telecommunications solutions.
Our strategy is based on three core principles:
TALENTED PEOPLE,
BEST in CLASS TECHNOLOGY
& PROVEN METHODOLOGY.
We start by understanding how your business works,
what your objectives are and the integral role that
technology plays in delivering value to both your users
and customers.
Secondly, we utilise cloud communications technologies
from the world’s leading vendors to design
and deliver cost-effective solutions that are flexible, scalable
and reliable.
Finally, we leverage best-practice to implement and support
transformative solutions that are tailored to address your
specific business needs and deliver long-term value.
Our essential unified communications and contact centre
solutions are enhanced by a portfolio of complementary
cloud services; including infrastructure, storage and call
management. All of our solutions are underpinned by
high-performance, high-quality voice and data connectivity.

6. IP SOLUTIONS. BORN IN THE CLOUD.
T: 020 3056 7865 | E: YAZ.MISTRY@IPSOLUTIONS.CO.UK
IP SOLUTIONS UK LIMITED. BURY HOUSE,31 BURY STREET, LONDON EC3A 5AR